ZipRecruiter

Log In

2

Entry Level Technical Support Jobs in Texas (NOW HIRING)

Orion Talent

Technical Sales Representative

Dallas, TX · On-site

$40K/yr

... trainable Entry-Level Technical Sales Representative to join our growing team. This role is ... Support senior sales representatives with requests for quotes (RFQs), proposals, and customer ...

next page

Showing results 1-20

All JobsTechnical Support JobsEntry Level Technical Support JobsEntry Level Technical Support Jobs in Texas

Entry Level Technical Support information

See Texas salary details

$14

$22

$45

How much do entry level technical support jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for entry level technical support in Texas is $22.74, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $25.53 per hour, depending on experience, location, and employer.

What are some common challenges faced by Entry Level Technical Support professionals, and how can they be overcome?

Entry Level Technical Support professionals often encounter challenges such as handling a high volume of support tickets, dealing with frustrated customers, and troubleshooting unfamiliar technical issues. To overcome these challenges, it's important to develop strong communication skills, remain patient and empathetic, and seek guidance from team members or knowledge bases when encountering new problems. Many organizations also provide training and mentorship to help new hires build confidence and technical expertise, making it easier to handle complex or high-pressure situations over time.

What are the key skills and qualifications needed to thrive as an Entry Level Technical Support professional, and why are they important?

To thrive as an Entry Level Technical Support professional, you need a basic understanding of computer systems, troubleshooting techniques, and a relevant associate’s degree or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and common operating systems (like Windows and macOS) is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve issues. These skills and qualities are crucial for providing timely, accurate support and ensuring user satisfaction in a technical environment.

What is an Entry Level Technical Support job?

An Entry Level Technical Support job involves assisting customers or end-users with troubleshooting and resolving technical issues related to products, software, or hardware. Individuals in this role typically respond to support tickets, phone calls, or emails to help users solve basic technical problems. They may also document issues, escalate complex problems to higher-level support, and provide guidance on using technology effectively. This position is ideal for those starting their careers in IT or customer service and often serves as a stepping stone to more advanced technical roles.
What are the most commonly searched types of Technical Support jobs in Texas? The most popular types of Technical Support jobs in Texas are:
What are popular job titles related to Entry Level Technical Support jobs in Texas? For Entry Level Technical Support jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Entry Level Technical Support jobs in Texas look for? The top searched job categories for Entry Level Technical Support jobs in Texas are:
What cities in Texas are hiring for Entry Level Technical Support jobs? Cities in Texas with the most Entry Level Technical Support job openings:
Entry Level Technical Support jobs near you
Administrative Services Technical Support Specialist

Administrative Services Technical Support Specialist

OpenGov Inc.

Dallas, TX • On-site

$52K - $60K/yr

Full-time

Medical, Retirement, PTO

Re-posted 3 days ago

Job description

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov's mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com.
Job Summary:
The Technical Support Specialist plays a pivotal role in fostering OpenGov's business growth. You'll connect with government leaders across the country, training and supporting them in OpenGov products to transform how they serve their communities. The ideal candidate should possess a technical degree (Computer Science degree preferred), be energized by analytical problem solving, and be interested in learning about and using AI to solve complex problems.
This entry-level position is designed for individuals eager to learn and grow within a fast-paced environment. You'll receive hands-on training, mentorship, and clear pathways for advancement.
The Technical Support Specialist provides our customers omni-channel support via Phone, Chat, Web, and Email. The Technical Support Specialist independently manages their case backlog by assessing, analyzing, and providing technical expertise towards resolution while delivering high customer satisfaction. This position also requires providing technical guidance up to including impromptu software training.
Responsibilities:
  • Provide customer technical support via omnichannel interactions in order to achieve key performance goals, ensuring customer interactions are addressed in a timely and accurate manner and meeting or exceeding service levels.
  • Utilize service management system (Salesforce Service Cloud) for case management by providing adequate log notes, timely case updates, and work towards First Contact Resolution (FCR) for incoming inquiries to Support.
  • Independently assess and prioritize incoming cases, applying technical judgment to determine appropriate resolutions or escalations.
  • Triage customer reported incidents for severity, urgency and content to ensure consistency and quality.
  • Perform research across various tools to determine if the incident is a known issue or defect.
  • Troubleshoot a wide range of technologies and replicate incidents versus the expected results and document steps to reproduce.
  • Provide technical guidance and software training to customers and internal teams, influencing best practices and support strategies.
  • Contribute to the existing knowledge base to support customer self-service and training.
  • Participate in scheduled training sessions to learn internal and proprietary technologies.
  • Utilizing AI tools to service more customers faster with higher quality.

Requirements and Preferred Experience:
  • Experience in working with/troubleshooting: Data Management, ETLWorks pipeline, API data failures, CSS Coding, and/or AP Invoicing, Utility Billing, Budgeting or Procurement Products/Software
  • Interest in building strong interpersonal, written and verbal communication skills required.
  • Strong technical aptitude to problem solve and understand complicated problem statements required.
  • Ability to develop and maintain clear documentation for triaging, responding to, troubleshooting, and resolving issues.
  • Excellent organizational, time-management, and prioritization skills required.
  • Ability to collaborate and thrive within a team environment required.
  • Ability to learn new technologies and concepts quickly required.
  • Ability to handle multiple competing priorities required.
  • Must be able to work specific shifts to provide support during business hours required.
  • Participate in rotating on-call after business hours support required.
  • Experience or interest in using AI

Compensation:
$52,000 - $60,000
On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance.
The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate's geographical location.
Why OpenGov?
A Mission That Matters.
At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it's the core of our democracy.
Opportunity to Innovate
The next great wave of innovation is unfolding with AI, and it will impact everything-from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We've touched 2,000 communities so far, and we're just getting started.
A Team of Passionate, Driven People
This isn't your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Chicago, Dubuque, Dallas, and Pune.
A Place to Make Your Mark
We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.
Benefits That Work for You
Enjoy an award-winning workplace with the benefits to match, including:
  • Comprehensive healthcare options for individuals and families
  • Flexible vacation policy and paid company holidays
  • 401(k) with company match
  • Paid parental leave, wellness stipends, and HSA contributions
  • Professional development and growth opportunities
  • A collaborative office environment with weekly catered lunches.

Apply