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Eoc Operator Jobs (NOW HIRING)

CMA

Enterprise EOC Console Operator

Albany, NY · On-site

CMA is seeking an Enterprise EOC Console Operator to monitor various processes and systems for errors and availability. The role involves overseeing batch processes, file transmissions, and data ...

Ignite IT

EOC Engineer

Suitland, MD · On-site

$112K - $154K/yr

We're expanding our support and ready for an EOC Engineer to become a part of our dynamic team ... Experience with Linux Operating Systems. * Experience with Network and Server monitoring tools.

ActioNet

EOC Agent (Evening Shift)

Suitland, MD · On-site

ActioNet - EOC Agent (Evening Shift) based onsite in Suitland, MD. Salary: $50-60K Apply technical ... Maintain Standard Operating Procedures (SOPs), Knowledge Base articles, and shift turnover ...

ActioNet, Inc.

EOC Agent (Evening Shift)

Suitland, MD · On-site

$50K - $60K/yr

Description ActioNet - EOC Agent (Evening Shift) based onsite in Suitland, MD. Salary: $50-60K ... Maintain Standard Operating Procedures (SOPs), Knowledge Base articles, and shift turnover ...

Ignite IT

EOC Engineer

Suitland, MD · On-site

$112K - $154K/yr

We're expanding our support and ready for an EOC Engineer to become a part of our dynamic team ... Experience with Linux Operating Systems. * Experience with Network and Server monitoring tools.

ActioNet, Inc.

EOC Agent (Evening Shift)

Suitland, MD · On-site

$50K - $60K/yr

Description ActioNet - EOC Agent (Evening Shift) based onsite in Suitland, MD. Salary: $50-60K ... Maintain Standard Operating Procedures (SOPs), Knowledge Base articles, and shift turnover ...

ActioNet

EOC Agent (Evening Shift)

Suitland, MD · On-site

$50/hr

ActioNet - EOC Agent (Evening Shift) based onsite in Suitland, MD. Salary: $50-60K Apply technical ... Maintain Standard Operating Procedures (SOPs), Knowledge Base articles, and shift turnover ...

ActioNet, Inc.

EOC Agent (Evening Shift)

Suitland, MD · On-site

$50/hr

Description ActioNet - EOC Agent (Evening Shift) based onsite in Suitland, MD. Salary: $50-60K ... Maintain Standard Operating Procedures (SOPs), Knowledge Base articles, and shift turnover ...

ActioNet

EOC Agent (Evening Shift)

Suitland, MD · On-site

$50/hr

Description ActioNet - EOC Agent (Evening Shift) based onsite in Suitland, MD. Salary: $50-60K ... Maintain Standard Operating Procedures (SOPs), Knowledge Base articles, and shift turnover ...

ASM Research

EOC Technical Specialist

Ashburn, VA · On-site

... Operating Procedures, Technical User Guides, Troubleshooting Guides, and Customer Contact Database. Conduct quarterly reviews of all documents. • Populate Knowledge Management Database with known ...

Waccamaw EOC, Inc.

Long Head Start -Teacher

Longs, SC · On-site

Waccamaw EOC is looking to hire a Teacher. Under general supervision of the Center Supervisor ... Conducts at least two (2) home visits and (2) two parent conferences per family each operating year.

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Eoc Operator information

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How much do eoc operator jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for eoc operator in the United States is $20.34, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.84 per hour, depending on experience, location, and employer.

What is the difference between Eoc Operator vs Fire Alarm Technician?

AspectEoc OperatorFire Alarm Technician
CertificationsTypically requires EOC or emergency operations certificationsRequires NICET certification and fire alarm system certifications
Work EnvironmentOperates in emergency call centers, monitoring systemsWorks on-site installing, maintaining, and repairing fire alarm systems
Industry UsageUsed mainly in emergency response and communication centersCommon in fire safety, security, and building maintenance industries

The main difference is that Eoc Operators focus on monitoring and managing emergency communications, while Fire Alarm Technicians install and maintain fire alarm systems. Both roles require specialized certifications and are essential in safety and emergency response sectors, but they serve different functions within the industry.

What is an EOC operator?

EOC Operators, or Emergency Operations Center Operators, are professionals responsible for managing and coordinating responses to emergencies and disasters within an organization or government agency. They monitor communications, gather and analyze information, and help coordinate resources and personnel during incidents. EOC Operators play a critical role in ensuring that response efforts are efficient and effective, helping to protect people, property, and the environment. Their work often involves using specialized software and communication systems to keep all stakeholders informed and organized.

What are some common challenges faced by an EOC operator, and how can they be effectively managed?

EOC Operators often work in high-pressure environments where rapid decision-making and clear communication are critical, especially during emergencies or large-scale events. Common challenges include coordinating information among multiple agencies, managing large volumes of data, and adapting quickly to evolving situations. Staying organized, practicing effective stress-management techniques, and building strong relationships with team members and external partners can help operators perform effectively. Regular training and simulation exercises also improve readiness for real-world incidents.

What are the key skills and qualifications needed to thrive as an EOC operator, and why are they important?

To thrive as an EOC (Emergency Operations Center) Operator, you need a solid understanding of emergency management procedures, incident response protocols, and situational awareness, often supported by relevant certifications like FEMA ICS courses. Familiarity with crisis management software, radio communications systems, and GIS mapping tools is typically required. Strong attention to detail, clear communication, and the ability to remain calm under pressure are vital soft skills for this role. These competencies ensure effective coordination during emergencies, enabling timely and accurate decision-making to protect public safety.
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Eoc Operator jobs near you
Infographic showing various Eoc Operator job openings in the United States as of August 2026, with employment types broken down into 40% Full Time, 58% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $42,306 per year, or $20.3 per hour.

Enterprise EOC Console Operator

CMA

Albany, NY • On-site

Full-time

Re-posted 9 days ago

Job description

Job Summary:
CMA is seeking an Enterprise EOC Console Operator to monitor various processes and systems for errors and availability. The role involves overseeing batch processes, file transmissions, and data center infrastructure while dispatching technicians and preparing management reports.
Responsibilities:
• Monitoring batch processes for errors, timely initiation and successful completions.
• Monitor file transmissions for errors, timely initiation and successful completions.
• Monitoring the infrastructure that supports the CMA applications for availability, error conditions and capacity utilization issues. This includes servers, network devices, storage, circuits, operating systems, databases, etc.
• Monitoring the Data Center’s air conditioning, electrical and fire suppression systems for availability, error conditions and capacity utilization issues.
• Monitoring the physical access to the CMA work areas and Data Center during non-prime shift hours.
• Dispatching technicians, vendors and/or management when an incident and/or problem is detected or reported.
• Recording, categorizing, and assigning incidents, problems and/or requests as reported and/or detected.
• Assisting in the development of console operations knowledge articles.
• Executing and preparing management reports.
Qualifications:
Required:
• Attentive and observant.
• Honest and trustworthy.
• Good and clear verbal and written communication Skills.
• Exudes a positive attitude.
• Good time management.
• Willingness and ability to learn.
• Knowledge of the operation of computer systems and related electronic data processing equipment.
• Knowledge of modern information technology procedure and terminology.
• Ability to record information into an incident management tracking record.
• Ability to understand and carry out oral and/or written directions.
• Ability to follow written instructions & procedures.
• Ability to document internal procedures.
Preferred:
• A degree related to Computer Science or any Information Technology (IT) certifications.
• Basic knowledge of the IT configuration for a typical Data Warehouse.
• Experience working and communicating as part of a team.
Company:
At CMA, we believe in building something bigger than ourselves, every day. Founded in 1984, the company is headquartered in Latham, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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