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Entrylevel Help Desk Analyst Jobs in Boston, MA (NOW HIRING)

Keches Law Group

Help Desk Technician

Milton, MA · On-site

$60K - $80K/yr

Own incidents from intake through resolution, ensuring root-cause analysis and long-term fixes ... help desk environment. * Strong working knowledge of Windows 10/11, basic macOS support, and ...

CarGurus

IT Service Desk Analyst

Boston, MA

Provide feedback on existing tools and processes to help improvements * Collaborate with senior ... The IT Service Desk Analyst must be able to perform these duties safely and efficiently as part of ...

M.S. Walker Inc.

Service Desk Support Analyst

Norwood, MA

$55K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Service Desk Support Analyst Department : Information Technology Reports To: Director of ... The rest is spent writing documentation, building out our knowledge base, and helping us make ...

CarGurus

IT Service Desk Analyst

Boston, MA · On-site

Provide feedback on existing tools and processes to help improvements * Collaborate with senior ... The IT Service Desk Analyst must be able to perform these duties safely and efficiently as part of ...

Owens & Minor

Sr. Pricing & Deal Desk Analyst

Boston, MA · On-site

$90K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Health Savings Account (HSA)and401(k) -We offer these voluntary financial programs to help ... The Sr. Pricing & Deal Desk Analyst is a critical support role within the Deal Desk & Pricing team ...

Carrington

Mortgage Wire Desk, II Analyst

Boston, MA · On-site

$24 - $33.65/hr

  • Medical

  • Retirement

The Mortgage Wire Desk Analyst ll, will be responsible for assisting the Treasury department with ... Customized training programs to help you advance your career. * Employee referral bonuses so you'll ...

Franklin Plastics

Business System Analyst

Framingham, MA · On-site

  • Medical

  • Dental

  • Retirement

  • PTO

Business System Analyst Job Purpose: Solves organizational information problems and requirements by ... Provides references for users by writing and maintaining user documentation; providing help desk ...

Franklin Plastics

Business System Analyst

Framingham, MA · On-site

  • Medical

  • Dental

  • Retirement

  • PTO

Business System Analyst Job Purpose: Solves organizational information problems and requirements by ... Provides references for users by writing and maintaining user documentation; providing help desk ...

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Showing results 21-40

All JobsEntrylevel Help Desk Analyst JobsEntrylevel Help Desk Analyst Jobs in Boston, MA

Entrylevel Help Desk Analyst information

See Boston, MA salary details

$15

$26

$38

How much do entrylevel help desk analyst jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for entrylevel help desk analyst in Boston, MA is $26.17, according to ZipRecruiter salary data. Most workers in this role earn between $21.39 and $29.23 per hour, depending on experience, location, and employer.

What is the difference between Entrylevel Help Desk Analyst vs Help Desk Technician?

AspectEntrylevel Help Desk AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialHigh school diploma or equivalent; often holds certifications like CompTIA A+
Work EnvironmentSupport teams in corporate or IT service settings, providing remote or on-site assistanceIT support centers, corporate offices, or client sites, handling technical issues
Employer & Industry UsageCommon in various industries including healthcare, finance, and techPrimarily in IT service providers and internal corporate IT departments

Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.

What are popular job titles related to Entrylevel Help Desk Analyst jobs in Boston, MA?

For Entrylevel Help Desk Analyst jobs in Boston, MA, the most frequently searched job titles are:

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Cities near Boston, MA with the most Entrylevel Help Desk Analyst job openings:

