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Remote Tech Support Jobs in Toronto, ON (NOW HIRING)

Ratehub

Junior IT & Operations Support

Toronto, ON · Remote

CA$50K - CA$60K/yr

Coordinate laptop ordering, pre-configuration (Windows 11 and macOS), and shipping to remote ... Keep the hardware asset inventory accurate and up to date Day-to-Day IT Support * Handle Tier 1 ...

Cayenta

(Remote) Support Analyst

Oakville, ON · Remote

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... technology for medium to large utility clients. We provide innovative end-to-end CIS and ERP ...

New

Cayenta

(Remote) Support Analyst

Mississauga, ON · Remote

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... technology for medium to large utility clients. We provide innovative end-to-end CIS and ERP ...

New

Cayenta

(Remote) Support Analyst

Toronto, ON · Remote

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... technology for medium to large utility clients. We provide innovative end-to-end CIS and ERP ...

New

Cayenta

(Remote) Support Analyst

Guelph, ON · Remote

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... technology for medium to large utility clients. We provide innovative end-to-end CIS and ERP ...

New

Cayenta

(Remote) Support Analyst

Markham, ON · Remote

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... technology for medium to large utility clients. We provide innovative end-to-end CIS and ERP ...

New

theITSC

Sales Representative (Remote)

Toronto, ON · Remote

CA$55K - CA$80K/yr

Job Overview Be a part of changing the way IT Support is delivered! Come start a lucrative sales and marketing career as a Client Account Representative with a fast-growing company where you will be ...

Sagard

Senior IT Operations Analyst

Toronto, ON · On-site +1

CA$60K - CA$75K/yr

... level remote and onsite support to other offices and remote employees * Lead full lifecycle ... Partner with the IT Operations team to implement new IT and cybersecurity capabilities ...

Zensurance

Tech Lead (Remote First)

Toronto, ON · Remote

This is a remote-first role within Canada. #LI-Remote Responsibilities: * Collaborate with project ... A Culture of Sharing & Support From Power-Ups and book clubs to tech talks and hackathons , we ...

WES

Chief Technology Officer (Remote)

Toronto, ON · Remote

CA$220K - CA$250K/yr

Technology Reporting to: Chief Business Officer Location: Remote - Canada (Candidates based in ... World Education Services (WES) is a non-profit social enterprise that supports the educational ...

1Valet

Systems Analyst - Technical Support

Toronto, ON · Remote

... technologies. The successful candidate will possess specialized knowledge in Computer Networks ... Provide remote support via tools such as Remote Desktop Management (RDM) and VPN to troubleshoot ...

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All JobsTech Support JobsRemote Tech Support JobsRemote Tech Support Jobs in Toronto, ON

Remote Tech Support information

See Toronto, ON salary details

$22.9K

$44.2K

$55.4K

How much do remote tech support jobs pay per year?

As of Jul 15, 2026, the average yearly pay for remote tech support in Toronto, ON is $44,215.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,879.00 and $52,011.00 per year, depending on experience, location, and employer.

How to make 70000 a year from home?

A remote tech support professional can earn $70,000 annually by gaining relevant certifications, such as CompTIA A+ or Network+, and developing strong troubleshooting and customer service skills. Building experience, working for established companies, and specializing in high-demand areas like cybersecurity or network support can also increase earning potential. A consistent schedule and good communication skills are essential for success in this role.

How can I make 2000 a week working from home?

Remote tech support professionals can earn $2,000 or more per week by providing high-demand technical assistance, gaining specialized certifications, and working for multiple clients or companies. Building a strong skill set in troubleshooting, remote tools, and customer service can increase earning potential, especially with flexible schedules and overtime opportunities.

What is a Remote Tech Support job?

A Remote Tech Support job involves assisting customers or employees with technical issues related to computer systems, software, or hardware from a remote location. Support is usually provided via phone, email, chat, or remote desktop tools. Remote tech support professionals troubleshoot problems, guide users, and may also help with installing or updating software. This role requires strong communication skills, technical knowledge, and the ability to resolve issues without being physically present. It is popular for its flexibility and the ability to work from virtually anywhere.

