Conyers, GA · On-site
$18 - $24.50/hr
... have IT Help Desk Call Center exp Provides technical assistance to both internal and external ... The Analyst will be responsible for escalation to the appropriate second tier support, opening ...
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Conyers, GA · On-site
$18 - $24.50/hr
... have IT Help Desk Call Center exp Provides technical assistance to both internal and external ... The Analyst will be responsible for escalation to the appropriate second tier support, opening ...
Atlanta, GA · On-site
$19.75 - $27/hr
Helpdesk Technician - Hands on computer technical support for our internal users. Provide technical assistance to computer users.Answer questions and resolve computer problems for users in person ...
Atlanta, GA · On-site
$19.75 - $27/hr
Helpdesk Technician - Hands on computer technical support for our internal users. Provide technical assistance to computer users.Answer questions and resolve computer problems for users in person ...
Atlanta, GA · On-site
$20 - $27.50/hr
The Service Desk Analyst plays a vital role on our IT Service Desk, providing frontline technical ... This support is crucial to the delivery of the company's mission of helping children achieve a ...
Atlanta, GA · On-site
$20 - $27.50/hr
The Service Desk Analyst plays a vital role on our IT Service Desk, providing frontline technical ... This support is crucial to the delivery of the company's mission of helping children achieve a ...
Conyers, GA · On-site
Level 1 Help Desk Analyst Location: Conyers, GA Engagement Type: Contract Work Mode: Onsite Duration: 11/24/2025 - 06/30/2026 (7 months) Interview Type: In Person Only Role Overview: The Level 1 Help ...
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Conyers, GA · On-site
Level 1 Help Desk Analyst Location: Conyers, GA Engagement Type: Contract Work Mode: Onsite Duration: 11/24/2025 - 06/30/2026 (7 months) Interview Type: In Person Only Role Overview: The Level 1 Help ...
Atlanta, GA · On-site
$20 - $27.50/hr
Service Desk Analyst JOB SUMMARY: The Service Desk Analyst plays a vital role on our IT Service ... This support is crucial to the delivery of the company's mission of helping children achieve a ...
Atlanta, GA · On-site
$20 - $27.50/hr
Service Desk Analyst JOB SUMMARY: The Service Desk Analyst plays a vital role on our IT Service ... This support is crucial to the delivery of the company's mission of helping children achieve a ...
Decatur, GA · On-site
$20 - $27.25/hr
Help Desk Analyst 2 (701478) Decatur, GA 30033 Onsite Long-Term Job Summary: Candidates MUST be local to Metro Atlanta The IT Infrastructure Team is seeking an experienced, self-motivated Helpdesk ...
Decatur, GA · On-site
$20 - $27.25/hr
Help Desk Analyst 2 (701478) Decatur, GA 30033 Onsite Long-Term Job Summary: Candidates MUST be local to Metro Atlanta The IT Infrastructure Team is seeking an experienced, self-motivated Helpdesk ...
Title: Help Desk Analyst (MUST be Bilingual, Spanish/English) Location: Conyers, GA 30013(Onsite) Durartion: Long Term Skills: * Vocational/Technical degree in computer applications, computer ...
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Title: Help Desk Analyst (MUST be Bilingual, Spanish/English) Location: Conyers, GA 30013(Onsite) Durartion: Long Term Skills: * Vocational/Technical degree in computer applications, computer ...
Atlanta, GA · On-site
$21/hr
Prior experience in a service desk, help desk, desktop support, or IT support role preferred ... CompTIA A+, Network+, Microsoft, or other entry-level IT certifications are a plus but not required.
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Atlanta, GA · On-site
$21/hr
Prior experience in a service desk, help desk, desktop support, or IT support role preferred ... CompTIA A+, Network+, Microsoft, or other entry-level IT certifications are a plus but not required.
Help Desk Analyst Duration: 11+ Months Location: Conyers, GA 30013 (Hybrid) *MUST have Call Center exp* Provides technical assistance to both internal and external customers for tier one issues. This ...
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Help Desk Analyst Duration: 11+ Months Location: Conyers, GA 30013 (Hybrid) *MUST have Call Center exp* Provides technical assistance to both internal and external customers for tier one issues. This ...
Atlanta, GA · On-site
$25 - $27/hr
Help Desk Pay Rate Range: $25-$27.50/hr on W2 Location: Atlanta, GA 30329 Duration: 12+ Months ... Excellent troubleshooting and analytical skills. * Ability to diagnose hardware, software, and ...
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Atlanta, GA · On-site
$25 - $27/hr
Help Desk Pay Rate Range: $25-$27.50/hr on W2 Location: Atlanta, GA 30329 Duration: 12+ Months ... Excellent troubleshooting and analytical skills. * Ability to diagnose hardware, software, and ...
Conyers, GA · On-site
$27/hr
MUST have IT Help Desk Call Center exp* Provides technical assistance to both internal and external ... The Analyst will be responsible for escalation to the appropriate second tier support, opening ...
Conyers, GA · On-site
$27/hr
MUST have IT Help Desk Call Center exp* Provides technical assistance to both internal and external ... The Analyst will be responsible for escalation to the appropriate second tier support, opening ...
Conyers, GA · On-site
$17.75 - $24.25/hr
MUST have IT Help Desk Call Center exp* Provides technical assistance to both internal and external ... The Analyst will be responsible for escalation to the appropriate second tier support, opening ...
Conyers, GA · On-site
$17.75 - $24.25/hr
MUST have IT Help Desk Call Center exp* Provides technical assistance to both internal and external ... The Analyst will be responsible for escalation to the appropriate second tier support, opening ...
