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Entry Level Technical Support Jobs in Texas (NOW HIRING)

IBM

As an Entry-Level Technical Sales Engineer, you will work with clients and IBM technical experts to ... Support customer adoption, expansion, and success by helping clients define use cases, remove ...

Collabera LLC

Entry Level Support

Addison, TX · On-site

$23 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Title: Entry Level IT Support Location: Addison, TX 75001 Work Arrangement: Hybrid (4 day ... Provide first-line technical support to internal users through phone and live chat. * Troubleshoot ...

Travis County, TX

Elections Field Support Technician

Austin, TX · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

This is an entry level technical support position with no prior experience required, but elections and/or technical support experience is desirable. These workers also assist the Training Department ...

AAON, Inc.

Engineering Technician I

Longview, TX

The Engineering Technician I is responsible for providing entry-level technical support for engineering, testing, manufacturing, and product development activities. This role contributes to ...

AAON, Inc.

Engineering Technician I

Longview, TX · On-site

The Engineering Technician I is responsible for providing entry-level technical support for engineering, testing, manufacturing, and product development activities. This role contributes to ...

The Texas A&M University System

Network Technician II

Bryan, TX · On-site

$15.36 - $22/hr

  • Medical

  • Retirement

  • PTO

Provides entry-level technical support for the installation, maintenance, monitoring, and troubleshooting of enterprise network infrastructure serving the RELLIS Campus. Assists with the operation of ...

Tamus

Network Technician II

Bryan, TX

$15.36 - $22/hr

  • Medical

  • Retirement

  • PTO

Provides entry-level technical support for the installation, maintenance, monitoring, and troubleshooting of enterprise network infrastructure serving the RELLIS Campus. Assists with the operation of ...

BHC

IT Systems Support Technician I

Cooper, TX · On-site

This is an entry-level IT position suited to someone who is service-oriented, detail-driven, and building hands-on technical experience in a multi-site environment. End User Support and ...

City of Bryan, TX

IT Technician (Systems)

Bryan, TX · On-site

$15/hr

... Provides entry level technical support to the Information Technology Department, with a primary focus on IT asset management, equipment deployment, documentation, inventory, and project support.

LEGEND BANK

IT Support Specialist

Decatur, TX · On-site

PRIMARY FUNCTION The IT Support Specialist provides first-level technical support for Legend Bank employees. This entry-level role responds to help desk requires, troubleshoots common hardware ...

New

Legend Bank

IT Support Specialist

Decatur, TX · On-site

PRIMARY FUNCTION The IT Support Specialist provides first-level technical support for Legend Bank employees. This entry-level role responds to help desk requires, troubleshoots common hardware ...

New

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Entry Level Technical Support information

See Texas salary details

$14

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How much do entry level technical support jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for entry level technical support in Texas is $22.74, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $25.53 per hour, depending on experience, location, and employer.

What is an entry level technical support?

An Entry Level Technical Support job involves assisting customers or end-users with troubleshooting and resolving technical issues related to products, software, or hardware. Individuals in this role typically respond to support tickets, phone calls, or emails to help users solve basic technical problems. They may also document issues, escalate complex problems to higher-level support, and provide guidance on using technology effectively. This position is ideal for those starting their careers in IT or customer service and often serves as a stepping stone to more advanced technical roles.

What are the key skills and qualifications needed to thrive as an entry level technical support professional, and why are they important?

To thrive as an Entry Level Technical Support professional, you need a basic understanding of computer systems, troubleshooting techniques, and a relevant associate’s degree or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and common operating systems (like Windows and macOS) is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve issues. These skills and qualities are crucial for providing timely, accurate support and ensuring user satisfaction in a technical environment.

What are some common challenges faced by entry level technical support professionals, and how can they be overcome?

