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Epic Help Desk Analyst Jobs in North Prairie, WI

Genesis10

Technical Help Desk Analyst

Milwaukee, WI · On-site

$15 - $17/hr

Genesis10 is currently seeking a Technical Help Desk Analyst for a contract position with a Major Financial Services Company located in Milwaukee, WI. This is a contract opportunity. Pay Rate: $15.00 ...

Genesis10

Technical Help Desk Analyst

Milwaukee, WI

$15 - $17/hr

Genesis10 is currently seeking a Technical Help Desk Analyst for a contract position with a Major Financial Services Company located in Milwaukee, WI. This is a contract opportunity. Pay Rate: $15.00 ...

Silgancontainers

Help Desk Intern

Brookfield, WI · On-site

$14.25 - $19/hr

Help Desk Intern located in Waukesha, WI This is an internship for those studying in the IT field ... You are analytical and process oriented. We need you to have: * Currently pursuing a two or four ...

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How much do epic help desk analyst jobs pay per hour?

As of May 28, 2026, the average hourly pay for epic help desk analyst in North Prairie, WI is $24.73, according to ZipRecruiter salary data. Most workers in this role earn between $20.24 and $27.64 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Epic Help Desk Analyst, and why are they important?

To thrive as an Epic Help Desk Analyst, you need a solid understanding of healthcare IT systems, troubleshooting skills, and often a bachelor’s degree in information technology or a related field. Familiarity with the Epic EHR platform, relevant Epic certifications, and ticketing systems like ServiceNow are typically required. Strong communication, patience, and problem-solving abilities help analysts effectively support end users and collaborate with technical teams. These skills ensure timely resolution of technical issues, minimize disruptions in patient care, and maintain system reliability.

What are some common challenges Epic Help Desk Analysts face when supporting end users, and how can they effectively address them?

Epic Help Desk Analysts often encounter challenges such as troubleshooting complex system issues, assisting users with varying levels of technical proficiency, and managing high ticket volumes during system upgrades or outages. To address these, analysts benefit from strong communication skills, a thorough understanding of Epic modules, and a proactive approach to problem-solving. Collaborating with clinical staff, IT teams, and super users is essential for resolving issues efficiently and ensuring user satisfaction. Continuous learning and staying updated on Epic enhancements can also help analysts provide effective support.

What is an Epic Help Desk Analyst?

An Epic Help Desk Analyst is a professional who provides technical support and troubleshooting assistance for users of the Epic electronic health record (EHR) system. They help resolve issues related to Epic software applications, answer user questions, and ensure that clinicians and staff can efficiently use the system. Epic Help Desk Analysts may also document problems, escalate complex issues to higher-level support, and participate in training users on Epic functionalities. Their work is essential for maintaining smooth healthcare operations and ensuring patient data is accurately managed.

What is the difference between Epic Help Desk Analyst vs Epic Support Specialist?

AspectEpic Help Desk AnalystEpic Support Specialist
CertificationsEpic certifications, ITILEpic certifications, ITIL
Work EnvironmentHelp desk, support teams, healthcare ITSupport teams, healthcare IT, client-facing roles
Employer & IndustryHospitals, healthcare organizations using EpicHospitals, healthcare organizations using Epic
Primary FocusTroubleshooting user issues, ticket resolutionProviding technical support, system troubleshooting

The Epic Help Desk Analyst primarily handles user issues and ticket resolution within healthcare IT environments, focusing on troubleshooting and support. The Epic Support Specialist often provides more in-depth technical support and may work directly with Epic system configurations. Both roles require Epic certifications and serve healthcare organizations using Epic systems, but their day-to-day responsibilities differ slightly in scope and focus.

What cities near North Prairie, WI are hiring for Epic Help Desk Analyst jobs? Cities near North Prairie, WI with the most Epic Help Desk Analyst job openings:
Epic Help Desk Analyst jobs near you
Technical Help Desk Analyst

Technical Help Desk Analyst

Genesis10

Milwaukee, WI • On-site

$15 - $17/hr

Other

Medical, Dental, Vision, Life, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Genesis10 is currently seeking a Technical Help Desk Analyst for a contract position with a Major Financial Services Company located in Milwaukee, WI. This is a contract opportunity.
Pay Rate: $15.00 - $17.00 per hour.
This role involves providing omni-channel technical support for both home office and field users in a fast-paced, high-pressure environment. The ideal candidate will use their knowledge of PC, mobile devices, hardware, software configurations, and operating systems to resolve technical issues and provide implementation support, multitasking and prioritizing efforts as needed.
Responsibilities:
  • Use knowledge of PC, mobile device, hardware, software configurations, operating systems and LAN to resolve technical environment issues and provide implementation support
  • Provide omni-channel technical support (Home Office and Field) while multi-tasking (e.g., two simultaneous chat windows) and/or prioritizing efforts
  • Perform initial client experience consultation including applying functional/technical knowledge for problem/issue analysis and using software tools to assist in developing solutions
  • Seek more sophisticated assignments and issue resolution to gain experience in becoming a multi-functional technical domain specialist
  • Identify process/service improvement ideas with a continuous learning and improvement mentality
  • Establish good interpersonal relationships with internal and external teams
  • Leverage experience, existing communication channels, and knowledge management to execute process and resolve issues
Requirements:
  • Associate's or Bachelor's degree in Computer Science, MIS or related field OR a significant amount of directly-related work experience
  • Minimum of 2 years of technical Help Desk experience
  • Advanced knowledge in computer, mobile device hardware, and software trouble-shooting including proficiency in using software support tools
  • Ability to work well with teams not centrally located
  • Ability to be self-directed and collaborative in ambiguous situations
  • Strong interpersonal, oral, and written communication skills with the ability to work effectively with all levels throughout the enterprise
  • Strong analytic and problem-solving skills
  • Dependable and reliable attendance
  • Initiative, motivation, and willingness to share feedback to drive process improvement
  • Keen attention to detail including proficiency in concise and understandable ticket documentation
  • Ability to adapt to changing needs of the business
Desired skills:
  • Active Learning
  • Curious Mindset
Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.
If you have the described qualifications and are interested in this exciting opportunity, please apply!
About Genesis10:
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client.
Benefits of Working with Genesis10:
  • Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
  • The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
  • Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
  • Behavioral Health Platform
  • Medical, Dental, Vision
  • Health Savings Account
  • Voluntary Hospital Indemnity (Critical Illness & Accident)
  • Voluntary Term Life Insurance
  • 401K
  • Sick Pay (for applicable states/municipalities)
  • Commuter Benefits (Dallas, NYC, SF, and Illinois)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website www.genesis10.com.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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About Genesis10

Sourced by ZipRecruiter

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

New York, NY, US

Year founded

1999

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