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Entry Level Itsm Jobs in Colorado (NOW HIRING)

Xtivia

IT Support Technician

Colorado Springs, CO · On-site

$20 - $25/hr

This is a fantastic entry-level opportunity to gain hands-on experience in a real-world corporate I ... Our services include managed services and business solutions, like DevOps, CRM, and ITSM; database ...

All JobsItsm JobsEntry Level Itsm JobsEntry Level Itsm Jobs in Colorado

Entry Level Itsm information

What are some typical challenges faced by entry-level ITSM professionals when supporting IT service processes?

Entry-level ITSM professionals often encounter challenges such as adapting to complex IT service management tools, understanding intricate support workflows, and balancing multiple incoming service requests. Navigating strict service level agreements (SLAs) and prioritizing tasks effectively can also be demanding for those new to the role. However, these challenges are excellent opportunities to develop troubleshooting, communication, and organizational skills while gaining hands-on experience with industry-standard ITSM platforms and collaborating closely with cross-functional teams.

What jobs pay $700 a day?

Entry Level IT Service Management (ITSM) roles typically do not pay $700 a day; such high daily rates are more common in specialized consulting, project management, or freelance IT roles with advanced skills and certifications. Most entry-level ITSM positions offer hourly wages or salaries below this amount, but experienced consultants or contractors with niche expertise can command higher daily rates. Achieving $700 a day often requires significant experience, certifications like ITIL, or working as an independent contractor on complex projects.

What is the best entry level job in the IT field?

An entry-level ITSM (IT Service Management) role typically involves supporting IT services, managing tickets, and assisting with system maintenance. Common positions include Service Desk Analyst or IT Support Technician, which often require basic knowledge of ITIL frameworks, troubleshooting skills, and familiarity with ticketing tools like ServiceNow or Jira. These roles provide foundational experience for advancing in IT careers.

What is an Entry Level ITSM position?

An Entry Level ITSM (Information Technology Service Management) position is a starting role focused on helping organizations manage and deliver IT services effectively. People in this role typically handle tasks such as responding to service requests, troubleshooting IT issues, and helping maintain service management processes. They work under the guidance of senior ITSM professionals and may use ITSM tools to track incidents, changes, and service requests. This position is ideal for individuals looking to begin a career in IT service management and usually requires basic IT knowledge and strong communication skills.

What are the key skills and qualifications needed to thrive as an Entry Level ITSM professional, and why are they important?

To thrive as an Entry Level ITSM professional, you need a foundational understanding of IT service management principles, troubleshooting, and basic IT support skills, often supported by a relevant degree or certification such as ITIL Foundation. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy is typically required. Strong communication, problem-solving abilities, and attention to detail are crucial soft skills for effective issue resolution and customer support. These skills ensure efficient service delivery, user satisfaction, and smooth IT operations within organizations.

What is the difference between Entry Level Itsm vs Service Desk Analyst?

AspectEntry Level ItsmService Desk Analyst
CertificationsITIL Foundation, CompTIA A+ITIL Foundation, CompTIA A+
Work EnvironmentIT support teams, help deskHelp desk, support center
Industry UsageIT service management, tech companiesIT support, customer service

Entry Level Itsm and Service Desk Analyst roles often require similar certifications like ITIL Foundation and CompTIA A+. Both work in help desk environments within IT service management and support industries. While Entry Level Itsm focuses on implementing ITSM processes, Service Desk Analysts primarily handle user support and issue resolution. The roles are closely related, with overlapping skills and responsibilities, making them often interchangeable in job searches.

Does ITSM need coding?

Entry Level ITSM roles typically do not require extensive coding skills, as they focus on managing IT services, processes, and tools like ServiceNow or Jira. Basic scripting knowledge can be helpful for automation tasks, but most responsibilities involve process management, troubleshooting, and communication rather than programming.

What jobs pay 4000 a week without a degree?

