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Epic Help Desk Remote Jobs in Illinois (NOW HIRING)

Sentinel

Help Desk Agent

Downers Grove, IL · On-site +1

$50K - $60K/yr

This position can work remote but must travel to Downers Grove, IL as needed. Qualifications Requirements: * 1-3+ years in a Help Desk or Technical Support role * Proficiency with Windows 10/11 ...

K2

Service Desk Analyst - Remote (After Hours)

Chicago, IL · Remote

$36K - $39K/yr

​ Service Desk Analyst (Remote - U.S.) Jumpstart your career in the dynamic Legal/IT sector with ... Serve as the first point of contact to customers seeking help for hardware, software, network, or ...

AlphaSense

Analyst, Deal Desk

Chicago, IL · On-site +1

$90K - $120K/yr

US-Remote Reports to: Director, Sales Program Management About the Team: The Revenue Operations ... Help maintain team SLAs for timely changes * Assist sales teams in designing quotes and contracts ...

TopBloc

Client Partner

Chicago, IL · Remote

$120K - $160K/yr

CHICAGO, IL OR REMOTE Everforth TopBloc is a Workday boutique partner firm that provides fixed-time ... Developing long term partnerships with Help Desk customers to ensure they realize the full value of ...

Rockford Bride

Designer Internship

Rockford, IL · On-site +1

Rockford, IL or Remote for the right candidate The successful candidate will work with operations ... Troubleshoot and fix immediate help desk needs. Address any immediate needs that business users ...

VIVA USA INC

Workday Compensation Consultant

Chicago, IL · On-site +1

$70 - $75/hr

Remote Description: Required Job Qualifications: Extensive Experience in Workday Compensation and ... help desk scripts and self-service knowledge articles Manages customer and stakeholder ...

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Epic Help Desk Remote information

What are the key skills and qualifications needed to thrive as an Epic Help Desk Remote specialist, and why are they important?

To excel as an Epic Help Desk Remote specialist, you need a strong understanding of Epic software applications, troubleshooting skills, and experience in healthcare IT, typically supported by relevant certifications or healthcare backgrounds. Familiarity with Epic modules, ticketing systems (like ServiceNow), and remote support tools is crucial. Excellent communication, patience, and problem-solving abilities help in efficiently resolving user issues and ensuring customer satisfaction. These competencies enable prompt and accurate support, minimizing system downtime and enhancing end-user productivity in healthcare environments.

What are some common challenges faced by Epic Help Desk Remote staff, and how can they be addressed?

Epic Help Desk Remote team members often encounter challenges such as troubleshooting complex software issues without direct access to users' workstations and managing a high volume of support tickets. Clear communication and strong problem-solving skills are essential for gathering accurate information from end users remotely. To overcome these challenges, it is helpful to use structured workflows, maintain detailed documentation, and collaborate closely with other IT and clinical support teams. Ongoing training on Epic updates and effective time management can further enhance performance and job satisfaction.

What is an Epic Help Desk Remote job?

An Epic Help Desk Remote job involves providing technical support and troubleshooting assistance for the Epic electronic health record (EHR) system from a remote location. Professionals in this role assist healthcare staff, such as doctors and nurses, with issues related to Epic software functionality, access, and usability. They communicate with users by phone, email, or chat to resolve problems, guide users through processes, and escalate complex issues to specialized teams if necessary. This position typically requires knowledge of Epic systems, strong communication skills, and the ability to work independently from home.

What is the difference between Epic Help Desk Remote vs Epic Support Specialist?

AspectEpic Help Desk RemoteEpic Support Specialist
CredentialsIT certifications, Epic certificationsEpic certifications, healthcare IT experience
Work EnvironmentRemote, help desk supportOn-site or remote, healthcare IT support
Industry UsageHealthcare, IT supportHealthcare, Epic software support
Job FocusTechnical troubleshooting, user assistanceEpic system support, issue resolution

Epic Help Desk Remote roles primarily focus on providing remote technical support and troubleshooting for Epic software users, often requiring IT and Epic certifications. Epic Support Specialists may work on-site or remotely, focusing on supporting Epic systems within healthcare environments. Both roles require Epic certifications and serve the healthcare industry, but the Help Desk role emphasizes remote user assistance, while Support Specialists may handle more in-depth system issues.

