Epic Go Live Support Jobs in Wisconsin (NOW HIRING)

### EPIC MyChart Analyst **Location:** Texas **Country:** United States **Job Type:** Contract E-mailTweetLike+1ShareWhatsAppApply to this JobPeter Betten is recruiting this position.email me linkedin### Job Description## **Summary:*** The Information Services Lead is responsible for leading and coordinating efforts and content within the designated focus area. This senior-level position ensures coordination and consistency across related IS teams and provides oversight for application support, including Incident, Problem, Request, and Change Management.* The role requires a self-starter who can work with minimal oversight while leading complex projects, mentoring team members, and driving operational and clinical outcomes.# **Requirements:**## **Education:*** Associate’s or Bachelor’s degree preferred in: + Healthcare + Business + Information Systems## **Skills:*** Strong problem-solving and multitasking abilities* Excellent organizational and time management skills* Ability to present complex data using charts and graphs* Ability to adjust to and implement change* Strong teamwork and collaboration skills* Proficiency in Microsoft Office applications: + Word + Excel + PowerPoint* Excellent customer service skills* Strong written, verbal, and interpersonal communication skills## **Experience:*** 5–7 years of experience in healthcare, business, or information systems* Supervisory experience preferred* 2+ years of project management experience preferred* Experience leading multidisciplinary teams and complex projects* Ability to work independently with minimal supervision* Experience mentoring peers and junior team members## Preferred Qualifications* Functional supervision experience* Experience contributing to performance reviews and corrective actions* Ability to coordinate work assignments and daily priorities* Strong healthcare systems knowledge and expertise* Excellent project management skills* Ability to independently coordinate and lead projects# Certifications:* Relevant certifications in area of focus preferred* For Epic Analysts: + Must be proficient in assigned Epic module or certified upon employment + Certifications and proficiencies must remain current through ongoing training# Key Responsibilities## Leadership & Team Management* Serve as the primary representative during implementation phases including build, configuration, testing, go-live support, and optimization.* Act as an escalation point for focus area support and optimization activities.* Demonstrate leadership to ensure high-quality outcomes for end users and stakeholders.* Ensure team adherence to quality standards and organizational best practices.* Mentor assigned analysts and facilitate cross-training among team members.* Organize and distribute workloads to ensure deliverables meet customer expectations.* Provide oversight and guidance to lower-level staff and multidisciplinary teams.* Coach team members through experimentation, innovation, and problem-solving approaches.* Promote positive and constructive coaching to improve team self-awareness and performance.## Project & Process Management* Lead process and requirement analysis, including: + Process mapping + Flowchart development + Requirements elicitation + Stakeholder analysis + Specification gathering* Prepare and deliver organized project status reports to stakeholders.* Manage large and/or sensitive projects throughout the project lifecycle.* Proactively plan projects and tasks across applications.* Identify potential roadblocks or conflicts and collaborate with leadership to resolve them.* Escalate issues appropriately through the chain of command.* Coordinate communication between application teams and facilitate cross-functional work sessions.## Technical & Application Expertise* Demonstrate expert-level understanding of assigned applications, clinical/business operations, workflows, and integrated configurations.* Independently analyze, design, configure, and communicate complex system designs.* Teach and guide team members in advanced design and configuration practices.* Collaborate with application and compliance teams to design system processes.* Maintain expert knowledge of technologies applicable to assigned responsibilities.* Develop and maintain documentation to enhance efficiency within the focus area.* Stay current with Epic resources including: + Nova release notes + User Forum + Galaxy + Epic User Web documentation## Customer & Stakeholder Engagement* Build strong relationships with key client administrators based on trust.* Act as a customer liaison to understand business needs and communicate requirements and timelines.* Influence operational and clinical project outcomes.* Develop internal and external communications and articulate project strategies effectively.* Deliver communication tailored to audiences ranging from project teams to executive leadership.* Proactively address customer and system service concerns.## Collaboration & Compliance* Work collaboratively with Application Development teams and Business Process Owners.* Coordinate across applications for high-impact vendor changes.* Support organizational policies, procedures, and compliance requirements.* Perform additional duties as assigned.* ##### Skills EPIC MyChart Certified: 0 Epic MyChart Configuration & Support: 5 years #J-18808-Ljbffr