Lansing, MI · On-site
Nice Recording & WFM systems, Nice Cxone * Partners with Network Services to analyze and resolve IP ... Diagnoses, troubleshoots, and compleProvides support to a "World-Class" Call Center consisting of ...
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Lansing, MI · On-site
Nice Recording & WFM systems, Nice Cxone * Partners with Network Services to analyze and resolve IP ... Diagnoses, troubleshoots, and compleProvides support to a "World-Class" Call Center consisting of ...
Role:- AWS Full Stack Developer Remote Contract Role Expectation: - AWS Full Stack Developer with ... This role will design, develop, and implement cloud-native solutions to transition call recordings ...
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Role:- AWS Full Stack Developer Remote Contract Role Expectation: - AWS Full Stack Developer with ... This role will design, develop, and implement cloud-native solutions to transition call recordings ...
Experience managing vendors, contracts, and service providers * Knowledge of HIPAA requirements related to telephony, call recording, and data security * Experience supporting marketing call tracking ...
Experience managing vendors, contracts, and service providers * Knowledge of HIPAA requirements related to telephony, call recording, and data security * Experience supporting marketing call tracking ...
Annapolis Junction, MD · On-site
$75K - $92K/yr
... call recording platforms. Install, configure, operate, monitor, and maintain enterprise ... Active Secret Security Clearance (required) Due to contract requirements, dual citizenship ...
Annapolis Junction, MD · On-site
$75K - $92K/yr
... call recording platforms. Install, configure, operate, monitor, and maintain enterprise ... Active Secret Security Clearance (required) Due to contract requirements, dual citizenship ...
$52K - $84K/yr
Implement and manage call recording, monitoring, and reporting functionalities * Collaborate with ... Experience with NICE's CXone or LiveVox platform strongly preferred * Experience with LiveVox/NICE ...
$52K - $84K/yr
Implement and manage call recording, monitoring, and reporting functionalities * Collaborate with ... Experience with NICE's CXone or LiveVox platform strongly preferred * Experience with LiveVox/NICE ...
Durham, NC · On-site
$120K - $170K/yr
Five9 * NICE CXone (inContact) * Genesys Cloud Call Recording & Workforce Optimization (WFO ... We understand that this serves as a guide and is not an employment contract. Notice to Recruiting ...
Durham, NC · On-site
$120K - $170K/yr
Five9 * NICE CXone (inContact) * Genesys Cloud Call Recording & Workforce Optimization (WFO ... We understand that this serves as a guide and is not an employment contract. Notice to Recruiting ...
$120K - $170K/yr
NICE CXone (inContact) * Genesys Cloud Call Recording & Workforce Optimization (WFO) * Experience integrating and supporting call recording and WFO solutions: * Eleveo (Zoom International) * Calabrio
$120K - $170K/yr
NICE CXone (inContact) * Genesys Cloud Call Recording & Workforce Optimization (WFO) * Experience integrating and supporting call recording and WFO solutions: * Eleveo (Zoom International) * Calabrio
Charleston, WV · Remote
$52K - $84K/yr
Implement and manage call recording, monitoring, and reporting functionalities * Collaborate with ... Experience with NICE's CXone or LiveVox platform strongly preferred * Experience with LiveVox/NICE ...
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Charleston, WV · Remote
$52K - $84K/yr
Implement and manage call recording, monitoring, and reporting functionalities * Collaborate with ... Experience with NICE's CXone or LiveVox platform strongly preferred * Experience with LiveVox/NICE ...
Dallas, TX · Remote
S. | Full-Time - with UNLIMITED and UNCAPPED COMMISSION POTENTIAL Industry-Leading Call Recording ... signed contract to seamless onboarding, you own the experience Present and demo -- Deliver ...
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Dallas, TX · Remote
S. | Full-Time - with UNLIMITED and UNCAPPED COMMISSION POTENTIAL Industry-Leading Call Recording ... signed contract to seamless onboarding, you own the experience Present and demo -- Deliver ...
Atlanta, GA · On-site
$48K - $53K/yr
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... This role improves sales productivity, supports public sector contracts and contract management ...
Atlanta, GA · On-site
$48K - $53K/yr
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... This role improves sales productivity, supports public sector contracts and contract management ...
Richardson, TX · On-site
$93K - $122K/yr
... records of code, testing techniques, and support activities to enrich the knowledge base and assist other similar projects • Design, Develop NICE CXone architecture and call flows for voice and ...
Richardson, TX · On-site
$93K - $122K/yr
... records of code, testing techniques, and support activities to enrich the knowledge base and assist other similar projects • Design, Develop NICE CXone architecture and call flows for voice and ...
Sandy, UT · On-site
Possesses deep knowledge of business applications and call flows. How will you make an impact ... This does not constitute a written or implied contract of employment. About NiCE NICE Ltd. (NASDAQ:
Sandy, UT · On-site
Possesses deep knowledge of business applications and call flows. How will you make an impact ... This does not constitute a written or implied contract of employment. About NiCE NICE Ltd. (NASDAQ:
Proficiency with NICE Uptivity Call Recording, Screen capture, and TASKE Reporting. * Experience with Cisco, Secure Telephone, and Video Communications. * Advanced understanding of technical and ...
Proficiency with NICE Uptivity Call Recording, Screen capture, and TASKE Reporting. * Experience with Cisco, Secure Telephone, and Video Communications. * Advanced understanding of technical and ...
