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Entry Level Tech Support Jobs in Livermore, CA (NOW HIRING)

ZL Technologies

Entry-Level Accountant

Milpitas, CA · On-site

Support revenue recognition and deferred revenue accounting under company policies. * Prepare ... GAAP. About ZL Tech For 27 years, ZL has been on the forefront of harnessing enterprise data for ...

ZL Technologies

Entry-Level Accountant

Milpitas, CA

Support revenue recognition and deferred revenue accounting under company policies. * Prepare ... GAAP. About ZL Tech For 27 years, ZL has been on the forefront of harnessing enterprise data for ...

Beta Soft System Inc.

Entry level jobs

Fremont, CA

Our primary goal is to staff internal projects, then secondarily, to extend our client support ... provider of Information Technology, Consulting Services and outsourcing company with global ...

MindSource

System Admin (Entry)

San Jose, CA · On-site

MindSource is seeking a motivated Entry-Level System Administrator to support day-to-day IT infrastructure operations. This role offers an opportunity for someone early in their career to gain hands ...

Salas O'Brien

Entry-level Electrical Engineer

San Jose, CA · On-site

$75K - $85K/yr

Our specialized experience includes design for data centers, healthcare, science and technology ... Support the development of schematics, wiring diagrams, and layout drawings. * Collaborate with ...

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All JobsTech Support JobsEntry Level Tech Support JobsEntry Level Tech Support Jobs in Livermore, CA

Entry Level Tech Support information

See Livermore, CA salary details

$31.7K

$51K

$77.4K

How much do entry level tech support jobs pay per year?

As of Sep 1, 2026, the average yearly pay for entry level tech support in Livermore, CA is $51,002.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $55,100.00 per year, depending on experience, location, and employer.

What is an entry level tech support job?

Entry level tech support jobs are positions designed for individuals who provide basic technical assistance and support to customers or end users. These roles typically involve troubleshooting hardware and software issues, answering questions about products or services, and helping users resolve common technology problems. Entry level tech support staff often work via phone, email, chat, or in person, and are expected to have strong communication skills as well as a fundamental understanding of computer systems. These jobs are a great starting point for those interested in a career in information technology, as they offer valuable hands-on experience and opportunities for advancement.

What are the key skills and qualifications needed to thrive as an entry level tech support professional?

To thrive as an Entry Level Tech Support professional, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, often supported by a high school diploma or relevant certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve issues. These skills are crucial for delivering timely technical solutions and ensuring customer satisfaction in a fast-paced support environment.

What are some common challenges faced by entry level tech support professionals, and how can they be effectively addressed?

Entry level tech support professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting unfamiliar technical issues, and communicating complex solutions to non-technical users. To address these challenges, it's helpful to develop strong problem-solving skills, maintain detailed documentation, and seek out mentorship or training from more experienced team members. Additionally, effective time management and clear, empathetic communication can greatly improve both user satisfaction and personal confidence in handling diverse support requests.

What is the difference between Entry Level Tech Support vs Help Desk Technician?

AspectEntry Level Tech SupportHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ often preferred
Work EnvironmentSupport for end-users, troubleshooting hardware/software issues, often in office or remote settingsAssist users with technical problems, provide remote or on-site support, typically in corporate or IT service environments
Employer & Industry UsageCommon in IT departments, tech companies, and customer support centersWidely used in corporate IT, government agencies, and service providers

Both roles involve assisting users with technical issues and require similar certifications. Entry Level Tech Support and Help Desk Technician positions often overlap in responsibilities, work environment, and industry usage, making them closely related entry-level IT support roles.

How to get into entry level tech support with no experience?

Entry level tech support roles often require basic knowledge of computer hardware, software, and troubleshooting skills. Gaining relevant certifications like CompTIA A+ and building hands-on experience through personal projects or volunteering can improve your chances; strong communication skills and a willingness to learn are also important.

What cities near Livermore, CA are hiring for Entry Level Tech Support jobs?

Cities near Livermore, CA with the most Entry Level Tech Support job openings:

Entry Level Tech Support jobs near you
Infographic showing various Entry Level Tech Support job openings in Livermore, CA as of August 2026, with employment types broken down into 76% Full Time, and 24% Part Time. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $51,002 per year, or $24.5 per hour.