Respond to incoming phone calls and email help desk requests using our ticketing system * Respond ... Proven analytical and problem-solving abilities * Customer service orientation * Ability to conduct ...
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Respond to incoming phone calls and email help desk requests using our ticketing system * Respond ... Proven analytical and problem-solving abilities * Customer service orientation * Ability to conduct ...
Marietta, GA · On-site
$40K - $50K/yr
Respond to incoming phone calls and email help desk requests using our ticketing system * Respond ... Proven analytical and problem-solving abilities * Customer service orientation * Ability to conduct ...
Marietta, GA · On-site
$40K - $50K/yr
Respond to incoming phone calls and email help desk requests using our ticketing system * Respond ... Proven analytical and problem-solving abilities * Customer service orientation * Ability to conduct ...
Norcross, GA · On-site
IT Help Desk Analyst Location: Norcross, GA Work Environment: Call Center Start Date: January 2026 Position Performance Measures * Calls handled per hour * Percentage of escalated calls * Not-ready ...
Norcross, GA · On-site
IT Help Desk Analyst Location: Norcross, GA Work Environment: Call Center Start Date: January 2026 Position Performance Measures * Calls handled per hour * Percentage of escalated calls * Not-ready ...
Triage incoming help desk requests by defining proper ticket details including contact and location ... Proven analytical and problem-solving abilities * Customer service orientation (Previous customer ...
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Triage incoming help desk requests by defining proper ticket details including contact and location ... Proven analytical and problem-solving abilities * Customer service orientation (Previous customer ...
Marietta, GA · On-site
$15/hr
Triage incoming help desk requests by defining proper ticket details including contact and location ... Proven analytical and problem-solving abilities * Customer service orientation (Previous customer ...
Marietta, GA · On-site
$15/hr
Triage incoming help desk requests by defining proper ticket details including contact and location ... Proven analytical and problem-solving abilities * Customer service orientation (Previous customer ...
Alpharetta, GA · On-site
$20 - $27.25/hr
Help Desk Support 709984 Atlanta GA Remote Long-Term The ID Analyst will work remotely, for the Office of Information Technology processing, the onboard and offboard of employees and contractors ...
Alpharetta, GA · On-site
$20 - $27.25/hr
Help Desk Support 709984 Atlanta GA Remote Long-Term The ID Analyst will work remotely, for the Office of Information Technology processing, the onboard and offboard of employees and contractors ...
Position: IT Help Desk Location: 5420 Peachtree Industrial Blvd, Norcross, GA 30071 Work Mode ... This role requires strong analytical thinking, effective communication skills, and the ability to ...
Position: IT Help Desk Location: 5420 Peachtree Industrial Blvd, Norcross, GA 30071 Work Mode ... This role requires strong analytical thinking, effective communication skills, and the ability to ...
Atlanta, GA · On-site
$20 - $27.50/hr
The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for ...
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Atlanta, GA · On-site
$20 - $27.50/hr
The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for ...
$14.08 - $15.98
3% of jobs
$15.98 - $17.88
8% of jobs
$19.30 is the 25th percentile. Wages below this are outliers.
$17.88 - $19.78
18% of jobs
$19.78 - $21.68
18% of jobs
The median wage is $22.04 / hr.
$21.68 - $23.58
14% of jobs
$25.37 is the 75th percentile. Wages above this are outliers.
$23.58 - $25.47
15% of jobs
$25.47 - $27.37
9% of jobs
$27.37 - $29.27
6% of jobs
$29.27 - $31.17
3% of jobs
$31.17 - $33.07
3% of jobs
$33.07 - $34.97
2% of jobs
$14
$23
$34
| Aspect | Entrylevel Help Desk Analyst | Help Desk Technician |
|---|---|---|
| Required Credentials | High school diploma or equivalent; some certifications like CompTIA A+ beneficial | High school diploma or equivalent; often holds certifications like CompTIA A+ |
| Work Environment | Support teams in corporate or IT service settings, providing remote or on-site assistance | IT support centers, corporate offices, or client sites, handling technical issues |
| Employer & Industry Usage | Common in various industries including healthcare, finance, and tech | Primarily in IT service providers and internal corporate IT departments |
Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.
$18 - $24.50/hr
Full-time
Re-posted 4 days ago
Under direct supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise.
Local Candidates
This position is located at DDS Headquarters in Conyers
Bilingual, Spanish required
MUST have IT Help Desk Call Center exp
Provides technical assistance to both internal and external customers for tier one issues.
This position requires handling a high volume of calls in a call center environment focused on customer service.
Internal customer support involves troubleshooting hardware, software, and connectivity issues.
The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management.
External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile driver's licenses.
The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket.
Job Responsibilities
Oversee the daily performance of computer systems and applications.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Qualifications:
Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment.
2+ years experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.
Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
Knowledge of Apple iOS
This position is located at DDS Headquarters in Conyers
Sourced by ZipRecruiter
We understand that attracting, qualifying, placing, and retaining the best candidates for our clients requires exceptional talent. That’s why our highly skilled and dedicated recruitment team works tirelessly to develop lifelong associations with all candidates and clients. We prioritize helping our employees achieve their career goals while providing effective staffing solutions to our clients and candidates. At Apidel, we believe in simple yet established core values that are ingrained within each member of our team. These values are time and again illustrated in our approach to employees, candidates, and clients. Our unwavering belief that our core values of integrity, client satisfaction, innovation, and intellect distinguish us from our competitors is what drives us forward. We remain focused on improving and sustaining a measurable client satisfaction program that has created an organizational culture where our associates provide world-class service every day.
Recruiting and staffing services
501 - 1,000 Employees
Plainfield, IL, US
2012
