Avaya Aspect Dialer Admin
Dallas, TX · On-site
... IVR, NICE Call Recording, and AcmePacket Session Border Controllers Key Responsibilities Lead installation/deployment effort with the vendor and document technical details (HLD, LLD, BRD and PAR ...
Dallas, TX · On-site
... IVR, NICE Call Recording, and AcmePacket Session Border Controllers Key Responsibilities Lead installation/deployment effort with the vendor and document technical details (HLD, LLD, BRD and PAR ...
Dallas, TX · On-site
... IVR, NICE Call Recording, and AcmePacket Session Border Controllers Key Responsibilities Lead installation/deployment effort with the vendor and document technical details (HLD, LLD, BRD and PAR ...
Dallas, TX · On-site
... IVR, NICE Call Recording, and AcmePacket Session Border Controllers Key Responsibilities Lead installation/deployment effort with the vendor and document technical details (HLD, LLD, BRD and PAR ...
Dallas, TX · On-site
... IVR, NICE Call Recording, and AcmePacket Session Border Controllers Key Responsibilities Lead installation/deployment effort with the vendor and document technical details (HLD, LLD, BRD and PAR ...
Frederick, MD · On-site
Experience with NICE Uptivity Call Recording Screen capture| TASKE Reporting| Cisco| Secure Telephone| and Video CommunicationsExperience with Telecommunications TechnologiesAdvanced understanding of ...
Frederick, MD · On-site
Experience with NICE Uptivity Call Recording Screen capture| TASKE Reporting| Cisco| Secure Telephone| and Video CommunicationsExperience with Telecommunications TechnologiesAdvanced understanding of ...
Experience with NICE Uptivity Call Recording Screen capture| TASKE Reporting| Cisco| Secure Telephone| and Video CommunicationsExperience with Telecommunications TechnologiesAdvanced understanding of ...
Experience with NICE Uptivity Call Recording Screen capture| TASKE Reporting| Cisco| Secure Telephone| and Video CommunicationsExperience with Telecommunications TechnologiesAdvanced understanding of ...
... Call recording (preferably NICE) Workforce management solutions (preferably Aspect) Performance management and data warehousing (preferably Merced and Business Objects) Integration with web services ...
... Call recording (preferably NICE) Workforce management solutions (preferably Aspect) Performance management and data warehousing (preferably Merced and Business Objects) Integration with web services ...
Orlando, FL · On-site
... NICE CXOne ecosystem, voice systems, call center technologies, PBX, gateways, voice networks, voicemail, call recording and auxiliary support systems. This position has knowledge of WAN/LAN ...
Orlando, FL · On-site
... NICE CXOne ecosystem, voice systems, call center technologies, PBX, gateways, voice networks, voicemail, call recording and auxiliary support systems. This position has knowledge of WAN/LAN ...
... Call recording (preferably NICE) Workforce management solutions (preferably Aspect) Performance management and data warehousing (preferably Merced and Business Objects) Integration with web services ...
... Call recording (preferably NICE) Workforce management solutions (preferably Aspect) Performance management and data warehousing (preferably Merced and Business Objects) Integration with web services ...
Plano, TX Duration: Full-Time 7 + years of relevant IT experience in NICE v3.1/4.1 systems (mandatory) Experience with call and voice recordings systems. Awareness of maintenance activities/health ...
Plano, TX Duration: Full-Time 7 + years of relevant IT experience in NICE v3.1/4.1 systems (mandatory) Experience with call and voice recordings systems. Awareness of maintenance activities/health ...
Quantico, VA · On-site
$18 - $19/hr
... management, call recording, backup systemreadiness, reporting utilities, dashboards, and ... Preferred qualifications • Experience with Microsoft Dynamics 365, Five9,NICE, Genesys, Amazon ...
Quantico, VA · On-site
$18 - $19/hr
... management, call recording, backup systemreadiness, reporting utilities, dashboards, and ... Preferred qualifications • Experience with Microsoft Dynamics 365, Five9,NICE, Genesys, Amazon ...
... records. * Deliver exceptional customer service by professionally de-escalating concerns and ... Nice to have: * Card servicing, banking, financial services Requirements: * Must have previous call ...
Quick apply
... records. * Deliver exceptional customer service by professionally de-escalating concerns and ... Nice to have: * Card servicing, banking, financial services Requirements: * Must have previous call ...
Indianapolis, IN · On-site
$15.25 - $19/hr
Record on Client Contact forms. *Forward 800 calls to available volunteer counselors or provide ... Nice to have 0
Indianapolis, IN · On-site
$15.25 - $19/hr
Record on Client Contact forms. *Forward 800 calls to available volunteer counselors or provide ... Nice to have 0
Sandy, UT · On-site
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Conduct weekly 1:1s, live call coaching, and messaging reviews to improve conversion rates and ...
Sandy, UT · On-site
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Conduct weekly 1:1s, live call coaching, and messaging reviews to improve conversion rates and ...
... within NiCE. How will you make an impact? * Team Leadership: Hire, onboard, and manage a high ... Conduct weekly 1:1s, live call coaching, and messaging reviews to improve conversion rates and ...
... within NiCE. How will you make an impact? * Team Leadership: Hire, onboard, and manage a high ... Conduct weekly 1:1s, live call coaching, and messaging reviews to improve conversion rates and ...
San Antonio, TX · Remote
$29K - $35K/yr
If your first instinct when a deal stalls is "let me see the thread and the call recording" -- read ... Nice to have Experience in virtual staffing, BPO, or managed services · Pipedrive or CRM ...
