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Remote Nice Call Recording Jobs Near Me

Voice Engineer

Gahanna, OH · On-site

$105K - $115K/yr

... of call recording systems (Nice) • Strong E911 experience • Good knowledge and familiarity • with Cisco UCS • Good experience with general networking technologies • Strong understanding ...

All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date ...

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A map of the United States highlighting the number of Remote Nice Call Recording job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Remote Nice Call Recording job openings in each state, with California having the most at 2 and Hawaii the least at 0.

Cisco Voice Administrator

Prophecy Technologies

Columbus, OH • On-site

Full-time

Posted 4 days ago


Job description

Role Overview:
This role involves providing comprehensive support for Cisco Voice and VoIP environments. The successful candidate will be responsible for the administration, maintenance, and troubleshooting of Cisco Unified Communications Manager (CUCM) and related telephony infrastructure, ensuring seamless communication operations.
Key Responsibilities:
  • Support and administer Cisco Voice/VoIP environments, including Cisco Unified Communications Manager (CUCM).
  • Manage and troubleshoot Cisco voice infrastructure, dial plans, and telephony administration.
  • Administer and troubleshoot E911 systems.
  • Support call recording platforms such as NICE.
  • Apply understanding of networking fundamentals including TCP/IP, DNS, DHCP, and SIP in daily operations.
  • Utilize strong troubleshooting, documentation, and communication skills to resolve issues efficiently.

Required Skills:
  • Good experience with Cisco Unified Communications Manager (CUCM).
  • Understanding of Cisco voice infrastructure, dial plans, and telephony administration.
  • Familiarity with Session Border Controllers (SBCs), preferably Oracle SBC.
  • Experience supporting call recording platforms such as NICE.
  • Knowledge of E911 administration and troubleshooting.
  • Familiarity with Cisco UCS environments.
  • Understanding of networking fundamentals including TCP/IP, DNS, DHCP, and SIP.
  • Strong troubleshooting, documentation, and communication skills.

Qualifications:
  • 3-9 years of experience supporting Cisco Voice/VoIP environments.

Preferred Skills:
  • Experience with Microsoft Teams Calling.