... Help Desk Tickets for technical issues as needed, and tracking until resolved Understand correct ... Analytics, Commercial Compliance, Legal/Compliance, Marketing, Sales Training, Field Force, and IT ...
... Help Desk Tickets for technical issues as needed, and tracking until resolved Understand correct ... Analytics, Commercial Compliance, Legal/Compliance, Marketing, Sales Training, Field Force, and IT ...
What You'll Be Doing Provide information about incidents analysis and Build services relationship ... Help Desk Meetings and reviews with Tier 1 support Responsible for supporting several members
What You'll Be Doing Provide information about incidents analysis and Build services relationship ... Help Desk Meetings and reviews with Tier 1 support Responsible for supporting several members
What You'll Be Doing Provide information about incidents analysis and Build services relationship ... Help Desk Meetings and reviews with Tier 1 support Responsible for supporting several members ...
What You'll Be Doing Provide information about incidents analysis and Build services relationship ... Help Desk Meetings and reviews with Tier 1 support Responsible for supporting several members ...
IT Escalation Engineer
Boston, MA · On-site
Medical
Retirement
PTO
... help desk team with complex issues. Hours are Monday through Friday from 8:30 am to 5:30 pm. This ... Responsibilities: - Serve as escalation point for tickets requiring extensive analysis ...
IT Escalation Engineer
Boston, MA · On-site
Medical
Retirement
PTO
... help desk team with complex issues. Hours are Monday through Friday from 8:30 am to 5:30 pm. This ... Responsibilities: - Serve as escalation point for tickets requiring extensive analysis ...
Service Coordinator
Brockton, MA · On-site
$60K - $73K/yr
Coordinate with help desk, infrastructure, project, and account management teams. * Manage ... Analytical mindset. * Process adherence. Experience * Service coordination/dispatch/customer ...
Service Coordinator
Brockton, MA · On-site
$60K - $73K/yr
Coordinate with help desk, infrastructure, project, and account management teams. * Manage ... Analytical mindset. * Process adherence. Experience * Service coordination/dispatch/customer ...
Restaurant POS Service Analyst
Needham, MA · Remote
$22 - $30.25/hr
Medical
Dental
Retirement
PTO
Restaurant POS Service Analyst FoodTec Solutions Department Professional Services Classification ... The right person does not need to be a network engineer or generic IT help desk technician. We are ...
Quick apply
Restaurant POS Service Analyst
Needham, MA · Remote
$22 - $30.25/hr
Medical
Dental
Retirement
PTO
Restaurant POS Service Analyst FoodTec Solutions Department Professional Services Classification ... The right person does not need to be a network engineer or generic IT help desk technician. We are ...
Lead Customer Service Rep
Boston, MA · On-site
Handling escalated member concerns while also providing Help Desk support for the Customer Service ... Identifying trends in escalations and preparing data used to identify root cause analysis.
Lead Customer Service Rep
Boston, MA · On-site
Handling escalated member concerns while also providing Help Desk support for the Customer Service ... Identifying trends in escalations and preparing data used to identify root cause analysis.
It Technician
Dorchester, MA · On-site
$60K - $65K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Hiring immediately for IT Help Desk Technician Transdev is proud to offer: * Competitive ... Strong analytical and problem-solving skills with attention to detail. * Experience with remote ...
It Technician
Dorchester, MA · On-site
$60K - $65K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Hiring immediately for IT Help Desk Technician Transdev is proud to offer: * Competitive ... Strong analytical and problem-solving skills with attention to detail. * Experience with remote ...
It Technician
$60K - $65K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Hiring immediately for IT Help Desk Technician Transdev is proud to offer: * Competitive ... Strong analytical and problem-solving skills with attention to detail. * Experience with remote ...
It Technician
$60K - $65K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Hiring immediately for IT Help Desk Technician Transdev is proud to offer: * Competitive ... Strong analytical and problem-solving skills with attention to detail. * Experience with remote ...
DESKTOP SUPPORT TECHNICIAN
Boston, MA · On-site
$55K/yr
Medical
Dental
Vision
Retirement
PTO
Some IT Help Desk Support experience preferred * Strong communication skills and a patient, service ... Strong problem-solving, analytical, and creative thinking skills. * Relevant training or experience ...
DESKTOP SUPPORT TECHNICIAN
Boston, MA · On-site
$55K/yr
Medical
Dental
Vision
Retirement
PTO
Some IT Help Desk Support experience preferred * Strong communication skills and a patient, service ... Strong problem-solving, analytical, and creative thinking skills. * Relevant training or experience ...
It Technician
Dorchester, MA · On-site
$60K - $65K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Hiring immediately for IT Help Desk Technician Transdev is proud to offer: * Competitive ... Strong analytical and problem-solving skills with attention to detail. * Experience with remote ...
It Technician
Dorchester, MA · On-site
$60K - $65K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Hiring immediately for IT Help Desk Technician Transdev is proud to offer: * Competitive ... Strong analytical and problem-solving skills with attention to detail. * Experience with remote ...
