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Entry Level Tech Support Jobs in Barrie, ON (NOW HIRING)

Skechers

Retail Key Holder

Barrie, ON

CA$21.85/hr

Headquartered in Southern California, Skechers-the Comfort Technology Company-has spent over 30 ... In this entry-level management role, you'll oversee daily operations, support sales goals, and help ...

All JobsTech Support JobsEntry Level Tech Support JobsEntry Level Tech Support Jobs in Barrie, ON

Entry Level Tech Support information

What are the key skills and qualifications needed to thrive as an entry level tech support professional?

To thrive as an Entry Level Tech Support professional, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, often supported by a high school diploma or relevant certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve issues. These skills are crucial for delivering timely technical solutions and ensuring customer satisfaction in a fast-paced support environment.

How to get into entry level tech support with no experience?

Entry level tech support roles often require basic knowledge of computer hardware, software, and troubleshooting skills. Gaining relevant certifications like CompTIA A+ and building hands-on experience through internships, volunteering, or personal projects can improve your chances. Strong communication skills and a willingness to learn are also important for entry-level candidates.

What is the difference between Entry Level Tech Support vs Help Desk Technician?

AspectEntry Level Tech SupportHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ often preferred
Work EnvironmentSupport for end-users, troubleshooting hardware/software issues, often in office or remote settingsAssist users with technical problems, provide remote or on-site support, typically in corporate or IT service environments
Employer & Industry UsageCommon in IT departments, tech companies, and customer support centersWidely used in corporate IT, government agencies, and service providers

Both roles involve assisting users with technical issues and require similar certifications. Entry Level Tech Support and Help Desk Technician positions often overlap in responsibilities, work environment, and industry usage, making them closely related entry-level IT support roles.

What are some common challenges faced by entry level tech support professionals, and how can they be effectively addressed?

Entry level tech support professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting unfamiliar technical issues, and communicating complex solutions to non-technical users. To address these challenges, it's helpful to develop strong problem-solving skills, maintain detailed documentation, and seek out mentorship or training from more experienced team members. Additionally, effective time management and clear, empathetic communication can greatly improve both user satisfaction and personal confidence in handling diverse support requests.

What is an entry level tech support job?

Entry level tech support jobs are positions designed for individuals who provide basic technical assistance and support to customers or end users. These roles typically involve troubleshooting hardware and software issues, answering questions about products or services, and helping users resolve common technology problems. Entry level tech support staff often work via phone, email, chat, or in person, and are expected to have strong communication skills as well as a fundamental understanding of computer systems. These jobs are a great starting point for those interested in a career in information technology, as they offer valuable hands-on experience and opportunities for advancement.
What cities near Barrie, ON are hiring for Entry Level Tech Support jobs? Cities near Barrie, ON with the most Entry Level Tech Support job openings:
Entry Level Tech Support jobs near you

Technical Consultant, Grills

Matchless Stove and chimney

Barrie, ON • On-site

$38K - $53K/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 3 days ago

New

Job description

Napoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award-winning products offer a best-in-class experience for all customers’ home comfort needs. While we are proudly Canadian, Napoleon is also fortunate to operate on a world-wide scale.

The warmth and experience that Napoleon product brings to the homes of our customers transcends borders, language, and cultures to elevate everyday experiences, so you love being home. Throughout North America, Europe, South America and Asia, Napoleon creates memorable moments through our stunning designs and innovative technologies.

This posting is for an existing permanent vacancy and is actively being recruited for.

Title: Technical Consultant, Grills
Hours: 10:00 a.m. to 6:30 pm EST Time - Monday to Friday
Location: Remote Work 

Reporting to the Team Leader, the Technical Consultant, Grills is accountable to effectively respond to product information inquiries from Consumers & Dealers via phone, emails & other service channels, with a continued goal to improve on processes and grill knowledge. Provide “Best in Class Customer Experience” as per corporate guidelines/objectives to existing and new customer base. The Grill Technical Consultant will enter replacement parts and warranty orders and record relevant information in the CRM application. They have an entry level knowledge regarding products, processes as well as a basic understanding of troubleshooting gas and electrical situations.

Key Responsibilities and Accountabilities:

  • Effectively responding to product information inquiries from Consumers & Dealers via phone, emails & other service channels at an entry level. May perform tasks in French or alternate 2nd language.
  • Enter replacement parts and warranty orders, record relevant information in CRM application.
  • Achieves contact, order and CRM volume goals.
  • Respond to basic technical & troubleshooting inquiries without the need for handoff.
  • Able to enter Return Authorizations and Credit Memos.
  • Maintains minimum average 80% on call/email quality evaluations.
  • Enter customer payments and credits.
  • Report necessary revisions to replacement parts manuals, and report issues with our product website.
  • Shares new or modified product information with team.
  • Helps identify and track potential product quality issues and report through Quality Audit.

 Education and Experience:

  • High School diploma, College Diploma/Certificate, or University degree in related field preferred.
  • Minimum 2 years work experience in Customer Service. Preference for prior contact centre/or technical assistance equivalent.
  • Complete all Grill onboarding courses (NED). Personal Development courses in World Class Customer Experience would be an asset.
  • Microsoft Office Beginner (Excel, Word, Outlook), ERP (Dynamics 365 is an asset).
  • Must possess strong communication skills. Bilingual French/English an asset, technical experience relevant to product line.

At Napoleon, we believe in creating an environment where our Associates can thrive personally and professionally. Here’s what you can look forward to when you join our team:

 Benefits, Health, Well-being & Support

  • Comprehensive health, dental, vision, and life insurance coverage – 100% of premiums paid by the Company!
  • Long Term Disability Protection
  • Well-being support programs and virtual medical visits
  • Employee & Family Assistance Program for mental health and well-being (EAP)

Career Growth & Development

  • Training Allowance and continuous learning opportunities and programs
  • Leadership development and mentorship programs
  • Clear pathways for advancement

 Culture & Community

  • Appreciation events, raffles, and team building activities
  • Napoleon Cares – A fund sponsored by Associates to help Associates in times of need

 Financial Security

  • Competitive total compensation package, inclusive of bonus opportunity
  • Retirement savings plan with matching Company contributions (RRSP/DPSP)
  • Exclusive Associate discounts on our award-winning products

 Artificial Intelligence Disclosure: As part of our commitment to transparency and fairness in hiring, we disclose that automated tools, including artificial intelligence (AI), may be used to support parts of the recruitment process. This may include functions such as resume parsing, candidate ranking, or initial screening. These tools do not make final hiring decisions but may assist Talent Acquisition in evaluating applications. AI tools used may include systems based on algorithms, statistical models, or machine learning.

The Napoleon Group of Companies is committed to fair and accessible employment practices that attract and retain Associates with disabilities. This includes providing accessibility across all stages of the employment cycle. Accommodation is available upon request.

We thank you for your interest in The Napoleon Group of Companies and for participating in our competition.  Only those candidates selected for consideration will be contacted.

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