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Entry Level Xfinity Customer Service Jobs in Raleigh, NC

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Entry Level Marketing Coordinator

Raleigh, NC

$50K - $60K/yr

Training in business management for customer service, marketing, and sales consultants Solve ... Willingness to succeed and train in an entry-level promotions position. Great communication skills ...

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Entry Level Marketing Coordinator

Raleigh, NC · On-site

$50K - $60K/yr

... customer service, marketing, and sales consultants • Solve customer inquiries and communicate the ... entry-level promotions position. • Great communication skills and people skills. Additional ...

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Entry Level Xfinity Customer Service information

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How much do entry level xfinity customer service jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for entry level xfinity customer service in Raleigh, NC is $16.73, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.70 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Xfinity Customer Service vs Xfinity Customer Support Specialist?

AspectEntry Level Xfinity Customer ServiceXfinity Customer Support Specialist
CredentialsHigh school diploma or equivalentHigh school diploma; some roles may prefer additional certifications
Work EnvironmentCall centers, retail stores, remoteCall centers, remote, in-store support
Employer & Industry UsageMajor telecom provider, XfinityMajor telecom provider, Xfinity
Job FocusHandling basic customer inquiries, troubleshooting, account managementResolving complex issues, technical support, upselling

Entry Level Xfinity Customer Service roles focus on basic customer interactions, troubleshooting, and account support, often requiring minimal certifications. Xfinity Customer Support Specialists handle more complex technical issues and may have additional training. Both roles are essential in the telecom industry, with the former serving as an entry point and the latter providing advanced support.

What are popular job titles related to Entry Level Xfinity Customer Service jobs in Raleigh, NC? For Entry Level Xfinity Customer Service jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Entry Level Xfinity Customer Service jobs in Raleigh, NC look for? The top searched job categories for Entry Level Xfinity Customer Service jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Entry Level Xfinity Customer Service jobs? Cities near Raleigh, NC with the most Entry Level Xfinity Customer Service job openings:
Entry Level Xfinity Customer Service jobs near you
Desktop Support Technician - Entry Level

Desktop Support Technician - Entry Level

New Era Technology

Durham, NC

$19.50 - $25/hr

Other

Posted 12 days ago

New Era Technology rating

5.9

Company rating: 5.9 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

178th of 207 rated it services

Job description

SUMMARY:   

We are seeking to hire an Entry Level 1 Desktop Support Technician to join our team. We will provide the right candidate with hands on education and training to enable the candidate to perform the responsibilities described below. The ideal candidate will be a self-starter, focused on positive outcomes for the customer. The candidate will be inquisitive by nature, who is able to view situations from multiple angles, and will naturally take the lead to resolve problems when they arrive. Finally, the ideal candidate will be confident in themselves to suggest improvements when they observe deficiencies. 

PRIMARY DUTIES:  

  • Monitoring computer hardware performance and diagnosing system issues. 
  • How to install new hardware in computers including adding / replacing computer memory (RAM), installing disk drives 
  • How to replace worn or defective parts and clean computer hardware according manufacturers' specifications 
  • Performing equipment testing following repairs 
  • Setting up new configurations for computers including OS image deployment 
  • Installing, configuring, and upgrading software applications including rollout project 
  • Troubleshoot and resolve software application and OS related problems. 
  • Using IT Service Management tools and systems to track and route cases (problem and request tickets) including standards for updating and changing case standards. 
  • Identify, prioritize, and escalate situations requiring urgent attention. 
  • Perform system health check and mitigation to meet software and security standards including encryption, patching, and backup. 

The core client hardware and software environment to be supported includes (but not limited to) - Lenovo ThinkPad laptops, Apple MacBooks, MAC OS, Microsoft Windows 10 OS, Microsoft Office 365 / 2011/ 2016, CrashPlan, McAfee AV / ePO, Cisco AnyConnect VPN, Adobe Suite, Ping ID, SCCM, Casper. 

COMPENTENCY: 

  • Positive attitude and collaborative approach in working within a team environment. 
  • Strong customer service skills 
  • Strong oral and written communications 
  • Ability to learn and adapt quickly to changes. 
  • Critical thinking and analytical capabilities in troubleshooting and problem solving. 
  • Planning, organizing and prioritizing skills. 
  • Attention to detail. 
  • Ability to be flexible and handle stressful situations at times. 

REQUIRED EDUCATION: 

  • Highschool diploma or equivalent required 
  • Bachelors or Associates in relevant field preferred 

EXPERIENCE: 

  • Up to one year of relevant experience 

LANGUAGE SKILLS: 

  • English proficiency  

QUALIFICATIONS: 

This is an entry level position is ideally suited to a recent graduate with up to 1 years' experience with 1 or more of the following. 

  • Technical skills in installation and troubleshooting of relevant software and hardware. 
  • Knowledge and experience providing customer services, preferably in an IT service environment. 
  • Using any case management / support ticketing and knowledge-based systems 
  • Experience of supporting Office 365 

PHYSICAL DEMANDS:   

  • Ability to lift up to 30 pounds. 
  • Requires reliable transport in order to be onsite. 

WORK ENVIRONMENT: 

The candidate will work onsite under direction of the partner leadership team. 

EXPECTED HOURS OF WORK: 

8 hour shifts as directed by partner leadership.  Typically, 8-5 with 1-hour unpaid lunch or 8:30-4:30 with half hour paid lunch. 

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