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Entry Level Tech Support Jobs in Novi, MI (NOW HIRING)

Customer Service

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Entry Level Customer Support Representative

Livonia, MI · On-site

$15 - $17/hr

Comfortable with technology (experience using dual monitors) * Process oriented * Comfortable ... Please note that this is an entry-level position, so no prior experience is required. However ...

Customer Service

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Entry Level Customer Support Representative

Livonia, MI · On-site

$15 - $17/hr

Comfortable with technology (experience using dual monitors) * Process oriented * Comfortable ... Please note that this is an entry-level position, so no prior experience is required. However ...

Varsity Tutors

CompTIA A+ Tutor

Detroit, MI · Remote

$25 - $40/hr

Emphasizes systematic troubleshooting approaches and connecting theory to hands-on IT support tasks ... for entry-level CompTIA A+ certification. * Effective Teaching Methods: Ability to identify ...

Varsity Tutors

CompTIA A+ Tutor

Ann Arbor, MI · Remote

$25 - $40/hr

Emphasizes systematic troubleshooting approaches and connecting theory to hands-on IT support tasks ... for entry-level CompTIA A+ certification. * Effective Teaching Methods: Ability to identify ...

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All JobsTech Support JobsEntry Level Tech Support JobsEntry Level Tech Support Jobs in Novi, MI

Entry Level Tech Support information

See Novi, MI salary details

$25.3K

$40.8K

$61.9K

How much do entry level tech support jobs pay per year?

As of Jul 16, 2026, the average yearly pay for entry level tech support in Novi, MI is $40,793.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,200.00 and $44,100.00 per year, depending on experience, location, and employer.

What is the easiest entry-level tech job?

An entry-level tech support role is often considered one of the easiest tech jobs to start with, as it typically requires basic computer skills, customer service abilities, and troubleshooting knowledge. These positions often involve assisting users with common technical issues and may require certifications like CompTIA A+ to improve job prospects.

What are the key skills and qualifications needed to thrive as an Entry Level Tech Support professional, and why are they important?

To thrive as an Entry Level Tech Support professional, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, often supported by a high school diploma or relevant certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve issues. These skills are crucial for delivering timely technical solutions and ensuring customer satisfaction in a fast-paced support environment.

How to get into tech support with no experience?

Entry level tech support roles often require basic knowledge of computer hardware, operating systems, and troubleshooting skills. Gaining certifications like CompTIA A+ and building hands-on experience through personal projects or volunteering can improve your chances of securing an entry-level position without prior work experience.

What jobs pay 4000 a week without a degree?

Entry-level tech support roles typically do not pay $4,000 a week without significant experience or specialized skills. High-paying jobs in technology or other fields often require certifications, technical knowledge, or experience beyond entry level. Generally, earning such high weekly wages without a degree is uncommon and may involve freelance work, sales, or specialized trades.

What jobs pay $700 a day?

Entry level tech support roles typically do not pay $700 a day; such high daily rates are more common in specialized IT consulting, freelance tech support, or contract positions requiring advanced skills and certifications. Most entry level positions offer hourly wages that amount to significantly less than $700 daily, but experienced contractors or those working in high-demand environments may reach higher earnings through overtime or project-based work.

What is the difference between Entry Level Tech Support vs Help Desk Technician?

AspectEntry Level Tech SupportHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ often preferred
Work EnvironmentSupport for end-users, troubleshooting hardware/software issues, often in office or remote settingsAssist users with technical problems, provide remote or on-site support, typically in corporate or IT service environments
Employer & Industry UsageCommon in IT departments, tech companies, and customer support centersWidely used in corporate IT, government agencies, and service providers

Both roles involve assisting users with technical issues and require similar certifications. Entry Level Tech Support and Help Desk Technician positions often overlap in responsibilities, work environment, and industry usage, making them closely related entry-level IT support roles.

What are some common challenges faced by entry level tech support professionals, and how can they be effectively addressed?

Entry level tech support professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting unfamiliar technical issues, and communicating complex solutions to non-technical users. To address these challenges, it's helpful to develop strong problem-solving skills, maintain detailed documentation, and seek out mentorship or training from more experienced team members. Additionally, effective time management and clear, empathetic communication can greatly improve both user satisfaction and personal confidence in handling diverse support requests.

What are entry level tech support jobs?

