Position Overview
We are seeking reliable and customer-focused Junior POS Support Technicians to join our team for a recurring event-based assignment throughout August. This role provides onsite technical support for Point-of-Sale (POS) systems and related equipment during live events, helping ensure uninterrupted operations and a positive customer experience.
This is a W-2 position with scheduled event shifts. Candidates must be available to work multiple event dates and be comfortable providing hands-on technical support in fast-paced retail, stadium, arena, or entertainment environments.
Schedule
- Multiple event dates throughout July & August (LISTED BELOW - PLEASE REVIEW)
- Required onsite arrival time: 5:00 PM
- Shift duration typically runs through 10:00 PM
- Technicians may be required to remain onsite beyond scheduled end times if additional support is needed
Responsibilities
- Provide onsite support for POS systems and peripherals during events
- Troubleshoot and resolve issues with cash registers, POS terminals, payment devices, receipt printers, and barcode scanners
- Replace and swap malfunctioning POS equipment as needed
- Verify proper operation and network connectivity of replacement equipment
- Assist with basic cabling, device setup, and peripheral connections
- Perform functionality testing following repairs or equipment swaps
- Document work performed, including asset information, serial numbers, and troubleshooting activities
- Provide status updates to project managers and remote support teams
- Escalate complex issues requiring advanced technical assistance
- Maintain a professional presence while supporting end users and event staff
Qualifications
- Basic computer hardware and troubleshooting experience
- Familiarity with POS systems, cash registers, payment terminals, and retail technology preferred
- Strong problem-solving skills and attention to detail
- Ability to follow documented procedures and remote guidance
- Excellent communication and customer service skills
- Ability to work independently in a fast-paced environment
Preferred Experience
- Desktop Support
- Field Service Technician
- POS Support
- Retail Technology Support
- Help Desk or End User Support
- Hardware Installation and Replacement
Required Equipment
- Standard hand tools (screwdrivers, pliers, etc.)
- Smartphone capable of taking and uploading photos
- Laptop preferred but not required
Success Measures
- Timely resolution of POS hardware issues
- Successful replacement and testing of malfunctioning equipment
- Accurate documentation and completion notes
- Minimal disruption to event operations
- Professional communication with customers, staff, and support teams
Additional Information
Training and remote support will be provided. This position is ideal for entry-level technicians looking to gain hands-on experience supporting POS systems, retail technology, and event operations while working alongside experienced technical support teams.
Dates Needed:
Cleveland — Progressive Field
- Jul 20 — Cleveland Guardians vs. Minnesota Twins
- Jul 21 — Cleveland Guardians vs. Minnesota Twins (Disability Pride)
- Jul 22 — Cleveland Guardians vs. Minnesota Twins
- Jul 31 — Cleveland Guardians vs. Arizona Diamondbacks
- Aug 1 — Cleveland Guardians vs. Arizona Diamondbacks (Slider's Birthday)
- Aug 2 — Cleveland Guardians vs. Arizona Diamondbacks
- Aug 4 — Cleveland Guardians vs. New York Mets
- Aug 5 — Cleveland Guardians vs. New York Mets (125th Anniversary)
- Aug 6 — Cleveland Guardians vs. New York Mets
- Aug 14 — Cleveland Guardians vs. San Diego Padres
- Aug 15 — Cleveland Guardians vs. San Diego Padres
- Aug 16 — Cleveland Guardians vs. San Diego Padres
- Aug 18 — Cleveland Guardians vs. San Francisco Giants
- Aug 19 — Cleveland Guardians vs. San Francisco Giants
- Aug 20 — Cleveland Guardians vs. San Francisco Giants
- Aug 28 — Cleveland Guardians vs. Kansas City Royals (Free Shirt Friday)
- Aug 29 — Cleveland Guardians vs. Kansas City Royals
- Aug 30 — Cleveland Guardians vs. Kansas City Royals (Kids Fun Day)
Company Description
F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.
WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.