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Entry Level Tech Support Jobs in Toronto, ON (NOW HIRING)

Ratehub

Junior IT & Operations Support

Toronto, ON · Remote

CA$50K - CA$60K/yr

The Role This is an entry-level to junior role on our IT and Operations team. You will be the day ... Keep the hardware asset inventory accurate and up to date Day-to-Day IT Support * Handle Tier 1 ...

SYNNEX Corporation

Solutions Architect

Mississauga, ON · On-site

$80 - $82.80/hr

Exposure to vendor technologies or entry-level data center technical certifications (e.g., server, storage, cyber security)* Experience supporting pre-sales activities, demos, or technical ...

Synnex

Solutions Architect

Mississauga, ON · On-site +1

Exposure to vendor technologies or entry-level data center technical certifications (e.g., server, storage, cyber security) * Experience supporting pre-sales activities, demos, or technical ...

Ricoh USA, Inc.

Office Clerk

Toronto, ON

... to provide entry-level office support services within our customer locations. The position ... We deliver services and technologies that inspire our customers' success and guide them toward a ...

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Entry Level Tech Support information

See Toronto, ON salary details

$8

$13

$19

How much do entry level tech support jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for entry level tech support in Toronto, ON is $13.83, according to ZipRecruiter salary data. Most workers in this role earn between $12.39 and $14.68 per hour, depending on experience, location, and employer.

What is the easiest entry-level tech job?

An entry-level tech support role is often considered one of the easiest tech jobs to start with, as it typically requires basic computer skills, customer service abilities, and troubleshooting knowledge. These positions often involve assisting users with common technical issues and may require certifications like CompTIA A+ to improve job prospects.

What are the key skills and qualifications needed to thrive as an Entry Level Tech Support professional, and why are they important?

To thrive as an Entry Level Tech Support professional, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, often supported by a high school diploma or relevant certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve issues. These skills are crucial for delivering timely technical solutions and ensuring customer satisfaction in a fast-paced support environment.

How to get into tech support with no experience?

Entry level tech support roles often require basic knowledge of computer hardware, operating systems, and troubleshooting skills. Gaining certifications like CompTIA A+ and building hands-on experience through personal projects or volunteering can improve your chances of securing an entry-level position without prior work experience.

What jobs pay 4000 a week without a degree?

Entry-level tech support roles typically do not pay $4,000 a week without significant experience or specialized skills. High-paying jobs in technology or other fields often require certifications, technical knowledge, or experience beyond entry level. Generally, earning such high weekly wages without a degree is uncommon and may involve freelance work, sales, or specialized trades.

What jobs pay $700 a day?

Entry level tech support roles typically do not pay $700 a day; such high daily rates are more common in specialized IT consulting, freelance tech support, or contract positions requiring advanced skills and certifications. Most entry level positions offer hourly wages that amount to significantly less than $700 daily, but experienced contractors or those working in high-demand environments may reach higher earnings through overtime or project-based work.

What is the difference between Entry Level Tech Support vs Help Desk Technician?

AspectEntry Level Tech SupportHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ often preferred
Work EnvironmentSupport for end-users, troubleshooting hardware/software issues, often in office or remote settingsAssist users with technical problems, provide remote or on-site support, typically in corporate or IT service environments
Employer & Industry UsageCommon in IT departments, tech companies, and customer support centersWidely used in corporate IT, government agencies, and service providers

Both roles involve assisting users with technical issues and require similar certifications. Entry Level Tech Support and Help Desk Technician positions often overlap in responsibilities, work environment, and industry usage, making them closely related entry-level IT support roles.

What are some common challenges faced by entry level tech support professionals, and how can they be effectively addressed?

Entry level tech support professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting unfamiliar technical issues, and communicating complex solutions to non-technical users. To address these challenges, it's helpful to develop strong problem-solving skills, maintain detailed documentation, and seek out mentorship or training from more experienced team members. Additionally, effective time management and clear, empathetic communication can greatly improve both user satisfaction and personal confidence in handling diverse support requests.

What are entry level tech support jobs?

