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Eoc Operator Jobs (NOW HIRING)

University of Rochester

Operations Support Rep II

House, NM · On-site

$19.04 - $26.63/hr

... operating systems; creates and dispatches work orders; monitors multiple, distinct building ... Enacts the University Emergency Operations Center (EOC) as specifically directed by only the EOC ...

University of Rochester

Operations Support Rep II

House, NM · On-site

$19.04 - $26.63/hr

... operating systems; creates and dispatches work orders; monitors multiple, distinct building ... Enacts the University Emergency Operations Center (EOC) as specifically directed by only the EOC ...

University of Rochester

Operations Support Rep II

House, NM · On-site

$19.04 - $26.63/hr

... operating systems; creates and dispatches work orders; monitors multiple, distinct building ... Enacts the University Emergency Operations Center (EOC) as specifically directed by only the EOC ...

University of Rochester

Operations Support Rep II

House, NM · On-site

$19.04 - $26.63/hr

... operating systems; creates and dispatches work orders; monitors multiple, distinct building ... Enacts the University Emergency Operations Center (EOC) as specifically directed by only the EOC ...

krg technology inc

Software Developer

Charlotte, NC · Remote

... EOC, Catalog, UWS, etc.) Very good knowledge of operator networks & business environments. Very good knowledge of Wireless and broadband networks. Very good knowledge of OSS and BSS Domain.

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Eoc Operator information

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How much do eoc operator jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for eoc operator in the United States is $20.34, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.84 per hour, depending on experience, location, and employer.

What is the difference between Eoc Operator vs Fire Alarm Technician?

AspectEoc OperatorFire Alarm Technician
CertificationsTypically requires EOC or emergency operations certificationsRequires NICET certification and fire alarm system certifications
Work EnvironmentOperates in emergency call centers, monitoring systemsWorks on-site installing, maintaining, and repairing fire alarm systems
Industry UsageUsed mainly in emergency response and communication centersCommon in fire safety, security, and building maintenance industries

The main difference is that Eoc Operators focus on monitoring and managing emergency communications, while Fire Alarm Technicians install and maintain fire alarm systems. Both roles require specialized certifications and are essential in safety and emergency response sectors, but they serve different functions within the industry.

What is an EOC operator?

EOC Operators, or Emergency Operations Center Operators, are professionals responsible for managing and coordinating responses to emergencies and disasters within an organization or government agency. They monitor communications, gather and analyze information, and help coordinate resources and personnel during incidents. EOC Operators play a critical role in ensuring that response efforts are efficient and effective, helping to protect people, property, and the environment. Their work often involves using specialized software and communication systems to keep all stakeholders informed and organized.

What are some common challenges faced by an EOC operator, and how can they be effectively managed?

EOC Operators often work in high-pressure environments where rapid decision-making and clear communication are critical, especially during emergencies or large-scale events. Common challenges include coordinating information among multiple agencies, managing large volumes of data, and adapting quickly to evolving situations. Staying organized, practicing effective stress-management techniques, and building strong relationships with team members and external partners can help operators perform effectively. Regular training and simulation exercises also improve readiness for real-world incidents.

What are the key skills and qualifications needed to thrive as an EOC operator, and why are they important?

To thrive as an EOC (Emergency Operations Center) Operator, you need a solid understanding of emergency management procedures, incident response protocols, and situational awareness, often supported by relevant certifications like FEMA ICS courses. Familiarity with crisis management software, radio communications systems, and GIS mapping tools is typically required. Strong attention to detail, clear communication, and the ability to remain calm under pressure are vital soft skills for this role. These competencies ensure effective coordination during emergencies, enabling timely and accurate decision-making to protect public safety.
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What job categories do people searching Eoc Operator jobs look for? The top searched job categories for Eoc Operator jobs are:
Eoc Operator jobs near you
Infographic showing various Eoc Operator job openings in the United States as of August 2026, with employment types broken down into 40% Full Time, 58% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $42,306 per year, or $20.3 per hour.

