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Full Time Epic Help Desk Jobs in Illinois (NOW HIRING)

Dickinson Wright PLLC

Help Desk

Chicago, IL

$50K - $60K/yr

Staff designated at Dickinson Wright PLLC ("the Firm") as Help Desk are responsible for providing technical support services to computer network and software users on a full time basis, unless ...

Next Step Systems

Help Desk Technician

Chicago, IL · On-site

$20.50 - $27.75/hr

This is a full time permanent Help Desk Technician position. We are looking for well-rounded technologists with experience working with small and mid-sized businesses preferably. A diverse technical ...

Middleground It

Help Desk II

Chicago, IL · On-site

$20.50 - $27.75/hr

We are looking for an eager, hungry, and motivated individual for full time salaried employment who is willing to work hard and be a team player. In this IT help desk II opportunity, the ideal ...

Middleground Technologies

Help Desk II

Chicago, IL

$20.50 - $27.75/hr

We are looking for an eager, hungry, and motivated individual for full time salaried employment who is willing to work hard and be a team player. In this IT help desk II opportunity, the ideal ...

Dohrn

Help Desk Analyst

Rock Island, IL · On-site

$22/hr

Dohrn is currently seeking a Full Time Help Desk Analyst at our corporate office in Rock Island, IL. Hours are Monday-Friday, 8:00am-5:00pm Pay is $22/Hour & up, based on experience Benefits: Health ...

Dohrn

Help Desk Analyst

Rock Island, IL · On-site

$22/hr

Dohrn is currently seeking a Full Time Help Desk Analyst at our corporate office in Rock Island, IL. Hours are Monday-Friday, 8:00am-5:00pm Pay is $22/Hour & up, based on experience Benefits: Health ...

Dohrn

Help Desk Analyst

Rock Island, IL

$22/hr

Dohrn is currently seeking a Full Time Help Desk Analyst at our corporate office in Rock Island, IL. Hours are Monday-Friday, 8:00am-5:00pm Pay is $22/Hour & up, based on experience Benefits: Health ...

DEVNET

Customer Support / Help Desk

Sycamore, IL · On-site

$17 - $21.75/hr

Customer Support / Help Desk Job Type : Full Time Position Summary : DEVNET is seeking an experienced Help Desk associate. This position is responsible for providing support to the user community and ...

Middleground

Help Desk Technician

Westchester, IL · On-site

$19.75 - $26.75/hr

The duties of the Help Desk Technician position include, but are not limited to the following ... Job Type: Full-time Powered by JazzHR tgVmQ0jTg7

RedMane Technology

IT Help Desk Technician

Chicago, IL · On-site

$45K - $65K/yr

The Role RedMane has a full-time opportunity for an IT Help Desk Technician based in our Chicago Office. As an IT Help Desk Technician, you will be part the team supporting technology for all RedMane ...

RedMane Technology

IT Help Desk Technician

Chicago, IL

$45K - $65K/yr

The Role \n \n \n \n \n RedMane has a full\-time opportunity for an IT Help Desk Technician based in our Chicago Office. As an IT Help Desk Technician, you will be part the team supporting technology ...

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Full Time Epic Help Desk information

What is the difference between Full Time Epic Help Desk vs Epic Support Analyst?

AspectFull Time Epic Help DeskEpic Support Analyst
CertificationsEpic certifications, Help Desk certificationsEpic certifications, IT support certifications
Work EnvironmentHelp desk, support center, healthcare ITHealthcare IT, support teams, hospital settings
Employer & Industry UsageHospitals, healthcare organizations, IT service providersHealthcare providers, Epic software users, IT departments
Common Search & ComparisonYesYes

The Full Time Epic Help Desk primarily focuses on providing technical support and troubleshooting for Epic software users, often in a help desk or support center environment. The Epic Support Analyst also supports Epic systems but typically involves more in-depth analysis, issue resolution, and system optimization within healthcare IT teams. Both roles require Epic certifications and are vital in healthcare settings, but the Help Desk role emphasizes frontline support, while the Support Analyst involves more technical problem-solving and system analysis.

What are the most commonly searched types of Epic Help Desk jobs in Illinois? The most popular types of Epic Help Desk jobs in Illinois are:
What cities in Illinois are hiring for Full Time Epic Help Desk jobs? Cities in Illinois with the most Full Time Epic Help Desk job openings:
Full Time Epic Help Desk jobs near you
Help Desk

Help Desk

Dickinson Wright PLLC

Chicago, IL

$50K - $60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

Summary: Staff designated at Dickinson Wright PLLC (“the Firm”) as Help Desk are responsible for providing technical support services to computer network and software users on a full time basis, unless otherwise arranged with the Firm. 

Essential Duties and Responsibilities:

Essential duties and responsibilities of staff designated as Help Desk at the Firm include but are not limited to:

  1. Provide personal computer and operating system technical support to LAN/WAN/Remote user community;
  2. Troubleshoot and either repair or arrange for repair of non-working personal computers and printers;
  3. Provide after-hours on-call support on a shared, rotating basis;
  4. Keep accurate and meticulous support documentation including ticketing of support requests;
  5. High level of follow through.

Qualifications, Skills and Abilities Required:

Help Desk must:

  1. Experience in troubleshooting Windows and Windows applications;
  2. Experience in personal computer hardware problem diagnosis;
  3. Skills necessary to communicate and follow the instruction effectively from a diverse group of attorneys and staff and provide information with ordinary courtesy and tact;
  4. Ability to quickly develop  and  maintain expertise in many specialized computer applications with    a minimum of training and supervision;
  5. Work may require irregular hours, some travel, and occasionally requires  more than 40 hours per  week to perform the essential duties of the position;
  6. Occasional lifting up to 40 pounds may be required;
  7. Knowledge acquired through completion of Bachelor's degree in computer science or a related field;
  8. Knowledge of Windows 7/10, Microsoft Office Suites 2010/2013/2016, Apple Mac’s desired;
  9. Interpersonal skills necessary in order to communicate by phone and provide information with ordinary courtesy and tact;
  10. Work occasionally requires a high level of mental effort and strain when performing a high volume of tasks and performing other essential duties;
  11. Proficient in video and audio conferencing technology. Knowledge of Blue Jeans Network a plus.

Working Conditions:

Normal law office environment with little exposure to noise, dust, temperature.   

The above is intended to describe the general content of and requirements for the performance of this job.  It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements. Please note that a variety of factors determine compensation, including geographic location, experience, relevant degrees and certifications, and other applicable factors authorized by law.

Dickinson Wright offers a generous benefits package for eligible fulltime employees within our U.S. offices, including health, dental, and vision; 401(k) and profit sharing plans; paid vacation; and parental leave. Additional elective programs include: a health flexible spending account, a health savings account, identity theft protection, a dependent day care reimbursement account, commuter benefits, life and AD&D insurance, short- and long-term disability protection, an employee assistance program, and emergency travel assistance.

We are an equal opportunity employer.  All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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