Call Center Manager
Tampa, FL · On-site
Company Description Tech Tammina LLC 3+ years call center support 1+ years NICE call recording applications support 1+ years supporting dialer applications support 1+ years telephony support Working ...
Tampa, FL · On-site
Company Description Tech Tammina LLC 3+ years call center support 1+ years NICE call recording applications support 1+ years supporting dialer applications support 1+ years telephony support Working ...
Tampa, FL · On-site
Company Description Tech Tammina LLC 3+ years call center support 1+ years NICE call recording applications support 1+ years supporting dialer applications support 1+ years telephony support Working ...
... NICE Platform Suite (Call Recording and Speech Analytics) Preferred : • .NET platform (Windows-based environments) • PowerShell scripting • Web application communication protocols (HTTP, SOAP ...
... NICE Platform Suite (Call Recording and Speech Analytics) Preferred : • .NET platform (Windows-based environments) • PowerShell scripting • Web application communication protocols (HTTP, SOAP ...
Cisco Voice and routing Genesys GVP and IVR platforms NICE call recording Call center adjuncts including Symon, Aspect, and Virtual Hold5. Troubleshooting and solving contact center technology issues ...
Cisco Voice and routing Genesys GVP and IVR platforms NICE call recording Call center adjuncts including Symon, Aspect, and Virtual Hold5. Troubleshooting and solving contact center technology issues ...
... IVR, NICE Call Recording, and AcmePacket Session Border Controllers Key Responsibilities Lead installation/deployment effort with the vendor and document technical details (HLD, LLD, BRD and PAR ...
... IVR, NICE Call Recording, and AcmePacket Session Border Controllers Key Responsibilities Lead installation/deployment effort with the vendor and document technical details (HLD, LLD, BRD and PAR ...
... IVR, NICE Call Recording, and AcmePacket Session Border Controllers Key Responsibilities Lead installation/deployment effort with the vendor and document technical details (HLD, LLD, BRD and PAR ...
... IVR, NICE Call Recording, and AcmePacket Session Border Controllers Key Responsibilities Lead installation/deployment effort with the vendor and document technical details (HLD, LLD, BRD and PAR ...
... NICE call recorder NICE IEX work force management At least 2 years of experience in Development/ Configuration/solutions evaluation/ Validation and deployment Analytical and Communication skills ...
... NICE call recorder NICE IEX work force management At least 2 years of experience in Development/ Configuration/solutions evaluation/ Validation and deployment Analytical and Communication skills ...
... • NICE call recorder • NICE IEX work force management • At least 2 years of experience in Development/ Configuration/solutions evaluation/ Validation and deployment • Analytical and ...
... • NICE call recorder • NICE IEX work force management • At least 2 years of experience in Development/ Configuration/solutions evaluation/ Validation and deployment • Analytical and ...
New York, NY · On-site
NICE call recorder. * NICE IEX work force management. * Analytical and Communication skills. * Planning and Co-ordination skills * Experience with project management * Experience and desire to work ...
New York, NY · On-site
NICE call recorder. * NICE IEX work force management. * Analytical and Communication skills. * Planning and Co-ordination skills * Experience with project management * Experience and desire to work ...
New York, NY · On-site
$70.75 - $95/hr
... NICE call recorder NICE IEX work force management Analytical and Communication skills Planning and Co-ordination skills Experience with project management Experience and desire to work in a ...
New York, NY · On-site
$70.75 - $95/hr
... NICE call recorder NICE IEX work force management Analytical and Communication skills Planning and Co-ordination skills Experience with project management Experience and desire to work in a ...
Chandler, AZ · On-site
... NICE Call Recording, etc.) 2+ years of experience using Client ALM/Quality Center for requirements / test case / defect tracking; including experience integrating automation with Client ALM/Quality ...
Chandler, AZ · On-site
... NICE Call Recording, etc.) 2+ years of experience using Client ALM/Quality Center for requirements / test case / defect tracking; including experience integrating automation with Client ALM/Quality ...
... NICE Call Recording, etc.) 2+ years of experience using Client ALM/Quality Center for requirements / test case / defect tracking; including experience integrating automation with Client ALM/Quality ...
... NICE Call Recording, etc.) 2+ years of experience using Client ALM/Quality Center for requirements / test case / defect tracking; including experience integrating automation with Client ALM/Quality ...
... Omni-Channel, Call Recording, Outbound Dialer Campaigns • Conversational Flows with Genesys Cloud Architect; CTI integration; VoIP/SIP endpoints • NICE IEX WFM & NICE CXOne -- Workforce ...
... Omni-Channel, Call Recording, Outbound Dialer Campaigns • Conversational Flows with Genesys Cloud Architect; CTI integration; VoIP/SIP endpoints • NICE IEX WFM & NICE CXOne -- Workforce ...
Experience with NICE Uptivity Call Recording Screen capture| TASKE Reporting| Cisco| Secure Telephone| and Video CommunicationsExperience with Telecommunications TechnologiesAdvanced understanding of ...
Experience with NICE Uptivity Call Recording Screen capture| TASKE Reporting| Cisco| Secure Telephone| and Video CommunicationsExperience with Telecommunications TechnologiesAdvanced understanding of ...
