Overview
Support Specialist I - K-12 Technology Support - On-site
About All Covered
All Covered, the IT Services Division of Konica Minolta Business Solutions (KMBS), is a national IT services provider serving organizations from SMB through enterprise. More than 1,000 employees across the U.S. and Canada deliver technology services to clients.
Role Overview
The Support Specialist I helps school clients maintain reliable technology that supports teaching, learning, and daily operations. This role centers on end-user and classroom support while building foundational skills in Google Workspace for Education, ChromeOS, identity, networking, cloud, and security administration.
Responsibilities
Essential Job Functions
- Provide responsive on-site and remote support to teachers, administrators, staff, and students, prioritizing instructional continuity and dependable service.
- Support Chromebooks and ChromeOS, Google Workspace for Education, classroom and audiovisual technology, Windows and macOS endpoints, mobile devices, printers and peripherals, and common SIS, LMS, instructional, and administrative applications.
- Diagnose and resolve entry-level wired and wireless connectivity issues, including DNS, DHCP, VPN, and basic Layer 2 switching.
- Perform scheduled maintenance, device updates, testing, and preventive work using ChromeOS and endpoint management, RMM tools, and prescribed checklists while minimizing disruption to instruction.
- Record work in the IT service management platform, provide clear status updates to school stakeholders, and submit accurate daily timecards.
- Maintain current documentation for devices, systems, networks, cloud services, SIS and LMS integrations, filtering and security tools, and configurations so any Service Delivery Team member can provide consistent support.
- Complete assigned tasks and milestones for school technology projects, including Chromebook deployments, Google Workspace configuration or migration, classroom technology rollouts, network and security upgrades, and summer refresh initiatives.
- Collaborate with team members and school stakeholders to identify technology needs and communicate potential projects or service improvements to the account team.
- Meet All Covered communication standards and the effective utilization target of 95%, escalating promptly when an issue affects instruction, student access, school operations, or completion of assigned work.
- Develop subject-matter expertise in K-12 technology areas based on school, client, market, and regional needs.
- Participate in the on-call rotation as required, including after-hours on-site visits or planned work during school breaks.
Qualifications
- High school diploma or equivalent required; bachelor's degree preferred.
- Minimum of two years of technology support experience in a K-12 or similar multi-user environment, including Google Workspace for Education and Chromebooks or ChromeOS devices; Windows and macOS experience is a plus.
- At least one current, role-relevant certification is required: CompTIA A+; Google Certified Educator Level 1 or Level 2; Cisco Certified Support Technician (CCST) Networking; or an equivalent endpoint or networking certification.
- Valid driver's license and reliable transportation, as required.
- Working knowledge of Google Workspace for Education-including Gmail, Drive, Docs, Sheets, Slides, Forms, Calendar, Meet, Classroom, and Groups-and the ability to troubleshoot account access, sharing, permissions, and common classroom workflows.
- Familiarity with the Google Admin console and ChromeOS administration, including organizational units, groups, user lifecycle, Chromebook enrollment, device and user policies, Wi-Fi profiles, app and extension deployment, and 2-Step Verification, is strongly preferred.
- Practical experience supporting Chromebooks and ChromeOS, with working knowledge of Windows, macOS, iOS/iPadOS, and Android devices.
- Basic understanding of core networking protocols and services, including TCP/IP (IPv4/IPv6), DNS, DHCP, enterprise Wi-Fi, VLANs, VPNs, and Layer 2 switching.
- Basic understanding of K-12 security practices, including WPA2/WPA3, 2-Step Verification or MFA, endpoint protection, next-generation firewalls, web and DNS content filtering, secure remote access, least privilege, phishing awareness, and student and staff data privacy.
- Basic understanding of Google Workspace file recovery and retention, along with endpoint, server, and cloud/SaaS backup and restore processes.
- Proven troubleshooting and diagnostic skills, including remote support through ITSM ticketing, RMM, and remote assistance tools.
- Clear, patient, and age-appropriate verbal and written communication, with a strong service orientation for users with varied technical experience.
- Detail-oriented self-starter who collaborates effectively and delivers dependable follow-through with minimal supervision.
#DL1
About Us
This posting reflects an existing vacancy that we are actively recruiting for.
Cette annonce correspond à un poste actuellement vacant pour lequel nous recrutons activement.