Entry Level Technical Support professionals often encounter challenges such as handling a high volume of support tickets, dealing with frustrated customers, and troubleshooting unfamiliar technical issues. To overcome these challenges, it's important to develop strong communication skills, remain patient and empathetic, and seek guidance from team members or knowledge bases when encountering new problems. Many organizations also provide training and mentorship to help new hires build confidence and technical expertise, making it easier to handle complex or high-pressure situations over time.

How to get into entry level technical support with no experience?

Entry level technical support roles often require basic computer skills, problem-solving ability, and customer service experience. Candidates can improve their chances by gaining relevant certifications like CompTIA A+, building familiarity with common operating systems and troubleshooting tools, and demonstrating a willingness to learn through internships or volunteer work.

What are the most commonly searched types of Technical Support jobs in Texas?

The most popular types of Technical Support jobs in Texas are:

What are popular job titles related to Entry Level Technical Support jobs in Texas?

For Entry Level Technical Support jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Entry Level Technical Support jobs in Texas look for?

The top searched job categories for Entry Level Technical Support jobs in Texas are:

What cities in Texas are hiring for Entry Level Technical Support jobs?

Cities in Texas with the most Entry Level Technical Support job openings:

Entry Level Technical Support jobs near you
Infographic showing various Entry Level Technical Support job openings in Texas as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $47,305 per year, or $22.7 per hour.

User Support Specialist - Junior

ASM Research

San Antonio, TX • On-site

Full-time

Re-posted 17 days ago

ASM Research rating

8.6

Company rating: 8.6 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

32nd of 224 rated it services

Job description

The User Support Specialist - Junior delivers entry-level technical support to end users in an enterprise environment, resolving routine hardware, software, and account-related issues while maintaining accurate ticket documentation and strong customer service. The role focuses on first-line "Basic Support" tier services, using standard procedures and knowledge articles to troubleshoot common problems and escalating complex issues to higher-tier teams as needed. The specialist also assists with user onboarding, basic training, and knowledge base contributions to enhance system usability and self-service adoption.
Key Responsibilities
  • Provide first-line support for common technical issues including login, software, and basic connectivity problems using established troubleshooting steps and knowledge articles.
  • Log, track, and update incidents and service requests in ticketing systems such as ServiceNow or Jira, ensuring clear documentation of user issues and resolutions.
  • Perform basic troubleshooting of hardware, software, and network issues within defined scope, escalating unresolved or complex cases to higher-tier support teams.
  • Assist with account setup, password resets, and routine access requests in accordance with security and access management procedures.
  • Communicate clearly and professionally with users across phone, email, chat, and in-person channels to guide issue resolution and set expectations.
  • Document resolutions and contribute to the improvement of knowledge base content, support articles, and FAQs based on recurring issues.
  • Support user onboarding and basic training activities on enterprise systems and tools, reinforcing common procedures and best practices.
  • Maintain awareness of supported systems and applications, learning enterprise support processes to improve service delivery over time.

Required Qualifications
  • Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent relevant experience.
  • 0-3 years of experience in IT support or help desk roles providing end-user support in technical environments.
  • Demonstrated ability to resolve routine user requests and perform basic troubleshooting of hardware, software, and network connectivity issues.
  • Experience using ticketing systems such as ServiceNow or Jira to document and track incidents and service requests.
  • Strong multi-channel communication skills (phone, email, chat, and in-person) with a customer-oriented approach and attention to documentation quality.
  • Experience with basic user account management activities including account setup, password resets, and standard access requests.
  • Must meet DoD 8140 requirements, hold an active Secret clearance, and be a U.S. citizen eligible to work in a federal IT environment.

Preferred Qualifications
  • Familiarity with basic networking and operating system concepts (e.g., Windows client environments, basic TCP/IP, and common productivity tools).
  • Exposure to IT service management tools or environments and an understanding of structured support processes.
  • Entry-level certification such as CompTIA A+ or equivalent; CompTIA Network+ or Security+ is a plus.
  • Experience contributing to knowledge base content or user-facing documentation in an IT support context.

Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

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