Entry Level Marketing Assistant - Sales Team
Boston, MA · On-site
$625 - $850/wk
... than sitting behind a desk all day? If you enjoy meeting new people, working in energetic ... About the Role As an Entry Level Marketing Assistant (Sales Team) , you'll help deliver promotional ...
Quick apply
Entry Level Marketing Assistant - Sales Team
Boston, MA · On-site
$625 - $850/wk
... than sitting behind a desk all day? If you enjoy meeting new people, working in energetic ... About the Role As an Entry Level Marketing Assistant (Sales Team) , you'll help deliver promotional ...
Handle complex help desk inquiries requiring analysis and adaptation of standard procedures. * Manage multiple ticket queues efficiently, prioritizing based on business impact and SLA requirements.
Handle complex help desk inquiries requiring analysis and adaptation of standard procedures. * Manage multiple ticket queues efficiently, prioritizing based on business impact and SLA requirements.
Front Desk Manager
Boston, MA · On-site
$70K/yr
Analyze rate variance, monitor credit report and maintain close observation of daily house count ... Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests ...
Front Desk Manager
Boston, MA · On-site
$70K/yr
Analyze rate variance, monitor credit report and maintain close observation of daily house count ... Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests ...
Front Desk Manager
Boston, MA · On-site
$18.50 - $24/hr
Analyze rate variance, monitor credit report and maintain close observation of daily house count ... Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests ...
Front Desk Manager
Boston, MA · On-site
$18.50 - $24/hr
Analyze rate variance, monitor credit report and maintain close observation of daily house count ... Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests ...
Junior Systems Administrator (00595)
Boston, MA · On-site +1
$82K - $97K/yr
Medical
Dental
Vision
Life
Retirement
Troubleshoot and resolve help desk tickets, system issues, and end-user questions in a timely ... Strong analytical, problem-solving, and customer service skills. * Excellent written and verbal ...
New
Junior Systems Administrator (00595)
Boston, MA · On-site +1
$82K - $97K/yr
Medical
Dental
Vision
Life
Retirement
Troubleshoot and resolve help desk tickets, system issues, and end-user questions in a timely ... Strong analytical, problem-solving, and customer service skills. * Excellent written and verbal ...
New
Junior Systems Administrator (00586)
Boston, MA · On-site +1
$82K - $97K/yr
Medical
Dental
Vision
Life
Retirement
Troubleshoot and resolve help desk tickets, system issues, and end-user questions in a timely ... Strong analytical, problem-solving, and customer service skills. * Excellent written and verbal ...
Junior Systems Administrator (00586)
Boston, MA · On-site +1
$82K - $97K/yr
Medical
Dental
Vision
Life
Retirement
Troubleshoot and resolve help desk tickets, system issues, and end-user questions in a timely ... Strong analytical, problem-solving, and customer service skills. * Excellent written and verbal ...
Front Desk Manager
Boston, MA · On-site
$70K/yr
Analyze rate variance, monitor credit report and maintain close observation of daily house count ... Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests ...
Front Desk Manager
Boston, MA · On-site
$70K/yr
Analyze rate variance, monitor credit report and maintain close observation of daily house count ... Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests ...
Front Desk Manager
$18.50 - $24/hr
Analyze rate variance, monitor credit report and maintain close observation of daily house count ... Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests ...
Front Desk Manager
$18.50 - $24/hr
Analyze rate variance, monitor credit report and maintain close observation of daily house count ... Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests ...
Junior Systems Administrator (00595)
Boston, MA · On-site +1
$82K - $97K/yr
Troubleshoot and resolve help desk tickets, system issues, and end-user questions in a timely ... Strong analytical, problem-solving, and customer service skills. * Excellent written and verbal ...
New
Quick apply
Junior Systems Administrator (00595)
Boston, MA · On-site +1
$82K - $97K/yr
Troubleshoot and resolve help desk tickets, system issues, and end-user questions in a timely ... Strong analytical, problem-solving, and customer service skills. * Excellent written and verbal ...
New
Entrylevel Help Desk Analyst information
See Boston, MA salary details
$15.67 - $17.78
3% of jobs
$17.78 - $19.90
8% of jobs
$21.48 is the 25th percentile. Wages below this are outliers.
$19.90 - $22.01
18% of jobs
$22.01 - $24.12
18% of jobs
The median wage is $24.53 / hr.
$24.12 - $26.23
14% of jobs
$28.23 is the 75th percentile. Wages above this are outliers.
$26.23 - $28.35
15% of jobs
$28.35 - $30.46
9% of jobs
$30.46 - $32.57
6% of jobs
$32.57 - $34.69
3% of jobs
$34.69 - $36.80
3% of jobs
$36.80 - $38.91
2% of jobs
$15
$26
$38
How much do entrylevel help desk analyst jobs pay per hour?
