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Entry Level Tech Support Jobs in Malden, MA (NOW HIRING)

MSCCN

Desktop Support - Andover, MA

Andover, MA · On-site

$30K - $45K/yr

Client Center (Tech Bar) Support * IT Service Management Updates * Other Client Support duties ... all entry-level new hires * Knowledge of PC Imaging * Experience with change management and ...

Christian Science

Network Administrator I

Boston, MA · On-site

$38.99 - $50.68/hr

... . This role is suitable for professionals at varying stages of their networking careers, from entry-level to experienced administrators, who are eager to support, maintain, and enhance network ...

Shriners Children's

Surgical Tech I

Boston, MA · On-site

$26.58 - $39.86/hr

Company Overview Shriners Children's is an organization that respects, supports, and values each ... This entry-level position involves preparing the operating room, handling instruments and supplies ...

Shrinerschildrens

Surgical Tech I

Boston, MA

Company Overview Shriners Children's is an organization that respects, supports, and values each ... This entry-level position involves preparing the operating room, handling instruments and supplies ...

Shriners Children's

Surgical Tech I

Boston, MA · On-site

$26.58 - $39.86/hr

Company Overview Shriners Children's is an organization that respects, supports, and values each ... This entry-level position involves preparing the operating room, handling instruments and supplies ...

VHB

Entry Level Traffic Engineer

Boston, MA · Hybrid

$80K - $84K/yr

Overview ABOUT THE POSITION VHB's Boston, MA or Watertown, MA office is looking for an Entry-Level ... Learning and development supported by evolving tools and technologies, including AI * Best-in-class ...

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Showing results 41-60

All JobsTech Support JobsEntry Level Tech Support JobsEntry Level Tech Support Jobs in Malden, MA

Entry Level Tech Support information

See Malden, MA salary details

$28.2K

$45.3K

$68.8K

How much do entry level tech support jobs pay per year?

As of Aug 23, 2026, the average yearly pay for entry level tech support in Malden, MA is $45,348.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,100.00 and $49,000.00 per year, depending on experience, location, and employer.

What is an entry level tech support job?

Entry level tech support jobs are positions designed for individuals who provide basic technical assistance and support to customers or end users. These roles typically involve troubleshooting hardware and software issues, answering questions about products or services, and helping users resolve common technology problems. Entry level tech support staff often work via phone, email, chat, or in person, and are expected to have strong communication skills as well as a fundamental understanding of computer systems. These jobs are a great starting point for those interested in a career in information technology, as they offer valuable hands-on experience and opportunities for advancement.

What are the key skills and qualifications needed to thrive as an entry level tech support professional?

To thrive as an Entry Level Tech Support professional, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, often supported by a high school diploma or relevant certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve issues. These skills are crucial for delivering timely technical solutions and ensuring customer satisfaction in a fast-paced support environment.

What are some common challenges faced by entry level tech support professionals, and how can they be effectively addressed?

Entry level tech support professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting unfamiliar technical issues, and communicating complex solutions to non-technical users. To address these challenges, it's helpful to develop strong problem-solving skills, maintain detailed documentation, and seek out mentorship or training from more experienced team members. Additionally, effective time management and clear, empathetic communication can greatly improve both user satisfaction and personal confidence in handling diverse support requests.

What is the difference between Entry Level Tech Support vs Help Desk Technician?

AspectEntry Level Tech SupportHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ often preferred
Work EnvironmentSupport for end-users, troubleshooting hardware/software issues, often in office or remote settingsAssist users with technical problems, provide remote or on-site support, typically in corporate or IT service environments
Employer & Industry UsageCommon in IT departments, tech companies, and customer support centersWidely used in corporate IT, government agencies, and service providers

Both roles involve assisting users with technical issues and require similar certifications. Entry Level Tech Support and Help Desk Technician positions often overlap in responsibilities, work environment, and industry usage, making them closely related entry-level IT support roles.

How to get into entry level tech support with no experience?

Entry level tech support roles often require basic knowledge of computer hardware, software, and troubleshooting skills. Gaining relevant certifications like CompTIA A+ and building hands-on experience through personal projects or volunteering can improve your chances; strong communication skills and a willingness to learn are also important.

What job categories do people searching Entry Level Tech Support jobs in Malden, MA look for?

The top searched job categories for Entry Level Tech Support jobs in Malden, MA are:

What cities near Malden, MA are hiring for Entry Level Tech Support jobs?

Cities near Malden, MA with the most Entry Level Tech Support job openings:

Entry Level Tech Support jobs near you
Infographic showing various Entry Level Tech Support job openings in Malden, MA as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $45,348 per year, or $21.8 per hour.

