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Entrylevel Help Desk Analyst Jobs in Decatur, GA

Ubertal Inc

Helpdesk Technician

Conyers, GA · On-site

Level 1 Help Desk Analyst Location: Conyers, GA Engagement Type: Contract Work Mode: Onsite Duration: 11/24/2025 - 06/30/2026 (7 months) Interview Type: In Person Only Role Overview: The Level 1 Help ...

DIGIOFFICE

Weekend Service Desk Analyst

Atlanta, GA · On-site

$21/hr

Prior experience in a service desk, help desk, desktop support, or IT support role preferred ... CompTIA A+, Network+, Microsoft, or other entry-level IT certifications are a plus but not required.

InstantServe LLC

GA DDS Level 1 Help Desk Analyst

Conyers, GA · On-site

$17.75 - $24.25/hr

MUST have IT Help Desk Call Center exp* Provides technical assistance to both internal and external ... The Analyst will be responsible for escalation to the appropriate second tier support, opening ...

RedHelm

Help Desk Technician

Atlanta, GA

$19.25 - $26/hr

This is an entry-level position within our Business Process Outsourcing (BPO) team, designed to ... Proven analytical and problem-solving skills. * Strong interpersonal and customer service skills.

RedHelm

Help Desk Technician

Atlanta, GA

$19.25 - $26/hr

This is an entry-level position within our Business Process Outsourcing (BPO) team, designed to ... Proven analytical and problem-solving skills. * Strong interpersonal and customer service skills.

Seneca Resources Company, LLC

IT Help Desk

Norcross, GA · On-site

IT Help Desk Analyst Location: Norcross, GA Work Environment: Call Center Start Date: January 2026 Position Performance Measures * Calls handled per hour * Percentage of escalated calls * Not-ready ...

RedHelm

Help Desk Technician

Atlanta, GA · On-site

$19.25 - $26/hr

This is an entry-level position within our Business Process Outsourcing (BPO) team, designed to ... Proven analytical and problem-solving skills. * Strong interpersonal and customer service skills.

Cortavo

Service Desk Analyst II

Atlanta, GA · On-site

$19.75 - $27/hr

We are seeking a highly capable Service Desk Analyst II who will be responsible for inbound calls and tickets from Cortavo's managed services customers. We are also looking for at least one year of ...

OneTrust

Deal Desk Analyst

Atlanta, GA · On-site

$19.75 - $27/hr

The Challenge As a Deal Desk Analyst, you support the execution of contract structuring and post-sales changes by following established policies, workflows, and best practices. The challenge is ...

OneTrust

Deal Desk Analyst

Atlanta, GA · On-site

$69K - $104K/yr

The Challenge As a Deal Desk Analyst, you support the execution of contract structuring and post ... As a pioneer, your voice and expertise will help chart the direction of an entirely new category.

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All JobsEntrylevel Help Desk Analyst JobsEntrylevel Help Desk Analyst Jobs in Decatur, GA

Entrylevel Help Desk Analyst information

See Decatur, GA salary details

$14

$23

$34

How much do entrylevel help desk analyst jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for entrylevel help desk analyst in Decatur, GA is $23.52, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.30 per hour, depending on experience, location, and employer.

What is the difference between Entrylevel Help Desk Analyst vs Help Desk Technician?

AspectEntrylevel Help Desk AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialHigh school diploma or equivalent; often holds certifications like CompTIA A+
Work EnvironmentSupport teams in corporate or IT service settings, providing remote or on-site assistanceIT support centers, corporate offices, or client sites, handling technical issues
Employer & Industry UsageCommon in various industries including healthcare, finance, and techPrimarily in IT service providers and internal corporate IT departments

Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.

What are popular job titles related to Entrylevel Help Desk Analyst jobs in Decatur, GA? For Entrylevel Help Desk Analyst jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Entrylevel Help Desk Analyst jobs in Decatur, GA look for? The top searched job categories for Entrylevel Help Desk Analyst jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Entrylevel Help Desk Analyst jobs? Cities near Decatur, GA with the most Entrylevel Help Desk Analyst job openings:
Entrylevel Help Desk Analyst jobs near you

Help Desk Analyst 1

BizTek People, Inc. | APA International Placement Consultants

Atlanta, GA • On-site

$19.75 - $27/hr

Contractor

Re-posted 25 days ago

Job description


Overview:
Helpdesk Technician - Hands on computer technical support for our internal users. Provide technical assistance to computer users.Answer questions and resolve computer problems for users in person, via telephone and electronically.Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Coordinate and work with third party support vendors in providing assistance to computer users for a variety of technical issues including networking, end user computer hardware, communications and applications.Create incident tickets and change request tickets within a ticket management tool, monitor ticket queues and escalation of tickets beyond SLA's.
Job Responsibilities:
• Oversee the daily performance of computer systems and applications.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA's until resolved.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Maintain records of daily data communication transactions, problems and remedial actions taken, orinstallation activities.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Refer major hardware or software problems or defective products to third party support vendors for service.
• Develop training materials and procedures, or train users in the proper use of hardware or software.
• Confer with staff, users, and management to establish requirements for new systems or modifications.
Preferred Qualifications
• 2+ years experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 10, Active Directory, COTS applications.

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