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Entry Level Tech Support Jobs in Rochester Hills, MI

AD Mortgage

Junior IT Support Specialist

Troy, MI · On-site

CompTIA A+ or similar entry-level IT certification preferred. What We Offer | Career and Culture ... Department Information Technology Role IT Support Specialist Locations Troy MI

AD Mortgage

Junior IT Support Specialist

Troy, MI · On-site

About this opportunity We are seeking a detail-oriented Junior IT Support Specialist to join our ... CompTIA A+ or similar entry-level IT certification preferred. What We Offer | Career and Culture

Per Scholas

IT Support Technical Instructor

Detroit, MI · On-site

... T Support, Software Engineering, and more. To date, 30,000+ individuals have been trained through ... Deliver classroom training in a highly interactive style to prepare adult students for entry-level ...

Varsity Tutors

CompTIA A+ Tutor

Detroit, MI · Remote

$25 - $40/hr

Emphasizes systematic troubleshooting approaches and connecting theory to hands-on IT support tasks ... for entry-level CompTIA A+ certification. * Effective Teaching Methods: Ability to identify ...

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All JobsTech Support JobsEntry Level Tech Support JobsEntry Level Tech Support Jobs in Rochester Hills, MI

Entry Level Tech Support information

See Rochester Hills, MI salary details

$24.9K

$40K

$60.7K

How much do entry level tech support jobs pay per year?

As of Sep 5, 2026, the average yearly pay for entry level tech support in Rochester Hills, MI is $40,021.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,500.00 and $43,300.00 per year, depending on experience, location, and employer.

What is an entry level tech support job?

Entry level tech support jobs are positions designed for individuals who provide basic technical assistance and support to customers or end users. These roles typically involve troubleshooting hardware and software issues, answering questions about products or services, and helping users resolve common technology problems. Entry level tech support staff often work via phone, email, chat, or in person, and are expected to have strong communication skills as well as a fundamental understanding of computer systems. These jobs are a great starting point for those interested in a career in information technology, as they offer valuable hands-on experience and opportunities for advancement.

What are the key skills and qualifications needed to thrive as an entry level tech support professional?

To thrive as an Entry Level Tech Support professional, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, often supported by a high school diploma or relevant certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve issues. These skills are crucial for delivering timely technical solutions and ensuring customer satisfaction in a fast-paced support environment.

What are some common challenges faced by entry level tech support professionals, and how can they be effectively addressed?

Entry level tech support professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting unfamiliar technical issues, and communicating complex solutions to non-technical users. To address these challenges, it's helpful to develop strong problem-solving skills, maintain detailed documentation, and seek out mentorship or training from more experienced team members. Additionally, effective time management and clear, empathetic communication can greatly improve both user satisfaction and personal confidence in handling diverse support requests.

What is the difference between Entry Level Tech Support vs Help Desk Technician?

AspectEntry Level Tech SupportHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ often preferred
Work EnvironmentSupport for end-users, troubleshooting hardware/software issues, often in office or remote settingsAssist users with technical problems, provide remote or on-site support, typically in corporate or IT service environments
Employer & Industry UsageCommon in IT departments, tech companies, and customer support centersWidely used in corporate IT, government agencies, and service providers

Both roles involve assisting users with technical issues and require similar certifications. Entry Level Tech Support and Help Desk Technician positions often overlap in responsibilities, work environment, and industry usage, making them closely related entry-level IT support roles.

How to get into entry level tech support with no experience?

Entry level tech support roles often require basic knowledge of computer hardware, software, and troubleshooting skills. Gaining relevant certifications like CompTIA A+ and building hands-on experience through personal projects or volunteering can improve your chances; strong communication skills and a willingness to learn are also important.

What job categories do people searching Entry Level Tech Support jobs in Rochester Hills, MI look for?

The top searched job categories for Entry Level Tech Support jobs in Rochester Hills, MI are:

What cities near Rochester Hills, MI are hiring for Entry Level Tech Support jobs?

Cities near Rochester Hills, MI with the most Entry Level Tech Support job openings:

Entry Level Tech Support jobs near you
Infographic showing various Entry Level Tech Support job openings in Rochester Hills, MI as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $40,021 per year, or $19.2 per hour.

Junior IT Support Specialist

AD Mortgage

Troy, MI • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Job description

About this opportunity
We are seeking a detail-oriented Junior IT Support Specialist to join our growing IT team. The candidate will provide reliable day-to-day technical support to our staff while developing the skills and knowledge needed to grow into more advanced IT and infrastructure roles.
Key Responsibilities
  • Provide first-line support for hardware, software, and connectivity issues.
  • Manage user accounts in Active Directory and Entra ID, including onboarding, offboarding, and password resets.
  • Support Microsoft 365 apps such as Outlook, Teams, SharePoint, and OneDrive.
  • Prepare and deploy workstations, maintain asset records, and assist with basic security tasks like MFA and compliance checks.
  • Escalate complex issues with clear documentation and help improve internal support resources and processes.
Location and Schedule
  • This is a full-time, office-based position in a modern, cozy environment in our office in Troy, Michigan.
  • Our standard working hours are Monday to Friday, 9:00 AM to 6:00 PM, promoting a healthy work-life balance.
Skills & Qualifications
Required Qualifications:
  • Knowledge of Windows OS, Microsoft 365, Active Directory, and Entra ID.
  • Strong troubleshooting and problem-solving skills across hardware, software, and connectivity issues.
  • Clear communication skills and ability to support non-technical users professionally.
  • High school diploma required; additional IT training, coursework, or a related degree preferred.
Preferred Qualifications:
  • Basic understanding of networking concepts such as DNS, VPN, and Wi-Fi troubleshooting.
  • Experience with device imaging, deployment, or hardware setup.
  • Basic knowledge of information security principles and willingness to assist with routine security-related tasks.
  • CompTIA A+ or similar entry-level IT certification preferred.
What We Offer | Career and Culture
  • Company Culture: Inclusive, supportive company culture where you are not a number, but a voice that's heard and brings value.
  • Growth Path: Defined paid training and clear pathways for career development.
  • Benefits: Comprehensive benefits package including PTO, sick days, paid volunteer hours, medical, dental, vision insurance, and 401(k).
    Take the first step towards a rewarding career in the mortgage industry with AD Mortgage.
    Our Recruitment team will reach out to you shortly!

Connect with us: Explore our social media to get a sense of our corporate culture.
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We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Department Information Technology Role IT Support Specialist Locations Troy MI

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