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Entry Level Tech Support Jobs in Philadelphia, PA

Thomas Jefferson University Hospitals, Inc.

Peer Mentor

Philadelphia, PA · On-site

$18.25 - $23.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... technology support, or other general support functions. This role is designed to complement the ... Student Work Study employees perform a variety of entry-level administrative, operational, customer ...

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All JobsTech Support JobsEntry Level Tech Support JobsEntry Level Tech Support Jobs in Philadelphia, PA

Entry Level Tech Support information

See Philadelphia, PA salary details

$27.2K

$43.9K

$66.6K

How much do entry level tech support jobs pay per year?

As of Aug 19, 2026, the average yearly pay for entry level tech support in Philadelphia, PA is $43,875.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,800.00 and $47,400.00 per year, depending on experience, location, and employer.

What is an entry level tech support job?

Entry level tech support jobs are positions designed for individuals who provide basic technical assistance and support to customers or end users. These roles typically involve troubleshooting hardware and software issues, answering questions about products or services, and helping users resolve common technology problems. Entry level tech support staff often work via phone, email, chat, or in person, and are expected to have strong communication skills as well as a fundamental understanding of computer systems. These jobs are a great starting point for those interested in a career in information technology, as they offer valuable hands-on experience and opportunities for advancement.

What are the key skills and qualifications needed to thrive as an entry level tech support professional?

To thrive as an Entry Level Tech Support professional, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, often supported by a high school diploma or relevant certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve issues. These skills are crucial for delivering timely technical solutions and ensuring customer satisfaction in a fast-paced support environment.

What are some common challenges faced by entry level tech support professionals, and how can they be effectively addressed?

Entry level tech support professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting unfamiliar technical issues, and communicating complex solutions to non-technical users. To address these challenges, it's helpful to develop strong problem-solving skills, maintain detailed documentation, and seek out mentorship or training from more experienced team members. Additionally, effective time management and clear, empathetic communication can greatly improve both user satisfaction and personal confidence in handling diverse support requests.

What is the difference between Entry Level Tech Support vs Help Desk Technician?

AspectEntry Level Tech SupportHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ often preferred
Work EnvironmentSupport for end-users, troubleshooting hardware/software issues, often in office or remote settingsAssist users with technical problems, provide remote or on-site support, typically in corporate or IT service environments
Employer & Industry UsageCommon in IT departments, tech companies, and customer support centersWidely used in corporate IT, government agencies, and service providers

Both roles involve assisting users with technical issues and require similar certifications. Entry Level Tech Support and Help Desk Technician positions often overlap in responsibilities, work environment, and industry usage, making them closely related entry-level IT support roles.

How to get into entry level tech support with no experience?

Entry level tech support roles often require basic knowledge of computer hardware, software, and troubleshooting skills. Gaining relevant certifications like CompTIA A+ and building hands-on experience through personal projects or volunteering can improve your chances; strong communication skills and a willingness to learn are also important.

What are the most commonly searched types of Tech Support jobs in Philadelphia, PA?

The most popular types of Tech Support jobs in Philadelphia, PA are:

What are popular job titles related to Entry Level Tech Support jobs in Philadelphia, PA?

For Entry Level Tech Support jobs in Philadelphia, PA, the most frequently searched job titles are:

What job categories do people searching Entry Level Tech Support jobs in Philadelphia, PA look for?

The top searched job categories for Entry Level Tech Support jobs in Philadelphia, PA are:

What cities near Philadelphia, PA are hiring for Entry Level Tech Support jobs?

Cities near Philadelphia, PA with the most Entry Level Tech Support job openings:

Entry Level Tech Support jobs near you
Infographic showing various Entry Level Tech Support job openings in Philadelphia, PA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $43,875 per year, or $21.1 per hour.

Federal Work Study

Thomas Jefferson University Hospitals, Inc.

Philadelphia, PA • On-site

Part-time

Medical, Dental, Vision, Life, Retirement

Re-posted 9 days ago

Jefferson Health rating

7.7

Company rating: 7.7 out of 10

Based on 349 frontline employees who took The Breakroom Quiz

159th of 888 rated healthcare providers

Job description

Job Details

The Student Work Study position provides currently enrolled university students with part-time employment opportunities that support departmental operations while fostering professional growth and skill development. Student employees may be federally funded through the Federal Work-Study Program or institutionally funded; however, job responsibilities and performance expectations remain consistent regardless of funding source.
Student Work Study employees perform a variety of entry-level administrative, operational, customer service, research, or program support duties, depending on departmental needs. Responsibilities may include assisting with office tasks, supporting events and programs, providing front-line customer service, data entry, filing, light research assistance, technology support, or other general support functions.
This role is designed to complement the student's academic experience by promoting workplace readiness, accountability, communication skills, and time management. Student employees are expected to maintain professionalism, confidentiality (where applicable), and compliance with university policies while balancing work responsibilities with their academic commitments.
Positions are part-time, scheduled around academic coursework, and limited to the maximum allowable weekly hours in accordance with university and funding guidelines.

Job Description


Summary
The Student Work Study position provides currently enrolled university students with part-time employment opportunities that support departmental operations while fostering professional growth and skill development. Student employees may be federally funded through the Federal Work-Study Program or institutionally funded; however, job responsibilities and performance expectations remain consistent regardless of funding source.Student Work Study employees perform a variety of entry-level administrative, operational, customer service, research, or program support duties, depending on departmental needs. Responsibilities may include assisting with office tasks, supporting events and programs, providing front-line customer service, data entry, filing, light research assistance, technology support, or other general support functions.This role is designed to complement the student's academic experience by promoting workplace readiness, accountability, communication skills, and time management. Student employees are expected to maintain professionalism, confidentiality (where applicable), and compliance with university policies while balancing work responsibilities with their academic commitments.Positions are part-time, scheduled around academic coursework, and limited to the maximum allowable weekly hours in accordance with university and funding guidelines.
Job Duties
  • Assists in the day to day maintenance and responsibilities of the assigned department
  • Responsible for clerical functions including answering phones, filing, scheduling, organizing, etc.
  • Responsible for other reasonable, related duties as assigned

Minimum Qualifications
  • High School Diploma/GED

Physical Demands
Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.
Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Work Shift

Workday Day (United States of America)

Worker Sub Type

Temporary

Employee Entity

Thomas Jefferson University

Primary Location Address

1015 Walnut Street, Philadelphia, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time(including per diemcolleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

For more benefits information, please click here

What Jefferson Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Jefferson Health

Sourced by ZipRecruiter

Jefferson Health is a revered name in the healthcare sector, based in Philadelphia, Pennsylvania, US. This nonprofit health system is dedicated to delivering high-quality, compassionate clinical care and services across the region. The organization was founded in 1824 as Jefferson Medical College, and over the years, it has grown into a vast network of physicians and specialists, hospitals, outpatient and urgent care facilities. Offering a comprehensive range of healthcare services, Jefferson Health covers areas including cancer care, neuroscience, orthopedics, and cardiovascular care, among others. The organization's mission is to improve lives by promoting overall health and wellness, emphasizing value-based care, and making innovative medical advancements. Besides, one of their notable achievements includes being recognized by the National Academy of Medicine as a national leader in patient safety improvements.

Industry

Hospitals and health care and social assistance

Company size

10,000+ Employees

Headquarters location

Philadelphia, PA, US

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