IT Support Specialist II
Reno, NV · On-site
The IT Support / Application Support Specialist is responsible for independently resolving a high percentage of incidents while strictly following documented procedures, security controls, and ...
IT Support Specialist II
Reno, NV · On-site
The IT Support / Application Support Specialist is responsible for independently resolving a high percentage of incidents while strictly following documented procedures, security controls, and ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
IT Support II
Verdi, NV · On-site
$21.50 - $29.50/hr
Provide support to the phone system, computing infrastructure, and switch configuration, along with all application-based software and setups. Troubleshooting and initiates repairs for all hardware ...
Quick apply
IT Support II
Verdi, NV · On-site
$21.50 - $29.50/hr
Provide support to the phone system, computing infrastructure, and switch configuration, along with all application-based software and setups. Troubleshooting and initiates repairs for all hardware ...
IT Manager
Reno, NV · On-site
$95K - $125K/hr
A healthcare organization is seeking a full-time IT Manager to oversee day-to-day IT operations, support services, systems maintenance, infrastructure performance, and end-user technology support.
Quick apply
IT Manager
Reno, NV · On-site
$95K - $125K/hr
A healthcare organization is seeking a full-time IT Manager to oversee day-to-day IT operations, support services, systems maintenance, infrastructure performance, and end-user technology support.
IT Support for NV Agency
Carson City, NV · On-site
IT Support for NV Agency Management Applications, Inc., a leading provider of Networking and Managed IT Services is seeking high-level IT professionals to support a contract serving the Lake Tahoe ...
IT Support for NV Agency
Carson City, NV · On-site
IT Support for NV Agency Management Applications, Inc., a leading provider of Networking and Managed IT Services is seeking high-level IT professionals to support a contract serving the Lake Tahoe ...
IT Support for NV Agency
Carson City, NV · On-site
IT Support for NV Agency Management Applications, Inc., a leading provider of Networking and Managed IT Services is seeking high-level IT professionals to support a contract serving the Lake Tahoe ...
IT Support for NV Agency
Carson City, NV · On-site
IT Support for NV Agency Management Applications, Inc., a leading provider of Networking and Managed IT Services is seeking high-level IT professionals to support a contract serving the Lake Tahoe ...
IT Support for NV Agency
Nixon, NV · On-site
IT Support for NV Agency Management Applications, Inc., a leading provider of Networking and Managed IT Services is seeking high-level IT professionals to support a contract serving the Lake Tahoe ...
IT Support for NV Agency
Nixon, NV · On-site
IT Support for NV Agency Management Applications, Inc., a leading provider of Networking and Managed IT Services is seeking high-level IT professionals to support a contract serving the Lake Tahoe ...
IT Support for NV Agency Management Applications, Inc., a leading provider of Networking and Managed IT Services is seeking high-level IT professionals to support a contract serving the Lake Tahoe ...
IT Support for NV Agency Management Applications, Inc., a leading provider of Networking and Managed IT Services is seeking high-level IT professionals to support a contract serving the Lake Tahoe ...
IT Support for NV Agency
Carson City, NV · On-site
IT Support for NV Agency Management Applications, Inc., a leading provider of Networking and Managed IT Services is seeking high-level IT professionals to support a contract serving the Lake Tahoe ...
IT Support for NV Agency
Carson City, NV · On-site
IT Support for NV Agency Management Applications, Inc., a leading provider of Networking and Managed IT Services is seeking high-level IT professionals to support a contract serving the Lake Tahoe ...
IT Support for NV Agency
Reno, NV · On-site
IT Support for NV Agency Management Applications, Inc., a leading provider of Networking and Managed IT Services is seeking high-level IT professionals to support a contract serving the Lake Tahoe ...
IT Support for NV Agency
Reno, NV · On-site
IT Support for NV Agency Management Applications, Inc., a leading provider of Networking and Managed IT Services is seeking high-level IT professionals to support a contract serving the Lake Tahoe ...
IT Support for NV Agency
Reno, NV · On-site
IT Support for NV Agency Management Applications, Inc., a leading provider of Networking and Managed IT Services is seeking high-level IT professionals to support a contract serving the Lake Tahoe ...
IT Support for NV Agency
Reno, NV · On-site
IT Support for NV Agency Management Applications, Inc., a leading provider of Networking and Managed IT Services is seeking high-level IT professionals to support a contract serving the Lake Tahoe ...
Entry Level It Support information
See Reno, NV salary details
$11.74 - $13.05
1% of jobs
$13.05 - $14.36
4% of jobs
$15.38 is the 25th percentile. Wages below this are outliers.
$14.36 - $15.67
25% of jobs
$15.67 - $16.97
14% of jobs
The median wage is $17.48 / hr.
$16.97 - $18.28
14% of jobs
$18.28 - $19.59
10% of jobs
$20.24 is the 75th percentile. Wages above this are outliers.
$19.59 - $20.90
13% of jobs
$20.90 - $22.20
4% of jobs
$22.20 - $23.51
8% of jobs
$23.51 - $24.82
3% of jobs
$24.82 - $26.13
3% of jobs
$11
$18
$26
How much do entry level it support jobs pay per hour?
As of Aug 16, 2026, the average hourly pay for entry level it support in Reno, NV is $18.54, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $20.38 per hour, depending on experience, location, and employer.