What are the most commonly searched types of Epic Help Desk jobs in Illinois? The most popular types of Epic Help Desk jobs in Illinois are:
What cities in Illinois are hiring for Epic Help Desk Remote jobs? Cities in Illinois with the most Epic Help Desk Remote job openings:
Epic Help Desk Remote jobs near you
Help Desk Agent

Help Desk Agent

Sentinel

Downers Grove, IL • On-site, Remote

$50K - $60K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Sentinel Real Estate rating

6.2

Company rating: 6.2 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

138th of 208 rated facilities management

Job description

Responsibilities
Sentinel Technologies is looking to our Help Desk team. In this role you would serve as the first point of contact for technical support, handling incoming requests, troubleshooting hardware, software, and basic network issues, and resolving or escalating incidents as needed. They also manage user accounts, document tickets, and deliver strong customer service to ensure timely resolution and a positive end-user experience. After 4-6 week training, the schedule will be Monday- Friday 3:30pm- 12am CST. This position can work remote but must travel to Downers Grove, IL as needed.
Qualifications
Requirements:
  • 1-3+ years in a Help Desk or Technical Support role
  • Proficiency with Windows 10/11, Active Directory, Microsoft 365 Administration Suite, DNS, DHC experience supporting iMac and MacBook environments
  • Competency in Apple iOS and Android OS support
  • Hands-on experience configuring and troubleshooting iPhones and Android devices
  • Experience implementing and troubleshooting Multi-Factor Authentication solutions
  • Familiarity with both workstation and server patching processes
  • Required expertise with tools like Intune & Autopilot, and SCCM
  • Experience with Microsoft OneDrive, Microsoft SharePoint, and Google Workspace (G-Suite) is a plus
  • Experience with ServiceNow is preferred
  • Certifications: Microsoft and Azure certifications (e.g., CompTIA A+, Network+, Security+, AZ-900, AZ-104, MS-900, MD-102, MS-102, AI-900, AI-102) are highly desirable
  • Must be able to lift up to 75 lbs. independently and up to 150 lbs. with assistance. Some standing, lifting, bending, and crawling may be involved
  • A proactive, customer-focused attitude with a strong commitment to service excellence
  • The candidate must have a car, as this position requires travel between location and the transportation of equipment
  • A valid driver's license and proof of vehicle insurance will be required
  • Legally authorized to work in the US without sponsorship
  • Must demonstrate a "can-do" attitude

We focus on candidates that display our "ACE" factor - Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.
Compensation Range:
$50,000-$60,000 annually
What you get:
We offer an energetic work environment with many corporate culture amenities, competitive salary, and rich benefit plan including: Medical, Dental, Vision, 401K, 529, Life Insurance, Income Protection Short and Long-Term Disability, Medical and Child/Elder Care, Flexible Spending Account Plans, Family Planning Benefits, Financial Education, Identity Theft Protection and Assistance, Legal Services, Employee Assistance Program, Two weeks' vacation, additional paid time-off for Personal and Sick, certification and hands-on training, and employee discount for product services and entertainment.
Overview
MOTIVATED.....make IT happen!
Sentinel Technologies, Inc. has been rated a top workplace every year since 2012!
About Us:
Sentinel delivers solutions that can efficiently address a range of IT needs - from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today's global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO.
If you are MOTIVATED... you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact!
If you share our passion about what technology can do and want to be part of a top workplace environment - we'd like to have you join our team. Learn more at www.sentinel.com/careers.
As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.
Sentinel is proud to be an equal opportunity employer including disability and veterans. In accordance with Title VII and state regulations, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, pregnancy, genetics, disability, military, veteran status or any other basis protected by law.
If you are an individual with a disability and need assistance in applying for a position, please contact SentinelHR1@sentinel.com.
The "Know Your Rights" Poster is available here
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
Sentinel EEO Policy Statement is available here.
https://www.sentinel.com/about/diversity
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