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Entrylevel Help Desk Analyst Jobs in Bronx, NY (NOW HIRING)

Kliger-Weiss Infosystems, Inc.

Help Desk Analyst

Melville, NY · On-site

$21 - $28.75/hr

Part-Time Help Desk Analyst * This role is on-site 5 days a week * The Opportunity The Help Desk Analyst is responsible for all support incidents generated from both internal teams and external ...

Kravet

Help Desk Analyst

Woodbury, NY · On-site

$22.50 - $30.75/hr

The Help Desk Analyst is a critical member of the IT department, serving as the primary point of contact for end-user technical support and system administration dedicated to the Woodbury office as ...

Kravet, Inc.

Help Desk Analyst

Woodbury, NY · On-site

$60K - $65K/yr

The Help Desk Analyst is a critical member of the IT department, serving as the primary point of contact for end-user technical support and system administration dedicated to the Woodbury office as ...

Perella Weinberg

Help Desk Analyst, Corporate

New York, NY · On-site

$60K - $95K/yr

... the Service Desk team in our New York City office. The role will provide first and second level ... Experience using AI tool to assist in end user problem analysis support. Including Copilot, ChatGPT ...

Perella Weinberg

Help Desk Analyst, Corporate

New York, NY · On-site

$60K - $95K/yr

... the Service Desk team in our New York City office. The role will provide first and second level ... Experience using AI tool to assist in end user problem analysis support. Including Copilot, ChatGPT ...

VMC Group

Help Desk Support Analyst

Bloomingdale, NJ · On-site

$20.75 - $28.50/hr

Help Desk Support Analyst The Help Desk Support Analyst provides front-line technical support to users across all company locations. This role is based in Bloomingdale, New Jersey, providing in ...

Belcan

Remote Tier 1 IT Help Desk Analyst

Brooklyn, NY · Remote

$21.75 - $29.50/hr

A leading consulting firm is seeking a remote Tier I Service Desk Analyst to provide technical support for the Honeywell contract. Candidates should have technical support experience and excellent ...

GroundWidgets

Software Support Analyst & Help Desk

Paramus, NJ · On-site

$20.75 - $28.25/hr

The Software Support Analyst/Help Desk plays a key role in improving and maintaining the satisfaction of our customers. Customer service, incident management and issue management are the key elements ...

MJHS

Service Desk Analyst

Manhattan, NY

$55.73K - $69.67K/yr

MJHS is in search of a Service Desk Analyst who will be responsible for assisting customers with ... through messaging platforms, helping customers diagnose technical issues over the phone and ...

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Entrylevel Help Desk Analyst information

See Bronx, NY salary details

$15

$25

$37

How much do entrylevel help desk analyst jobs pay per hour?

As of May 28, 2026, the average hourly pay for entrylevel help desk analyst in Bronx, NY is $25.10, according to ZipRecruiter salary data. Most workers in this role earn between $20.53 and $28.03 per hour, depending on experience, location, and employer.

What is the difference between Entrylevel Help Desk Analyst vs Help Desk Technician?

AspectEntrylevel Help Desk AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialHigh school diploma or equivalent; often holds certifications like CompTIA A+
Work EnvironmentSupport teams in corporate or IT service settings, providing remote or on-site assistanceIT support centers, corporate offices, or client sites, handling technical issues
Employer & Industry UsageCommon in various industries including healthcare, finance, and techPrimarily in IT service providers and internal corporate IT departments

Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.

What are popular job titles related to Entrylevel Help Desk Analyst jobs in Bronx, NY? For Entrylevel Help Desk Analyst jobs in Bronx, NY, the most frequently searched job titles are:
What job categories do people searching Entrylevel Help Desk Analyst jobs in Bronx, NY look for? The top searched job categories for Entrylevel Help Desk Analyst jobs in Bronx, NY are:
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Entrylevel Help Desk Analyst jobs near you

Help Desk Analyst

Kliger-Weiss Infosystems, Inc.

Melville, NY • On-site

$21 - $28.75/hr

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Part-Time Help Desk Analyst
* This role is on-site 5 days a week *
The Opportunity
The Help Desk Analyst is responsible for all support incidents generated from both internal teams and external retail clients, facilitating direct mobile application support for KWI's clients' stores. The Help Desk Analyst manages all support calls, and then work to troubleshoot, triages issues, and escalate issues to Senior Analysts and Team Management when necessary. The shift for this role would be Monday to Friday from 11am to 4pm.
The Company
We are a small team with a big vision: to be the premier provider of cloud technology solutions for retailers. KWI offers a complete, unified commerce solution from a single database, specifically designed to help specialty retailers grow their business. Our portfolio of customers includes Pandora, David Yurman, Tom Ford and many other globally recognizable brands.
We combine Point of Sale, Merchandising, e-Commerce, CRM, and Loss Prevention into one cloud-based platform. We are a Values and Mission driven organization, and we believe that if we develop and demonstrate leadership in our strategy, operations, and people, we will continue to drive product innovation and service excellence.
As a Help Desk Analyst, you excel at the below core competencies
  • Building strong customer relationships and delivering customer-centric solutions
  • Stepping up to address difficult issues, saying what needs to be said
  • Holding self and others accountable to meet commitments
  • Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
The impact you'll make
  • Escalate Priority 1 Tickets to Senior Analysts
  • Provide the very highest level of service to KWI's Clients
  • Solicit and expound upon all available information from the customer regarding details of system issues (hardware/software/network) & make every possible attempt to resolve
  • Identify and escalate open issues that represent risk
  • Troubleshoot, diagnose, and resolve mobile POS technical issues reported
  • Ensure calls are clearly documented and properly tracked
  • Provide restorative and/or maintenance actions where possible to resolve customer issues and follow up for any unresolved problems
  • Identify trends of incoming calls and report to Senior Analysts
  • Manage priority amongst multiple simultaneous requests
  • Ensure customers are kept well informed of the status of their requests
  • Make recommendations on standards and procedures for support operations
What you will bring
  • College/ Technical school preferred
  • 1+ year experience in Support Services call center support
  • Must be capable of working under high pressure environment to get the job done quickly and effectively with customer satisfaction being the ultimate measure of success
  • Self-starter in an entrepreneurial environment
  • Familiarity with the retail environment (POS, MPOS, and associated components)
  • Ability to work overnight schedule, including weekends and holidays
As a member of the KWI team you will receive
  • Full Medical, Dental and Vision
  • 4 weeks of PTO in your first year
  • Summer Fridays....all year round
  • Tuition Reimbursement
  • Discount from building café
  • 401(K) with a 50% company match (up to 6% of employee contribution)
  • Employee Referral Program
  • (1) Volunteer day each year

Our work space
We are a collaborative group and believe that getting together in person allows our team to do their best work. Together we enjoy monthly events, bagels every Thursday, a state-of-the-art coffee machine, a full snack pantry and many more surprise and delight moments throughout the year.
Our commitment to you
At KWI, we know that cultivating diversity and fostering an inclusive work environment is critical to our impact and success. We create an environment where no individual is advantaged or disadvantaged because of their background. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.
With a commitment to maintaining a bias-free environment in which harassment is prohibited, we respect cultural diversity and comply with the laws of the places in which we operate. We expect our business partners, suppliers, clients, and all our team members to uphold these commitments.

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