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Entry Level Tech Support Jobs in Philadelphia, PA

Collabera LLC

Entry Level IT Support

Pennington, NJ · On-site

$23 - $25/hr

Job Title: Entry Level IT Support Location: Pennington, NJ 08534 Work Arrangement: Hybrid (4 day onsite in a week) Client Industry: Banking/Finance Duration: 18-24 Months Contract [Possibility of FTE ...

TEKsystems

IT Support Analyst

Monroeville, NJ

$19.50/hr

About the Role As a Technology Support Admin, you will be responsible for 2nd and 3rd level support ... Experience Level Entry Level Job Type & Location This is a Contract position based out of Monroe ...

Burlington Stores

IT Support Specialist I

Beverly, NJ · On-site

Position Overview The IT Support Specialist I provides technical support for the corporate, supply ... A Day In The Life As an entry-level specialist, the candidate will be responsible for completing ...

Burlington

IT Support Specialist I

Edgewater Park, NJ

$15.60 - $22/hr

Position Overview The IT Support Specialist I provides technical support for the corporate, supply ... A Day in the Life As an entry-level specialist, the candidate will be responsible for completing ...

Trick Dog Technology

Computer Operator

Trenton, NJ · On-site

Dependable Entry-Level It Professional We're supporting a local government IT team in Trenton and looking for a couple of dependable, entry-level IT professionals to step in and help keep day-to-day ...

TEKsystems

Help Desk Specialist - Stores

Philadelphia, PA · Remote

$20 - $23/hr

This is an excellent opportunity for individuals with retail operations experience, customer service backgrounds, or entry-level IT support experience looking to grow their technology careers. Key ...

STC Direct Inc

Be Seen First

Technology Sales Specialist Entry Level

West Chester, PA · On-site

$800 - $1.0K/wk

Technology Sales Specialist - Entry Level Opening Are you someone who enjoys connecting with people ... Work toward individual and team sales goals with support and structured training * Track ...

STC Direct Inc

Be Seen First

Technology Sales Specialist Entry Level

West Chester, PA · On-site

$800 - $1.0K/wk

Technology Sales Specialist - Entry Level Opening Are you someone who enjoys connecting with people ... Work toward individual and team sales goals with support and structured training * Track ...

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All JobsTech Support JobsEntry Level Tech Support JobsEntry Level Tech Support Jobs in Philadelphia, PA

Entry Level Tech Support information

See Philadelphia, PA salary details

$27.2K

$43.9K

$66.6K

How much do entry level tech support jobs pay per year?

As of Aug 18, 2026, the average yearly pay for entry level tech support in Philadelphia, PA is $43,875.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,800.00 and $47,400.00 per year, depending on experience, location, and employer.

What is an entry level tech support job?

Entry level tech support jobs are positions designed for individuals who provide basic technical assistance and support to customers or end users. These roles typically involve troubleshooting hardware and software issues, answering questions about products or services, and helping users resolve common technology problems. Entry level tech support staff often work via phone, email, chat, or in person, and are expected to have strong communication skills as well as a fundamental understanding of computer systems. These jobs are a great starting point for those interested in a career in information technology, as they offer valuable hands-on experience and opportunities for advancement.

What are the key skills and qualifications needed to thrive as an entry level tech support professional?

To thrive as an Entry Level Tech Support professional, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, often supported by a high school diploma or relevant certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve issues. These skills are crucial for delivering timely technical solutions and ensuring customer satisfaction in a fast-paced support environment.

What are some common challenges faced by entry level tech support professionals, and how can they be effectively addressed?

Entry level tech support professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting unfamiliar technical issues, and communicating complex solutions to non-technical users. To address these challenges, it's helpful to develop strong problem-solving skills, maintain detailed documentation, and seek out mentorship or training from more experienced team members. Additionally, effective time management and clear, empathetic communication can greatly improve both user satisfaction and personal confidence in handling diverse support requests.

What is the difference between Entry Level Tech Support vs Help Desk Technician?

AspectEntry Level Tech SupportHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ often preferred
Work EnvironmentSupport for end-users, troubleshooting hardware/software issues, often in office or remote settingsAssist users with technical problems, provide remote or on-site support, typically in corporate or IT service environments
Employer & Industry UsageCommon in IT departments, tech companies, and customer support centersWidely used in corporate IT, government agencies, and service providers

Both roles involve assisting users with technical issues and require similar certifications. Entry Level Tech Support and Help Desk Technician positions often overlap in responsibilities, work environment, and industry usage, making them closely related entry-level IT support roles.

How to get into entry level tech support with no experience?

Entry level tech support roles often require basic knowledge of computer hardware, software, and troubleshooting skills. Gaining relevant certifications like CompTIA A+ and building hands-on experience through personal projects or volunteering can improve your chances; strong communication skills and a willingness to learn are also important.

What are the most commonly searched types of Tech Support jobs in Philadelphia, PA?

The most popular types of Tech Support jobs in Philadelphia, PA are:

What are popular job titles related to Entry Level Tech Support jobs in Philadelphia, PA?

For Entry Level Tech Support jobs in Philadelphia, PA, the most frequently searched job titles are:

What job categories do people searching Entry Level Tech Support jobs in Philadelphia, PA look for?

The top searched job categories for Entry Level Tech Support jobs in Philadelphia, PA are:

What cities near Philadelphia, PA are hiring for Entry Level Tech Support jobs?

Cities near Philadelphia, PA with the most Entry Level Tech Support job openings:

Entry Level Tech Support jobs near you
Infographic showing various Entry Level Tech Support job openings in Philadelphia, PA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $43,875 per year, or $21.1 per hour.

Entry Level IT Support

Collabera LLC

Pennington, NJ • On-site

$23 - $25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Job Title: Entry Level IT Support


Location: Pennington, NJ 08534
Work Arrangement: Hybrid (4 day onsite in a week)
Client Industry: Banking/Finance
Duration: 18-24 Months Contract [Possibility of FTE Conversion]
Schedule: Monday to Friday, 8 AM 5 PM EST


About the Role


We are hiring a Entry Level IT Support. This is a fantastic opportunity to work with one of the Fortune 10 companies in the U.S.


Key Responsibilities



  • Provide first-line technical support to internal users through phone and live chat.

  • Troubleshoot basic issues related to MS applications and proprietary systems.

  • Manage multiple live chats while maintaining a high level of customer service.

  • Identify, troubleshoot, and resolve basic technical issues within established guidelines.

  • Clearly document incidents, troubleshooting steps, and resolutions in support tickets.

  • Escalate unresolved issues to second-line support teams with accurate and detailed documentation.

  • Work closely with peers, technical Subject Matter Experts, and global support teams.

  • Prioritize multiple requests while maintaining service-level and quality expectations.


What We re Looking For



  • Entry level college/university grads or People looking to go into IT.

  • Excellent Communication, Client Care / Customer Service skills.

  • Work well as a team and build relationships to the global partners.

  • Excellent organizational skills, with the ability to prioritize workload.

  • Ability to multitask and maintain focus on all areas of responsibility concurrently.

  • Ability to consistently meet or exceed performance targets and goals correlated with customer service and call/chat handling.

  • Able to work in a fast-paced environment.


Compensation


Hourly Rate: $23 $25 per hour
This range reflects base compensation and may vary based on location, market conditions, experience, and candidate qualifications.


Benefits:

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)


About Us


At Collabera, we don t just offer jobs we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact.


Ready to Apply?


Apply now or reach out to Saurabh Bera at for more information. We look forward to speaking with you!

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