Entry Level Tech Support Jobs in Toronto, ON (NOW HIRING)

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The Cloud Centre of Excellence (CCoE) team enables Sun Life's pivot toward cloud computing by building cloud capabilities, enablement functions, and partnerships across Enterprise Services. As part of the CCoE, the team is seeking a Cloud Analyst to join a skilled team of engineers and contribute to the delivery of secure, scalable, and efficient cloud and container platform solutions for our consumers.

What you will do

• Be part of a global Cloud Center of Excellence focused on delivering cloud solutions.
• Support the design, implementation, and ongoing operation of Sun Life cloud infrastructure and platform services.
• Work with different CCoE squads and stakeholders' team to ensure proper execution, business, and strategic alignment is delivered for projects.
• Collaborate with internal consumers to support adoption of cloud services and self-service platform capabilities using established standards and best practices.
• Develop automation scripts and tools to streamline deployment, monitoring, and maintenance processes for the services owned by the team.
• Work within an Agile team to support delivery of platform enhancements and strategic business initiatives.
• Assist with modernizing legacy workloads and operational processes to better leverage cloud platforms and container-based services.
• Support proof-of-concept initiatives, technical evaluations, and implementation activities for cloud and container platform capabilities.
• Partner with support and engineering teams to troubleshoot issues, resolve incidents, and contribute to operational stability.
• Required to move quickly but never compromise the security of our systems or the privacy of our clients.
• Apply best practices, standards, and ensure compliance to all company security directives.
• Participate in security engineering to ensure compliance by design.
• Support Cloud Audit and Risk and compliance requirements from partnering with Security and governance teams.
• Create and maintain comprehensive documentation related to cloud and it's services, procedures and troubleshooting guides.
• As with many IT services, there is an expectation of on-call availability off hours for client impacting changes or troubleshooting activities; Sun Life is a global operation and therefore requires 24x7 support.

What you need to succeed:

• University level degree in Computer Science, Mathematics, Science or a related technology field.
• Relevant work experience in server administration and/or cloud solution administration in an enterprise environment.
• Knowledge in DevOps environments and the use of automation to deliver business value.
• Foundational technical and business understanding of at least one major public cloud platform (AWS or Azure or GCP).
• Experience or academic exposure to software engineering, scripting, SDLC practices, or infrastructure as code.
• Exposure to systems provisioning and configuration management using automation tools such as Terraform, Ansible, Jenkins, Kubernetes, Backstage or other cloud-native technologies.

Preferred Skills

• Excellent verbal and written communication skills
• Curious, adaptive, collaborative, innovative, & growth mindset
• Demonstrated ability to work in a team, preferably with exposure to Scrum or KANBAN frameworks.
• AWS/Azure/GCP or Linux Foundation Certification (e.g., Certified Solution Architect, Certified DevOps Engineer, Kubernetes and Cloud Native Associate etc.) are a plus
• Exposure to AWS services such as EC2, S3, Lambda, VPC, IAM, and EKS is considered an asset.
• Understanding of container platforms and orchestration concepts, with exposure to Amazon EKS and Kubernetes as a preferred skill for this entry-level role.
• Awareness of self-service platform concepts, developer enablement, and standardized cloud consumption models is preferred
• Good knowledge with programming and/or scripting languages (Python, React/TypeScript, NodeJS, Bash)
• Experience or exposure to work with AI tools such as GitHub Copilot & AWS Bedrock with Anthropic models

What's in it for you:

• We're honoured to be recognized as a 2026 Best Workplaces in Canada by Great Place to Work Canada.
• We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health.
• Wellness programs that support the three pillars of your health - mental, physical, and financial
• The opportunity to move along a variety of career paths with amazing networking potential.
• As a hybrid organization, you and your leader use business and Client needs to choose where you work, at home or in the

Must be able to satisfactorily complete applicable background checks prior to the start date and during employment, in accordance with Sun Life's policies and practices.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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