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Entry Level It Support Technician Jobs in Dallas, TX

TKO Group Holdings, Inc.

IT Support Engineer

Dallas, TX · On-site

The IT Support Technician plays a key role in delivering high-quality technical support to all employees, providing timely and effective troubleshooting across desktop hardware, software, and mobile ...

The TKO Group

IT Support Engineer

Dallas, TX · On-site

The IT Support Technician plays a key role in delivering high-quality technical support to all employees, providing timely and effective troubleshooting across desktop hardware, software, and mobile ...

Helenoftroy

IT Support Technician I

Dallas, TX · On-site

$21.25 - $29.25/hr

Position: IT Support Technician I Department: IT Work Location: Plano, TX (Dallas, TX) Schedule: 100% Onsite, not remote Hours : Monday - Friday What you will be doing: Provide end-users, local and ...

Helen of Troy

IT Support Technician I

Dallas, TX · On-site

$21.25 - $29.25/hr

Position: IT Support Technician I Department: IT Work Location: Plano, TX (Dallas, TX) Schedule: 100% Onsite, not remote Hours : Monday - Friday What you will be doing: Provide end-users, local and ...

Helen of Troy

IT Support Technician I

Dallas, TX · On-site

$21.25 - $29.25/hr

Position: IT Support Technician I Department: IT Work Location: Plano, TX (Dallas, TX) Schedule: 100% Onsite, not remote Hours : Monday - Friday What you will be doing: Provide end-users, local and ...

Milliman

IT Business Support Technician

Dallas, TX · On-site

$21.25 - $29.25/hr

The IT Business Support Technician role involves providing technical support to business users, managing end-user hardware and software, and ensuring operational continuity across various ...

Milliman

IT Business Support Technician

Dallas, TX · On-site

$21.25 - $29.25/hr

Description Description The IT Business Support Technician works under the supervision of the Business Technology Operations Manager and partners closely with EBAC business users, call center ...

Milliman

IT Business Support Technician

Dallas, TX

$19.75 - $27/hr

Description The IT Business Support Technician works under the supervision of the Business Technology Operations Manager and partners closely with EBAC business users, call center leadership, and ...

Milliman

IT Business Support Technician

Dallas, TX · On-site

$19.75 - $27/hr

Description The IT Business Support Technician works under the supervision of the Business Technology Operations Manager and partners closely with EBAC business users, call center leadership, and ...

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How much do entry level it support technician jobs pay per hour?

As of May 27, 2026, the average hourly pay for entry level it support technician in Dallas, TX is $22.98, according to ZipRecruiter salary data. Most workers in this role earn between $18.94 and $26.01 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level IT Support Technician, and why are they important?

To thrive as an Entry Level IT Support Technician, you need a solid understanding of computer hardware, operating systems, basic networking, and troubleshooting, often demonstrated by a relevant associate degree or entry-level certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and standard office software is typically required. Strong problem-solving abilities, patience, and effective communication skills help you address user issues and work collaboratively. These skills ensure timely resolution of technical problems and provide a positive support experience for end users.

What are some common challenges faced by Entry Level IT Support Technicians, and how can they be addressed?

Entry Level IT Support Technicians often encounter challenges such as troubleshooting unfamiliar technical issues, managing multiple support requests simultaneously, and communicating effectively with users who have varying levels of technical knowledge. To address these, it's helpful to build strong problem-solving skills, utilize available knowledge bases and documentation, and practice clear, patient communication. Over time, gaining hands-on experience and seeking mentorship from senior team members can greatly enhance confidence and effectiveness in the role.

What does an Entry Level IT Support Technician do?

An Entry Level IT Support Technician is responsible for helping users resolve technical issues with their computers, software, and network systems. They often assist with setting up new equipment, troubleshooting problems, installing updates, and providing support either in person, over the phone, or through remote tools. This role is crucial in ensuring that an organization's technology runs smoothly and efficiently. Entry level technicians typically work under the supervision of more experienced IT staff and may also document issues and solutions for future reference.

What is the easiest entry-level IT job to get?

An entry-level IT support technician role is often considered one of the easiest IT jobs to obtain, as it typically requires basic technical skills, customer service abilities, and a foundational understanding of hardware and software. Certifications like CompTIA A+ can improve chances, and the job usually involves troubleshooting, setting up equipment, and assisting users in a fast-paced environment.

What is the difference between Entry Level IT Support Technician vs Help Desk Technician?

AspectEntry Level IT Support TechnicianHelp Desk Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+, Help Desk certifications (e.g., HDI, Microsoft)
Work EnvironmentOn-site or remote support, troubleshooting hardware/software issuesCustomer service-focused, primarily remote or call center support
Employer & Industry UsageIT departments across various industries, tech companies, small businessesIT service providers, corporate help desks, tech support centers

Both roles involve troubleshooting and supporting users with hardware and software issues. The Entry Level IT Support Technician often has a broader technical scope, including network and hardware support, while Help Desk Technicians focus more on customer service and remote support. Both positions serve as entry points into IT careers and require similar certifications and skills.

