Temp Nice Call Recording Jobs (NOW HIRING)

Job#: 3030755
Job Description:
Job Title: Sr. Product/Program Manager
Contract term: 6 month - potential to extend or convert
Location: San Antonio, TX
On site expectation: 4 days on site, 1 day remote
Job Summary:
Our client is seeking a seasoned Senior Product Manager to lead initiatives within their Contact Center Technologies domain. This role is ideal for a strategic thinker with hands-on experience in product management, especially within technical ecosystems supporting call centers. You'll be responsible for driving the discovery, delivery, and performance of digital and technology products that enhance customer and internal user experiences.Able to translate product strategy and requirements into clearly defined epics and features, providing sufficient context, scope, and acceptance criteria to enable efficient engineering execution.
This is a high-impact opportunity to shape the future of contact center operations through innovative product strategies, cross-functional collaboration, and data-driven decision-making.
Key Responsibilities:
Lead product discovery and delivery efforts using human-centered design and agile methodologies.
Translate customer needs and business goals into actionable product initiatives and roadmaps.
Collaborate with stakeholders across UX, technology, operations, and marketing to bring products from concept to market.
Develop business cases and hypotheses to support product initiatives.
Monitor and report on product performance using KPIs and KRIs.
Identify opportunities for improvement through data analysis and industry research.
Communicate complex concepts clearly to both technical and non-technical audiences.
Stay current on trends and best practices in contact center technologies and digital product management.
Required Qualifications:
Bachelor's degree OR 4 additional years of relevant experience in lieu of a degree.
4+ years of experience in technology product management.
Experience in strategy, planning, innovation, user experience, analytics, or process engineering.
Familiarity with Agile methodology.
Strong communication and stakeholder management skills.
Preferred Qualifications:
2+ years of experience managing products within contact center environments.
Technical understanding of:

• Voice technologies (IVR, call routing, call recording)
• Quality Monitoring (call transcription, QA, coaching)
• Workforce Management systems (e.g., NICE WFM, Genesys Decision tools)

Experience with SDLC, DevOps, and SRE best practices.
Prior experience in insurance or financial services contact channels.
Exposure to AI-driven solutions in contact center environments.
Portfolio and program management experience.
Tools & Technologies
Candidates with experience in the following tools and platforms will be highly valued:
Workforce Management (WFM): NICE WFM, Genesys Decision Tools
Voice & Call Routing: IVR systems, call recording platforms
Quality Monitoring: Call transcription tools, QA/coaching platforms
Agile & DevOps: Jira, Confluence, CI/CD pipelines, SRE frameworks
AI & Automation: Conversational AI, intelligent routing, predictive analytics
General Contact Center Technologies: Any platforms supporting member conversation services, contact routing, or performance optimization
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.