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Entry Level Tech Support Jobs in Rochester Hills, MI

Customer Service

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Entry Level Customer Support Representative

Livonia, MI · On-site

$15 - $17/hr

Comfortable with technology (experience using dual monitors) * Process oriented * Comfortable ... Please note that this is an entry-level position, so no prior experience is required. However ...

Customer Service

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Entry Level Customer Support Representative

Livonia, MI · On-site

$15 - $17/hr

Comfortable with technology (experience using dual monitors) * Process oriented * Comfortable ... Please note that this is an entry-level position, so no prior experience is required. However ...

Varsity Tutors

CompTIA A+ Tutor

Detroit, MI · Remote

$25 - $40/hr

Emphasizes systematic troubleshooting approaches and connecting theory to hands-on IT support tasks ... for entry-level CompTIA A+ certification. * Effective Teaching Methods: Ability to identify ...

Dhalite Inc.

Entry Level Business Analyst

Detroit, MI · On-site

... support the development of systems or processes that improve business operations. This position is ... Bachelors or Master s degree in Business, Information Technology, or a related field. * Good ...

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All JobsEntry Level Tech Support JobsEntry Level Tech Support Jobs in Rochester Hills, MI

Entry Level Tech Support information

See Rochester Hills, MI salary details

$24.9K

$40K

$60.7K

How much do entry level tech support jobs pay per year?

As of Jul 4, 2026, the average yearly pay for entry level tech support in Rochester Hills, MI is $40,021.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,500.00 and $43,300.00 per year, depending on experience, location, and employer.

What is the easiest entry-level tech job?

An entry-level tech support role is often considered one of the easiest tech jobs to start with, as it typically requires basic computer skills, customer service abilities, and troubleshooting knowledge. These positions often involve assisting users with common technical issues and may require certifications like CompTIA A+ to improve job prospects.

What are the key skills and qualifications needed to thrive as an Entry Level Tech Support professional, and why are they important?

To thrive as an Entry Level Tech Support professional, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, often supported by a high school diploma or relevant certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve issues. These skills are crucial for delivering timely technical solutions and ensuring customer satisfaction in a fast-paced support environment.

How to get into tech support with no experience?

Entry level tech support roles often require basic knowledge of computer hardware, operating systems, and troubleshooting skills. Gaining certifications like CompTIA A+ and building hands-on experience through personal projects or volunteering can improve your chances of securing an entry-level position without prior work experience.

What jobs pay 4000 a week without a degree?

Entry-level tech support roles typically do not pay $4,000 a week without significant experience or specialized skills. High-paying jobs in technology or other fields often require certifications, technical knowledge, or experience beyond entry level. Generally, earning such high weekly wages without a degree is uncommon and may involve freelance work, sales, or specialized trades.

What jobs pay $700 a day?

Entry level tech support roles typically do not pay $700 a day; such high daily rates are more common in specialized IT consulting, freelance tech support, or contract positions requiring advanced skills and certifications. Most entry level positions offer hourly wages that amount to significantly less than $700 daily, but experienced contractors or those working in high-demand environments may reach higher earnings through overtime or project-based work.

What is the difference between Entry Level Tech Support vs Help Desk Technician?

AspectEntry Level Tech SupportHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ often preferred
Work EnvironmentSupport for end-users, troubleshooting hardware/software issues, often in office or remote settingsAssist users with technical problems, provide remote or on-site support, typically in corporate or IT service environments
Employer & Industry UsageCommon in IT departments, tech companies, and customer support centersWidely used in corporate IT, government agencies, and service providers

Both roles involve assisting users with technical issues and require similar certifications. Entry Level Tech Support and Help Desk Technician positions often overlap in responsibilities, work environment, and industry usage, making them closely related entry-level IT support roles.

What are some common challenges faced by entry level tech support professionals, and how can they be effectively addressed?

Entry level tech support professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting unfamiliar technical issues, and communicating complex solutions to non-technical users. To address these challenges, it's helpful to develop strong problem-solving skills, maintain detailed documentation, and seek out mentorship or training from more experienced team members. Additionally, effective time management and clear, empathetic communication can greatly improve both user satisfaction and personal confidence in handling diverse support requests.

What are entry level tech support jobs?

