Respond to client inquiries and provide technical support via various channels (phone, email, chat, etc.) * Diagnose and troubleshoot technical issues reported by clients. * Document and track client ...
Respond to client inquiries and provide technical support via various channels (phone, email, chat, etc.) * Diagnose and troubleshoot technical issues reported by clients. * Document and track client ...
Entry Level Supervisor-Remote
Akron, OH · Remote
$30K/yr
... support and coach our call center agents. This is a great opportunity for someone with customer ... Communicate with agents via chat, phone, and video (Microsoft Teams) * Address performance concerns ...
Entry Level Supervisor-Remote
Akron, OH · Remote
$30K/yr
... support and coach our call center agents. This is a great opportunity for someone with customer ... Communicate with agents via chat, phone, and video (Microsoft Teams) * Address performance concerns ...
Entry Level Supervisor-Remote
Akron, OH · Remote
$30K/yr
... support and coach our call center agents. This is a great opportunity for someone with customer ... Communicate with agents via chat, phone, and video (Microsoft Teams) * Address performance concerns ...
Entry Level Supervisor-Remote
Akron, OH · Remote
$30K/yr
... support and coach our call center agents. This is a great opportunity for someone with customer ... Communicate with agents via chat, phone, and video (Microsoft Teams) * Address performance concerns ...
Work From Home Client Support Associate | Flexible Schedule | No Experience Needed - Start ASAP
$60K - $150K/yr
This entry-level role is perfect for motivated individuals who want to build professional skills ... Handle inquiries across phone, email, chat, and text * Explain benefit options clearly and ...
Work From Home Client Support Associate | Flexible Schedule | No Experience Needed - Start ASAP
$60K - $150K/yr
This entry-level role is perfect for motivated individuals who want to build professional skills ... Handle inquiries across phone, email, chat, and text * Explain benefit options clearly and ...
Software Support Consultant (Entry Level)
College Station, TX · On-site
$45K - $52K/yr
What you'll do: - Help customers resolve software questions and issues by phone, email, or chat ... our support resources even better - Work with teammates to continuously improve our customer ...
Software Support Consultant (Entry Level)
College Station, TX · On-site
$45K - $52K/yr
What you'll do: - Help customers resolve software questions and issues by phone, email, or chat ... our support resources even better - Work with teammates to continuously improve our customer ...
... supporting the communication needs of the organization ... Key Responsibilities * Handle inbound and outbound communications via phone, email, and chat ...
... supporting the communication needs of the organization ... Key Responsibilities * Handle inbound and outbound communications via phone, email, and chat ...
... supporting the communication needs of the organization ... Key Responsibilities * Handle inbound and outbound communications via phone, email, and chat ...
... supporting the communication needs of the organization ... Key Responsibilities * Handle inbound and outbound communications via phone, email, and chat ...
Platform Support Associate
Omaha, NE · On-site
$20.67 - $29.57/hr
Troubleshoot entry-level workflows, platform navigation issues, feature questions, and data-related ... professional support across chat, phone, and case channels * Expect to build foundational ...
Platform Support Associate
Omaha, NE · On-site
$20.67 - $29.57/hr
Troubleshoot entry-level workflows, platform navigation issues, feature questions, and data-related ... professional support across chat, phone, and case channels * Expect to build foundational ...
You're young, energetic, and tired of entry-level roles that cap your growth. What You'll Actually ... Respond to incoming leads via phone calls, online forms, email inquiries, chat support, and social ...
Quick apply
You're young, energetic, and tired of entry-level roles that cap your growth. What You'll Actually ... Respond to incoming leads via phone calls, online forms, email inquiries, chat support, and social ...
Customer Experience Specialist - Entry Level
Austin, TX · On-site
$16.75 - $22.25/hr
Austin, TX * Experience: Entry level * Commitment: Full-time Welcome to ROKA - an independent ... support via phone, email, and live chat throughout the entire customer journey * Assist ROKA ...
Customer Experience Specialist - Entry Level
Austin, TX · On-site
$16.75 - $22.25/hr
Austin, TX * Experience: Entry level * Commitment: Full-time Welcome to ROKA - an independent ... support via phone, email, and live chat throughout the entire customer journey * Assist ROKA ...
Customer Experience Specialist - Entry Level
Austin, TX · On-site
$16.75 - $22.25/hr
Austin, TX * Experience: Entry level * Commitment: Full-time Welcome to ROKA - an independent ... support via phone, email, and live chat throughout the entire customer journey * Assist ROKA ...
Customer Experience Specialist - Entry Level
Austin, TX · On-site
$16.75 - $22.25/hr
Austin, TX * Experience: Entry level * Commitment: Full-time Welcome to ROKA - an independent ... support via phone, email, and live chat throughout the entire customer journey * Assist ROKA ...
Platform Support Associate
Omaha, NE · On-site
$20.67 - $29.57/hr
Troubleshoot entry-level workflows, platform navigation issues, feature questions, and data-related ... professional support across chat, phone, and case channels * Expect to build foundational ...
Platform Support Associate
Omaha, NE · On-site
$20.67 - $29.57/hr
Troubleshoot entry-level workflows, platform navigation issues, feature questions, and data-related ... professional support across chat, phone, and case channels * Expect to build foundational ...