Entry-Level Opportunity - Technical Customer Support Specialist

Myomo, Inc

Burlington, MA • On-site

$26 - $28/hr

Full-time

Posted 17 days ago

Job description

Entry-Level Opportunity - Technical Customer Support Specialist
Department: Quality
Employment Type: Full Time
Location: Burlington, MA
Compensation: $26.00 - $28.00 / hour
Description
Why should you join our success story?
Based on patented technology developed at MIT, Harvard Medical School and by the Company, Myomo develops and markets the MyoPro® product line of lightweight, non-invasive, powered arm braces (orthoses) to restore function in paralyzed or weakened arms and hands of individuals that have suffered a stroke, spinal cord, or nerve injury. (E.g. brachial plexus injury or other neuro-muscular disabilities.) It is the only device that, sensing a patient's own neurological signals through non-invasive wearable sensors, can restore the ability to use their arms and hands so that they can live independently, increase their quality of life, reduce cost of care, and return to work. Published clinical research shows a clinically significant instantaneous reduction in upper extremity impairment with the MyoPro. Our technology has been referred by leading-edge rehabilitation facilities including Mayo Clinic, Kennedy Krieger Institute, Cleveland Clinic, Loma Linda Medical Center, Massachusetts General Hospital, numerous VA Hospitals, and more. Myomo is headquartered in Burlington, Massachusetts, with sales and clinical professionals across the U.S.
What we're looking for:
The Technical Customer Support (TCS) Specialist is responsible for managing customer support activities, processing cases, and coordinating RMA's in alignment with Myomo's Service operations and Quality Management System (QMS). This role serves as the central customer support intake and coordination function for all service-related activities ensuring timely case creation, accurate documentation, effective troubleshooting, and seamless handoff to Service, Quality, and Engineering teams.
Keys to success include warm, empathetic professionalism and active listening skills on the phone, a solutions-oriented, problem-solving mentality, genuine curiosity and drive to learn and grow better each day as a customer support professional, an aptitude for continuous learning, and the ability to catalogue and document details correctly.
This role could be a good fit if you're a systematic-minded individual who enjoys having a clear process and following it whenever possible, as well as someone who enjoys maximizing productivity and order in your environment. Our ideal candidate is comfortable leveraging modern tools including AI to enhance efficiencies while also understanding the importance of the human touch in customer service.
How You'll Drive Impact:
Customer Support & Case Management
  • Serve as the primary point of contact for incoming customer communications. (Phone, email, and portals)
  • Create, triage, and manage Cases and RMAs within the QMS. (Arena or equivalent)
  • Ensure all required data is captured accurately at intake. (Device, issue, contacts, warranty status)
  • Maintain ownership of case lifecycle from intake through closure or handoff.

Technical Troubleshooting
  • Provide first-level troubleshooting support for Myomo devices. (Hardware, software, system configuration)
  • Escalate complex issues to Service, Quality, or Engineering as appropriate.
  • Support remote troubleshooting sessions with field staff, clinicians, and patients.
  • Document troubleshooting steps and outcomes in accordance with QMS requirements.

RMA & Service Coordination
  • Initiate and manage RMA process including device intake coordination, shipping logistics and documentation, and work order alignment with the Service team.
  • Track devices through the service workflow and provide status updates to stakeholders.
  • Partner closely with Service team to prioritize and expedite repairs when needed.

Quality & Regulatory Compliance
  • Ensure all activities comply with FDA, ISO, and internal QMS procedures.
  • Support complaint handling, adverse event reporting, and documentation requirements.
  • Maintain accurate and audit-ready records for all cases and RMAs.
  • Follow and help improve SOPs and Work Instructions.

Data, Reporting & Continuous Improvement
  • Maintain accurate data entry and case documentation within Arena.
  • Generate reports on case volume, turnaround time (TAT), and trends.
  • Identify recurring issues and support root cause analysis efforts.
  • Contribute to process improvements to enhance efficiency, scalability, and customer experience.
  • Support internal communication of case status and key updates.

What You'll Bring:
Core Competencies
  • A customer-focused mindset with strong problem-solving abilities.
  • Ownership and accountability for case resolution.
  • Ability to prioritize and manage workload under time constraints.
  • Cross-functional communication and collaboration.
  • Process-driven with a continuous improvement mindset.

Experience
  • 1-3 years of customer service or technical support experience.
  • Strong organizational skills with the ability to manage multiple cases simultaneously.
  • Excellent written and verbal communication skills.
  • Ability to work in a fast-paced, regulated environment.
  • Thorough attention to detail and accuracy in documentation.
  • Proficiency with Microsoft Office and web-based systems.

Preferred
  • Experience in medical devices, healthcare, or another regulated industry.
  • Experience with data analysis and reporting.
  • Past work supporting electromechanical devices and/or software systems.
  • Associate or Bachelor's degree in engineering, Biomedical, or related field.

Apply