Entry level tech support jobs are positions designed for individuals who provide basic technical assistance and support to customers or end users. These roles typically involve troubleshooting hardware and software issues, answering questions about products or services, and helping users resolve common technology problems. Entry level tech support staff often work via phone, email, chat, or in person, and are expected to have strong communication skills as well as a fundamental understanding of computer systems. These jobs are a great starting point for those interested in a career in information technology, as they offer valuable hands-on experience and opportunities for advancement.
What job categories do people searching Entry Level Tech Support jobs in Rochester Hills, MI look for? The top searched job categories for Entry Level Tech Support jobs in Rochester Hills, MI are:
What cities near Rochester Hills, MI are hiring for Entry Level Tech Support jobs? Cities near Rochester Hills, MI with the most Entry Level Tech Support job openings:
Entry Level Tech Support jobs near you

Onsite Entry Level IT Professional

Dhaka Technologies Limited Company

Detroit, MI • Hybrid

$20 - $25/hr

Full-time

Posted 9 days ago

Job description

Entry Level IT Professional
Position Overview

Dhaka Technologies Limited is seeking an Entry Level IT Professional to support data management, application integrations, business process quality assurance, and technical support activities for one of its clients.

The selected candidate will work alongside client staff to provide first-level technical support, troubleshoot application issues, manage user accounts, assist with software testing, and support infrastructure maintenance. This role is designed for an early-career IT professional with foundational technical skills and interest in application support, quality assurance, data accuracy, and integrated software delivery.

The environment includes enterprise applications and platforms such as Oracle OCI Applications, Oracle Utilities Customer Care and Billing, enQuesta, CityWorks, and related integrated systems.

Key Responsibilities
  • Serve as a first point of contact for technical support requests from internal and external users.
  • Troubleshoot application-level issues, software errors, and basic system access problems.
  • Manage user accounts and permissions, including account creation, configuration, updates, and maintenance.
  • Assist with application testing, validation, issue tracking, and defect documentation.
  • Support infrastructure maintenance activities under the direction of senior technical staff.
  • Assist with business workflow audits and quality assurance processes.
  • Help ensure systems meet requirements for data security, customer privacy, data accuracy, and customer satisfaction.
  • Support integrated software delivery by documenting user feedback, system issues, and improvement opportunities.
  • Assist with iterative software improvement activities to support long-term usability and maintainability.
  • Work with technical and business teams to document, escalate, and help resolve system issues.
  • Follow established IT support, data protection, quality assurance, and service delivery procedures.
  • Communicate clearly and professionally with users, technical teams, and client staff.

RequirementsRequired Qualifications
  • Must be in the third year of a university program or be a recent graduate from an accredited college or university.
  • Preferred fields of study include Computer Science, Information Systems, Engineering, Business, or a related scientific or technical discipline.
  • Minimum 1 year of working experience in IT support, application support, technical troubleshooting, software testing, help desk support, data support, or a related area.
  • Basic proficiency with operating systems.
  • Basic proficiency with SQL.
  • General technical troubleshooting skills.
  • Ability to support application testing, issue documentation, and user support activities.
  • Ability to assist with user account and permission management.
  • Strong attention to detail and ability to follow technical procedures.
  • Strong communication skills and ability to work with technical and non-technical users.
  • Willingness to learn enterprise applications, data workflows, QA processes, and integrated software environments.
Preferred Qualifications
  • Familiarity with Oracle OCI Applications, Oracle Utilities Customer Care and Billing, enQuesta, CityWorks, or similar enterprise platforms.
  • Academic, internship, or work experience involving databases, SQL, software testing, application support, or IT operations.
  • Familiarity with ticketing systems, access management, data quality review, or workflow audits.
  • Interest in application integrations, business process improvement, data management, and quality assurance.
Work Schedule and Location

This role is expected to be heavily onsite initially to work directly with client staff, learn business workflows, understand application processes, and support operational needs.

Hybrid work opportunities may be considered after approximately six months based on performance, business needs, and client approval.

Ideal Candidate Profile

The ideal candidate is an early-career IT professional with foundational technical skills, strong attention to detail, and a strong interest in enterprise application support. This individual should be comfortable troubleshooting basic software issues, supporting users, assisting with application testing, learning business workflows, and helping maintain data quality and software reliability.

How to Apply

Interested candidates who meet the qualifications should send their CV to: talent@dhakatech.us