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Entry Level Technical Support Analyst Jobs in Florida

STARLIMS

Technical Support Engineer

Hollywood, FL · On-site

With multiple support centers across the globe, STARLIMS solutions are used in labs across multiple ... Perform remote analysis, troubleshooting, and resolution of technical issues * Monitor the number ...

1872 Consulting

Technical Support Supervisor

Miami, FL · On-site

Job Summary : 1872 Consulting is a firm specializing in technical support services, and they are seeking a Technical Support Supervisor to lead a team of analysts. The role involves supervising the ...

Pavion

MSP Technical Support

Altamonte Springs, FL

$45K - $55K/yr

The analyst supports user account administration, Office 365 and phone systems, and various Microsoft-based business applications. Using remote tools--and occasional on-site visits. The MSP Technical ...

Pavion

MSP Technical Support

Altamonte Springs, FL · On-site

$45K - $55K/yr

The analyst supports user account administration, Office 365 and phone systems, and various Microsoft-based business applications. Using remote tools-and occasional on-site visits. The MSP Technical ...

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How much do entry level technical support analyst jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for entry level technical support analyst in Florida is $20.58, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $23.37 per hour, depending on experience, location, and employer.

What does an entry level technical support analyst do?

An Entry Level Technical Support Analyst assists users by troubleshooting and resolving computer hardware, software, and network issues. They typically respond to help desk tickets, guide users through solutions, and escalate complex problems to more experienced IT staff. This role may also involve installing software, maintaining system documentation, and providing basic technical training to users. It's a great starting point for a career in IT, as it provides hands-on experience with a variety of technologies.

What are the key skills and qualifications needed to thrive as an entry level technical support analyst?

To thrive as an Entry Level Technical Support Analyst, you need a solid understanding of basic IT concepts, troubleshooting techniques, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems is usually required. Strong communication, patience, and problem-solving skills help analysts effectively assist users and manage stressful situations. These competencies ensure prompt resolution of technical issues and high levels of customer satisfaction in support environments.

What are some common challenges an entry level technical support analyst might face during their first few months on the job?

Entry Level Technical Support Analysts often encounter challenges such as quickly learning new software systems, managing a high volume of support tickets, and handling a variety of technical issues with limited prior experience. Adapting to the company's ticketing processes and effectively communicating solutions to users of varying technical backgrounds can also take time. However, most organizations provide thorough onboarding, mentorship, and ongoing training to help analysts build confidence and technical proficiency.

What is the difference between Entry Level Technical Support Analyst vs Help Desk Technician?

AspectEntry Level Technical Support AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ often preferred
Work EnvironmentCorporate IT departments, tech support centers, remote supportHelp desks, call centers, on-site support roles
Employer & Industry UsageUsed across various industries including tech, finance, healthcareCommon in IT service providers, large organizations, retail

Both roles involve troubleshooting technical issues and providing user support, often requiring similar certifications. The main difference lies in the scope: Entry Level Technical Support Analysts typically handle more complex technical problems and may be involved in diagnosing network or software issues, while Help Desk Technicians focus on basic user support and issue resolution. Both roles serve as entry points into IT support careers, with overlapping skills and environments.

How do you become an entry level technical support analyst?

To become an entry level technical support analyst, candidates typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and networking. Relevant skills include troubleshooting, customer service, and familiarity with operating systems like Windows or macOS; certifications such as CompTIA A+ can enhance prospects. On-the-job training is common, and strong communication skills are essential for assisting users effectively.

How to get into entry level technical support analyst with no experience?

To start as an entry-level technical support analyst with no experience, focus on developing basic IT skills, such as troubleshooting hardware and software issues, and gaining familiarity with common tools like ticketing systems. Earning certifications like CompTIA A+ can improve your chances, and gaining hands-on experience through internships or volunteering can also be beneficial.

What are the most commonly searched types of Technical Support Analyst jobs in Florida?

The most popular types of Technical Support Analyst jobs in Florida are:

What cities in Florida are hiring for Entry Level Technical Support Analyst jobs?

Cities in Florida with the most Entry Level Technical Support Analyst job openings:

Entry Level Technical Support Analyst jobs near you

Technical Support Engineer

STARLIMS

Hollywood, FL • On-site

Full-time

Posted 26 days ago

Job description

STARLIMS provides leading Laboratory Information Management Systems (LIMS) solutions that have served customers around the world for over 30 years. STARLIMS solution suite helps to improve the reliability of laboratory sampling processes, manage complex testing workflows and analytical methods, support compliance with global regulatory requirements and industry standards, and provide comprehensive reporting, monitoring, and analysis capabilities. With multiple support centers across the globe, STARLIMS solutions are used in labs across multiple industries and disciplines including pharma & biotech, life sciences, food & beverage, manufacturing, petrochemical refineries and oil & gas, chemical, public health, forensics and environmental offering an influx of global career opportunities.
Purpose:
The Technical Support Engineer delivers accurate and timely technical support, guidance, and solutions related to the organization's products and services throughout the customer lifecycle. This role involves communicating with customers via email, phone, or support systems to address inquiries, understand technical challenges, assess needs, and recommend appropriate solutions or alternatives. The Support Engineer applies established procedures and, when necessary, develops new approaches to resolve technical issues. Responsibilities include managing support cases, ensuring effective follow-up, and maintaining clear communication to drive resolution and enhance customer satisfaction.
Summary:
  • Take full ownership of assigned support tickets, ensuring timely investigation, resolution, and communication throughout the lifecycle.
  • Develop deep expertise in STARLIMS application configuration and functionality.
  • Perform remote analysis, troubleshooting, and resolution of technical issues
  • Monitor the number of incident tickets and manage the incidents: Investigation, additional tests, resolution and closure or escalation to Engineering after relevant qualification and follow-up.
  • Collaborate with cross-functional teams to resolve complex issues and improve support processes.
  • Contribute to global support improvement initiatives and knowledge sharing.
  • Recommend systems enhancements to reduce recurring user issues.
  • Adhere to established procedures while proactively identifying opportunities for optimization.
  • Maintain clear, professional communication with customers to ensure high levels of satisfaction.
  • Show a global support mindset.

Who You Are:
  • Demonstrated written and verbal communication, interpersonal, facilitation, presentation, quantitative, analytical, organizational, and follow-up skills.
  • Ability to establish/maintain good working relationships and be able to work cooperatively/productively with engineers, vendors, and customers is required.
  • Strong ability to troubleshoot software problems - identify and solve problems creatively and effectively.
  • Ability to learn and understand new processes, as well as recommend ways to continuously improve.
  • Experience working in a broader enterprise/cross-division business unit model preferred
  • Ability to work in a highly matrixed and geographically diverse business environment.
  • Ability to work within a team and as an individual contributor in a fast paced, changing environment.
  • Ability to leverage and/or engage others to accomplish projects.
  • Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization.
  • Multitasks, prioritizes, and meets deadlines in a timely manner.
  • Strong organizational and follow-up skills, as well as attention to detail.
  • Experience as a Programmer with SQL language as well as an object-oriented language (C# or equivalent).
  • Experience with RDMS such as Oracle, SQL Server, MS-SQL, etc.
  • Experience with reporting tools (Crystal Reports, Tableau) and with web technologies such as Web Services, API, HTML, CSS and JavaScript is desired.
  • Based in Singapore, with a valid driving licence or ability to travel independently; willing and able to attend customer sites within Singapore and be onsite within the contractual SLA during business hours.
  • Fluency in oral and written English.

Nice to have:
  • Prior LIMS, ELN, SDMS or LES experience

STARLIMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.

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