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Entry Level Tech Support Jobs in Rochester Hills, MI

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Entry Level Tech Support information

See Rochester Hills, MI salary details

$24.9K

$40K

$60.7K

How much do entry level tech support jobs pay per year?

As of Sep 5, 2026, the average yearly pay for entry level tech support in Rochester Hills, MI is $40,021.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,500.00 and $43,300.00 per year, depending on experience, location, and employer.

What is an entry level tech support job?

Entry level tech support jobs are positions designed for individuals who provide basic technical assistance and support to customers or end users. These roles typically involve troubleshooting hardware and software issues, answering questions about products or services, and helping users resolve common technology problems. Entry level tech support staff often work via phone, email, chat, or in person, and are expected to have strong communication skills as well as a fundamental understanding of computer systems. These jobs are a great starting point for those interested in a career in information technology, as they offer valuable hands-on experience and opportunities for advancement.

What are the key skills and qualifications needed to thrive as an entry level tech support professional?

To thrive as an Entry Level Tech Support professional, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, often supported by a high school diploma or relevant certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve issues. These skills are crucial for delivering timely technical solutions and ensuring customer satisfaction in a fast-paced support environment.

What are some common challenges faced by entry level tech support professionals, and how can they be effectively addressed?

Entry level tech support professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting unfamiliar technical issues, and communicating complex solutions to non-technical users. To address these challenges, it's helpful to develop strong problem-solving skills, maintain detailed documentation, and seek out mentorship or training from more experienced team members. Additionally, effective time management and clear, empathetic communication can greatly improve both user satisfaction and personal confidence in handling diverse support requests.

What is the difference between Entry Level Tech Support vs Help Desk Technician?

AspectEntry Level Tech SupportHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ often preferred
Work EnvironmentSupport for end-users, troubleshooting hardware/software issues, often in office or remote settingsAssist users with technical problems, provide remote or on-site support, typically in corporate or IT service environments
Employer & Industry UsageCommon in IT departments, tech companies, and customer support centersWidely used in corporate IT, government agencies, and service providers

Both roles involve assisting users with technical issues and require similar certifications. Entry Level Tech Support and Help Desk Technician positions often overlap in responsibilities, work environment, and industry usage, making them closely related entry-level IT support roles.

How to get into entry level tech support with no experience?

Entry level tech support roles often require basic knowledge of computer hardware, software, and troubleshooting skills. Gaining relevant certifications like CompTIA A+ and building hands-on experience through personal projects or volunteering can improve your chances; strong communication skills and a willingness to learn are also important.

What job categories do people searching Entry Level Tech Support jobs in Rochester Hills, MI look for?

The top searched job categories for Entry Level Tech Support jobs in Rochester Hills, MI are:

What cities near Rochester Hills, MI are hiring for Entry Level Tech Support jobs?

Cities near Rochester Hills, MI with the most Entry Level Tech Support job openings:

Entry Level Tech Support jobs near you
Infographic showing various Entry Level Tech Support job openings in Rochester Hills, MI as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $40,021 per year, or $19.2 per hour.

Entry Level Civil/Environmental Engineer - #3013.04

Wade Trim

Detroit, MI • Hybrid

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 2 days ago

New

Wade Trim rating

9.2

Company rating: 9.2 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

35th of 453 rated engineering

Job description

What We Offer:
 
Our excellent salary and benefits package includes medical, dental, vision, life insurance, short and long-term disability coverage, education reimbursement, 401(k), performance bonuses, and an employee stock program. Employee Resource Groups and Programs offered include the Young Professionals Group, Women at Wade Trim, Diversity, Equity and Inclusion, Professional Development, Leadership Development, Rotation Program, Mentor Program, Sustainability Program, and Wellness Program.
 
Position Description:
 
We are looking for an Entry Level Civil/Environmental Engineer to join our Water Resources Team to improve infrastructure in our Detroit office. Candidates must possess a bachelor's degree in civil or environmental engineering and have zero to three years of related experience. Knowledge of AutoCAD 3D, Civil 3D and/or Revit is preferred. Excellent writing, organizational and communication skills will be essential. Candidates must be self-motivated and able to work well with others. A flexible hybrid-remote work schedule available after 90 days of employment.
Typical responsibilities include:
  • Provide technical planning, design, permitting, and construction support on various water utility projects that may include collection system, pump station, wastewater treatment, reclaimed water, water treatment, water distribution, and various other ancillary civil engineering projects.
  • Prepare engineering calculations and supporting analysis of alternatives
  • Prepare design reports and construction plans using local and state standards
  • Prepare construction plans using AutoCAD 3D, Civil 3D and Revit
  • Review plans and specifications
  • Prepare/assist with permit submittals
  • Prepare preliminary project cost estimates and evaluate quantities
  • Assist with/review scope, budget, and schedule of new project tasks
  • Monitor task budget and progress
  • Document design changes and communications
  • Conduct on-site inspections as needed
  • Prepare project status and other reports
  • Assist in the preparation of proposals
  • Assist Project Managers
  • Attend client, public, project and staff meetings including client progress, plan review, preconstruction, etc.
  • Maintain excellent client relations
  • Maintain a safe working environment
Education:
  • Bachelor's degree in Civil or Environmental Engineering
Skills/Experience:
  • 0 to 3 years of related experience required
  • AutoCAD, Civil 3D and/or Revit experience is preferred
  • EIT preferred
About Wade Trim:
 
Wade Trim is committed to maximizing the value of infrastructure investments. We've been solving complex engineering challenges for nearly a century. We customize our work approach to fit each project using a collaborative, friendly style to deliver solutions our clients can stand behind.
 
Our supportive culture recognizes and strives to fulfill collective client, company, and individual needs. Mentoring and building skills of Wade Trim staff is a priority. Frequent interaction among staff is encouraged, company leadership is easily accessible, and opportunities are provided for staff to help shape the firm's future through strategic planning. Work/life balance is supported through a flexible, hybrid work schedule that brings team members together in the office at least two days a week and connects them virtually when working from home.
 
To solve our clients' toughest challenges, we've devoted ourselves to delivering innovative solutions. Our Office of Applied Technology (OAT) is dedicated to seeking new technologies or ways to apply existing technologies to enhance value to our clients and positively impact communities. All staff are encouraged to share ideas and suggestions for innovative technologies or processes to adopt. This open-minded approach enables us to advance technology, foster innovation, and stay ahead of our clients' needs.
 
Wade Trim's success is shared by the employees that make it happen. Since our beginning, our firm has been 100% employee owned. This cultivates an ownership mindset that benefits our work approach, collaborative culture, and ability to deliver client solutions. We believe employee ownership drives the sustainability and growth of our firm and provides all our employees with opportunities for financial success.
 
If you are looking for a challenging and rewarding career in a friendly environment, please submit your resume by visiting the Careers section of our website at http://www.wadetrim.com/careers.
 
Wade Trim is an Affirmative Action/Equal Opportunity Employer.
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