Entry-level IT Service Management (ITSM) roles typically do not pay $4,000 per week without significant experience or certifications. High-paying jobs in technology or other fields that reach this level often require specialized skills, certifications, or extensive experience beyond entry-level positions. Most roles paying this amount without a degree are in sales, entrepreneurship, or specialized trades, but they are uncommon and usually involve high risk or commission-based pay structures.
What are the most commonly searched types of Itsm jobs in Colorado? The most popular types of Itsm jobs in Colorado are:
What are popular job titles related to Entry Level Itsm jobs in Colorado? For Entry Level Itsm jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Entry Level Itsm jobs in Colorado look for? The top searched job categories for Entry Level Itsm jobs in Colorado are:
Entry Level Itsm jobs near you
Application Support Administrator I

Application Support Administrator I

City of Colorado Springs, CO

Colorado Springs, CO • On-site

$60K - $72K/yr

Full-time

Posted 6 days ago

Job description

Salary: $60,588.64 - $72,735.46 Annually
Location : Information Technology - City of Colorado Springs, CO
Job Type: Classified - Full Time
Job Number: 18260
Division: Innovation & Technology
Department: Innovation & Technology
Opening Date: 07/14/2026
Closing Date: 7/28/2026 4:00 PM Mountain
FLSA: Exempt
Description / Position Overview
Application Support Administrator I
About the Job: The City of Colorado Springs is seeking an Application Support Administrator I who will implement and support the many "commercial off the shelf" (COTS) software solutions and Software as a Service (SaaS) with a moderate degree of complexity and scope used to meet customer needs spanning from one to multiple City departments that are in line with City strategy, industry best practices and trends, and City standards, policies, and procedures. The administrator may also be involved in identifying requirements, researching, and evaluating possible solutions to modernize the City's application portfolio.
This position is subject to budget required furloughs to be implemented in the 2026 calendar year.
We're an accredited pay equity employer!
Your starting pay will be within the posted hiring range based on your years of experience and education. See the full potential of growth for this position here:2026 Salary Schedule
As an Application Support Administrator I, you will:
  • Support COTS (commercial off the shelf) software solutions including installing, configuring, testing, monitoring, and troubleshooting
  • Provide application security, user setup, role privilege definitions and assignments, and security permissions
  • Serve as a liaison with the vendors on product deployments, upgrades, data migrations, support issues, or product issues
  • Coordinate the IT responses to the customers and vendors across IT teams
  • Oversee the installation and/or upgrade of software patches and releases
  • Create system documentation and user training materials and train users in the proper use of hardware or software
  • Report on the use and effectiveness of the solutions
  • Provide user support and coordinates scheduled downtime and upgrades with user community
  • Manage a variety of systems, including Software as a Service (SaaS), Cloud solutions, intelligence ecosystem, and Cloud vendor management
  • Read technical manuals, confers with users, or conducts computer diagnostics to investigate and resolve problems or to provide technical assistance and support
  • Recommend decisions to allocate and schedule deployment project activities related to COTS software
  • Assist with ITIL-based Incidents, Request Fulfillment, and Change Management processes
  • Analyze and document software and system requirements to be included in the selection, implementation, and production of COTS software solutions and upgrades
  • Research potential COTS software solutions to determine fit with business need
  • Other duties as assigned
Learn more about this job by reviewing the class specification on the
We are looking for candidates who demonstrate:
Knowledge of:
  • How to install, update and maintain on-premises software
  • Configure and support cloud bases applications
  • Using an Information Technology Service Management (ITSM) system
  • Information Technology Infrastructure Library (ITIL)

Ability to:
  • Perform job duties with a high degree of accuracy
  • Maintain a high degree of accuracy while working in a demanding and highly interactive team environment
  • Provide excellent customer service
  • Communicate clearly and concisely, orally and in writing
  • Establish and maintain effective working relationships