Operations Support Rep II

University of Rochester

House, NM • On-site

$19.04 - $26.63/hr

Per diem

Re-posted 22 days ago

University Of Rochester rating

8.3

Company rating: 8.3 out of 10

Based on 186 frontline employees who took The Breakroom Quiz

122nd of 616 rated colleges and universities

Job description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
Job Location (Full Address):
60 Crittenden Blvd, Rochester, New York, United States of America, 14620
Opening:
Worker Subtype:
Regular
Time Type:
Time as Reported / Per Diem
Scheduled Weekly Hours:
As Scheduled
Department:
100108 Support Operations-Fac & Svcs
Work Shift:
UR - Night (United States of America)
Range:
UR URG 104 H
Compensation Range:
$19.04 - $26.63
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
Responsibilities:
GENERAL PURPOSE
Provides vital dispatch and communication support for the entire University and its affiliates. Responds to and manages high-volume inbound inquiries via phone, email, web, and electronic interfaces. Troubleshoots and provides resolutions to issues with critical and non-critical inquiries regarding equipment and operating systems; creates and dispatches work orders; monitors multiple, distinct building automated alarm systems; provides communication, dispatches, provides basic technical support, and creates National Incident Management System (NIMS) based documentation for all University emergencies.
Schedule: Saturday & Sunday 10pm-6:30am
FAO: OP345224
Job Description
ESSENTIAL FUNCTIONS
  • Responds to service calls and requests by answering telephone, e-mail, and web-based, including social media, service call requests from members of the University community and non-University community.
  • Troubleshoots response to the nature of the request, with special attention to critical situations.
  • Determines appropriate responses based on the nature of the request, with special attention to critical and urgent situations.
  • Creates and dispatches work orders to appropriate personnel and departments depending on the level and severity of the request.
  • Determines which service calls should be elevated to emergency status.
  • Determines if work request is billable.
  • Obtains and verifies Workday/FRS accounts to ensure accurate billing of services.
  • Continuously monitors and responds to building automation system alarms, which may indicate a broad range of alerts, including life safety, criticalities, field panel failures, refrigeration, plumbing, and HVAC issues, electrical systems and generators problems, and alerts for changes affecting building controls and research projects. Troubleshoots and rapidly responds to alarms.
  • Analyzes multiple alarms and compares to shutdown notices or control center shutdowns, which provides notification of mechanics working in area.
  • Obtains authorization to contact (call-in) internal Facilities staff or other University personnel accordingly.
  • Prepares emergency documentation based on the comprehensive national approach of the National Incident Management System (NIMS). Follows emergency protocols accordingly.
  • Contacts the appropriate supervisor and/or manager on-call, as well as senior leadership, notifying them of the emergency, and responding based on their directive.
  • Contacts external vendors, external utilities, and respective University stakeholders. Determines response level based on the severity of the emergency.
  • Enacts the University Emergency Operations Center (EOC) as specifically directed by only the EOC Commander, assists with communication and dispatch during the heightened emergency, and closes the EOC as directed by the EOC Commander.
  • Documents step-by-step actions during all emergencies on the electronic emergency log form.
  • Dispatches and provides updates as necessary throughout the emergency.
  • Submits emergency log and summary to stakeholders within one hour once the emergency has been cleared by Public Safety or Facilities leadership, respectively.
  • Passes the annual emergency scenario practical testing.
  • Participates in the required on-call rotation.
  • Rotation duration is one consecutive week.
  • Maintains, promotes, and supports a safe and positive working environment.
  • Assists with training and shadowing of newly hired Operation Support Specialist staff and assists with preparing new staff for the end-of-training exam.
  • Manages CSC Control Center, the comprehensive management program, which houses critical facilities information, including absences, shutdowns, staff work location, weekend and holiday hours, after hours, on-call, off-site, elevator, fire panel, vehicles list, critical phone numbers, and waste/recycling.
  • Updates on-call personnel and contact information.
  • Monitors the National Oceanic and Atmospheric Administration Weather (NOAA) system per EHS requirements and monitors the Public Safety two-way radio.
  • Responds to after-hours parking customer phone inquiries, after-hours SMH Environmental Services work orders, and phone support for various departments as needed.
  • Assists with the resolution of facilities operational problems within defined schedules and service level agreements.

Other duties as assigned.
MINIMUM EDUCATION & EXPERIENCE
  • High School diploma or equivalent and 2 years of related work experience, including one year in the Facilities Customer Service Department required
  • Or equivalent combination of education and experience
  • Customer Service, Control Center, and Emergency response experience required

KNOWLEDGE, SKILLS AND ABILITIES
  • Skills with typing/keyboarding required
  • Familiarity with Microsoft Office, and the ability to utilize multi-line telephones and other office equipment, including copiers, scanners, and printers required
  • Ability to articulate professionally required
  • Proven ability to react to stressful situations in a calm and professional manner required

LICENSES AND CERTIFICATIONS
  • National Incident Management System (NIMS) certification within 1 year required

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

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