Greenwood Village, CO (Remote) Duration: 12+ months (High chances of extension) Bachelor's degree ... Cisco Voice and routing Genesys GVP and IVR platforms NICE call recording Call center adjuncts ...
Greenwood Village, CO (Remote) Duration: 12+ months (High chances of extension) Bachelor's degree ... Cisco Voice and routing Genesys GVP and IVR platforms NICE call recording Call center adjuncts ...
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New
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Remote Call Center Representative
Hayward, CA · Remote
$15 - $17/hr
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San Diego, CA · Remote
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San Diego, CA · Remote
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Chicago, IL · Remote
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Chicago, IL · Remote
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Remote Nice Call Recording information

Contractor
Re-posted 2 days ago
Job description
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Role: Genesys Solutions Consultant
location: Greenwood Village, CO (Remote)
Duration: 12+ months (High chances of extension)
Bachelor's degree Required
100% Remote Job
The Contact Center Strategy - Telephony Infrastructure (CCS-TI) group within the Infrastructure Management Group (IMG), Network Services (NS) Organization is looking for an exceptional Support engineer for supporting activities related to the Enterprise Telephony Infrastructure platform (i.e. virtualization of multiple call centers, multi-channel access, intelligent routing, computer telephony integration, telephonic and web self-service, and common/intelligent desktops, Virtual Hold, etc.).
6 - 10 years' experience is required
Implementation and maintenance of networks, network analysis, engineering and software functions for Contact Centers.
Incident response and resolution
Problem management updates4.
Cisco Voice and routing
Genesys GVP and IVR platforms
NICE call recording
Call center adjuncts including Symon, Aspect, and Virtual Hold5.
Troubleshooting and solving contact center technology issues
Leadership skills to lead teams in troubleshooting to a good result.
Communication skills at multiple levels
Empathy
Courage
Creativity
For more information, Please contact
Shubham Rastogi
(973) 967-3439
Shubham.rastogi(at)artechinfo.com
About Artech
Sourced by ZipRecruiter
Artech is a leading IT staffing and consulting company based in Morristown, NJ, US. Since its foundation in 1992, Artech has mastered in complementing human expertise with technology and business acumen to produce world-class staffing solutions. The company caters to diverse industry sectors, including financial services, healthcare, telecommunication, energy and utilities, supply chain, and retail. It provides IT consulting, project management, professional and staff augmentation, and managed staffing services. Artech's mission is to provide exceptional IT staffing services to its clients by comprehending their business needs and then crafting a customized staffing strategy. Its notable achievement includes being recognized as one of the largest IT staffing companies in the U.S, according to Staffing Industry Analysts (SIA).
Industry
Recruiting and staffing services
Company size
10,000+ Employees
Headquarters location
Morristown, NJ, US
Year founded
1992