Hands-on skills with Cisco call center applications, IVR systems, and call recording solutions ... Contract Duration: 6+ Months Citizenship: USC/ H1B / GC Expenses: All-inclusive Keep the subject ...
Hands-on skills with Cisco call center applications, IVR systems, and call recording solutions ... Contract Duration: 6+ Months Citizenship: USC/ H1B / GC Expenses: All-inclusive Keep the subject ...
Hoboken, NJ · On-site
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Maintain accurate records of procurement activities, contracts, and supplier/vendor information ...
Hoboken, NJ · On-site
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Maintain accurate records of procurement activities, contracts, and supplier/vendor information ...
Orlando, FL · On-site
$124K/yr
Deep experience with PBX, gateways, ACD, voicemail, and call recording systems. oNetwork ... NICE CXOne certification or CCNA-Collaboration. • Soft Skills: Exceptional oral/written ...
Orlando, FL · On-site
$124K/yr
Deep experience with PBX, gateways, ACD, voicemail, and call recording systems. oNetwork ... NICE CXOne certification or CCNA-Collaboration. • Soft Skills: Exceptional oral/written ...
Woodbridge, NJ · On-site
$74/hr
... Genesys, and NICE) * 7 + years of experience in WebLogic Server 10g/11g/12c * 5+ Scripting ... Strong engineering background relating to the call recording environment * Ability to adapt to ...
Woodbridge, NJ · On-site
$74/hr
... Genesys, and NICE) * 7 + years of experience in WebLogic Server 10g/11g/12c * 5+ Scripting ... Strong engineering background relating to the call recording environment * Ability to adapt to ...
... call recording platforms. Install, configure, operate, monitor, and maintain enterprise ... Due to contract requirements, only US Citizens can be considered. Candidates with dual citizenship ...
... call recording platforms. Install, configure, operate, monitor, and maintain enterprise ... Due to contract requirements, only US Citizens can be considered. Candidates with dual citizenship ...
Fremont, CA · On-site +1
$180K - $225K/yr
Ability to communicate complex technical concepts clearly to cross-functional teams Nice to Have ... Experience with call recording, transcription, or AI-driven voice features * Experience with ...
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Fremont, CA · On-site +1
$180K - $225K/yr
Ability to communicate complex technical concepts clearly to cross-functional teams Nice to Have ... Experience with call recording, transcription, or AI-driven voice features * Experience with ...
OR · On-site
$120K/yr
In October 2024, AtlasRTX merged with Verse.ai (a NICE company) , a leader in human-guided ... contact center, call center or similar, with a demonstrated track record of success required
$10.10 - $12
1% of jobs
$12 - $13.90
2% of jobs
$13.90 - $15.80
13% of jobs
$17.46 is the 25th percentile. Wages below this are outliers.
$15.80 - $17.70
11% of jobs
$17.70 - $19.60
18% of jobs
The median wage is $20.65 / hr.
$19.60 - $21.50
11% of jobs
$21.50 - $23.40
12% of jobs
$23.40 - $25.31
8% of jobs
$25.35 is the 75th percentile. Wages above this are outliers.
$25.31 - $27.21
12% of jobs
$27.21 - $29.11
7% of jobs
$29.11 - $31.01
6% of jobs
$10
$21
$31
Telecommunications Engineer
Job Purpose
The Telecommunications Engineer is responsible for the design, configuration, testing and deployment of telephony infrastructure solutions. Collaborates with internal teams and external vendors/ OEM ensuring the resolution of problems as they arise. Additionally, the Engineer works to resolve incidents and handles change management.
Essential Job Duties & Responsibilities
Configures, tests and maintains telephony infrastructure solutions.
Maintains telecommunication systems and software, such as Avaya Aura platform; SIP Gateways (AudioCodes), Avaya SIP environment, CMS; Nice Recording & WFM systems, Nice Cxone
Partners with Network Services to analyze and resolve IP architecture.
Manage patch management and minor version upgrade of the Telephony Infra.
Diagnoses, troubleshoots, and compleProvides support to a “World-Class” Call Center consisting of many sub call centers with over 2800 call center associates.resolves
x telecommunication network issues.
Participates in a 24x7 on-call rotation.Telecommunications Engineer
Active involvement in design discussions with OEMs , partners
Should be well verse with creating and updating MS Visio diagrams.
Assists with various telephony duties, including vectoring, CTI, IVR integration, SIP call routing and call recording, as needed.
Performs other special projects or duties as assigned.
Strong knowledge of IP telephony and services.
Fair understanding of Cloud networking concepts (Azure, AWS etc)
Strong knowledge of various telecommunications hardware and applications or services.
Strong knowledge of Microsoft Office tools.
Ability to effectively and efficiently identify, research and resolve a problem.
Strong analytical and problem-solving skills.
Excellent verbal, written and interpersonal communications skills.
Ability to work effectively under pressure.
Strong customer service skills.
Strong knowledge of MPLS, Net bond (Express Route), private and leased lines, ISDN, analog, T1, PRI, SIP type network solutions.
Bachelor’s degree or equivalent education and/or work experience.
8+ years in a medium to large corporation or government agency, with multi-site responsibilities.
CertificationsAvaya certified implementation specialist
Avaya certified support specialist
Audiocodes certified (Preferred)
