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Entry Level Tech Support Jobs in Philadelphia, PA

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All JobsTech Support JobsEntry Level Tech Support JobsEntry Level Tech Support Jobs in Philadelphia, PA

Entry Level Tech Support information

See Philadelphia, PA salary details

$27.2K

$43.9K

$66.6K

How much do entry level tech support jobs pay per year?

As of Aug 19, 2026, the average yearly pay for entry level tech support in Philadelphia, PA is $43,875.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,800.00 and $47,400.00 per year, depending on experience, location, and employer.

What is an entry level tech support job?

Entry level tech support jobs are positions designed for individuals who provide basic technical assistance and support to customers or end users. These roles typically involve troubleshooting hardware and software issues, answering questions about products or services, and helping users resolve common technology problems. Entry level tech support staff often work via phone, email, chat, or in person, and are expected to have strong communication skills as well as a fundamental understanding of computer systems. These jobs are a great starting point for those interested in a career in information technology, as they offer valuable hands-on experience and opportunities for advancement.

What are the key skills and qualifications needed to thrive as an entry level tech support professional?

To thrive as an Entry Level Tech Support professional, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, often supported by a high school diploma or relevant certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve issues. These skills are crucial for delivering timely technical solutions and ensuring customer satisfaction in a fast-paced support environment.

What are some common challenges faced by entry level tech support professionals, and how can they be effectively addressed?

Entry level tech support professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting unfamiliar technical issues, and communicating complex solutions to non-technical users. To address these challenges, it's helpful to develop strong problem-solving skills, maintain detailed documentation, and seek out mentorship or training from more experienced team members. Additionally, effective time management and clear, empathetic communication can greatly improve both user satisfaction and personal confidence in handling diverse support requests.

What is the difference between Entry Level Tech Support vs Help Desk Technician?

AspectEntry Level Tech SupportHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ often preferred
Work EnvironmentSupport for end-users, troubleshooting hardware/software issues, often in office or remote settingsAssist users with technical problems, provide remote or on-site support, typically in corporate or IT service environments
Employer & Industry UsageCommon in IT departments, tech companies, and customer support centersWidely used in corporate IT, government agencies, and service providers

Both roles involve assisting users with technical issues and require similar certifications. Entry Level Tech Support and Help Desk Technician positions often overlap in responsibilities, work environment, and industry usage, making them closely related entry-level IT support roles.

How to get into entry level tech support with no experience?

Entry level tech support roles often require basic knowledge of computer hardware, software, and troubleshooting skills. Gaining relevant certifications like CompTIA A+ and building hands-on experience through personal projects or volunteering can improve your chances; strong communication skills and a willingness to learn are also important.

What are the most commonly searched types of Tech Support jobs in Philadelphia, PA?

The most popular types of Tech Support jobs in Philadelphia, PA are:

What are popular job titles related to Entry Level Tech Support jobs in Philadelphia, PA?

For Entry Level Tech Support jobs in Philadelphia, PA, the most frequently searched job titles are:

What job categories do people searching Entry Level Tech Support jobs in Philadelphia, PA look for?

The top searched job categories for Entry Level Tech Support jobs in Philadelphia, PA are:

What cities near Philadelphia, PA are hiring for Entry Level Tech Support jobs?

Cities near Philadelphia, PA with the most Entry Level Tech Support job openings:

Entry Level Tech Support jobs near you
Infographic showing various Entry Level Tech Support job openings in Philadelphia, PA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $43,875 per year, or $21.1 per hour.

General Auto Service Tech / Entry-Level Mechanic - New Castle Acura

HERTRICH Family of Automobile Dealerships

New Castle, DE • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Hertrich rating

6.7

Company rating: 6.7 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

82nd of 154 rated car dealerships

Job description

General Auto Service Tech / Entry-Level Mechanic. Must have 1-2 years of automotive repair experience.Have you started on your journey as an auto tech repair and feel like your career is stalled?Turbo charge your future with the Hertrich Family of Dealerships! Paid training is provided!At Hertrich Family of Dealerships, we don't just offer jobs-we build careers. As a family-owned automotive group, we invest in our people with paid training, modern facilities, and real advancement opportunities. Whether you're an entry-level mechanic or a general service technician looking to grow, this is a place where you can earn, learn, and move forward.With 24 dealerships, 14 collision centers, and 18 automotive brands, we offer stability, high shop volume, a well-stocked parts department and long-term career potential-all while supporting the communities we serve.What We Offer YouPaid Training & Certifications - Learn the latest tools, technology, and repair techniques5-Day Work Week - Sundays off for better work-life balanceCompetitive Pay & Performance BonusesClear Career Path - Structured training and advancement programsWell-Organized, High-Volume Shops with experienced leadershipSupportive Team Culture built on integrity and teamworkWhat You'll DoPerform basic automotive services including oil changes, lube services, and fluid flushesComplete Multi-Point Inspections (MPIs)Assist with brake services (experience a plus, not required)Gain hands-on experience while working toward technician certificationsMaintain a clean, safe, and professional work environmentWhat We're Looking ForMotivated, dependable, and customer-focused team playerDesire to learn and grow into a certified automotive technician1+ year of automotive maintenance or repair experience requiredOwn a basic set of automotive repair toolsAbility to read and understand technical documentsHigh School Diploma or GEDValid driver's license with minimal pointsBenefitsCompetitive compensation with strong earning potentialFamily Medical, Dental & Vision Insurance PlansDisability & Life Insurance Plan AvailablePaid Time Off (vacation, holidays, personal/sick days)401(k) with employer matchEmployee vehicle purchase discountsOnline and hands-on training through our Learning Management SystemReady to Get Started?Apply online or in person at our Hertrich Repair Shop (weekdays, 9AM-5PM). We look forward to helping you build a long-term, successful career.Hertrich Family of Dealerships is an Equal Opportunity Employer and Drug-Free Workplace.
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