About Konica Minolta
Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta's 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta's bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN's MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence's BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter.
Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.
Au sujet de Konica Minolta
Solutions d'affaires Konica Minolta (Konica Minolta) a entamé son parcours il y a plus de 150 ans, avec la volonté de voir et de faire les choses autrement. Elle fait équipe avec ses clients pour donner forme à leurs idées en appuyant leur transformation numérique grâce à un riche portefeuille de solutions pour un milieu de travail connecté et futé. Parmi ses technologies d'affaires, on retrouve des services de TI, la gestion intelligente de l'information, des solutions de sécurité vidéo et des services d'impression gérés ainsi que des technologies de bureau et des solutions d'impression industrielle et commerciale. L'année 2025 marque le 20e anniversaire de l'entrée de Konica Minolta dans le marché de l'impression de production; l'entreprise souligne « 20 années d'excellence, d'innovation et de résultats » tout en continuant d'être une figure de proue dans l'impression numérique commerciale. C'est aussi l'année où la marque bizhub de Konica Minolta célèbre ses 20 ans, au cours desquels la gamme a révolutionné la technologie de bureau, redéfini les processus des entreprises, et évolué continuellement pour répondre aux besoins des milieux de travail modernes, mue par les avancées technologiques et la volonté d'innover. Konica Minolta est fière de faire partie du palmarès 2025 des meilleurs grands employeurs d'Amérique de Forbes, d'avoir figuré à plusieurs reprises au palmarès CRN des 500 fournisseurs de services gérés, d'avoir été nommée la marque numéro un en matière de fidélité des clients sur le marché des appareils de bureau multifonctions par Brand Keys pendant 18 années consécutives, et de s'être vue décerner les prix BLI « A3 Line of the Year » 2021 et 2025 et « Most Colour Consistent A3 Brand » 2021-2023 de Keypoint Intelligence pour sa gamme bizhub One i-Series. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l'entreprise sur Facebook, YouTube, LinkedIn et Twitter.
Konica Minolta fonctionne selon un modèle de services partagés nord-américain qui permet d'harmoniser les priorités transfrontalières et d'améliorer la prestation de services aux organisations opérationnelles. Le modèle combine des fonctions de service américaine et canadienne afin d'offrir davantage de ressources aux services de soutien comme l'administration des ventes, la logistique et la chaîne d'approvisionnement, le marketing, la planification des produits, la finance, les TI, les RH et les services juridiques.
Salary Disclaimer
Konica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate's skills, experience, job-related knowledge, geographic location, and specific business needs.
Salaire- A titre indicatif
Konica Minolta s'engage en faveur de pratiques de rémunération transparentes et équitables. Notre structure salariale est conçue pour soutenir la croissance des employés, permettant aux individus de progresser dans la fourchette salariale au fur et à mesure de leur progression. Le salaire de base réel proposé variera en fonction des compétences, de l'expérience, des connaissances liées au poste, de la localisation géographique et des besoins spécifiques de l'entreprise du candidat.
AI Disclosure
Konica Minolta Business Solutions (Canada) Ltd., or its authorized third-party contractors, may employ Artificial Intelligence technologies to support elements of the recruitment process. Notwithstanding this, Applications are reviewed by our recruitment team, who always make the final hiring decision.
Mention d'utilisation de l'IA
Konica Minolta Business Solutions (Canada) Ltd., ou ses prestataires tiers autorisés, peuvent utiliser des technologies d'intelligence artificielle pour soutenir certains aspects du processus de recrutement. Néanmoins, les candidatures sont examinées par notre équipe de recrutement, qui prend toujours la décision finale d'embauche.
EOE Statement
Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.
Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.
Déclaration sur l'égalité des chances :
Konica Minolta est un employeur souscrivant au principe de l'égalité d'accès à l'emploi et de l'action positive. Nous considérons tous les candidats qualifiés pour un emploi sans distinction de race, de couleur, de religion, de croyance, d'origine nationale, de sexe, de grossesse, d'âge, d'orientation sexuelle, de statut de personne transgenre, d'identité de genre, de handicap, d'aliénation ou de citoyenneté, d'état civil ou de partenariat, d'informations génétiques, de statut de vétéran ou de toute autre caractéristique protégée par les lois applicables
Solutions d'affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.