Minimum Qualifications
  • Bachelor's degree from an accredited college or university with major coursework in a related area of study.
  • This is an entry level position and prior experience is not required.
  • Obtain within six (6) months of hire, a CompTIA Security+ certification.
We value a diverse range of qualifications and experiences. Our organization views each year of further education as equivalent to each year of relevant work experience, and each year of additional relevant work experience as equivalent to each year of required education.
Preferred Qualifications
The following qualifications are not required, but they are considered desirable. If you possess any of the preferred qualifications, please include specific details in your application. This information may be used to identify a top group of applicants.
  • Understanding of complex business applications and COTS (commercial off the shelf) platforms, to include ITIL (Information Technology Infrastructure Library)-based Incident, Request Fulfillment, and Change Management processes
  • Understanding of operating systems, security, applications, and network technologies
  • Experience in Software as a Service (SaaS), Cloud solutions, intelligence ecosystem, and Cloud vendor management

Additional Information
The background check process for this position includes being fingerprinted. Fingerprints will be used to check the FBI's criminal history records.
Please contact City Recruiting at City.Recruiting@coloradosprings.govfor any questions about this position.
Equal Opportunity Employer
The City of Colorado Springs is committed to a welcoming culture that values our employees' unique individual qualities and fosters a welcoming environment where people want to be
The City of Colorado Springs offers additional compensation depending on the position, area of assignment, and specific job assignments, including shift differential, pay differential, acting or lead, special assignment, hazard pay, longevity, cell phone allowance, uniform allowance, relocation, awards, standby, call out, compensatory time off, tuition, overtime, extra duty, incentive, holiday premium, proficiency, and vacation sell back.
NOTE: This job announcement is not intended to include a complete listing of all responsibilities, knowledge, skills, and abilities associated with the position.
The City does not sponsor applicants for work visas of any kind (including but not limited to F-1, H-1B or TN visas). Applicants must be currently authorized to work in the United States on a full-time basis.
Apply to Join Our Team
  • Please visit the and review our opportunities. Click on Apply button to complete an online application for any position of interest. All job applicants will need to create a new login and online application (unless you already have a Government Jobs user ID and password).
  • Completing your application in full, including the entire work experience section, will assist Human Resources in the applicant screening process. Your application may not be considered if all of the information requested for each employer you list is not provided.
  • Applicants may redact information from their resumes, certifications, transcripts, or any other additional application materials that identify the applicant's age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.
  • We encourage candidates with out-of-state credentials to inquire about expedited processing of Colorado licensing with the Colorado Occupational Credential Portability Program. More information can be found at the
  • Our Government Jobs application system does not allow you to edit your application after it has been submitted for a position. If you want to make changes, you may submit another application prior to the position's closing date and time listed in the job posting. HR will review the last application you submit for a position.

The City's job classifications, including physical demands and descriptions, can be found on the
You can view the status of your application on the
To be notified of future career opportunities sign up for job alerts on the page.
Working for the City of Colorado Springs is Rewarding!
Please visit the City of Colorado Springs' for additional benefits information.
The City of Colorado Springs is a place where people want to come to work each day. We have a culture of excellence, and we strive to provide our employees with the very best overall career experience and Total Rewards. We are proud to offer a comprehensive and competitive benefits program to meet the needs of our employees and their families.
01
What is the highest level of education you have completed?
  • Less than high school
  • High School diploma or GED
  • Associate's Degree
  • Bachelor's Degree
  • Master's Degree or above

02
How many years of relevant experience do you possess?
  • Less than one year
  • One or more years
  • Two or more years
  • Three or more years
  • Four or more years
  • Five or more years
  • Six or more years
  • Seven or more years
  • Eight or more years
  • Nine or more years
  • Ten or more years

03
If yes, please explain, in written detail, your experience including your role and where you gained your experience.
04
Do you possess, or willing to obtain within 6-months of hire, a valid CompTIA Security+ certification
  • Yes
  • No

05
Which of the following do you have experience with? Check all that apply:
  • COTS (Commercial Off the Shelf) platforms
  • ITIL (Information Technology Infrastructure Library)-based Incident
  • Request Fulfillment
  • Change Management Processes
  • SaaS (Software as a Service)
  • Cloud Solutions
  • Cloud Vendor Management
  • None

Required Question

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