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It Help Desk Manager Jobs in Highlands Ranch, CO

Mcdonald Automotive

IT Help Desk Specialist

Littleton, CO · On-site

$21 - $26/hr

McDonald Automotive is hiring an IT Support Specialist In-Person for our main campus in Littleton ... Exposure to Intune, RMM tools, mobile device management, or endpoint security. * Networking basics.

ServiceSource

IT Help Desk Analyst I (Part-Time)

Denver, CO · On-site

$21 - $28.75/hr

Salary/Hourly Rate:25.00 The Part-time IT Help Desk Analyst I role is to ensure proper computer ... Alert management to emerging trends in incidents. Assist in software and hardware procurement ...

DEX Imaging

IT Help Desk Tier 1 - Bilingual

Denver, CO · On-site

Manage and monitor internal assets to ensure accurate inventory recordsTrack, route, and escalate ... High School diploma required, technical school or 2 plus years of IT helpdesk experience * CompTIA ...

US IT Solutions Inc

Help Desk Support

Denver, CO · On-site

$21 - $28.75/hr

Company Description We are from US IT Solutions, an ISO Certified, E-Verify, WMBE Certified ... Help Desk Support * Location: Denver, CO Short Description: Seeking a Helpdesk Analyst who will be ...

Ask IT consulting

Help Desk Support I

Denver, CO · On-site

$20.50 - $27.75/hr

Company Description Ask IT Consulting Inc. visualizes itself as a leader in IT services and ... Position: Help Desk Support I Client: OIT Location: Denver, Colorado 8020 REQ ID: RQS2017-7111 ...

Initial.IT

Be Seen First

IT Service Manager

Denver, CO · On-site

$65K - $85K/yr

Required Qualifications 5+ years of IT experience (Help Desk, Systems Administration, Engineering ... Managed IT Services * Microsoft 365 and cloud environments * Networking and infrastructure ...

Urgent

STI

Help Desk Technician

Golden, CO · On-site

$20.75 - $28/hr

The NOC Technician will be an IT professional who provides technical assistance on computer systems ... Manage Help Desk tickets in a timely manner * Respond to customer issues via phone, email and ...

Alerio Technology Group

Be Seen First

IT Helpdesk Technician

Denver, CO · Remote

This includes account management, user setup, troubleshooting, and general IT support. Key ... Experience in an IT helpdesk or technical support role. * Proficiency with Active Directory ...

Ask IT consulting

Help desk Technician

Denver, CO · On-site

$20.50 - $27.75/hr

Company Description Ask IT Consulting Inc, backed by a $500 million Microtek group company ... Communicate application problems and issues to key stakeholders, including management, development ...

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All JobsIt Help Desk JobsIt Help Desk Manager JobsIt Help Desk Manager Jobs in Highlands Ranch, CO

It Help Desk Manager information

See Highlands Ranch, CO salary details

$40.9K

$91K

$142.2K

How much do it help desk manager jobs pay per year?

As of Aug 27, 2026, the average yearly pay for it help desk manager in Highlands Ranch, CO is $91,033.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,200.00 and $111,300.00 per year, depending on experience, location, and employer.

What does an IT Help Desk Manager do?

An IT Help Desk Manager oversees the daily operations of an organization's help desk team, ensuring that end-users receive timely and effective technical support. They are responsible for managing help desk staff, developing support procedures, and monitoring the resolution of IT issues to maintain high customer satisfaction. Additionally, they often analyze support trends, implement best practices, and coordinate with other IT departments to improve service delivery and system reliability.

What are the key skills and qualifications needed to thrive as an IT Help Desk Manager?

To thrive as an IT Help Desk Manager, you need a solid background in IT support, troubleshooting, and team leadership, often backed by a bachelor’s degree in IT or a related field. Familiarity with ticketing systems (such as ServiceNow or Jira), ITIL certification, and remote support tools is typically required. Strong communication, problem-solving, and conflict resolution skills help build trust and foster a productive support environment. These competencies are vital for ensuring high-quality technical assistance, efficient team management, and excellent user satisfaction.

How does an IT Help Desk Manager typically collaborate with other departments to improve service delivery?