What is the difference between Entry Level IT Support vs Help Desk Technician?
| Aspect | Entry Level IT Support | Help Desk Technician |
|---|---|---|
| Certifications | Basic certifications like CompTIA A+ | Similar certifications, often including CompTIA A+ |
| Work Environment | Corporate, small business, or IT service providers | Help desk or call center environments, remote support |
| Job Responsibilities | Basic troubleshooting, hardware/software support, network issues | Responding to user tickets, remote troubleshooting, customer communication |
| Industry Usage | Common entry point in IT departments | Frequent role in customer support and IT service companies |
Both roles involve entry-level troubleshooting and support skills, often requiring similar certifications. While Entry Level IT Support may encompass a broader range of technical tasks, Help Desk Technicians primarily focus on remote user support and ticket management. The roles are closely related and often overlap, serving as foundational positions in IT support careers.
What do entry level IT support professionals do?
Entry Level IT Support professionals commonly address a wide range of technical issues, including troubleshooting hardware and software problems, resolving connectivity issues, resetting passwords, and assisting with printer or peripheral configurations. They often serve as the first point of contact for employees experiencing technical difficulties, which requires effective communication and problem-solving skills. These professionals usually work closely with more senior IT staff and may escalate complex issues for further investigation, making teamwork an important part of the role.
What are the key skills and qualifications needed for entry level IT support?
To thrive as an Entry Level IT Support Specialist, you need foundational knowledge of computer hardware, operating systems, basic networking, and often an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems, remote desktop tools, and troubleshooting software is typically required. Strong problem-solving abilities, patience, and effective communication are crucial soft skills for assisting non-technical users. These skills ensure timely and accurate technical support, contributing to efficient business operations and high user satisfaction.
What is an entry level IT support?
Entry level IT support jobs are positions that assist users with technical issues related to computer systems, software, and hardware. These roles typically involve troubleshooting problems, installing and configuring technology, and providing guidance to end users. People in these jobs often work as help desk technicians or support specialists and are usually the first point of contact for technical help. They require basic knowledge of computer systems and strong problem-solving and communication skills. Entry level IT support roles are a common starting point for a career in information technology.
What are the most commonly searched types of It Support jobs in Reno, NV?
The most popular types of It Support jobs in Reno, NV are:
What job categories do people searching Entry Level It Support jobs in Reno, NV look for?
The top searched job categories for Entry Level It Support jobs in Reno, NV are:
What cities near Reno, NV are hiring for Entry Level It Support jobs?
Cities near Reno, NV with the most Entry Level It Support job openings:
Full-time
Re-posted 20 days ago
Job description
Technical Role Summary
This role provides frontline and technical support for PBS infrastructure, end-user computing, and business applications. The IT Support / Application Support Specialist is responsible for independently resolving a high percentage of incidents while strictly following documented procedures, security controls, and escalation paths. The role serves as the technical intake point between users and Tier 2/3 teams, ensuring issues are accurately diagnosed, reproducible, and fully documented prior to escalation.
Core Technical Responsibilities
Imagine Application Support Responsibilities
Required Technical Experience
Preferred Technical Skills
This role provides frontline and technical support for PBS infrastructure, end-user computing, and business applications. The IT Support / Application Support Specialist is responsible for independently resolving a high percentage of incidents while strictly following documented procedures, security controls, and escalation paths. The role serves as the technical intake point between users and Tier 2/3 teams, ensuring issues are accurately diagnosed, reproducible, and fully documented prior to escalation.
Core Technical Responsibilities
- Serve as primary intake for IT incidents and service requests via phone, email, and ticketing system
- Perform structured troubleshooting using documented workflows and root-cause isolation techniques
- Resolve Windows OS issues including profile corruption, OS configuration, patching, and driver-related problems
- Support endpoint hardware (desktops, laptops, printers, scanners, peripherals) including break/fix replacement
- Administer Active Directory objects (users, groups) following least-privilege standards
- Create, modify, disable, and audit Microsoft 365 user accounts, mailboxes, licenses, and group memberships
- Troubleshoot Microsoft 365 services (Outlook connectivity, Teams issues, OneDrive sync, SharePoint access)
- Perform basic network diagnostics (IP configuration, DNS resolution, gateway reachability, latency symptoms)
- Use RDP and approved remote support tools for endpoint and application troubleshooting
- Deploy and image workstations using standard build procedures and deployment tools
- Install, update, and license approved software packages
- Maintain accurate CMDB/asset records and ticket documentation
- Identify recurring incidents and potential systemic issues and escalate with supporting evidence
- Execute limited, predefined SQL tasks (read-only queries or controlled updates) in approved environments only
Imagine Application Support Responsibilities
- Serve as initial technical contact for Imagine application incidents and service requests
- Differentiate between user workflow errors, configuration/data issues, and system-level problems
- Apply documented fixes and known workarounds for common Imagine issues
- Collect detailed diagnostics (logs, screenshots, timestamps, reproduction steps, user context)
- Escalate to Tier 2/3 internal teams or vendor support per established escalation procedures
- Track escalations and communicate status updates to stakeholders
Required Technical Experience
- 5+ years of hands-on IT support or application support experience
- Advanced Windows OS administration and troubleshooting skills
- Strong experience with Active Directory and access management
- Enterprise Microsoft 365 administration and support experience
- Experience working in structured, ticket-driven support environments
- Strong understanding of escalation thresholds and operational boundaries
Preferred Technical Skills
- Experience supporting small to mid-sized enterprise networks
- Working knowledge of TCP/IP, DNS, DHCP, and client-server architecture
- Read-only or controlled SQL experience
- Familiarity with ITIL incident and problem management practices
- A+, Microsoft, or equivalent technical certifications