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Entry Level Uber Chat Support Jobs (Flexible Options) Near Me

... support and coach our call center agents. This is a great opportunity for someone with customer ... Communicate with agents via chat, phone, and video (Microsoft Teams) * Address performance concerns ...

... support and coach our call center agents. This is a great opportunity for someone with customer ... Communicate with agents via chat, phone, and video (Microsoft Teams) * Address performance concerns ...

Customer Experience Specialist - Entry Level

Austin, TX · On-site

$16.75 - $22.25/hr

Austin, TX * Experience: Entry level * Commitment: Full-time Welcome to ROKA - an independent ... support via phone, email, and live chat throughout the entire customer journey * Assist ROKA ...

Customer Experience Specialist - Entry Level

Austin, TX · On-site

$16.75 - $22.25/hr

Austin, TX * Experience: Entry level * Commitment: Full-time Welcome to ROKA - an independent ... support via phone, email, and live chat throughout the entire customer journey * Assist ROKA ...

Platform Support Associate

Omaha, NE · On-site

$20.67 - $29.57/hr

Troubleshoot entry-level workflows, platform navigation issues, feature questions, and data-related ... professional support across chat, phone, and case channels * Expect to build foundational ...

Platform Support Associate

Omaha, NE · On-site

$20.67 - $29.57/hr

Troubleshoot entry-level workflows, platform navigation issues, feature questions, and data-related ... professional support across chat, phone, and case channels * Expect to build foundational ...

Platform Support Associate

Omaha, NE · Hybrid

$20.67 - $29.57/hr

Troubleshoot entry-level workflows, platform navigation issues, feature questions, and data-related ... professional support across chat, phone, and case channels * Expect to build foundational ...

Platform Support Associate

Lehi, UT · Hybrid

$20.67 - $29.57/hr

Troubleshoot entry-level workflows, platform navigation issues, feature questions, and data-related ... professional support across chat, phone, and case channels * Expect to build foundational ...

... support throughout the planning process. Assist clients in researching and booking hotel and resort ... chat in a timely, professional manner Review client preferences to recommend suitable lodging ...

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Entry Level Uber Chat Support information

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Entry Level Support Engineer

Entry Level Support Engineer

New Era Technology

Henderson, NV

Other

Posted 4 days ago


New Era Technology rating

5.9

Company rating: 5.9 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

178th of 206 rated it services


Job description

Kickstart your IT career with us and gain hands-on experience, work alongside experienced professionals, and build a solid foundation in tech support while making a real impact from day one!

What is the role? 

38 hour working week (Mon - Thu 8hrs & Fri 6 hours) 

Based on-site in West Auckland and working within the education sector, you will be the first point of contact for any IT-related issues. Through face-to-face interactions and managing the ticket board, you'll deliver excellent customer service, effectively communicate with non-technical users, and prioritize and troubleshoot technical problems. You'll also collaborate with cross-functional teams to resolve complex issues. As part of your responsibilities, you'll complete daily timesheets, which require strong attention to detail. This role involves local travel across Auckland, so flexibility is important. No company vehicle provided.

  • Must be a NZ Citizen or hold permanent residency
  • Must have a NZ Driver's License (Full or Restricted)

Responsibilities:

  • Respond to client inquiries and provide technical support via various channels (phone, email, chat, etc.)
  • Diagnose and troubleshoot technical issues reported by clients.
  • Document and track client issues using a ticketing system. 
  • Escalate unresolved issues to appropriate teams and follow up until resolution.
  • Stay up to date with product knowledge and industry trends to provide accurate and timely support.

Please note that this is a general description. 

Desirable: 

  • Practical technical knowledge in supporting and implementing: 
    - Windows 11
    - Windows Server 2022
    - Azure Active Directory  
    - Firewalls (FortiGate)
    - Switching (Ruckus, HP, Allied Telesis)
    - Wireless (Ruckus, Aruba/HP, Aerohive)
    - Printers/Copiers

 

What we offer

  • A friendly team environment with a strong technical support network. 
  • Opportunity to work with the IT industry's latest technologies.
  • Internal career growth for high performers and IT super-stars.

An opportunity to earn while you learn.