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Entry Level Technical Support Analyst Jobs in Florida

Apex Informatics

Customer Support Analyst,

Bartow, FL · On-site

Provide on-site support for remote troubleshooting by other OIT technical staff. Travel between FDOT locations required 25% - 40%. Education: High School diploma or equivalent and 1 year of work ...

SCCU

App Support Analyst I

Miramar, FL · On-site

$58K - $61K/yr

App Support Analyst I Key Responsibilities * Provides an escalation point of contact for ... Serves as a technical liaison between the Information Technology and other departments, vendors or ...

SCCU

App Support Analyst I

Miramar, FL · On-site

$58K - $61K/yr

App Support Analyst I Key Responsibilities * Provides an escalation point of contact for ... Serves as a technical liaison between the Information Technology and other departments, vendors or ...

SCCU

App Support Analyst I

Melbourne, FL · On-site

$58K - $61K/yr

App Support Analyst I Key Responsibilities * Provides an escalation point of contact for ... Serves as a technical liaison between the Information Technology and other departments, vendors or ...

SCCU

App Support Analyst I

Melbourne, FL · On-site

$58K - $61K/yr

App Support Analyst I Key Responsibilities * Provides an escalation point of contact for ... Serves as a technical liaison between the Information Technology and other departments, vendors or ...

MDVIP LLC

Analyst, EHR Support

Boca Raton, FL · On-site

Position Summary The Support Analyst provides tier-one and tier-two support to MDVIP-affiliated ... Technical Proficiency - Demonstrates strong understanding of athenaOne workflows and system ...

MDVIP

Analyst, EHR Support

Boca Raton, FL · On-site

Position Summary The Support Analyst provides tier-one and tier-two support to MDVIP-affiliated ... Technical Proficiency - Demonstrates strong understanding of athenaOne workflows and system ...

MDVIP LLC

Analyst, EHR Support

Boca Raton, FL · On-site

Position Summary The Support Analyst provides tier-one and tier-two support to MDVIP-affiliated ... Technical Proficiency - Demonstrates strong understanding of athenaOne workflows and system ...

Atria Group LLC

Business Technical Analyst

Tampa, FL · On-site

Provides functional business knowledge and technical support to the business unit through developed and ad hoc analysis/reporting as well as designing and programming new processes/reports * Develops ...

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Entry Level Technical Support Analyst information

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How much do entry level technical support analyst jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for entry level technical support analyst in Florida is $20.58, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $23.37 per hour, depending on experience, location, and employer.

What does an entry level technical support analyst do?

An Entry Level Technical Support Analyst assists users by troubleshooting and resolving computer hardware, software, and network issues. They typically respond to help desk tickets, guide users through solutions, and escalate complex problems to more experienced IT staff. This role may also involve installing software, maintaining system documentation, and providing basic technical training to users. It's a great starting point for a career in IT, as it provides hands-on experience with a variety of technologies.

What are some common challenges an entry level technical support analyst might face during their first few months on the job?

Entry Level Technical Support Analysts often encounter challenges such as quickly learning new software systems, managing a high volume of support tickets, and handling a variety of technical issues with limited prior experience. Adapting to the company's ticketing processes and effectively communicating solutions to users of varying technical backgrounds can also take time. However, most organizations provide thorough onboarding, mentorship, and ongoing training to help analysts build confidence and technical proficiency.

What are the key skills and qualifications needed to thrive as an entry level technical support analyst?

To thrive as an Entry Level Technical Support Analyst, you need a solid understanding of basic IT concepts, troubleshooting techniques, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems is usually required. Strong communication, patience, and problem-solving skills help analysts effectively assist users and manage stressful situations. These competencies ensure prompt resolution of technical issues and high levels of customer satisfaction in support environments.

What is the difference between Entry Level Technical Support Analyst vs Help Desk Technician?

AspectEntry Level Technical Support AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ often preferred
Work EnvironmentCorporate IT departments, tech support centers, remote supportHelp desks, call centers, on-site support roles
Employer & Industry UsageUsed across various industries including tech, finance, healthcareCommon in IT service providers, large organizations, retail

Both roles involve troubleshooting technical issues and providing user support, often requiring similar certifications. The main difference lies in the scope: Entry Level Technical Support Analysts typically handle more complex technical problems and may be involved in diagnosing network or software issues, while Help Desk Technicians focus on basic user support and issue resolution. Both roles serve as entry points into IT support careers, with overlapping skills and environments.

What are the most commonly searched types of Technical Support Analyst jobs in Florida? The most popular types of Technical Support Analyst jobs in Florida are:
What cities in Florida are hiring for Entry Level Technical Support Analyst jobs? Cities in Florida with the most Entry Level Technical Support Analyst job openings:
Entry Level Technical Support Analyst jobs near you

Customer Support Analyst

Apex Informatics

Tallahassee, FL • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Experience Requirements
One of the following:
  • 1 year experience in installation, maintenance, and technical support of workstation hardware,

OR
  • 1 year experience supporting Microsoft Office 365 and Windows 10 or above,

OR
  • CompTIA A+, CompTIA Net+, or MCDST certification (substitutes for 1 year experience),

OR
  • Associate or Bachelor's degree in Computer Science, Information Technology, or related field

Scope of Services
  • Provide software and hardware support to end users
  • Offer technical advice, guidance, and informal training on hardware and software use
  • Troubleshoot and resolve routine technical issues using established processes and procedures
  • Perform root cause analysis and develop problem checklists
  • Recommend preventive procedures and controls
  • Maintain knowledge base and call tracking systems
  • Work collaboratively in a team environment and assist with support calls

Education Requirements
  • High School diploma or equivalent

Primary Job Duties and Tasks
  • Assist workstation support supervisor with troubleshooting systems and software
  • Provide technical assistance and routine maintenance for specialized applications
  • Support IT hardware including network printers, smartphones, and similar devices
  • Deliver Tier 2 support for medium to high complexity issues
  • Perform advanced troubleshooting to identify root causes
  • Install, configure, and support systems; monitor service desk queue and resolve tickets
  • Participate in IT projects and collaborate with team members
  • Maintain technical documentation and coordinate repair/service activities
  • Provide Audio Visual (AV) and Video Conferencing (VC) support including setup and troubleshooting

Job-Specific Knowledge, Skills, and Abilities (KSAs)
  • Advanced knowledge of Microsoft operating systems, Office suite, and Outlook in a networked environment
  • Advanced understanding of PC hardware, software, firmware, LAN/WAN environments
  • Skilled in installation and support of software, OS, and hardware systems
  • Ability to perform advanced troubleshooting across multiple hardware platforms
  • Ability to plan, organize, manage, and track projects
  • Strong verbal and written communication skills
  • Ability to understand and comply with departmental policies

General Knowledge, Skills, and Abilities (KSAs)
  • Initiative: Works independently, manages workload, and meets deadlines
  • Communication: Effectively communicates verbally and in writing
  • Customer Service: Assesses and resolves customer needs effectively
  • Decision Making: Applies critical thinking to make sound decisions
  • Flexibility: Adapts to changing priorities and processes
  • Interpersonal Skills: Demonstrates professionalism and courtesy
  • Leadership: Motivates and supports team objectives when required
  • Problem Solving: Identifies issues and recommends solutions
  • Team Building: Collaborates effectively toward shared goals
  • Quality Assurance: Applies quality control principles and practices

Additional Requirements
  • Ability to work in an in-office environment
  • Ability to handle on-call or rotational work schedule
  • Ability to maintain technical documentation and support knowledge systems

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