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Epic Help Desk Analyst Jobs in Wisconsin (NOW HIRING)

City of Appleton

Help Desk Analyst

Appleton, WI · On-site

$24.07 - $33.70/hr

Enters and tracks calls for support into the help desk software. Assists in producing and ... Ability to troubleshoot and analyze problems and take appropriate action. Ability to handle ...

Robert Half

Help Desk Analyst II

Madison, WI · On-site

$19 - $22/hr

We are looking for a Help Desk Analyst II to provide hands-on technical support for end users in Madison, Wisconsin. This Long-term Contract position requires an onsite presence four days each week ...

City of Appleton, WI

Help Desk Analyst

Appleton, WI · On-site

$24.07 - $33.70/hr

... help desk software. • Assists in producing and maintaining procedural documentation. • ... in troubleshooting/analyzing computer problems, or any equivalent combination of education ...

Genesis10

Technical Help Desk Analyst

Milwaukee, WI · On-site

$20.25 - $27.50/hr

Genesis10 is currently seeking a Technical Help Desk Analyst for a contract position with a Major Financial Services Company located in Milwaukee, WI. This role involves providing omni-channel ...

Amsoil, Inc.

Help Desk Analyst IV

Superior, WI · On-site

$75K - $88.90K/yr

AMSOIL INC. has an exciting opportunity as a Help Desk Analyst IV. In this Senior Level role, you will ensure proper IT equipment operation so end users can accomplish business tasks within the ...

Genesis10

Technical Help Desk Analyst

Milwaukee, WI · On-site

$15 - $17/hr

Genesis10 is currently seeking a Technical Help Desk Analyst for a contract position with a Major Financial Services Company located in Milwaukee, WI. This is a contract opportunity. Pay Rate: $15.00 ...

Genesis10

Technical Help Desk Analyst

Milwaukee, WI

$15 - $17/hr

Genesis10 is currently seeking a Technical Help Desk Analyst for a contract position with a Major Financial Services Company located in Milwaukee, WI. This is a contract opportunity. Pay Rate: $15.00 ...

MARS Solutions Group

Help Desk III

Madison, WI · On-site

$20.25 - $27.25/hr

Ability to recognize, analyze, and effectively solve problems in a timely and organized manner ... help desk telephonic systems, incident/problem/change management systems and * other related ...

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Epic Help Desk Analyst information

What are the key skills and qualifications needed to thrive as an Epic Help Desk Analyst, and why are they important?

To thrive as an Epic Help Desk Analyst, you need a solid understanding of healthcare IT systems, troubleshooting skills, and often a bachelor’s degree in information technology or a related field. Familiarity with the Epic EHR platform, relevant Epic certifications, and ticketing systems like ServiceNow are typically required. Strong communication, patience, and problem-solving abilities help analysts effectively support end users and collaborate with technical teams. These skills ensure timely resolution of technical issues, minimize disruptions in patient care, and maintain system reliability.

What are some common challenges Epic Help Desk Analysts face when supporting end users, and how can they effectively address them?

Epic Help Desk Analysts often encounter challenges such as troubleshooting complex system issues, assisting users with varying levels of technical proficiency, and managing high ticket volumes during system upgrades or outages. To address these, analysts benefit from strong communication skills, a thorough understanding of Epic modules, and a proactive approach to problem-solving. Collaborating with clinical staff, IT teams, and super users is essential for resolving issues efficiently and ensuring user satisfaction. Continuous learning and staying updated on Epic enhancements can also help analysts provide effective support.

What is an Epic Help Desk Analyst?

An Epic Help Desk Analyst is a professional who provides technical support and troubleshooting assistance for users of the Epic electronic health record (EHR) system. They help resolve issues related to Epic software applications, answer user questions, and ensure that clinicians and staff can efficiently use the system. Epic Help Desk Analysts may also document problems, escalate complex issues to higher-level support, and participate in training users on Epic functionalities. Their work is essential for maintaining smooth healthcare operations and ensuring patient data is accurately managed.

What is the difference between Epic Help Desk Analyst vs Epic Support Specialist?

AspectEpic Help Desk AnalystEpic Support Specialist
CertificationsEpic certifications, ITILEpic certifications, ITIL
Work EnvironmentHelp desk, support teams, healthcare ITSupport teams, healthcare IT, client-facing roles
Employer & IndustryHospitals, healthcare organizations using EpicHospitals, healthcare organizations using Epic
Primary FocusTroubleshooting user issues, ticket resolutionProviding technical support, system troubleshooting

The Epic Help Desk Analyst primarily handles user issues and ticket resolution within healthcare IT environments, focusing on troubleshooting and support. The Epic Support Specialist often provides more in-depth technical support and may work directly with Epic system configurations. Both roles require Epic certifications and serve healthcare organizations using Epic systems, but their day-to-day responsibilities differ slightly in scope and focus.

What are popular job titles related to Epic Help Desk Analyst jobs in Wisconsin? For Epic Help Desk Analyst jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Epic Help Desk Analyst jobs in Wisconsin look for? The top searched job categories for Epic Help Desk Analyst jobs in Wisconsin are:
What cities in Wisconsin are hiring for Epic Help Desk Analyst jobs? Cities in Wisconsin with the most Epic Help Desk Analyst job openings:
Epic Help Desk Analyst jobs near you
Infographic showing various Epic Help Desk Analyst job openings in Wisconsin as of May 2026, with employment types broken down into 70% Full Time, 27% Part Time, and 3% Contract. Highlights an 75% Physical, 2% Hybrid, and 23% Remote job distribution.

Help Desk Analyst

City of Appleton

Appleton, WI • On-site

$24.07 - $33.70/hr

Full-time

Posted 18 days ago

Job description

Job Description Come join the City of Appleton. Here at the City, you'll have the opportunity to grow and enjoy your best life through challenging work, great teams, training opportunities, and making a lasting impact on the community. We welcome and respect all employees as they are.

Come join our team-you belong here. This is a technical staff position responsible for providing first-line Information Technology support. Work involves the interaction with multiple department users to troubleshoot and resolve a variety of technology issues.

Work is performed under the general supervision of the Deputy Director of Information Technology. Examples of Duties Essential Job Functions Provides technical assistance with software and hardware problems on PC, Copiers/Printers, network, mobile devices, phone and voice mail systems. Forwards requests for service to appropriate department staff if necessary.

Enters and tracks calls for support into the help desk software. Assists in producing and maintaining procedural documentation. Maintains regular punctual and predictable attendance, on-call rotation, works overtime and extra hours as required.

Other Job Functions Works on special projects as assigned. Typical Qualifications Associate's degree in Computer Science or related field, one to two years' experience in troubleshooting/analyzing computer problems, or any equivalent combination of education, experience and training which provides the following knowledge, abilities and skills: Knowledge of personal computers, peripherals, communication networks, and associated hardware and software. Ability to troubleshoot and analyze problems and take appropriate action.

Ability to handle multiple problems and projects. Ability to operate computer and related equipment and instruct people in their use. Ability to lift 50 pounds.

Ability to maintain confidentiality. Ability to establish and maintain effective working relationships with other employees and the public. Ability to work effectively in a team setting.

Ability to understand and carry out complex oral and/or written instructions. Ability to work effectively with minimal supervision and conform to deadlines. Ability to sustain prolonged visual concentration.

Ability to communicate effectively both orally and in writing. Ability to work occasional nights or weekends. Possess and maintain a valid Wisconsin driver's license.

Supplemental Information Competencies Communication Customer Focus Handling Difficult People Problem Solving Adaptability/Flexibility To learn more about these competencies click here

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