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Epic Help Desk Remote Jobs in Chicago, IL (NOW HIRING)

BES Systemhaus

IT Help Desk Technician

Elk Grove Village, IL · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

As a Help Desk Technician, you'll be on the front lines of our customer support experience ... Whether it's troubleshooting hardware/software issues, assisting via phone or remote sessions, or ...

Posted today

Powers Health

Epic Application Analyst

Munster, IN · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

They act as a second level of support and an extension of the help desk as part of the day-to-day ... This position is primarily remote but must be able to travel onsite to our facilities for projects.

Powers Health

Epic Application Analyst

Munster, IN · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

They act as a second level of support and an extension of the help desk as part of the day-to-day ... This position is primarily remote but must be able to travel onsite to our facilities for projects.

Powers Health

Epic Application Analyst

Munster, IN · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

They act as a second level of support and an extension of the help desk as part of the day-to-day ... This position is primarily remote but must be able to travel onsite to our facilities for projects.

Addison Group

Service Desk Analyst

Chicago, IL · Remote

$20 - $25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Service Desk Analyst I (2nd Shift) Industry: Information Technology / Technical Support Location ... remote, and ticket-based channels. The ideal candidate enjoys helping people, excels in a fast ...

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Epic Help Desk Remote information

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How much do epic help desk remote jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for epic help desk remote in Chicago, IL is $24.82, according to ZipRecruiter salary data. Most workers in this role earn between $20.29 and $27.74 per hour, depending on experience, location, and employer.

What is an Epic Help Desk Remote?

An Epic Help Desk Remote job involves providing technical support and troubleshooting assistance for the Epic electronic health record (EHR) system from a remote location. Professionals in this role assist healthcare staff, such as doctors and nurses, with issues related to Epic software functionality, access, and usability. They communicate with users by phone, email, or chat to resolve problems, guide users through processes, and escalate complex issues to specialized teams if necessary. This position typically requires knowledge of Epic systems, strong communication skills, and the ability to work independently from home.

What skills and qualifications are needed to thrive as an Epic Help Desk Remote?

To excel as an Epic Help Desk Remote specialist, you need a strong understanding of Epic software applications, troubleshooting skills, and experience in healthcare IT, typically supported by relevant certifications or healthcare backgrounds. Familiarity with Epic modules, ticketing systems (like ServiceNow), and remote support tools is crucial. Excellent communication, patience, and problem-solving abilities help in efficiently resolving user issues and ensuring customer satisfaction. These competencies enable prompt and accurate support, minimizing system downtime and enhancing end-user productivity in healthcare environments.

What are common challenges faced by Epic Help Desk Remote staff, and how can they be addressed?

Epic Help Desk Remote team members often encounter challenges such as troubleshooting complex software issues without direct access to users' workstations and managing a high volume of support tickets. Clear communication and strong problem-solving skills are essential for gathering accurate information from end users remotely. To overcome these challenges, it is helpful to use structured workflows, maintain detailed documentation, and collaborate closely with other IT and clinical support teams. Ongoing training on Epic updates and effective time management can further enhance performance and job satisfaction.

What is the difference between Epic Help Desk Remote vs Epic Support Specialist?

AspectEpic Help Desk RemoteEpic Support Specialist
CredentialsIT certifications, Epic certificationsEpic certifications, healthcare IT experience
Work EnvironmentRemote, help desk supportOn-site or remote, healthcare IT support
Industry UsageHealthcare, IT supportHealthcare, Epic software support
Job FocusTechnical troubleshooting, user assistanceEpic system support, issue resolution

Epic Help Desk Remote roles primarily focus on providing remote technical support and troubleshooting for Epic software users, often requiring IT and Epic certifications. Epic Support Specialists may work on-site or remotely, focusing on supporting Epic systems within healthcare environments. Both roles require Epic certifications and serve the healthcare industry, but the Help Desk role emphasizes remote user assistance, while Support Specialists may handle more in-depth system issues.

What are the most commonly searched types of Epic Help Desk jobs in Chicago, IL?

The most popular types of Epic Help Desk jobs in Chicago, IL are:

What are popular job titles related to Epic Help Desk Remote jobs in Chicago, IL?

For Epic Help Desk Remote jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Epic Help Desk Remote jobs in Chicago, IL look for?

The top searched job categories for Epic Help Desk Remote jobs in Chicago, IL are:

Epic Help Desk Remote jobs near you
Infographic showing various Epic Help Desk Remote job openings in Chicago, IL as of August 2026, with employment types broken down into 90% Full Time, and 10% Contract. Highlights an 70% In-person, and 30% Remote job distribution, with an average salary of $51,616 per year, or $24.8 per hour.

IT Help Desk Technician

BES Systemhaus

Elk Grove Village, IL • Remote

Full-time

Medical, Dental, Vision, Life, PTO

Posted 7 hours ago

Posted today

Job description

As a Help Desk Technician, you’ll be on the front lines of our customer support experience—providing prompt, thoughtful, and technically sound assistance to ensure our clients receive exceptional service beyond the installation phase. Whether it's troubleshooting hardware/software issues, assisting via phone or remote sessions, or working with teammates to solve complex problems, your support helps keep our customers running smoothly and confidently.

This role is part of our Help Desk team and requires strong communication skills, technical aptitude, and a genuine passion for helping others. You’ll also participate in our on-call rotation and support various pre-installation and product testing tasks, helping to drive continuous improvement in both customer experience and product quality.

Provide Tier 1 and Tier 2 technical support for corporate team members and pet care centers nationwide.

Troubleshoot and resolve hardware, software, Windows, macOS, printer, network, phone, camera, and cloud service issues.

Manage and prioritize support requests through the IT ticketing system while delivering outstanding customer service.

Create and manage user accounts, permissions, and access within Okta, Active Directory, and Microsoft 365.

Configure, deploy, and support desktops, laptops, mobile devices, and related IT equipment.

Maintain accurate IT asset inventory and assist with equipment procurement and deployment.

Communicate project status and technical updates with team members and Technology staff.

Document solutions and contribute to technical knowledge resources.

Participate in an after-hours on-call rotation (currently approximately once every 6–8 weeks).

Requirements

2 – 5 years IT Help Desk experience supporting Windows / Office 365 Environments

Basic to intermediate understanding of networking and networking principles

Experience supporting macOS devices.

Nice to Haves - Zendesk experience, Okta experience, Azure or AWS experience

Enjoy communicating with and helping team members with a positive, friendly disposition

Great communication skills, ability to listen, empathize and communicate with team members over the phone or email

Learn quickly, self-starter, take direction well

Exceptional troubleshooting skills, detail orientated

Ability to manage multiple projects and meet deadlines.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Short Term & Long Term Disability
  • Training & Development
  • Work From Home