IT Support / Desktop Support Technician (Entry Level)

New Era Technology

San Jose, CA

Full-time

Posted 3 days ago

New

New Era Technology rating

7.9

Company rating: 7.9 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

80th of 226 rated it services

Job description

Position Overview

We are looking for an IT Support / Desktop Support Technician to provide hands-on technical support to clients and employees. In this role, you will troubleshoot hardware and software issues, set up and maintain computers, install applications, and make sure systems are secure and working properly.

You will also work directly with users, provide excellent customer service, and manage support requests through an IT ticketing system.

Hardware & Desktop Support

  • Troubleshoot and diagnose computer hardware and performance issues.
  • Install, replace, and upgrade computer components such as RAM, hard drives, and other hardware.
  • Replace faulty or damaged computer parts and perform routine hardware maintenance.
  • Test computers and equipment after repairs to make sure everything is working correctly.
  • Set up and configure new computers and deploy operating system images.
  • Support Lenovo ThinkPad laptops and Apple MacBooks.

 Software & Application Support

  • Install, configure, and upgrade software and applications.
  • Support software rollout and deployment projects.
  • Troubleshoot Windows and macOS operating system issues.
  • Provide support for Microsoft Office / Microsoft 365 applications.
  • Troubleshoot VPN, antivirus, security, and other desktop applications.
  • Assist users with applications such as Adobe Suite and other business-critical software.

 IT Service & Ticket Management

  • Respond to user support requests and technical incidents in a timely and professional manner.
  • Log, update, track, and close support tickets using an IT service management (ITSM) / ticketing system.
  • Prioritize tickets based on urgency and business impact.
  • Escalate complex or critical issues to the appropriate technical team.
  • Keep users informed about the status of their support requests.

 Security & System Health

  • Perform basic system health checks and resolve issues that could affect system performance or security.
  • Ensure computers meet required security and software standards.
  • Support activities such as:
    • Security patching
    • Disk encryption
    • Antivirus protection
    • Software updates
    • Backup checks
  • Follow company IT and security policies.

 Customer Support

  • Provide friendly and professional technical support to both technical and non-technical users.
  • Explain technical issues and solutions in simple, easy-to-understand language.
  • Build positive relationships with clients and users.
  • Handle multiple support requests while maintaining a high level of customer service.

 What We're Looking For

Required Qualifications & Experience

  • 1+ year of experience in IT support, desktop support, technical support, or a similar role.
  • Hands-on experience installing, configuring, and troubleshooting computers and software.
  • Experience supporting users in a corporate IT environment.
  • Experience using an IT ticketing / case management system.
  • Experience supporting Microsoft 365 / Office 365.
  • Strong troubleshooting and problem-solving skills.
  • CompTIA A+ certification is preferred, or equivalent hands-on experience.

 Technical Skills

Experience with some or most of the following technologies is preferred:

  • Lenovo ThinkPad laptops
  • Apple MacBooks / macOS
  • Microsoft Windows 10
  • Microsoft Office / Microsoft 365
  • Adobe Suite
  • Cisco AnyConnect VPN
  • SCCM / Microsoft Endpoint Configuration Manager
  • Casper / Jamf or similar Mac management tools
  • McAfee / enterprise antivirus solutions
  • PingID or similar MFA solutions
  • CrashPlan or similar backup solutions
  • ITSM / service desk ticketing systems

 What Will Make You Successful

  • Strong customer service and communication skills.
  • Positive attitude and a team-oriented approach.
  • Ability to communicate effectively with both technical and non-technical users.
  • Strong analytical and troubleshooting abilities.
  • Good attention to detail.
  • Ability to prioritize tasks and manage time effectively.
  • Comfortable working in a fast-paced environment.
  • Ability to learn new technologies and adapt to changing requirements.
  • Ability to remain calm and professional when handling urgent technical issues.

 Performance Expectations

Success in this role will be measured by:

  • Meeting agreed Service Level Agreement (SLA) targets.
  • Responding to and resolving support requests within expected timelines.
  • Maintaining accurate and up-to-date ticket information.
  • Providing a high level of customer satisfaction.
  • Meeting agreed productivity and utilization expectations.

In Simple Terms

This is a hands-on IT support role. You will help users when their computers, applications, operating systems, VPN, or other IT services are not working properly. You will troubleshoot the issue, fix it when possible, document the solution, and escalate it when additional technical expertise is required.

If you enjoy troubleshooting computers, helping people, and working with both Windows and Mac environments, this could be a great fit.

 

Physical Requirements & Onsite Expectations

  • Ability to lift and move equipment weighing up to 30 pounds when required.
  • This is an onsite position, so candidates must have reliable transportation to travel to the work location.

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