What Are Remote Tech Support Jobs?

Remote technical support jobs focus on providing IT support for people having issues using a laptop or desktop computer, mobile phones, printers, various software, the internet in general, and other electronic products. These technicians work from home, and their duties and responsibilities are to help people troubleshoot issues with their devices. If they cannot resolve the issue, then they must pass it along to an appropriate team member. These tech support workers usually do not train people about how to use their electronic items, but they may offer insight if necessary. Remote IT technicians often provide virtual support via the telephone, video chat, a live chat window, or email correspondence.

How does a remote tech support specialist typically collaborate with other IT team members?

Remote tech support specialists frequently work closely with other IT professionals, such as network administrators, software developers, and cybersecurity teams. Collaboration is often facilitated through digital communication tools like chat platforms, video calls, and shared ticketing systems. This teamwork ensures that complex technical issues are resolved efficiently and that end-users experience minimal downtime. Regular virtual meetings and status updates are common practices to maintain alignment and share critical information within the team.

Is AI replacing tech support?

AI is increasingly used in tech support to handle routine inquiries and troubleshoot common issues, allowing support agents to focus on more complex problems. However, AI tools complement rather than replace human tech support roles, which require critical thinking, empathy, and advanced technical knowledge. Many companies integrate AI with human support to improve efficiency and customer satisfaction.

Can you work remotely in IT support?

Yes, many IT support roles, including remote tech support positions, are available that allow employees to work from home. These jobs often require strong communication skills, technical knowledge, and familiarity with remote collaboration tools like remote desktop software and ticketing systems.

What is the difference between Remote Tech Support vs Help Desk Technician?

AspectRemote Tech SupportHelp Desk Technician
CredentialsIT certifications (CompTIA A+, Network+)IT certifications (CompTIA A+, Network+)
Work EnvironmentRemote, client devices or networksOffice or remote, primarily desktop support
Industry UsageIT support, technical servicesIT support, customer service
Common Search IntentRemote tech support jobs, troubleshootingHelp desk jobs, technical support roles

Remote Tech Support and Help Desk Technician roles share similar credentials and work environments, often involving troubleshooting and customer service. However, Remote Tech Support typically focuses on resolving technical issues remotely for clients or companies, while Help Desk Technicians may handle a broader range of support tasks, including on-site assistance. Both roles are essential in IT support, with overlapping skills but different primary work settings and responsibilities.

What are the key skills and qualifications needed to thrive as a Remote Tech Support specialist, and why are they important?

To thrive as a Remote Tech Support specialist, you need a strong understanding of computer systems, troubleshooting techniques, and common operating systems, often supported by a degree or certification in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic networking concepts is typically expected. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues remotely. These skills are crucial for delivering efficient technical support, minimizing downtime, and ensuring customer satisfaction from a distance.
More about Remote Tech Support jobs
What are the most commonly searched types of Tech Support jobs in Toronto, ON? The most popular types of Tech Support jobs in Toronto, ON are:
What are popular job titles related to Remote Tech Support jobs in Toronto, ON? For Remote Tech Support jobs in Toronto, ON, the most frequently searched job titles are:
What job categories do people searching Remote Tech Support jobs in Toronto, ON look for? The top searched job categories for Remote Tech Support jobs in Toronto, ON are:
What cities near Toronto, ON are hiring for Remote Tech Support jobs? Cities near Toronto, ON with the most Remote Tech Support job openings:
Remote Tech Support jobs near you

Junior IT & Operations Support

Ratehub

Toronto, ON • Remote

CA$50K - CA$60K/yr

Full-time

Re-posted 5 days ago

Job description

 About Ratehub 
Ratehub is Canada’s leading personal finance comparison platform, helping millions of Canadians make smarter decisions about mortgages, credit, and insurance. Our platform powers multiple licensed brokerage operations: mortgage brokerage, home and auto insurance, and life insurance — all under one roof. We are a team of ~200 people, headquartered in downtown Toronto.

