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Entrylevel Help Desk Analyst Jobs in Decatur, GA

Apidel Technologies

Level 1 Help Desk Analyst

Conyers, GA

$18 - $24.50/hr

... have IT Help Desk Call Center exp Provides technical assistance to both internal and external ... The Analyst will be responsible for escalation to the appropriate second tier support, opening ...

Insight Global Healthcare

Service Desk Analyst

Atlanta, GA · Remote

$25 - $27/hr

Service Desk Analyst (Remote) - Contract Location: Fully Remote (U.S. - Any Time Zone) Duration: 3 ... Help maintain documentation and contribute to knowledge base articles * Monitor issues, identify ...

Ubertal Inc

Helpdesk Technician

Conyers, GA · On-site

$17.50 - $23.75/hr

Level 1 Help Desk Analyst Location: Conyers, GA Engagement Type: Contract Work Mode: Onsite Duration: 11/24/2025 - 06/30/2026 (7 months) Interview Type: In Person Only Role Overview: The Level 1 Help ...

DIGIOFFICE

Service Desk Analyst

Johns Creek, GA

$19 - $26/hr

Required Qualifications: Prior experience in a service desk, help desk, desktop support, or ... CompTIA A+, Network+, Microsoft, or other entry-level IT certifications are a plus but not required.

InstantServe LLC

GA DDS Level 1 Help Desk Analyst

Conyers, GA · On-site

$17.75 - $24.25/hr

MUST have IT Help Desk Call Center exp* Provides technical assistance to both internal and external ... The Analyst will be responsible for escalation to the appropriate second tier support, opening ...

Seneca Resources Company, LLC

IT Help Desk

Norcross, GA · On-site

IT Help Desk Analyst Location: Norcross, GA Work Environment: Call Center Start Date: January 2026 Position Performance Measures * Calls handled per hour * Percentage of escalated calls * Not-ready ...

Cortavo

Service Desk Analyst II

Atlanta, GA · Hybrid

$19.75 - $27/hr

We are seeking a highly capable Service Desk Analyst II who will be responsible for inbound calls and tickets from Cortavos managed services customers. We are also looking for at least one year of ...

nLeague Services

Helpdesk Support

Atlanta, GA

$19.75 - $27/hr

Requisition ID: 65795 Service Desk Analyst II Client: Atlanta Public Schools - IT Duration: 12+ Months Location: 130 Trinity Ave SW 1st Floor Atlanta, Georgia 30303-0000 Help Desk / Service Desk ...

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All JobsEntrylevel Help Desk Analyst JobsEntrylevel Help Desk Analyst Jobs in Decatur, GA

Entrylevel Help Desk Analyst information

See Decatur, GA salary details

$14

$23

$34

How much do entrylevel help desk analyst jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for entrylevel help desk analyst in Decatur, GA is $23.52, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.30 per hour, depending on experience, location, and employer.

Is a help desk analyst an entry-level job?

Yes, a help desk analyst is typically an entry-level position that requires basic technical knowledge, good communication skills, and familiarity with common troubleshooting tools. Many employers offer on-the-job training and look for candidates with relevant certifications or a basic understanding of computer systems and networks.

What job makes $10,000 a month without a degree?

An entry-level Help Desk Analyst typically does not earn $10,000 a month without additional experience or certifications. High-paying roles that can reach this level often require specialized skills, certifications, or experience in fields like sales, real estate, or entrepreneurship. Most IT support roles start with lower salaries, but advanced positions or freelance consulting can offer higher income over time.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but it does not fully replace entry-level help desk analysts. These roles still require human skills like customer service, problem-solving, and technical knowledge to handle complex issues and provide personalized support. AI tools serve as assistants to help desk staff, enhancing efficiency rather than replacing the entire role.

Can you get a helpdesk job with no experience?

Entry-level help desk analyst positions often do not require prior experience, but candidates typically need basic knowledge of computer hardware, software, and troubleshooting skills. Certifications like CompTIA A+ can improve chances, and employers may provide on-the-job training for new hires.

What is the difference between Entrylevel Help Desk Analyst vs Help Desk Technician?

AspectEntrylevel Help Desk AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialHigh school diploma or equivalent; often holds certifications like CompTIA A+
Work EnvironmentSupport teams in corporate or IT service settings, providing remote or on-site assistanceIT support centers, corporate offices, or client sites, handling technical issues
Employer & Industry UsageCommon in various industries including healthcare, finance, and techPrimarily in IT service providers and internal corporate IT departments

Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.

What job categories do people searching Entrylevel Help Desk Analyst jobs in Decatur, GA look for? The top searched job categories for Entrylevel Help Desk Analyst jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Entrylevel Help Desk Analyst jobs? Cities near Decatur, GA with the most Entrylevel Help Desk Analyst job openings:
Entrylevel Help Desk Analyst jobs near you

GA DDS Level 1 Help Desk Analyst

Futran Tech Solutions Pvt. Ltd.

Conyers, GA • On-site

$17.75 - $24.25/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Level 1 Help Desk Analyst
2206 East View Parkway, Conyers, GA 30013
Short Description:
Under direct supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise.
Complete Description:
LOCAL CANDIDATES
*Bilingual, Spanish highly preferred*
*MUST have IT Help Desk Call Center exp*
Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service.
Internal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management.
External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile driver's licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket.
Job Responsibilities
• Oversee the daily performance of computer systems and applications.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
• Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Qualifications:
• 2+ years' experience handling customers, questions, complaints, and/or providing information in an IT call center environment.
• 2+ years' experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.
• Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
• Knowledge of Apple iOS

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