Call Center Manager
Tampa, FL · On-site
Company Description Tech Tammina LLC 3+ years call center support 1+ years NICE call recording ... Contract to Hire Eligibility: EAD Green Card/Green Card/US Citizens Keep the subject line with Job ...
Tampa, FL · On-site
Company Description Tech Tammina LLC 3+ years call center support 1+ years NICE call recording ... Contract to Hire Eligibility: EAD Green Card/Green Card/US Citizens Keep the subject line with Job ...
Tampa, FL · On-site
Company Description Tech Tammina LLC 3+ years call center support 1+ years NICE call recording ... Contract to Hire Eligibility: EAD Green Card/Green Card/US Citizens Keep the subject line with Job ...
Position: - Avaya Aspect Dialer Location: - Dallas, TX Joining Mode: - 6+ Month Contract ... NICE Call Recording, and AcmePacket Session Border Controllers Key Responsibilities Lead ...
Position: - Avaya Aspect Dialer Location: - Dallas, TX Joining Mode: - 6+ Month Contract ... NICE Call Recording, and AcmePacket Session Border Controllers Key Responsibilities Lead ...
Position: - Avaya Aspect Dialer Location: - Dallas, TX Joining Mode: - 6+ Month Contract ... NICE Call Recording, and AcmePacket Session Border Controllers Key Responsibilities Lead ...
Position: - Avaya Aspect Dialer Location: - Dallas, TX Joining Mode: - 6+ Month Contract ... NICE Call Recording, and AcmePacket Session Border Controllers Key Responsibilities Lead ...
... NICE Platform Suite (Call Recording and Speech Analytics) Preferred : • .NET platform (Windows-based environments) • PowerShell scripting • Web application communication protocols (HTTP, SOAP ...
... NICE Platform Suite (Call Recording and Speech Analytics) Preferred : • .NET platform (Windows-based environments) • PowerShell scripting • Web application communication protocols (HTTP, SOAP ...
Cisco Voice and routing Genesys GVP and IVR platforms NICE call recording Call center adjuncts including Symon, Aspect, and Virtual Hold5. Troubleshooting and solving contact center technology issues ...
Cisco Voice and routing Genesys GVP and IVR platforms NICE call recording Call center adjuncts including Symon, Aspect, and Virtual Hold5. Troubleshooting and solving contact center technology issues ...
... NICE call recorder NICE IEX work force management At least 2 years of experience in Development/ Configuration/solutions evaluation/ Validation and deployment Analytical and Communication skills ...
... NICE call recorder NICE IEX work force management At least 2 years of experience in Development/ Configuration/solutions evaluation/ Validation and deployment Analytical and Communication skills ...
... • NICE call recorder • NICE IEX work force management • At least 2 years of experience in Development/ Configuration/solutions evaluation/ Validation and deployment • Analytical and ...
... • NICE call recorder • NICE IEX work force management • At least 2 years of experience in Development/ Configuration/solutions evaluation/ Validation and deployment • Analytical and ...
New York, NY · On-site
NICE call recorder. * NICE IEX work force management. * Analytical and Communication skills. * Planning and Co-ordination skills * Experience with project management * Experience and desire to work ...
New York, NY · On-site
NICE call recorder. * NICE IEX work force management. * Analytical and Communication skills. * Planning and Co-ordination skills * Experience with project management * Experience and desire to work ...
New York, NY · On-site
$70.75 - $95/hr
... NICE call recorder NICE IEX work force management Analytical and Communication skills Planning and Co-ordination skills Experience with project management Experience and desire to work in a ...
New York, NY · On-site
$70.75 - $95/hr
... NICE call recorder NICE IEX work force management Analytical and Communication skills Planning and Co-ordination skills Experience with project management Experience and desire to work in a ...
Contract Summary: Senior Systems Engineer with 15+ years designing, configuring and optimizing ... channel, call recording, CTI and VoIP/SIP -- plus Workforce Management, Incident Management and ...
Contract Summary: Senior Systems Engineer with 15+ years designing, configuring and optimizing ... channel, call recording, CTI and VoIP/SIP -- plus Workforce Management, Incident Management and ...
Chandler, AZ · On-site
... NICE Call Recording, etc.) 2+ years of experience using Client ALM/Quality Center for requirements / test case / defect tracking; including experience integrating automation with Client ALM/Quality ...
Chandler, AZ · On-site
... NICE Call Recording, etc.) 2+ years of experience using Client ALM/Quality Center for requirements / test case / defect tracking; including experience integrating automation with Client ALM/Quality ...
... NICE Call Recording, etc.) 2+ years of experience using Client ALM/Quality Center for requirements / test case / defect tracking; including experience integrating automation with Client ALM/Quality ...
... NICE Call Recording, etc.) 2+ years of experience using Client ALM/Quality Center for requirements / test case / defect tracking; including experience integrating automation with Client ALM/Quality ...
Charlotte, NC · On-site
$73.67/hr
Contract - 11 months Pay Range: $73.67/hr (W2) Job ID: 407174 About BCforward BCforward is a ... Exposure to Intrado E911 solutions and familiarity with NICE call recording platforms. Knowledge of ...
Charlotte, NC · On-site
$73.67/hr
Contract - 11 months Pay Range: $73.67/hr (W2) Job ID: 407174 About BCforward BCforward is a ... Exposure to Intrado E911 solutions and familiarity with NICE call recording platforms. Knowledge of ...