Charlotte, NC · On-site
$73.67/hr
Exposure to Intrado E911 solutions and familiarity with NICE call recording platforms. Knowledge of TCP/IP deep-dive troubleshooting. Why BCforward? At BCforward, we believe in advancing lives and ...
Charlotte, NC · On-site
$73.67/hr
Exposure to Intrado E911 solutions and familiarity with NICE call recording platforms. Knowledge of TCP/IP deep-dive troubleshooting. Why BCforward? At BCforward, we believe in advancing lives and ...
Miami, FL · On-site
$40K - $49K/yr
Completes NICE Call Center training. * Completes Uchart Ambulatory scheduling training. * Knowledge ... Obtains medical records as per MD requests. * Acts as an intermediary to facilitate services as ...
Miami, FL · On-site
$40K - $49K/yr
Completes NICE Call Center training. * Completes Uchart Ambulatory scheduling training. * Knowledge ... Obtains medical records as per MD requests. * Acts as an intermediary to facilitate services as ...
Miami, FL · On-site
$40K - $49K/yr
Completes NICE Call Center training. * Completes Uchart Ambulatory scheduling training. * Knowledge ... Obtains medical records as per MD requests. * Acts as an intermediary to facilitate services as ...
Miami, FL · On-site
$40K - $49K/yr
Completes NICE Call Center training. * Completes Uchart Ambulatory scheduling training. * Knowledge ... Obtains medical records as per MD requests. * Acts as an intermediary to facilitate services as ...
Detroit, MI · On-site
... call recording systems (Nice) • Strong E911 experience • Good knowledge and familiarity with Cisco UCS • Good experience with general networking technologies • Strong understanding with ...
Detroit, MI · On-site
... call recording systems (Nice) • Strong E911 experience • Good knowledge and familiarity with Cisco UCS • Good experience with general networking technologies • Strong understanding with ...
Jersey City, NJ · On-site
$63.68 - $71.68/hr
... NICE call recording platforms Knowledge of TCP/IP deep-dive troubleshooting Pay range: $63.68 - $71.68 per hour Only candidates available and ready to work directly as Genesis10 employees will be ...
Jersey City, NJ · On-site
$63.68 - $71.68/hr
... NICE call recording platforms Knowledge of TCP/IP deep-dive troubleshooting Pay range: $63.68 - $71.68 per hour Only candidates available and ready to work directly as Genesis10 employees will be ...
... Temp-to-Hire. In addition, our industry expertise and knowledge within financial services ... Call Recording systems. Qualifications 6-7 yrs of Application Support Experience of Avaya Call ...
... Temp-to-Hire. In addition, our industry expertise and knowledge within financial services ... Call Recording systems. Qualifications 6-7 yrs of Application Support Experience of Avaya Call ...
... Call recording (preferably NICE) Workforce management solutions (preferably Aspect) Performance management and data warehousing (preferably Merced and Business Objects) Integration with web services ...
... Call recording (preferably NICE) Workforce management solutions (preferably Aspect) Performance management and data warehousing (preferably Merced and Business Objects) Integration with web services ...
$10.10 - $12
1% of jobs
$12 - $13.90
2% of jobs
$13.90 - $15.80
13% of jobs
$17.46 is the 25th percentile. Wages below this are outliers.
$15.80 - $17.70
11% of jobs
$17.70 - $19.60
18% of jobs
The median wage is $20.65 / hr.
$19.60 - $21.50
11% of jobs
$21.50 - $23.40
12% of jobs
$23.40 - $25.31
8% of jobs
$25.35 is the 75th percentile. Wages above this are outliers.
$25.31 - $27.21
12% of jobs
$27.21 - $29.11
7% of jobs
$29.11 - $31.01
6% of jobs
$10
$21
$31
Tech Tammina LLC
3+ years call center support
1+ years NICE call recording applications support
1+ years supporting dialer applications support
1+ years telephony support
Working knowledge of Workforce Management application
1+ years SQL/Oracle database support
Demonstrated experience in a production/support environment with functional experience in change and incident management
Proven experience administering Windows and UNIX based operating systems
Basic knowledge of networking technology
Demonstrated superior written and verbal skills, along with the ability to effectively interact with all levels of the organization including both internal and external customers
Ability to work collaboratively in a team environment and operate effectively in stressful situations
Proven ability to take the lead in learning tools and processes and promotes effective use of technology to solve business problems; provides mentorship to peers in the same
Proven experience developing proactive processes designed to alert/eliminate issues before they escalate in priority or business impact
Application support for Telephony (ECCS applications)
Interface directly with the clients and vendors to troubleshoot issues.
Acknowledge, troubleshoot, resolve, escalate and determine root cause for Service Center tickets within SLA
Change releases (ITSM)- Perform documented plans for system changes, upgrades, installations and outages and follow all change management guidelines
Monitor/Develop proactive processes designed to alert/eliminate issues before they escalate in priority or business impact
Complete end-user access requests and other work requests according to service level guidelines
Identify areas where efficiencies can be gained using proactive approach through collection and analysis of metrics
Share the Profiles to mahesh(@)techtammina(dot)com
Contact: 703-349-1004
Job Type: Contract to Hire
Eligibility: EAD Green Card/Green Card/US Citizens
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201 - 500 Employees
Chantilly, VA, US
2005