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Entry Level It Help Desk Jobs in Highlands Ranch, CO

MISSION YOGURT INC

Junior IT Specialist

Westminster, CO · On-site

$25 - $28/hr

This position is ideal for an entry-level technician looking to build hands-on experience in a fast ... Log, prioritize, and assist in resolving IT help desk requests submitted by store management.

FHR

A48-Help Desk Technician 48

Golden, CO · On-site

$20.75 - $28/hr

... IT professional who provides technical assistance on computer systems and serves as the first ... We are looking for a tech-savvy help desk technician to be responsible for providing technical ...

Fortidia US

Help Desk Specialist

Lakewood, CO · On-site

$25/hr

... IT Service Management system. * Make recommendations to reduce support call volume and improve ... Help desk experience with demonstrated technical troubleshooting proficiency. * Experience ...

Centstone

Help Desk Support

Denver, CO · On-site

$21 - $28.75/hr

Help Desk Support II (Salesforce/Jira) Location: Denver, Colorado (Remote) Job Type: Contract ... technology environment. Responsibilities * Provide technical support for Salesforce CRM and ...

Instant Serve LLC

Help Desk Analyst

Denver, CO · Remote

$20 - $25/hr

IT Support Consultant (Remote - Denver, CO Residents Only) Qualifications * Bachelor's degree or equivalent professional experience * Strong background in: * Help Desk / IT Support * Customer Support ...

RICEFW Technologies,Inc

Help Desk Support I

Denver, CO · On-site

$20.50 - $27.75/hr

We are an End to End IT Solutions provider with extensive experience in Business Consulting, IT ... ROLE : Help Desk Support I JOB ID : RQS 2017-3443A Department : CDPHE Location: SouthDenver ...

RICEFW Technologies,Inc

Help Desk Support I

Denver, CO · On-site

$20.50 - $27.75/hr

We are an End to End IT Solutions provider with extensive experience in Business Consulting, IT ... ROLE : Help Desk Support I JOB ID : RQS 2017-3443A Department : CDPHE Location: SouthDenver ...

Infojini Inc

Help Desk Support

Lakewood, CO · On-site

$20 - $27/hr

... new technologies and changes in best practices. Share new information with other team members ... Explain Service Desk functions and process to end users. Written communication to document problems ...

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All JobsIt Help Desk JobsEntry Level It Help Desk JobsEntry Level It Help Desk Jobs in Highlands Ranch, CO

Entry Level It Help Desk information

See Highlands Ranch, CO salary details

$13

$24

$35

How much do entry level it help desk jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for entry level it help desk in Highlands Ranch, CO is $24.30, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $27.26 per hour, depending on experience, location, and employer.

What is an entry level IT help desk job?

Entry level IT help desk jobs are positions where individuals provide technical support and assistance to users experiencing computer or network issues. These roles typically involve troubleshooting hardware and software problems, answering technical questions, and escalating complex issues to higher-level support staff. Entry level IT help desk technicians often work in call centers, corporate offices, or remotely, and they serve as the first point of contact for IT-related inquiries. The role is ideal for those starting their careers in information technology and provides valuable experience in customer service and technical problem-solving.

What skills and qualifications are needed for an entry level IT help desk professional?

To thrive as an Entry Level IT Help Desk professional, you need a basic understanding of computer systems, troubleshooting skills, and a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and Microsoft Office Suite is commonly required. Strong communication, patience, and problem-solving abilities help you assist users effectively and manage multiple requests. These skills and qualities are crucial for ensuring efficient technical support and high user satisfaction in IT environments.

What are common challenges faced by entry level IT help desk professionals, and how can they be addressed?

Entry level IT Help Desk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on experience. Additionally, improving your customer service skills will help you explain solutions clearly and build positive relationships with users.

What is the difference between Entry Level It Help Desk vs Help Desk Technician?

AspectEntry Level It Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (preferred)
Work EnvironmentHelp desk support, remote or on-site, basic troubleshootingTechnical support, troubleshooting hardware/software issues
Employer UsageIT departments, MSPs, corporate supportIT support teams, service providers, corporate environments

Both roles involve providing technical support and troubleshooting, often requiring similar certifications like CompTIA A+. The main difference is that 'Help Desk Technician' may imply a slightly more experienced or specialized position, but both are entry-level roles focused on assisting users with IT issues in similar environments.

Can you do an entry level IT help desk with no experience?

Entry level IT Help Desk positions often do not require prior experience and focus on basic technical skills, customer service, and problem-solving abilities. Candidates typically need familiarity with operating systems, troubleshooting tools, and may benefit from certifications like CompTIA A+; on-the-job training is common. Having some technical knowledge or related coursework can improve chances of securing such roles.

How to get started in an entry level IT help desk?

To start as an entry-level IT help desk technician, gain foundational knowledge of computer hardware, software, and networking through online courses or certifications like CompTIA A+. Develop strong communication and problem-solving skills, and seek internships or entry-level positions to gain practical experience in troubleshooting and customer support environments.

