Entry Level It Msp Jobs in Dallas, TX (NOW HIRING)

IT Helpdesk Specialist – Tier 1

IPRO MSP  •  Van Alstyne, TX  •  Full-Time  •  $45,000–$60,000/year

Before you apply — please read.

This is not an entry-level role. We need someone who already has at least one year of paid, hands-on IT support experience — helpdesk, desktop support, or MSP. If your IT background is limited to coursework, a certification, or personal interest, this isn’t the right job for you yet, and we won’t be able to move forward with your application. There are no exceptions.

This role is also fully in-office at our Van Alstyne, TX location. It is not remote or hybrid.

About the Role

IPRO is a growing Managed Service Provider, and our helpdesk is the front door for every client we support. If you like solving problems, talking to people, and the satisfaction of closing out a ticket knowing you actually helped someone — you’ll fit in here.

As a Tier 1 Helpdesk Specialist, you’ll be the first person our clients hear from when something isn’t working. You’ll handle the daily mix of password resets, Outlook quirks, printer mysteries, new-user setups, and the occasional “my computer is making a weird noise.” You’ll have a team of Tier 2/3 engineers, Technical Account Managers, and fellow Tier 1 techs who’ll mentor you when you’re stuck and have your back when things get busy.

This is a lower-level role on our team — but not an entry point into IT. You should already have a year or more of hands-on support experience and be looking to broaden your skill set across a wider range of business environments, tools, and technologies. MSP work moves fast and you’ll see more variety in a month than most internal IT jobs offer in a year.

Why IPRO

A few things that make IPRO different from other IT jobs you might be looking at:

•        Real work-life balance. Unlike a lot of IT positions, this is genuinely an 8–5 job with a real lunch break. If overtime happens, we encourage you to take comp time — not just push through and burn out.

•        People who actually care. The work can get chaotic, but everyone here cares about our clients and about each other. That sounds basic, but in this industry it isn’t.

•        Real growth path. Most of our Tier 2/3 engineers and TAMs started exactly where you’d be starting. We promote from within and we mean it.

Want more on who we are? Check out teamipro.com.

What We’re Looking For

Required:

•        At least 1 year of paid, hands-on IT helpdesk, desktop support, or MSP experience. Coursework, certifications, and personal projects do not substitute for this.

•        Working knowledge of Windows 10/11 and Microsoft 365

•        Familiarity with Active Directory or Entra ID basics — users, groups, licenses, MFA

•        Comfort with a ticketing system and the discipline to document your work as you go

•        Strong written and verbal communication — you’ll be on the phone and in writing all day

•        Reliable transportation to our Van Alstyne, TX office (this role is fully in-office, not remote or hybrid)

Nice to have:

•        Prior MSP experience supporting multiple client environments

•        Hands-on time with NinjaRMM, IT Glue, Salesforce, or similar MSP tooling

•        Basic networking knowledge (DNS, DHCP, Wi-Fi troubleshooting); Fortinet/FortiGate familiarity is a plus

•        Some PowerShell or command-line comfort

•        macOS / MDM exposure alongside Windows

What You’ll Do

Most of your day is spent working tickets in Salesforce, talking with clients, and resolving issues either on your own or with help from the team. A typical week includes:

•        Being the first point of contact for client support requests by phone, email, and ticket

•        Troubleshooting common end-user issues — Microsoft 365 and Outlook, password resets and MFA, printer and peripheral problems, slow PCs, mapped drives, VPN and VDI connectivity, and the like

•        Remoting into client machines (with their permission) to dig in and fix things

•        Onboarding new users and devices, and offboarding departing users — following each client’s setup and approval process

•        Imaging and configuring new laptops, and prepping retired equipment for storage or recycling

•        Documenting your work clearly in the ticket so the next person who picks it up isn’t lost

•        Escalating to Tier 2/3 when something is genuinely above your level — with good notes so they can hit the ground running

•        Keeping an eye out for anything that looks like a security issue and flagging it

•        Helping improve our internal documentation in IT Glue as you learn

Tools You’ll Use

We use a modern MSP stack. You don’t need to know all of these on day one — we’ll train you on whatever you haven’t touched before:

•        Salesforce — our ticketing system

•        NinjaRMM — remote management of endpoints and servers

•        IT Glue — client documentation and knowledge base

•        LastPass — shared credential management

•        Microsoft 365 / Entra ID — user, license, and identity admin

•        AppRiver — email security and 365 licensing

•        Webroot (OpenText) — endpoint antivirus

•        Omnissa Horizon — VDI client support

•        Quickpass — password and MFA self-service

•        MiCollab — voice and collaboration

•        PowerShell and Command Prompt — for the times the GUI isn’t enough

You’ll Fit in Well If You…

•        Genuinely enjoy helping people, even the ones who are having a rough day

•        Stay calm and friendly on the phone, and can explain technical stuff without making the user feel dumb

•        Like variety — no two clients or tickets are quite the same

•        Are comfortable saying “I don’t know yet, let me find out” and then actually finding out

•        Take good notes and follow through on what you said you’d do

•        Aren’t afraid to ask a coworker for help when you’re stuck

•        Want to keep growing — picking up new tools, working toward certifications, and moving up over time

Certifications We Like to See (or Help You Get)

None of these are required — but if you have one, great, and if you want to earn one while you’re here, we’ll help you get there:

•        CompTIA A+ — the classic helpdesk foundation cert

•        CompTIA Network+ — the next step up, covering networking fundamentals

•        CompTIA Security+ — useful given the security side of MSP work

•        Microsoft MS-900 — Microsoft 365 Fundamentals

•        Microsoft MD-102 — Endpoint Administrator, very relevant to what we do

•        Microsoft AZ-900 — Azure Fundamentals, a good intro to the cloud side

Compensation & Benefits

•        Salary: $45,000–$60,000/year, depending on experience and certifications

•        Health, dental, and vision insurance

•        401(k) with 4% company match

•        Paid time off (with limited rollover)

•        Paid holidays

•        Comp time for overtime — we’d rather you take the time back than burn out

•        Training and certification support — access to ongoing training and help working toward relevant certifications

Schedule & Location

•        Monday–Friday, 8:00 AM–5:00 PM Central, with a full hour for lunch

•        Fully in-office at our Van Alstyne, TX location — not remote, not hybrid

•        Occasional onsite client visits and project work