The Role
This is an entry-level to junior role on our IT and Operations team. You will be the day-to-day hands supporting our employees, brokerage operations, SaaS platforms, and phone system — working closely with and guided by our IT/Tech manager and senior IT Specialist.

This role is ideal for someone 1–2 years into their IT career who wants to go broader than a traditional helpdesk position. You will get exposure to SaaS administration, VoIP phone systems, mortgage and insurance brokerage operations, and IT project work — all within a fast-moving fintech environment.

 What You’ll Do

Employee Onboarding & Offboarding

  • Set up accounts and access across Google Workspace, Slack, Salesforce, and other platforms for new hires, following established runbooks
  • Coordinate laptop ordering, pre-configuration (Windows 11 and macOS), and shipping to remote employees Support new employees through workstation and account setup in their first days
  • Deprovision accounts and wipe/reset hardware when employees leave
  • Keep the hardware asset inventory accurate and up to date

 
Day-to-Day IT Support

  • Handle Tier 1 support tickets: software issues, account access, password resets, MFA setup, and hardware troubleshooting
  • Support employees on Windows 11, macOS, Google Workspace, and Microsoft 365
  • Replace and order equipment as needed
    Maintain and update the internal IT knowledge base and how-to guides
    Provide basic software training to employees as needed

 
SaaS Platform Support

  • Execute day-to-day SaaS administration tasks: user provisioning, deprovisioning, and licence assignments across core platforms
  • Follow access control runbooks set by the IT Manager; flag anomalies or access requests that fall outside normal scope
  • Assist with periodic licence audits and access reviews

 
Phone System Support

  • Provision and manage extensions, voicemail, and basic call settings in our VoIP phone system under IT Manager guidance Troubleshoot common call quality and device issues for employees and brokerage teams
  • Escalate complex routing or integration issues to the IT Manager
Brokerage Operations Support
  • Serve as the first point of contact for IT and tool-related issues from our mortgage and insurance brokerage teams
  • Triage and resolve common CRM and broker workflow tool issues; escalate vendor or system-level issues to the IT Manager
  • Support operations teams during new tool rollouts and system changes

 
IT Projects & Compliance

  • Assist with UAT, documentation, and stakeholder communications during IT projects
  • Support security awareness training and compliance-related tasks
  • Help with ad-hoc office IT setup and company events as needed

 
Required

  • 1–2 years of experience in an IT support, helpdesk, or IT operations role
  • Working knowledge of Google Workspace administration (user management, groups, basic settings)
  • Comfortable supporting both Windows 11 and macOS experience with common SaaS platforms (Slack, Microsoft 365, or similar) from an admin or power-user perspective
  • Strong troubleshooting and critical thinking skills — you know how to work through a problem methodically
  • Clear communicator: you can explain a technical issue simply to a non-technical colleague
  • Self-motivated and organized: you manage your own queue and follow through without being chased
  • Positive attitude and a genuine interest in learning — this role grows with you
Nice to Have
  • Any exposure to VoIP or phone system administration (3CX, Zoom Phone, RingCentral, or similar)
  • Familiarity with Salesforce at any level (even as an end user in a previous role) is a plus
  • Experience in a financial services, brokerage, or regulated industry environment
  • Exposure to MDM tools (Hexnode, Jamf, Intune, or similar)
  • Any IT certifications (CompTIA A+, Google IT Support Certificate, or similar)
Work Arrangement
  • This is a hybrid remote role. You will work remotely most of the time, with occasional visits to our downtown Toronto office for monthly townhalls, company events, and infrequent on-site IT tasks. You will need a reliable high-speed internet connection and a space at home to occasionally store company laptops for new hire shipments. You will also need ship laptops to new employees using Fedex, UPS or common delivery methods​​​​​​​

This job posting is for a currently open vacancy.

AI technology is not used in the screening and assessment process of our recruitment.

  

Ratehub welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

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