As of Aug 14, 2026, the average hourly pay for entrylevel help desk analyst in Boston, MA is $26.17, according to ZipRecruiter salary data. Most workers in this role earn between $21.39 and $29.23 per hour, depending on experience, location, and employer.
What is the difference between Entrylevel Help Desk Analyst vs Help Desk Technician?
| Aspect | Entrylevel Help Desk Analyst | Help Desk Technician |
|---|---|---|
| Required Credentials | High school diploma or equivalent; some certifications like CompTIA A+ beneficial | High school diploma or equivalent; often holds certifications like CompTIA A+ |
| Work Environment | Support teams in corporate or IT service settings, providing remote or on-site assistance | IT support centers, corporate offices, or client sites, handling technical issues |
| Employer & Industry Usage | Common in various industries including healthcare, finance, and tech | Primarily in IT service providers and internal corporate IT departments |
Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.
What are popular job titles related to Entrylevel Help Desk Analyst jobs in Boston, MA?
For Entrylevel Help Desk Analyst jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Entrylevel Help Desk Analyst jobs in Boston, MA look for?
The top searched job categories for Entrylevel Help Desk Analyst jobs in Boston, MA are:
What cities near Boston, MA are hiring for Entrylevel Help Desk Analyst jobs?
Cities near Boston, MA with the most Entrylevel Help Desk Analyst job openings:
Job description
Company Description
Integrated Resources, Inc., is led by a seasoned team with combined decades in the industry. We deliver strategic workforce solutions that help you manage your talent and business more efficiently and effectively. Since launching in 1996, IRI has attracted, assembled and retained key employees who are experts in their fields. This has helped us expand into new sectors and steadily grow.
Job Description
Description
The Commercial Operations Department is looking for a candidate that will primarily function to ensure quality control of specialty pharmacy data. The data quality analyst will work directly with internal and external parties to communicate status and issues and resolve open data questions.
Candidate will work with Commercial Systems, Sales Analytics, Commercial Compliance, Legal/Compliance, Marketing, Sales Training, the Field Force, IT and external parties (including, but not limited to Specialty Pharmacies, Distributors, and Data Aggregators) to resolve and follow up on all inquiries and open issues. Additionally, Candidate will be responsible for a portion of daily/weekly/quarterly reporting related to NINLARO, ICLUSIG, and ALUNBRIG. Candidate must possess strong communication skills, be able to multi-task, and have a determined attitude towards ensuring professional customer support. Candidate must be detail oriented and have a strong work ethic. The ideal candidate is a team oriented person with a goal driven attitude.
Qualifications:
1-2 years Applicable Industry Experience
Advanced computer skills with in depth knowledge of MS, Excel, Word and Outlook.
Experience with tools for business data analytics
Customer service experience
Experience with MDM and CRM systems is preferred.
Ability to work with multiple stakeholders
Fully understand importance of data integrity
Positive interpersonal skills
Project management experience a plus
Ability to multi-task and prioritize
Duties & Responsibilities:
Responsible for daily, weekly and monthly quality control (QC) processes, activities, and vendors/contactors of specialty pharmacy data. These processes include refining procedures to check specialty pharmacy data for timeliness, completion, and quality
Conduct data cleanup activities to ensure integrity of data
Manual assembly, management, and quality control of reports in support of the distribution, sales, networks, and market access teams. Manual reports are required that due to resource restraints, still evolving requirements, or high costs of integrations
Entering Help Desk Tickets for technical issues as needed, and tracking until resolved
Understand correct person/group each inquiry should be routed to (if routing required)
Collaborate and work with a variety of cross-functional groups Commercial Systems, Sales
Analytics, Commercial Compliance, Legal/Compliance, Marketing, Sales Training, Field Force, and IT to troubleshoot and resolve inquiries.
Assist with BI Platform and system change user acceptance testing
Qualifications
Qualifications:
 1-2 years Applicable Industry Experience
 Advanced computer skills with in depth knowledge of MS, Excel, Word and Outlook.
 Experience with tools for business data analytics
 Customer service experience
 Experience with MDM and CRM systems is preferred.
 Analytics, Commercial Compliance, Legal/Compliance, Marketing, Sales Training, Field Force, and IT to troubleshoot and resolve inquiries
 Responsible for daily, weekly and monthly quality control (QC) processes
Additional Information
Kind Regards,
Pramod Kumar
Technical Recruiter
Integrated Resources, Inc.
DIRECT # - 732-844-8730
About Integrated Resources
Sourced by ZipRecruiter
Integrated Resources Inc (IRI), based in Edison, NJ, US, is an esteemed player in the staffing solutions industry with a credible presence on their official website irionline.com. Notably, IRI provides a range of professional staffing services including contract, contract-to-hire, and direct hire solutions to a wide spectrum of industries such as healthcare, life sciences, manufacturing, financial, insurance, and others. Since its inception, IRI has been committed to delivering top-talent and optimum solutions to meet its clients' diverse needs.
Industry
Recruiting and staffing services
Company size
51 - 200 Employees
Headquarters location
Edison, NJ, US
Year founded
1996