Entry Level Technical Support Analyst Remote Jobs in Durham, NC

Ecolab is the global leader in water, hygiene and energy technologies and services that provide clean water, safe food, abundant energy and healthy environments. We deliver comprehensive programs and services to the food, energy, healthcare, industrial and hospitality markets in more than 160 countries.

Ecolab is a company committed to growth and we believe that the role of Global Technical Consultant Corporate Accounts is one of the keys to our success in the Life Sciences division. As leaders in cleaning and disinfection, we are committed to driving business growth while providing individuals with a range of developmental career opportunities. The members of our team have an opportunity to help customers meet their goals, differentiate Ecolab from competition and impact achievement of growth targets.

The Global Technical Consultant Corporate Accounts serves as a strategic technical partner for corporate clients, delivering expert guidance and project management to ensure compliance, efficiency, and harmonization across global operations. This service is a key differentiator for Ecolab's existing and potential customers.

Position Purpose:

The Global Technical Consultant Corporate Accounts is responsible for partnering with Corporate Customers bridging technical expertise with client needs, driving innovation and regulatory alignment in cleaning, disinfection and automated bio-decontamination processes. The role is responsible for liaising and partnering with technical corporate pharmaceutical leaders to share industry insights, identifying and communicating market trends and change drivers, and supporting with the creation of technical materials when required. The Global Technical Consultant Corporate Accounts closely collaborates with Corporate Account Managers to support strategic growth plans within accounts and have a strong understanding of the Ecolab Life Sciences business (financials, growth drivers, customer segmentation) and the markets it serves.

Main Responsibilities:

• Provide technical consulting services that leverage the company's intellectual property and areas of expertise to assist the sales force to understand and meet customers' needs and increase account revenue
• Support and manage projects encompassing all aspects of technical support, ensuring alignment with the latest regulatory requirements. Collaborate with internal technical teams to deliver tailored solutions that meet client objectives.
• Build strong technical relationships with corporate clients, supporting their internal projects related to cleaning and disinfection. Identify opportunities for Ecolab to enhance efficiency, compliance, and harmonization, reducing site-level workload. Act as a technical ambassador for Ecolab, representing the company's value proposition in direct client interactions.
• Support multi-site validation projects, advising on methodology, organism/surface selection, and experimental design. Maintain professional relationships with contract testing laboratories, manage customer test projects, and provide rationales for results to support site-level implementation.
• Work closely with the Corporate Account Management team to ensure alignment on objectives and provide comprehensive visibility into client needs.
• Work closely with Global Technical Consultants providing regional technical services to Corporate Account sites to ensure consistency to global account technical strategy.
• Be a well-regarded industry expert or SME called upon to present and/or teach at industry conferences, groups or forums. Provide industry thought leadership; present at seminars globally, industry-specific events, present specialist topics; help shape the industry through publications, articles, presentations, etc. to position Ecolab as industry experts leading the field.
• Support product and service innovation; leveraging industry experience and technical knowledge to create new and scalable offerings (e.g., know the challenges customers face using Ecolab services and products; keep up to date with changes in the industry (e.g., regulations); work with marketing to develop strategies for segments; working on campaigns, identifying "compelling events" that the sales team can utilize to drive outcomes that create customer value).

Position Details:

This is a remote position. While the ideal candidate would be based in Maryland, Massachusetts, New Jersey, Texas, or North Carolina, we are open to candidates located anywhere in the U.S., provided they reside near a major airport to accommodate travel requirements.

Basic Qualifications:

• Bachelor of Science (BSc or equivalent) degree in Life Sciences
• Experience in senior Microbiology or Quality Assurance roles within the Pharmaceutical industry
• Extensive experience in GMP production sites
• Experience in understanding/troubleshooting including investigation and CAPAs
• Experience designing and delivering technical training.
• Strong understanding of regulatory compliance frameworks for the Pharmaceutical Industry
• Excellent oral and written communication skills, analytical and problem-solving skills
• Ability to travel 50%+ of time globally
• Clean drivers license and ability to apply for travel visas
• Fluent in English

Preferred Qualifications:

• Master's degree (MSc or equivalent) in Life Sciences, preferably in Microbiology/Chemistry/Biotechnology
• Demonstrated proficiency with internal or external auditing
• Knowledge/experience of change control processes
• Strong knowledge of CIP/COP and Cleaning Validation best practices
• Strong knowledge of EN/AOAC disinfectant efficacy standard test methods and mode of action of disinfectants
• Experience with automated bio-decontamination and validation
• Experience with Isolator Technology and Qualification
• Ability to take initiative, work independently and prioritize multiple projects with strong follow-through
• Flexibility to work on and control different projects at the same time while still meeting set deadlines

• Knowledge of regional regulatory frameworks [INSERT e.g. EMA, MHRA, FDA, HPRA, TGA].
• Fluent in additional language - [INSERT REGIONAL LANGAUGE AS REQUIRED]

No immigration or relocation sponsorship available for this opportunity

About Ecolab Life Sciences:

Partner with our customers to deliver comprehensive solutions and technical expertise to ensure product quality and safety in the pharmaceutical and cosmetic industries. Ecolab Life Sciences serves pharmaceutical manufacturers, cosmetics products manufacturers, pharmacies, and analytical laboratories with cleaning, sanitizing, and disinfection programs and validation support. Work with us to improve operational efficiencies in ever-changing and growing markets.

Annual or Hourly Compensation Range

The total Compensation range for this position is $128,600-$193,000 which includes base pay and target incentive based on performance, per plan terms. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws.

Benefits

Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families.Click here to see our benefits.

If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.

Potential Customer Requirements Notice

To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to:

- Undergo additional background screens and/or drug/alcohol testing for customer credentialing.

Americans with Disabilities Act (ADA)

Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.