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Epic Help Desk Remote Jobs in Chicago, IL (NOW HIRING)

Powers Health

Epic Application Analyst

Munster, IN · Remote

They act as a second level of support and an extension of the help desk as part of the day-to-day ... This position is primarily remote but must be able to travel onsite to our facilities for projects.

Powers Health

Epic Application Analyst

Munster, IN · Remote

They act as a second level of support and an extension of the help desk as part of the day-to-day ... This position is primarily remote but must be able to travel onsite to our facilities for projects.

Powers Health

Epic Application Analyst

Munster, IN · Remote

They act as a second level of support and an extension of the help desk as part of the day-to-day ... This position is primarily remote but must be able to travel onsite to our facilities for projects.

Mcdonagh demolition

IT Helpdesk

Chicago, IL · Remote

$35 - $65/hr

About the Role We're looking for dependable and customer-focused IT Help Desk / IT Support Specialists to join our remote team. This opportunity is open to entry-level, mid-level, and senior IT ...

New

Addison Group

Service Desk Analyst

Chicago, IL · Remote

$20 - $25/hr

Service Desk Analyst I (2nd Shift) Industry: Information Technology / Technical Support Location ... remote, and ticket-based channels. The ideal candidate enjoys helping people, excels in a fast ...

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Epic Help Desk Remote information

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How much do epic help desk remote jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for epic help desk remote in Chicago, IL is $24.82, according to ZipRecruiter salary data. Most workers in this role earn between $20.29 and $27.74 per hour, depending on experience, location, and employer.

Does Epic Help Desk Remote work at home?

Epic Help Desk Remote positions are typically designed to be remote, allowing employees to work from home. These roles often require familiarity with help desk software, remote communication tools, and a reliable internet connection. However, specific job requirements may vary by employer and position.

What skills and qualifications are needed to thrive as an Epic Help Desk Remote?

To excel as an Epic Help Desk Remote specialist, you need a strong understanding of Epic software applications, troubleshooting skills, and experience in healthcare IT, typically supported by relevant certifications or healthcare backgrounds. Familiarity with Epic modules, ticketing systems (like ServiceNow), and remote support tools is crucial. Excellent communication, patience, and problem-solving abilities help in efficiently resolving user issues and ensuring customer satisfaction. These competencies enable prompt and accurate support, minimizing system downtime and enhancing end-user productivity in healthcare environments.

What are common challenges faced by Epic Help Desk Remote staff, and how can they be addressed?

Epic Help Desk Remote team members often encounter challenges such as troubleshooting complex software issues without direct access to users' workstations and managing a high volume of support tickets. Clear communication and strong problem-solving skills are essential for gathering accurate information from end users remotely. To overcome these challenges, it is helpful to use structured workflows, maintain detailed documentation, and collaborate closely with other IT and clinical support teams. Ongoing training on Epic updates and effective time management can further enhance performance and job satisfaction.

What is the difference between Epic Help Desk Remote vs Epic Support Specialist?

AspectEpic Help Desk RemoteEpic Support Specialist
CredentialsIT certifications, Epic certificationsEpic certifications, healthcare IT experience
Work EnvironmentRemote, help desk supportOn-site or remote, healthcare IT support
Industry UsageHealthcare, IT supportHealthcare, Epic software support
Job FocusTechnical troubleshooting, user assistanceEpic system support, issue resolution

Epic Help Desk Remote roles primarily focus on providing remote technical support and troubleshooting for Epic software users, often requiring IT and Epic certifications. Epic Support Specialists may work on-site or remotely, focusing on supporting Epic systems within healthcare environments. Both roles require Epic certifications and serve the healthcare industry, but the Help Desk role emphasizes remote user assistance, while Support Specialists may handle more in-depth system issues.

What is an Epic Help Desk Remote?

An Epic Help Desk Remote job involves providing technical support and troubleshooting assistance for the Epic electronic health record (EHR) system from a remote location. Professionals in this role assist healthcare staff, such as doctors and nurses, with issues related to Epic software functionality, access, and usability. They communicate with users by phone, email, or chat to resolve problems, guide users through processes, and escalate complex issues to specialized teams if necessary. This position typically requires knowledge of Epic systems, strong communication skills, and the ability to work independently from home.

What are the most commonly searched types of Epic Help Desk jobs in Chicago, IL?

The most popular types of Epic Help Desk jobs in Chicago, IL are:

What are popular job titles related to Epic Help Desk Remote jobs in Chicago, IL?

For Epic Help Desk Remote jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Epic Help Desk Remote jobs in Chicago, IL look for?

The top searched job categories for Epic Help Desk Remote jobs in Chicago, IL are:

Epic Help Desk Remote jobs near you
Infographic showing various Epic Help Desk Remote job openings in Chicago, IL as of August 2026, with employment types broken down into 90% Full Time, and 10% Contract. Highlights an 70% In-person, and 30% Remote job distribution, with an average salary of $51,616 per year, or $24.8 per hour.

Epic Application Analyst

Powers Health

Munster, IN • Remote

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 20 days ago

Powers Health rating

6.5

Company rating: 6.5 out of 10

Based on 65 frontline employees who took The Breakroom Quiz

605th of 887 rated healthcare providers

Job description

 Job Description:

Provides application support to the Cadence module and user assistance within the assigned application(s).  The Epic Application Analyst is responsible for the full system cycle, whether it is a new system or an upgrade.  They act as a second level of support and an extension of the help desk as part of the day-to-day support duties.  The Epic Application Analyst understands their assigned applications, their value to the business aspects of clinical operations and assists users to maximize the utility of the clinical system.  In this role, the Epic Application Analyst serves as the liaison between the user community, IT, the Epic build team and other departments as necessary.  Additionally, the Epic Application Analyst performs all design, build, optimization, and upgrade tasks for assigned module(s) and associated integrations.  This position is primarily remote but must be able to travel onsite to our facilities for projects.

 This position is primarily remote but must be able to travel onsite to our facilities for projects.

To qualify you must have:

  • Associate or Bachelor’s degree in healthcare, business management, or information systems.
  • Experience in scheduling, registration, insurance verification and pre-authorization preferred.
  • Proven skills in problem-solving.
  • Strong analytical and technical skills.
  • Exposure and general understanding of front end workflows. 
  • Working knowledge of multiple software applications, systems analysis/design, integration/design, or web applications/design.
  • General understanding of underlying technologies: hardware, networking, Intranet, Internet, PDA, bar coding and wireless.
  • Ability and commitment to meet deadlines and cope in a fast-paced environment.
  • Capable of working well in a diverse, multidisciplinary team and successfully interacting with others at all levels of the organization, including remote teams.
  • Ability to maintain a professional attitude and demeanor in both normal and pressure situations.
  • Proficient MS Office skills.
  • Epic proficiency/certification preferred or must obtain Epic proficiency/certification during the introductory period.

Your Extraordinary Career Starts Here

We invite you to join our team of professionals where your unique talents will be well utilized in a work environment that promotes your further growth and development. In return for your valuable service and contributions, Powers Health offers a competitive wage and benefits package along with the necessary tools, resources, and mentoring opportunities to support your career advancement goals.

Our comprehensive benefits program includes, but is not limited to:

  • Medical, dental and vision coverage
  • Wellness program, including free screenings
  • Healthcare and Dependent Care Spending Accounts (HSA)
  • Retirement savings plan
  • Life insurance
  • Disability income protection

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