Platform Support Associate
Omaha, NE · On-site
$20.67 - $29.57/hr
Troubleshoot entry-level workflows, platform navigation issues, feature questions, and data-related ... professional support across chat, phone, and case channels * Expect to build foundational ...
Platform Support Associate
Omaha, NE · On-site
$20.67 - $29.57/hr
Troubleshoot entry-level workflows, platform navigation issues, feature questions, and data-related ... professional support across chat, phone, and case channels * Expect to build foundational ...
Platform Support Associate
Omaha, NE · Hybrid
$20.67 - $29.57/hr
Troubleshoot entry-level workflows, platform navigation issues, feature questions, and data-related ... professional support across chat, phone, and case channels * Expect to build foundational ...
Platform Support Associate
Omaha, NE · Hybrid
$20.67 - $29.57/hr
Troubleshoot entry-level workflows, platform navigation issues, feature questions, and data-related ... professional support across chat, phone, and case channels * Expect to build foundational ...
Platform Support Associate
Lehi, UT · Hybrid
$20.67 - $29.57/hr
Troubleshoot entry-level workflows, platform navigation issues, feature questions, and data-related ... professional support across chat, phone, and case channels * Expect to build foundational ...
Platform Support Associate
Lehi, UT · Hybrid
$20.67 - $29.57/hr
Troubleshoot entry-level workflows, platform navigation issues, feature questions, and data-related ... professional support across chat, phone, and case channels * Expect to build foundational ...
Online - Hotel Coordinator-Entry Level
$40K - $60K/yr
... support throughout the planning process. Assist clients in researching and booking hotel and resort ... chat in a timely, professional manner Review client preferences to recommend suitable lodging ...
Online - Hotel Coordinator-Entry Level
$40K - $60K/yr
... support throughout the planning process. Assist clients in researching and booking hotel and resort ... chat in a timely, professional manner Review client preferences to recommend suitable lodging ...
One (1) year of experience in customer service, technical support, inside sales, back-office, chat ... This is an entry-level position that offers on-the-job paid training. While prior contact center ...
One (1) year of experience in customer service, technical support, inside sales, back-office, chat ... This is an entry-level position that offers on-the-job paid training. While prior contact center ...
One (1) year of experience in customer service, technical support, inside sales, back-office, chat ... This is an entry-level position that offers on-the-job paid training. While prior contact center ...
One (1) year of experience in customer service, technical support, inside sales, back-office, chat ... This is an entry-level position that offers on-the-job paid training. While prior contact center ...
Entry-Level Technical Support Agent (Full-Time)
Las Cruces, NM · On-site
$15/hr
One (1) year of experience in customer service, technical support, inside sales, back-office, chat ... This is an entry-level position that offers on-the-job paid training. While prior contact center ...
Entry-Level Technical Support Agent (Full-Time)
Las Cruces, NM · On-site
$15/hr
One (1) year of experience in customer service, technical support, inside sales, back-office, chat ... This is an entry-level position that offers on-the-job paid training. While prior contact center ...
One (1) year of experience in customer service, technical support, inside sales, back-office, chat ... This is an entry-level position that offers on-the-job paid training. While prior contact center ...
One (1) year of experience in customer service, technical support, inside sales, back-office, chat ... This is an entry-level position that offers on-the-job paid training. While prior contact center ...
Entry Level Uber Chat Support information
New Era Technology rating
5.9
Based on 5 frontline employees who took The Breakroom Quiz
178th of 206 rated it services
Job description
Kickstart your IT career with us and gain hands-on experience, work alongside experienced professionals, and build a solid foundation in tech support while making a real impact from day one!
What is the role?
38 hour working week (Mon - Thu 8hrs & Fri 6 hours)
Based on-site in West Auckland and working within the education sector, you will be the first point of contact for any IT-related issues. Through face-to-face interactions and managing the ticket board, you'll deliver excellent customer service, effectively communicate with non-technical users, and prioritize and troubleshoot technical problems. You'll also collaborate with cross-functional teams to resolve complex issues. As part of your responsibilities, you'll complete daily timesheets, which require strong attention to detail. This role involves local travel across Auckland, so flexibility is important. No company vehicle provided.
- Must be a NZ Citizen or hold permanent residency
- Must have a NZ Driver's License (Full or Restricted)
Responsibilities:
- Respond to client inquiries and provide technical support via various channels (phone, email, chat, etc.)
- Diagnose and troubleshoot technical issues reported by clients.
- Document and track client issues using a ticketing system.
- Escalate unresolved issues to appropriate teams and follow up until resolution.
- Stay up to date with product knowledge and industry trends to provide accurate and timely support.
Please note that this is a general description.
Desirable:
- Practical technical knowledge in supporting and implementing:
- Windows 11
- Windows Server 2022
- Azure Active Directory
- Firewalls (FortiGate)
- Switching (Ruckus, HP, Allied Telesis)
- Wireless (Ruckus, Aruba/HP, Aerohive)
- Printers/Copiers
What we offer
- A friendly team environment with a strong technical support network.
- Opportunity to work with the IT industry's latest technologies.
- Internal career growth for high performers and IT super-stars.
An opportunity to earn while you learn.
About New Era Technology
Sourced by ZipRecruiter
Company size
1,001 - 5,000 Employees
Headquarters location
New York, NY, US
Year founded
2013