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Entry Level It Jobs in Decatur, GA (NOW HIRING)

DIGIOFFICE

Service Desk Analyst

Johns Creek, GA

$19 - $26/hr

CompTIA A+, Network+, Microsoft, or other entry-level IT certifications are a plus but not required. Why Join DigiOffice? At DigiOffice, you'll be part of a team focused on building smarter, stronger ...

SynergisticIT

Entry Level Java Developer

Atlanta, GA

Entry-Level Java Developer SynergisticIT understands the complex nature of the job market and how difficult it can be to secure a position, especially for fresh graduates. Therefore, we assist and ...

Vision Computers, Inc.

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Laptop & Desktop Repair Technician

Norcross, GA · On-site

$41K - $43K/yr

This is not an entry-level IT position. Applicants should have prior hands-on experience repairing laptop and desktop hardware. Excellent communication skills are essential. Our technicians work ...

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Vision Computers, Inc.

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Laptop & Desktop Repair Technician

Norcross, GA · On-site

$41K - $43K/yr

This is not an entry-level IT position. Applicants should have prior hands-on experience repairing laptop and desktop hardware. Excellent communication skills are essential. Our technicians work ...

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3MP Atlanta

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Sales Representative Entry Level

Sandy Springs, GA · On-site

Sales Representative - Entry Level The team at 3MP Atlanta created a firm dedicated to specializing ... What's in it for you? * We give you actual experience, training, and development in sales and ...

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3MP Atlanta

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Sales Representative Entry Level

Sandy Springs, GA · On-site

Sales Representative - Entry Level The team at 3MP Atlanta created a firm dedicated to specializing ... What's in it for you? * We give you actual experience, training, and development in sales and ...

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All JobsEntry Level It JobsEntry Level It Jobs in Decatur, GA

Entry Level It information

What are the key skills and qualifications needed to thrive in the Entry Level It position, and why are they important?

To thrive as an Entry Level IT professional, you need a solid understanding of computer hardware, software troubleshooting, basic networking, and often a degree in information technology or a related field. Familiarity with operating systems (Windows, MacOS, Linux), ticketing systems, and sometimes certifications like CompTIA A+ or Microsoft Certified Fundamentals are commonly expected. Attention to detail, effective communication, and a strong willingness to learn help you excel in this role. These skills are vital for resolving technical issues efficiently and supporting smooth day-to-day operations within organizations.

What is an Entry Level IT job?

An Entry Level IT job is a starting position in the information technology field, typically requiring basic technical skills and knowledge. These roles may include IT support, help desk technician, junior developer, or network administrator. Responsibilities often involve troubleshooting technical issues, setting up hardware and software, and assisting with system maintenance. Employers may require a degree in IT or related fields, certifications, or relevant experience. Entry-level IT roles provide foundational experience and career growth opportunities in the tech industry.

What are typical daily responsibilities for an Entry Level IT team member?

As an Entry Level IT professional, your daily responsibilities often include troubleshooting user issues, performing routine system maintenance, setting up hardware or software, and responding to help desk tickets. You may assist with onboarding new employees by preparing workstations, handle password resets, and follow up on common technical problems under the supervision of more experienced staff. Collaboration with other IT team members and clear communication with non-technical users are important parts of the job. These tasks help keep technology running smoothly and allow you to build your technical skills early in your IT career.

What are the most commonly searched types of It jobs in Decatur, GA? The most popular types of It jobs in Decatur, GA are:
What job categories do people searching Entry Level It jobs in Decatur, GA look for? The top searched job categories for Entry Level It jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Entry Level It jobs? Cities near Decatur, GA with the most Entry Level It job openings:
Entry Level It jobs near you
Infographic showing various Entry Level It job openings in Decatur, GA as of June 2026, with employment types broken down into 1% As Needed, 90% Full Time, 6% Part Time, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Service Desk Analyst

DIGIOFFICE

Johns Creek, GA

$19 - $26/hr

Other

Posted 9 days ago

Job description

Benefits:

Flexible schedule

Opportunity for advancement

Training & development

Wellness resources

DigiOffice is seeking a reliable, customer-focused Service Desk Analyst to support end users during weekend service desk operations. This role serves as the first point of contact for IT support requests and is responsible for troubleshooting technical issues, resolving user incidents, documenting tickets, and ensuring a positive support experience.

The ideal candidate is a tech-savvy problem solver who can work independently, communicate clearly, and remain professional under pressure. This is a great opportunity for someone who enjoys weekend work, values flexibility, and is interested in expanding into additional weekday hours when available.

NOTE: This is a 100% on-site role in Johns Creek, GA. Remote or hybrid candidates will not be considered.

Key Responsibilities:

Serve as the first point of contact for end-user technical support requests during weekend shifts.

Respond to, troubleshoot, and resolve service desk tickets related to hardware, software, network, login, access, and general IT issues.

Provide support to users by phone, email, ticketing system, remote tools, or in person, depending on client needs.

Accurately document all issues, troubleshooting steps, resolutions, and follow-up actions in the service desk system.

Escalate complex or unresolved issues to the appropriate technical team or supervisor.

Track open tickets and follow up with users to ensure issues are fully resolved.

Maintain a high level of professionalism, patience, and customer service when supporting end users.

Follow established IT support procedures, security practices, and client service standards.

Assist with basic account support, password resets, equipment troubleshooting, and application access issues.

Support a smooth and consistent user experience during weekend coverage hours.

Required Qualifications:

Prior experience in a service desk, help desk, desktop support, or IT support role preferred.

Basic understanding of computer hardware, software, operating systems, network connectivity, and common business applications.

Strong troubleshooting and problem-solving skills.

Excellent verbal and written communication skills.

Strong customer service mindset and ability to work with users at all technical levels.

Ability to work independently during weekend shifts with limited supervision.

Strong attention to detail when documenting tickets and resolutions.

Ability to remain calm, professional, and organized while handling multiple support requests.

Flexibility to work additional weekday hours if a full 40-hour workweek is desired and available.

Preferred Qualifications:

Experience using a ticketing system or service desk platform.

Experience supporting Microsoft Windows, Microsoft 365, Outlook, Teams, printers, VPN, password resets, and basic network connectivity issues.

Experience working in a client-site, corporate, logistics, or enterprise support environment.

Basic knowledge of ITIL processes or service desk best practices.

CompTIA A+, Network+, Microsoft, or other entry-level IT certifications are a plus but not required.

Why Join DigiOffice? At DigiOffice, you’ll be part of a team focused on building smarter, stronger, and more secure operations for modern organizations. Our work goes beyond traditional IT support—we help clients modernize infrastructure, improve reliability, strengthen security, and scale with confidence. Team members have the opportunity to contribute to meaningful projects, work in dynamic operational environments, and make a measurable impact. If you value innovation, accountability, and practical problem-solving, DigiOffice offers a place where your work can directly drive transformation.

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