Entry level tech support jobs are positions designed for individuals who provide basic technical assistance and support to customers or end users. These roles typically involve troubleshooting hardware and software issues, answering questions about products or services, and helping users resolve common technology problems. Entry level tech support staff often work via phone, email, chat, or in person, and are expected to have strong communication skills as well as a fundamental understanding of computer systems. These jobs are a great starting point for those interested in a career in information technology, as they offer valuable hands-on experience and opportunities for advancement.
What job categories do people searching Entry Level Tech Support jobs in Novi, MI look for? The top searched job categories for Entry Level Tech Support jobs in Novi, MI are:
What cities near Novi, MI are hiring for Entry Level Tech Support jobs? Cities near Novi, MI with the most Entry Level Tech Support job openings:
Entry Level Tech Support jobs near you
IT Support Specialist (Help Desk)

IT Support Specialist (Help Desk)

Weldaloy Specialty Forgings, Inc

Warren, MI • On-site

$20 - $22/hr

Full-time

Posted 19 days ago

Job description

Position Title: IT Support Specialist
Reports To: Director, Operational Excellence
Supervises: None
Classification: Hourly, Non-exempt, non-union
Position Summary
The IT Support Specialist provides front-line technical support to employees by troubleshooting hardware, software, and basic network issues.
Essential Duties & Responsibilities:
The statements below are intended to describe the general nature and level of work being performed by the employee of this position. They are not intended to be an exhaustive list of all responsibilities and activities required of this position.
  • Coordinates the maintenance of Plex ERP software and Plex related network equipment
  • Serves as an internal point of contact for user issues in Plex, and related hardware/software troubleshooting
  • Performs IT related troubleshooting through diagnostic techniques. Determines best solution to resolve technical problems
  • Responds to IT tickets. Issues resolutions
  • Assists in configuring permissions and maintaining security groups according to user group and security levels for Plex
  • Helps streamline navigation and use in Plex for end user tasks (i.e., least number of clicks, least number of screens needed, etc.)
  • Trains new and existing employees on use of Plex
  • Administers and troubleshoots PLEX ERP systems, MS Office Suite platforms, etc. and escalates issues as needed
  • Assists IT department in keeping accurate documentation and information on all systems
  • Supports end users with ERP reporting and functionality
  • Develops and creates work instructions as needed
  • Serve as the first point of contact for IT support requests via the IT ticketing system
  • Diagnoses and resolve basic hardware, software, and connectivity issues
  • Support Windows PCs, mobile devices, printers, and business applications
  • Assist with user account management (password resets, account access, permissions)
  • Install, configure, and deploy computers and peripherals
  • Escalate unresolved or complex issues to higher-level IT staff
  • Document solutions, and procedures clearly after higher-level IT staff resolve an escalated IT ticket
  • Follow IT policies, security standards, and best practices
  • Provide professional, clear communication to users with varying technical skill levels
  • Additional duties as assigned

Requirements:
To perform this position successfully, the employee must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
This position involves access to technical data that is subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR), which define a "U.S. person" to include a U.S. citizen, lawful permanent resident (green card holder), or a protected individual as defined by 8 U.S.C. 1324b(a)(3). Employment is contingent upon the applicant's ability to meet these requirements or the Company's ability to obtain an export license on the applicant's behalf.
  • Minimum of an Associate's degree or equivalent and at least one year of related experience and/or equivalent education & experience
  • Demonstrates an understanding of computer systems, mobile devices, hardware and other technologies
  • Previous experience working within an ERP system is preferred
  • Entry-level IT certification (CompTIAA+, ITF+, or similar) is preferred
  • Proficient in Microsoft Excel, Word, Outlook
  • Demonstrated problem solving skills and excellent organizational and communication skills
  • Ability to multi-task
  • Position is required to be on-site, occasional work from home with supervisor approval is available
  • Supports and demonstrates the Company's core values

Working Conditions:
This position is designed to work full-time. Days and hours of work are typically Monday through Friday, 8:00 a.m. to 5:00 p.m. An alternate schedule may be arranged or assigned based on the business demands, nature of duties performed, and other factors. Occasional flexibility to work evenings or weekends may be required as job responsibilities demand. Regular work, after hours and/or weekend work may be performed remotely, if the capability exists. Little to no travel is expected for this position. This position mainly operates in an office environment during work hours, but may be expanded to assist and support employees in other departments within the Company; Occasional exposure to production equipment and machinery. The employee will manage multiple priorities daily and may be interrupted frequently to meet the needs and requests of employees. The environment may be busy and noisy. All required personal protective equipment is provided.
Physical Demands:
While performing the duties of this job, the employee will spend most of his/her time sitting using computers and standard office equipment such as phones, photocopiers and fax machines. Occasional moving and/or lifting of 10 pounds, stooping, bending and reaching with hands and arms. While performing these job duties, the employee is regularly required to see, talk, and hear.
Weldaloy Products Company provides Equal Employment Opportunity (EEO) to all applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, height, weight or arrest record in accordance with applicable federal, state and local laws.

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