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Entrylevel Help Desk Analyst Jobs in New York (NOW HIRING)

Help Desk Analyst

White Plains, NY · On-site

$21.25 - $29/hr

Help Desk Analyst Job Responsibilities : Responsibilities of this role will include: * Field incoming help requests from end users in person, via telephone/remote methods and via e-mail in a ...

Help Desk Analyst

Woodbury, NY · On-site

$21.50 - $29.50/hr

As a Help Desk Analyst you will provide second tier technical support to the Star Group L.P. data network user community consisting of over 2000 users at multiple sites in a Citrix environment ...

Help Desk Analyst

Woodbury, NY · On-site

$21.50 - $29.50/hr

As a Help Desk Analyst you will provide second tier technical support to the Star Group L.P. data network user community consisting of over 2000 users at multiple sites in a Citrix environment ...

Help Desk Analyst

Fairfield, NJ

$21 - $28.50/hr

The Helpdesk Analyst provides technical support across Schuman Cheese, assisting employees with ... Prolonged periods of sitting at a desk or workstation. 2. Typing: Frequent use of hands to type on ...

Help Desk Analyst

Fairfield, NJ · On-site

$70K - $77K/yr

The Helpdesk Analyst provides technical support across Schuman Cheese, assisting employees with ... Prolonged periods of sitting at a desk or workstation. 2. Typing: Frequent use of hands to type on ...

Help desk analyst

Edison, NJ

$21.25 - $29/hr

Location Edison, NJ Skillsets Required - Experience with BI tools in a Customer Care or Helpdesk environment - Working with various TMS tools - Data Analysis experience in discussing reporting ...

Job Title: IT Help Desk Analyst - Showrooms Location : New York, NY (Flatiron HQ) - 4 days onsite ... This is not an entry-level position. You bring at least five years of hands-on support experience ...

IT Help Desk - Showrooms

New York, NY · On-site

$80K - $90K/yr

Job Title: IT Help Desk Analyst - Showrooms Location : New York, NY (Flatiron HQ) - 4 days onsite ... This is not an entry-level position. You bring at least five years of hands-on support experience ...

They must use the Intuit Headset they provide. (Jabra 480) Experience Level Entry Level Job Type ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

Software Support Analyst & Help Desk

Paramus, NJ · On-site

$20.75 - $28.25/hr

The Software Support Analyst/Help Desk plays a key role in improving and maintaining the satisfaction of our customers. Customer service, incident management and issue management are the key elements ...

Service Desk Analyst

Manhattan, NY · On-site

$26 - $32/hr

The Service Desk Analyst EDP will serve as front-line, level 1, IT support for the NYCHHC ... help requests - Triage requests to ensure accurate transfers and escalation, per service level ...

New

We are seeking a motivated, customer-focused Junior Enterprise Service Desk Analyst to provide ... This entry-level position is ideal for candidates looking to sharpen their communication, technical ...

New

Service Desk Analyst

Manhattan, NY · On-site

$22.50 - $30.75/hr

The Service Desk Analyst EDP will serve as front-line, level 1, IT support for the organization ... help requests • Triage requests to ensure accurate transfers and escalation, per service level ...

New

Help desk Support

Secaucus, NJ · On-site

$20.75 - $28.50/hr

Service Desk analyst must be able lead and communicate status to the end user community via Email and Voicemail in adherence to the documented Production Outage process. Support Specialist: Develop ...

Trade Desk Analyst

Jersey City, NJ · On-site

$21.50 - $29.25/hr

DASH is currently looking for a Trade Desk Analyst to join our team. DASH is a fast-paced Financial Technology service provider, and the Trade Desk Analyst will support various departments such as ...

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Entrylevel Help Desk Analyst information

What is the difference between Entrylevel Help Desk Analyst vs Help Desk Technician?

AspectEntrylevel Help Desk AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialHigh school diploma or equivalent; often holds certifications like CompTIA A+
Work EnvironmentSupport teams in corporate or IT service settings, providing remote or on-site assistanceIT support centers, corporate offices, or client sites, handling technical issues
Employer & Industry UsageCommon in various industries including healthcare, finance, and techPrimarily in IT service providers and internal corporate IT departments

Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.

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For Entrylevel Help Desk Analyst jobs in New York, the most frequently searched job titles are:

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What cities in New York are hiring for Entrylevel Help Desk Analyst jobs?

Cities in New York with the most Entrylevel Help Desk Analyst job openings:

Help Desk Analyst

Data Processing Resources

White Plains, NY • On-site

$21.25 - $29/hr

Other

Re-posted 19 days ago


Job description

Help Desk Analyst

Job Responsibilities:

Responsibilities of this role will include:

  • Field incoming help requests from end users in person, via telephone/remote methods and via e-mail in a courteous and professional manner.
  • Document all pertinent information, including requestor name, department, contact information, and a detailed description of the problem or issue.
  • Build rapport with and elicit problem details from help desk customers.
  • Prioritize and schedule problems. Resolve and/or escalate problems (when required) to the appropriately experienced technician/engineer.
  • Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
  • Apply diagnostic utilities to aid in troubleshooting.
  • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
  • Identify and learn appropriate software and hardware used and supported by the organization.
  • Perform hands-on and remote fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
  • Install and maintain anti-virus software and remediate issues.
  • Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Test fixes to ensure problem has been adequately resolved.
  • Perform post-resolution follow-ups to help requests.
  • Perform special projects, such as Office Suite and email roll-outs, as needed.
  • Develop and Document solutions in Incident management system to aid the infrastructure and supporting teams.
  • Lifting and transporting of moderately heavy objects, such as computers and peripherals, from time to time.
  • Participate in after hours on-call rotation.
  • Some travel may be required.

There will be several people in this role who will all have very similar responsibilities as part of the team.

Necessary Skills:

  • Knowledge of computer hardware specifically laptops, desktops and printers.
  • Experience with desktop operating systems, including MS Windows 11 & Mac OS (and its recent variants e.g. Sonoma, Monterey, etc.).
  • Extensive application support experience with Office 201X and email platforms.
  • Working knowledge of a range of diagnostic utilities, including Remote system controls and Endpoint protection.
  • Experience imaging/reimaging systems SCCM/MECM.
  • Excellent verbal communication skills
  • Written communication skills/ability to create concise, clear documentation
  • Ability to organize multiple work streams.
  • Ability to handle demands from multiple customers and properly prioritize requests.
  • Ability to maintain a focus on customer service during competing priorities.
  • Attention to detail
  • Proven technical problem-solving skills based upon prior experience.
  • College diploma or university degree in the field of computer science

Desired Skills:

  • Prior help desk experience
  • Prior customer service experience
  • Certifications in Technology Hardware, Microsoft and/or Helpdesk
  • Working knowledge of Microsoft Active Directory.
  • Knowledge of ServiceDesk software
  • Knowledge of Microsoft System Center Configuration Manager/Endpoint Configuration Manager.