Quick apply
San Antonio, TX · Remote
$29K - $35K/yr
If your first instinct when a deal stalls is "let me see the thread and the call recording" -- read ... Nice to have Experience in virtual staffing, BPO, or managed services · Pipedrive or CRM ...
$29K - $35K/yr
If your first instinct when a deal stalls is "let me see the thread and the call recording" - read ... Nice to have Experience in virtual staffing, BPO, or managed services Pipedrive or CRM automations ...
$29K - $35K/yr
If your first instinct when a deal stalls is "let me see the thread and the call recording" - read ... Nice to have Experience in virtual staffing, BPO, or managed services Pipedrive or CRM automations ...
Tulsa, OK · Remote
$29K - $35K/yr
If your first instinct when a deal stalls is "let me see the thread and the call recording" -- read ... Nice to have Experience in virtual staffing, BPO, or managed services · Pipedrive or CRM ...
Quick apply
Tulsa, OK · Remote
$29K - $35K/yr
If your first instinct when a deal stalls is "let me see the thread and the call recording" -- read ... Nice to have Experience in virtual staffing, BPO, or managed services · Pipedrive or CRM ...
$29K - $35K/yr
If your first instinct when a deal stalls is "let me see the thread and the call recording" - read ... Nice to have Experience in virtual staffing, BPO, or managed services Pipedrive or CRM automations ...
$29K - $35K/yr
If your first instinct when a deal stalls is "let me see the thread and the call recording" - read ... Nice to have Experience in virtual staffing, BPO, or managed services Pipedrive or CRM automations ...
Oklahoma City, OK · On-site +1
$29K - $35K/yr
If your first instinct when a deal stalls is "let me see the thread and the call recording" - read ... Nice to have Experience in virtual staffing, BPO, or managed services • Pipedrive or CRM ...
Oklahoma City, OK · On-site +1
$29K - $35K/yr
If your first instinct when a deal stalls is "let me see the thread and the call recording" - read ... Nice to have Experience in virtual staffing, BPO, or managed services • Pipedrive or CRM ...
Albuquerque, NM · Remote
$29K - $35K/yr
If your first instinct when a deal stalls is "let me see the thread and the call recording" -- read ... Nice to have Experience in virtual staffing, BPO, or managed services · Pipedrive or CRM ...
Quick apply
Albuquerque, NM · Remote
$29K - $35K/yr
If your first instinct when a deal stalls is "let me see the thread and the call recording" -- read ... Nice to have Experience in virtual staffing, BPO, or managed services · Pipedrive or CRM ...
$29K - $35K/yr
If your first instinct when a deal stalls is "let me see the thread and the call recording" - read ... Nice to have Experience in virtual staffing, BPO, or managed services Pipedrive or CRM automations ...
$29K - $35K/yr
If your first instinct when a deal stalls is "let me see the thread and the call recording" - read ... Nice to have Experience in virtual staffing, BPO, or managed services Pipedrive or CRM automations ...
$10.10 - $12
1% of jobs
$12 - $13.90
2% of jobs
$13.90 - $15.80
13% of jobs
$17.46 is the 25th percentile. Wages below this are outliers.
$15.80 - $17.70
11% of jobs
$17.70 - $19.60
18% of jobs
The median wage is $20.65 / hr.
$19.60 - $21.50
11% of jobs
$21.50 - $23.40
12% of jobs
$23.40 - $25.31
8% of jobs
$25.35 is the 75th percentile. Wages above this are outliers.
$25.31 - $27.21
12% of jobs
$27.21 - $29.11
7% of jobs
$29.11 - $31.01
6% of jobs
$10
$21
$31
EROS Technologies was founded with a simple motive of offering the clients exactly what they want, how they want and when they want it. By leveraging for its clients its technological edge and right-sourcing advantage, EROS in a short period of time has grown to become one of the most trusted strategic technology partners. Treating every client as the top priority, we customize our solutions and services to align with the unique needs of each client.
Position: - Avaya Aspect Dialer
Location: - Dallas, TX
Joining Mode: - 6+ Month Contract
Job Description:-
Experience in technical support for High Volume Enterprise deployment of ALM/UIP Systems is highly desired. This includes Monitoring and trouble shooting.
Extensive Technical and administrative knowledge in Aspect products specifically ACD,ALM, UIP, AQM and CallMiner
Knowledge and Experience in Contact Center ACD integration on platforms such as Avaya, Genesys, and Cisco
Practical experience of solution deployments involving contact center solutions including Cisco ICM, IVR, NICE Call Recording, and AcmePacket Session Border Controllers
Key Responsibilities
Lead installation/deployment effort with the vendor and document technical details (HLD, LLD, BRD and PAR documents)
Build and document Test Plan, Test Cases against requirements.
Good presentations skills, to support Client Manager for preparation of presentation deck.
Excellent communications skills written and verbal
Problem solving techniques
Effectively present technical information clearly and concisely
Documentation - Functional Specifications and Technical References.
All your information will be kept confidential according to EEO guidelines.
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We create a culture that inspires us to work smart, together. Experience Eros is dedicated to delivering services to all our Fortune 100 to Fortune 500, SME, and Enterprise customers in the USA, Canada, and India. Eros Technologies is a leading Global Consulting and IT services company, offering a wider variety of solutions customized to the needs of demanding industries and diversified business environments. We help clients move forward in every part of their businesses, from strategic planning to day-to-day operations by enhancing our consulting and outsourcing expertise with alliances and other capabilities. Eros can mobilize the right people, skills, and technologies to help its clients improve their performances. We create Solutions with the aim of increasing your organization’s efficiency, productivity, and profits.
Human resources consulting services
1,001 - 5,000 Employees
Lewes, DE, US
2015