What are the most commonly searched types of It Help Desk jobs in Highlands Ranch, CO?

The most popular types of It Help Desk jobs in Highlands Ranch, CO are:

What are popular job titles related to Entry Level It Help Desk jobs in Highlands Ranch, CO?

For Entry Level It Help Desk jobs in Highlands Ranch, CO, the most frequently searched job titles are:

What job categories do people searching Entry Level It Help Desk jobs in Highlands Ranch, CO look for?

The top searched job categories for Entry Level It Help Desk jobs in Highlands Ranch, CO are:

What cities near Highlands Ranch, CO are hiring for Entry Level It Help Desk jobs?

Cities near Highlands Ranch, CO with the most Entry Level It Help Desk job openings:

Entry Level It Help Desk jobs near you
Infographic showing various Entry Level It Help Desk job openings in Highlands Ranch, CO as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $50,543 per year, or $24.3 per hour.

Junior IT Specialist

MISSION YOGURT INC

Westminster, CO • On-site

$25 - $28/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Key responsibilities

  • Provide day-to-day hardware and software support for POS systems, peripheral hardware, and basic network infrastructure.

  • Assist with troubleshooting, diagnosing, and resolving hardware, network, and POS system issues.

  • Support system configuration, hardware maintenance, and user training related to POS and order processing equipment.

Job description

At Mission Yogurt, we're passionate about creating exceptional dining experiences that showcase the best of our communities. As a leading airport hospitality company, we partner with beloved local and national brands to bring unique restaurant and retail concepts to travelers across the country. Our success is driven by talented people who embrace innovation, hospitality, and teamwork. 

We are looking for a Junior IT Specialist to join our growing team and support our restaurant team with hands-on support. The Junior IT Specialist provides entry-to-mid-level technical support for Point of Sale (POS) systems, peripheral hardware, and basic network infrastructure across our restaurant and retail locations at Denver International Airport.

Working closely with other IT personnel and operations teams, this role focuses on day-to-day troubleshooting, hardware maintenance, basic POS configuration, and user support. This position is ideal for an entry-level technician looking to build hands-on experience in a fast-paced airport and hospitality environment.

This position is onsite at Denver International Airport with occasional support at offsite locations in the Denver metro area. This position requires at least 2 years of experience working in IT.

What Mission Offers You: 

  • Comprehensive benefits including medical, dental, vision, FSA/HSA, and optional life, disability, accident, critical illness, hospital, and pet insurance—effective the first of the month after 60 days of full-time employment.
  • 401K plus company match* 
  • Paid Time Off
  • Employee Discount 
  • Company-paid Airport Employee Parking or RTD EcoPass 
ESSENTIAL DUTIES AND RESPONSIBILITIESPOS & Operational Support

  • Provide day-to-day hardware and software support for POS systems, terminal screens, payment readers, cash drawers, and receipt printers.

  • Assist with basic POS menu updates, user account maintenance, and routine system configurations under the guidance of the IT team.

  • Support Kitchen Display Systems (KDS), digital menu boards, and order processing equipment.

  • Train restaurant staff and store managers on basic POS operation and basic hardware troubleshooting.

Technical Troubleshooting & Maintenance

  • Log, prioritize, and assist in resolving IT help desk requests submitted by store management.

  • Perform basic diagnostics on network connectivity, Wi-Fi access, receipt printers, and desktop workstations.

  • Escalate complex hardware, network, or vendor-level issues to senior IT staff or third-party service providers as needed.

  • Assist with physically installing, replacing, and testing hardware peripherals for existing locations and new store openings.

System Administration & Documentation

  • Maintain an organized inventory of IT assets, hardware components, spare parts, and cables.

  • Follow established PCI-compliance standards to ensure payment card data security across all devices.

  • Document routine troubleshooting steps, equipment configurations, and user guides.

  • Perform routine physical checks and basic preventive maintenance on server racks, workstations, and local networking gear.

KEY SKILLS & QUALIFICATIONSRequired:

  • Experience: 2+ years of experience in IT support, helpdesk, or technical customer service (Hospitality or Retail background strongly preferred).

  • Education: Associate degree in Information Technology, or equivalent technical certifications (e.g., CompTIA A+, Network+) OR equivalent hands-on experience.

  • POS Knowledge: Basic exposure to or experience using Point of Sale systems (Aloha, Clover, Heartland, or similar systems).

  • Problem Solving: Strong foundational troubleshooting skills with a customer-service mindset.

  • Communication: Ability to explain technical instructions clearly to non-technical store employees and managers.

Preferred:

  • Hands-on experience with Aloha POS systems and/or basic POS database entry.

  • Prior experience working in an airport, restaurant, or fast-paced retail environment.

POSITION REQUIREMENTS & WORKING CONDITIONS