Jersey City, NJ · On-site
$63.68 - $71.68/hr
... solutions Familiarity with NICE call recording platforms Knowledge of TCP/IP deep-dive ... For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement ...
Jersey City, NJ · On-site
$63.68 - $71.68/hr
... solutions Familiarity with NICE call recording platforms Knowledge of TCP/IP deep-dive ... For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement ...
Strong track record sourcing for software engineering roles, with solid understanding of ... Able to work onsite in Mountain View, CA for the duration of the contract Nice to Have * Experience ...
Strong track record sourcing for software engineering roles, with solid understanding of ... Able to work onsite in Mountain View, CA for the duration of the contract Nice to Have * Experience ...
Experience with NICE Uptivity Call Recording Screen capture| TASKE Reporting| Cisco| Secure Telephone| and Video CommunicationsExperience with Telecommunications TechnologiesAdvanced understanding of ...
Experience with NICE Uptivity Call Recording Screen capture| TASKE Reporting| Cisco| Secure Telephone| and Video CommunicationsExperience with Telecommunications TechnologiesAdvanced understanding of ...
Detroit, MI · On-site
... call recording systems (Nice) • Strong E911 experience • Good knowledge and familiarity with Cisco UCS • Good experience with general networking technologies • Strong understanding with ...
Detroit, MI · On-site
... call recording systems (Nice) • Strong E911 experience • Good knowledge and familiarity with Cisco UCS • Good experience with general networking technologies • Strong understanding with ...
Charlotte, NC · On-site
Addison, Texas & Charlotte, NC (Hybrid) Duration : Long term contract Required Skills: * 10+ years ... Experience with call recording platforms (NICE, Genesys IR) * Experience with Genesys Cloud APIs ...
Quick apply
Charlotte, NC · On-site
Addison, Texas & Charlotte, NC (Hybrid) Duration : Long term contract Required Skills: * 10+ years ... Experience with call recording platforms (NICE, Genesys IR) * Experience with Genesys Cloud APIs ...
... Genesys Cloud (Queuing/Routing, PBX, Omni-Channel, Call Recording, Outbound Dialer ... Experience with NICE IEX WFM & NICE CXOne (forecasting, scheduling, and resource optimization)
... Genesys Cloud (Queuing/Routing, PBX, Omni-Channel, Call Recording, Outbound Dialer ... Experience with NICE IEX WFM & NICE CXOne (forecasting, scheduling, and resource optimization)
Miami, FL · On-site
$40K - $49K/yr
Completes NICE Call Center training. * Completes Uchart Ambulatory scheduling training. * Knowledge ... Obtains medical records as per MD requests. * Acts as an intermediary to facilitate services as ...
Miami, FL · On-site
$40K - $49K/yr
Completes NICE Call Center training. * Completes Uchart Ambulatory scheduling training. * Knowledge ... Obtains medical records as per MD requests. * Acts as an intermediary to facilitate services as ...
$10.10 - $12
1% of jobs
$12 - $13.90
2% of jobs
$13.90 - $15.80
13% of jobs
$17.46 is the 25th percentile. Wages below this are outliers.
$15.80 - $17.70
11% of jobs
$17.70 - $19.60
18% of jobs
The median wage is $20.65 / hr.
$19.60 - $21.50
11% of jobs
$21.50 - $23.40
12% of jobs
$23.40 - $25.31
8% of jobs
$25.35 is the 75th percentile. Wages above this are outliers.
$25.31 - $27.21
12% of jobs
$27.21 - $29.11
7% of jobs
$29.11 - $31.01
6% of jobs
$10
$21
$31
Tech Tammina LLC
3+ years call center support
1+ years NICE call recording applications support
1+ years supporting dialer applications support
1+ years telephony support
Working knowledge of Workforce Management application
1+ years SQL/Oracle database support
Demonstrated experience in a production/support environment with functional experience in change and incident management
Proven experience administering Windows and UNIX based operating systems
Basic knowledge of networking technology
Demonstrated superior written and verbal skills, along with the ability to effectively interact with all levels of the organization including both internal and external customers
Ability to work collaboratively in a team environment and operate effectively in stressful situations
Proven ability to take the lead in learning tools and processes and promotes effective use of technology to solve business problems; provides mentorship to peers in the same
Proven experience developing proactive processes designed to alert/eliminate issues before they escalate in priority or business impact
Application support for Telephony (ECCS applications)
Interface directly with the clients and vendors to troubleshoot issues.
Acknowledge, troubleshoot, resolve, escalate and determine root cause for Service Center tickets within SLA
Change releases (ITSM)- Perform documented plans for system changes, upgrades, installations and outages and follow all change management guidelines
Monitor/Develop proactive processes designed to alert/eliminate issues before they escalate in priority or business impact
Complete end-user access requests and other work requests according to service level guidelines
Identify areas where efficiencies can be gained using proactive approach through collection and analysis of metrics
Share the Profiles to mahesh(@)techtammina(dot)com
Contact: 703-349-1004
Job Type: Contract to Hire
Eligibility: EAD Green Card/Green Card/US Citizens
Keep the subject line with Job Title and Location
Sourced by ZipRecruiter
It services
201 - 500 Employees
Chantilly, VA, US
2005