What are the most commonly searched types of It Support Technician jobs in Dallas, TX? The most popular types of It Support Technician jobs in Dallas, TX are:
What are popular job titles related to Entry Level It Support Technician jobs in Dallas, TX? For Entry Level It Support Technician jobs in Dallas, TX, the most frequently searched job titles are:
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What cities near Dallas, TX are hiring for Entry Level It Support Technician jobs? Cities near Dallas, TX with the most Entry Level It Support Technician job openings:
Entry Level It Support Technician jobs near you

9907 - IT Support Technician Specialist

Bestway Rental

Richardson, TX • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Description
The IT Support Technician Specialist is the first point of contact for technical assistance across the organization. This role provides essential support to both the Home Office, store locations, and remote workers, ensuring smooth and reliable operation of systems (software and hardware), network administration, point-of-sale (POS) systems, and communication tools. The ideal candidate is customer-focused, well-organized, and able to troubleshoot a wide range of hardware and software issues in a fast-paced RTO environment.
Essential Functions
User Support & Incident Resolution
  • Serve as the primary contact for Tier 1 and other basic support requests via phone, email, and ticketing system.
  • Troubleshoot and resolve basic issues related to:
    • Servers, workstations, laptops, and peripherals
    • Microsoft 365 applications (Outlook, Excel, Word, Teams, etc.)
    • User accounts, login issues, and password resets
    • Printers, scanners, and other office/store equipment
    • Working knowledge of Active Directory, DNS, and DHCP
Network & Systems Support
  • Provide first-level support for network connectivity issues (wired/wireless/cellar) at stores and the home office.
  • Assist in diagnosing internet outages, VPN issues, and basic switches, routers, modems, and problems.
  • Escalate advanced network or systems issues to a higher Tiers or senior team members as needed.
Point-of-Sale (POS) Support: (Requires working knowledge of basic POS functionality)
  • Troubleshoot POS hardware and software issues, including:
    • Terminal connectivity
    • PCs, servers, printers, barcode scanners, credit card terminals
    • Application errors and transaction support
  • Work with store teams to perform basic resets, updates, or configuration checks.
Communication Systems Support
  • Provide first-level support for phone systems outages or malfunctions.
  • Troubleshoot VoIP phones and softphone applications for store and office users.
  • Assist with voicemail, call-flow, and extension configuration issues as directed.
Software Installation & Maintenance
  • Install, configure, and maintain approved applications, especially Microsoft 365 products.
  • Perform software updates and assist with patching activities.
  • Document procedures and maintain accurate technical notes.
Operational Support & Documentation
  • Log all support incidents in the ticketing system with accurate details and follow-through.
  • Escalate unresolved issues according to defined procedures.
  • Maintain technical documentation, FAQs, and user guides to improve support efficiency.
  • Assist with onboarding/offboarding tasks such as device setup and account provisioning.
Competencies
Required
  • 1-2 years of IT support or help desk experience, preferably in a retail environment.
  • Basic understanding of:
    • Windows operating systems
    • Microsoft 365 suite
    • LAN/WAN concepts
    • VoIP phone systems (e.g., RingCentral)
    • POS hardware/software (Any POS)
  • Strong customer service and communication skills.
  • Ability to multitask and prioritize effectively.
  • The willingness to learn new technologies and processes.
Preferred
  • Experience supporting multi-location retail operations.
  • Familiarity with remote support tools (e.g., TeamViewer, AnyDesk, RDP).
  • Knowledge of ticketing systems (Spiceworks, Zendesk, ServiceNow, Freshservice, etc.).
  • CompTIA A+ or equivalent certification.
  • POS hardware/software (RTO - POS)
Key Competencies
  • Hardware, Software, and Telecom troubleshooting
  • Heightened sense of urgency and what's important to your stakeholders
  • Ability to navigate through ambiguity and identify business requirements for software, hardware, and reporting needs
  • Ability to manage multiple projects with minimal supervision
  • Ability to work with upper management and various internal departments to achieve company goals for Information Technology
  • Strategic/Critical Thinker/Problem Solver
Work Environment
This job operates in a professional office environment. This role routinely uses a variety of high-end sophisticated equipment that requires monitoring, scheduled maintenance, periodic replacement and repair. In addition, this department utilizes standard office equipment such as personal computers, phones, photocopiers, fax machines, and scanners.
Position Type / Expected Hours of Work
This is a full-time position. Regular work hours are Monday through Friday; however, the role requires on-call availability to respond to emergency/critical after-hours situations. Weekend work may also be required to provide support for maintenance, server updates, and reporting services.
Monday - Friday Flex Schedule of: 8:00 AM-3:00PM and remote 5:00PM -7:00PM
The IT Support Technician Specialist will assist in creating a culture of:
  • Servant Leadership
  • Teamwork
  • Ownership
  • Respect
  • Integrity

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