Entrylevel Help Desk Analyst jobs near you

Help Desk Technician

Keches Law Group

Milton, MA • On-site

$60K - $80K/yr

Full-time

Re-posted 23 days ago

Job description

Keches Law Group, P.C. is a well-established, 50+ attorney law firm with offices in Milton, Bridgewater, and Worcester, practicing in workers' compensation, personal injury, and medical malpractice. We are seeking an experienced IT support professional to serve as a key technical resource within the IT department, providing advanced end-user support and assisting with ongoing IT projects and initiatives.
This is not a remote position and will require qualified candidates to commute to the Milton, MA office on a daily basis.
Responsibilities
  • Provide support for both routine and complex technical issues across all firm locations.
  • Provide advanced technical support and guidance to internal and remote users.
  • Own incidents from intake through resolution, ensuring root-cause analysis and long-term fixes.
  • Lead troubleshooting efforts for desktops, laptops, mobile devices, printers, and peripherals.
  • Administer and manage Active Directory, Group Policy, user accounts, permissions, and access controls.
  • Manage and support Microsoft 365 (Exchange Online, OneDrive, SharePoint, Teams).
  • Assist with endpoint deployments, hardware refreshes, imaging, and lifecycle management.
  • Troubleshoot and support network-related issues including TCP/IP, DNS, DHCP, VPNs, and connectivity problems.
  • Support and troubleshoot VoIP and telephony systems, including desk phones and softphones.
  • Maintain and manage file shares, permissions, and access rights across the organization.
  • Support video conferencing systems and meeting technologies (Microsoft Teams, Zoom, Yealink).
  • Provide advanced troubleshooting for cloud applications and third-party legal software (e.g., Litify, Adobe, Sfax).
  • Partner with IT leadership on projects, system upgrades, migrations, and process improvements.
  • Assist with IT security initiatives, including phishing mitigation, MFA enforcement, endpoint security, and compliance policies.
  • Assist with training and knowledge sharing.
  • Create, maintain, and improve IT documentation, SOPs, and knowledge base articles.
  • Assist with asset management, inventory control, and vendor coordination as needed.

Requirements
Skills / Qualifications
  • Associate or Bachelor's degree in IT or related field, or completion of an IT certification (CompTIA A+, Microsoft, etc.)
  • 2-6+ years of experience in an IT support or help desk environment.
  • Strong working knowledge of Windows 10/11, basic macOS support, and enterprise endpoint management.
  • Proven experience administering Microsoft 365, Active Directory, and Group Policy.
  • Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs).
  • Experience supporting email systems, spam filtering, and email security best practices.
  • Strong troubleshooting skills with the ability to diagnose and resolve complex issues independently.
  • Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical users.
  • Strong organizational skills and ability to manage multiple priorities in a fast-paced legal environment.
  • Experience working in a professional services or legal environment is a plus.
  • Ability to travel between office locations less than 20% of the time.

Schedule
  • On-site position
  • Monday - Friday, 8:30 AM - 5:00 PM
  • Full-time
  • After the training period, one work-from-home day per week can be scheduled

The anticipated salary range for this position, which we in good faith expect to pay at the time of posting, is $60,000-$80,000 annually. This range allows us to make an offer that reflects multiple factors, including experience, education, qualifications, and job-related knowledge and skills, as well as internal pay equity. It's not typical for an individual to be hired at or near the top of the range, as we strive to provide room for future and continued salary growth. Base pay is just one component of our Total Rewards package, which may also include discretionary bonuses, commissions, or other incentives depending on the role.
Work Environment:
This job operates in a professional office environment. The role routinely uses standard office equipment, including computers, phones, photocopiers, filing cabinets, and fax machines.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • The employee is regularly required to talk, hear, sit, stand, walk, use hands to handle or feel, and reach with hands and arms.
  • The employee must occasionally lift or move office products and supplies up to 35 pounds.

AAP/EEO Statement:
Keches Law Group is an equal opportunity employer. Keches Law Group does not discriminate based on race, ancestry, national origin, color, religion, gender, age, marital status, sexual orientation, disability, or veteran status.
Keches Law Group complies with all applicable immigration laws and regulations. The Company does not presently provide employer support or sponsorship for an immigration-related employment benefit for this position. Applicants must be currently authorized to work in the United States on a full-time basis without the need for employer support or sponsorship now or in the future.

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