Entry level tech support jobs are positions designed for individuals who provide basic technical assistance and support to customers or end users. These roles typically involve troubleshooting hardware and software issues, answering questions about products or services, and helping users resolve common technology problems. Entry level tech support staff often work via phone, email, chat, or in person, and are expected to have strong communication skills as well as a fundamental understanding of computer systems. These jobs are a great starting point for those interested in a career in information technology, as they offer valuable hands-on experience and opportunities for advancement.
What are the most commonly searched types of Tech Support jobs in Toronto, ON? The most popular types of Tech Support jobs in Toronto, ON are:
What job categories do people searching Entry Level Tech Support jobs in Toronto, ON look for? The top searched job categories for Entry Level Tech Support jobs in Toronto, ON are:
What cities near Toronto, ON are hiring for Entry Level Tech Support jobs? Cities near Toronto, ON with the most Entry Level Tech Support job openings:
Entry Level Tech Support jobs near you

Junior IT & Operations Support

Ratehub

Toronto, ON • Remote

CA$50K - CA$60K/yr

Full-time

Posted 6 days ago

Job description

 About Ratehub 
Ratehub is Canada’s leading personal finance comparison platform, helping millions of Canadians make smarter decisions about mortgages, credit, and insurance. Our platform powers multiple licensed brokerage operations: mortgage brokerage, home and auto insurance, and life insurance — all under one roof. We are a team of ~200 people, headquartered in downtown Toronto.

The Role
This is an entry-level to junior role on our IT and Operations team. You will be the day-to-day hands supporting our employees, brokerage operations, SaaS platforms, and phone system — working closely with and guided by our IT/Tech manager and senior IT Specialist.

This role is ideal for someone 1–2 years into their IT career who wants to go broader than a traditional helpdesk position. You will get exposure to SaaS administration, VoIP phone systems, mortgage and insurance brokerage operations, and IT project work — all within a fast-moving fintech environment.

 What You’ll Do

Employee Onboarding & Offboarding

  • Set up accounts and access across Google Workspace, Slack, Salesforce, and other platforms for new hires, following established runbooks
  • Coordinate laptop ordering, pre-configuration (Windows 11 and macOS), and shipping to remote employees Support new employees through workstation and account setup in their first days
  • Deprovision accounts and wipe/reset hardware when employees leave
  • Keep the hardware asset inventory accurate and up to date

 
Day-to-Day IT Support

  • Handle Tier 1 support tickets: software issues, account access, password resets, MFA setup, and hardware troubleshooting
  • Support employees on Windows 11, macOS, Google Workspace, and Microsoft 365
  • Replace and order equipment as needed
    Maintain and update the internal IT knowledge base and how-to guides
    Provide basic software training to employees as needed

 
SaaS Platform Support

  • Execute day-to-day SaaS administration tasks: user provisioning, deprovisioning, and licence assignments across core platforms
  • Follow access control runbooks set by the IT Manager; flag anomalies or access requests that fall outside normal scope
  • Assist with periodic licence audits and access reviews

 
Phone System Support

  • Provision and manage extensions, voicemail, and basic call settings in our VoIP phone system under IT Manager guidance Troubleshoot common call quality and device issues for employees and brokerage teams
  • Escalate complex routing or integration issues to the IT Manager
Brokerage Operations Support
  • Serve as the first point of contact for IT and tool-related issues from our mortgage and insurance brokerage teams
  • Triage and resolve common CRM and broker workflow tool issues; escalate vendor or system-level issues to the IT Manager
  • Support operations teams during new tool rollouts and system changes

 
IT Projects & Compliance

  • Assist with UAT, documentation, and stakeholder communications during IT projects
  • Support security awareness training and compliance-related tasks
  • Help with ad-hoc office IT setup and company events as needed

 
Required

  • 1–2 years of experience in an IT support, helpdesk, or IT operations role
  • Working knowledge of Google Workspace administration (user management, groups, basic settings)
  • Comfortable supporting both Windows 11 and macOS experience with common SaaS platforms (Slack, Microsoft 365, or similar) from an admin or power-user perspective
  • Strong troubleshooting and critical thinking skills — you know how to work through a problem methodically
  • Clear communicator: you can explain a technical issue simply to a non-technical colleague
  • Self-motivated and organized: you manage your own queue and follow through without being chased
  • Positive attitude and a genuine interest in learning — this role grows with you
Nice to Have
  • Any exposure to VoIP or phone system administration (3CX, Zoom Phone, RingCentral, or similar)
  • Familiarity with Salesforce at any level (even as an end user in a previous role) is a plus
  • Experience in a financial services, brokerage, or regulated industry environment
  • Exposure to MDM tools (Hexnode, Jamf, Intune, or similar)
  • Any IT certifications (CompTIA A+, Google IT Support Certificate, or similar)
Work Arrangement
  • This is a hybrid remote role. You will work remotely most of the time, with occasional visits to our downtown Toronto office for monthly townhalls, company events, and infrequent on-site IT tasks. You will need a reliable high-speed internet connection and a space at home to occasionally store company laptops for new hire shipments. You will also need ship laptops to new employees using Fedex, UPS or common delivery methods​​​​​​​

This job posting is for a currently open vacancy.

AI technology is not used in the screening and assessment process of our recruitment.

  

Ratehub welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

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