IT Help Desk Managers frequently collaborate with departments such as HR, Operations, and Security to ensure efficient IT support across the organization. They coordinate with these teams to understand specific technology needs, address recurring issues, and implement process improvements. Regular cross-department meetings and feedback sessions are common, allowing the Help Desk Manager to tailor support resources, streamline ticket resolution workflows, and proactively address potential technology challenges. This collaborative approach not only enhances user satisfaction but also aligns IT services with overall business goals.

What is the difference between It Help Desk Manager vs It Support Specialist?

AspectIt Help Desk ManagerIt Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified
Work EnvironmentSupervises help desk team, manages support processesProvides technical support to end-users, troubleshoots issues
Employer & Industry UsageIT departments across industries, corporate help desksHelp desks, technical support centers, customer service roles

The main difference is that an It Help Desk Manager oversees the support team and manages support operations, while an It Support Specialist focuses on providing direct technical assistance to users. The manager role involves leadership and process management, whereas the specialist role is more hands-on troubleshooting.

What are the most commonly searched types of It Help Desk jobs in Highlands Ranch, CO?

The most popular types of It Help Desk jobs in Highlands Ranch, CO are:

What cities near Highlands Ranch, CO are hiring for It Help Desk Manager jobs?

Cities near Highlands Ranch, CO with the most It Help Desk Manager job openings:

It Help Desk Manager jobs near you
Infographic showing various It Help Desk Manager job openings in Highlands Ranch, CO as of August 2026, with employment types broken down into 1% As Needed, 66% Full Time, 30% Part Time, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $91,033 per year, or $43.8 per hour.

IT Help Desk Specialist

Mcdonald Automotive

Littleton, CO • On-site

$21 - $26/hr

Full-time

Posted 28 days ago

Job description

McDonald Automotive is hiring an IT Support Specialist In-Person for our main campus in Littleton. This is a hands-on role for someone who likes solving problems in person. You will spend part of your day in our ticket queue and the rest of it moving between our offices, showrooms, and service drives supporting our teams.

We support rooftops across the Front Range with a small in-house IT team. You will not be siloed into one narrow task and this is a great place to learn and grow. 

What you will do

  • Provide first-level support for end users in person, by phone, email, and remote tools.
  • Work our ticket queue. Triage what comes in, resolve what you can, document clearly, and escalate what needs a senior tech.
  • Troubleshoot hardware, software, printers, peripherals, and connectivity issues.
  • Handle account tasks in Microsoft 365 and Active Directory. Password resets, lockouts, moves, adds, and changes.
  • Set up and deploy PCs and iPads. Imaging, configuration, asset tagging, and new hire hardware prep.
  • Keep printers and consumables running across sites, including inventory and proactive replacement.
  • Assist with VPN setup and remote access troubleshooting.
  • Monitor and resolve IT alerts promptly.
  • Travel to nearby stores for hands-on work that cannot be handled remotely.

  • Educate users on applications and best practices, and document fixes so the next technician can review.

What we are looking for

  • Prior hands-on IT support experience is preferred, but we will train the right person. What matters more is that you learn fast, have the attitude, and take initiative.

  • Comfort with hardware and physical work. You should not be put off by computer replacements, running cable, or crawling under a desk.
  • Ability to prioritize multiple tickets at once without losing track of any of them.

  • Strong communication and a customer-focused attitude. Many people you help sell cars or fix them, and they need you to explain things at their level.

  • Detail-oriented and organized, with clear documentation habits.
  • Interest in the Microsoft ecosystem (Teams, Power BI, Power Automate, AI and Copilot) and in security, infrastructure, and automation.
  • Valid driver's license, clean driving record, and reliable transportation for travel between stores.
  • Authorized to work in the U.S.

Nice to have

  • CompTIA A+, Network+ or similar certification.

  • Exposure to Intune, RMM tools, mobile device management, or endpoint security.
  • Networking basics. Patching, switch ports, Wi-Fi troubleshooting.

  • Dealership experience or familiarity with automotive tools.

Compensation

$21.00 to $26.00 per hour, depending on experience and certifications.


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