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Entry Level It Help Desk Jobs in Highlands Ranch, CO

Mcdonald Automotive

IT Help Desk Specialist

Littleton, CO · On-site

$21 - $26/hr

McDonald Automotive is hiring an IT Support Specialist In-Person for our main campus in Littleton ... Many people you help sell cars or fix them, and they need you to explain things at their level.

DEX Imaging

IT Help Desk Tier 1 - Bilingual

Denver, CO · On-site

Dex Imaging is a leader in information technology and a manufacturer of associated electronic document handling reporting devices. We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as ...

US IT Solutions Inc

Help Desk Support

Denver, CO

$21 - $28.75/hr

Company Description We are from US IT Solutions, an ISO Certified, E-Verify, WMBE Certified ... Help Desk Support * Location: Denver, CO Short Description: Seeking a Helpdesk Analyst who will be ...

CML Security

Be Seen First

IT Helpdesk Technician

Broomfield, CO · On-site

$20 - $30/hr

DESCRIPTION The IT Help Desk Technician is responsible for responding to, evaluating and prioritizing incoming telephone calls, voicemails, emails and in-person requests for technical assistance from ...

Ask IT consulting

Help Desk Support I

Denver, CO

$20.50 - $27.75/hr

Company Description Ask IT Consulting Inc. visualizes itself as a leader in IT services and ... Position: Help Desk Support I Client: OIT Location: Denver, Colorado 8020 REQ ID: RQS2017-7111 ...

STI

Help Desk Technician

Golden, CO · On-site

$20.75 - $28/hr

Help Desk Technician Golden, CO 12+ Months NOTE: This is 100% on site, with 5-8hr days to start ... The NOC Technician will be an IT professional who provides technical assistance on computer systems ...

nLeague Services Inc

Help Desk Analyst

Denver, CO · On-site

$21 - $28.75/hr

Help Desk Analyst Department: CO OIT Location: 601 East 18th Avenue Suite 250 Denver, Colorado ... As part of the Information Technology Services (ITS), the consultant will be required to ...

ICR, Inc.

IT Support Technician - Colorado

Aurora, CO

$78K - $123K/yr

Minimum one (1) year of experience in an IT help-desk environment * Ability to perform initial issue triage and troubleshoot * Experience imaging, configuring, and repairing PCs, including basic ...

Ask IT consulting

Help desk Technician

Denver, CO

$20.50 - $27.75/hr

ASK IT consulting is an equal opportunity employer, which is a global staffing, consulting and technology solutions company, offering industry-specific solutions to fortune 500 clients and worldwide ...

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All JobsIt Help Desk JobsEntry Level It Help Desk JobsEntry Level It Help Desk Jobs in Highlands Ranch, CO

Entry Level It Help Desk information

See Highlands Ranch, CO salary details

$13

$24

$35

How much do entry level it help desk jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for entry level it help desk in Highlands Ranch, CO is $24.30, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $27.26 per hour, depending on experience, location, and employer.

What is an entry level IT help desk job?

Entry level IT help desk jobs are positions where individuals provide technical support and assistance to users experiencing computer or network issues. These roles typically involve troubleshooting hardware and software problems, answering technical questions, and escalating complex issues to higher-level support staff. Entry level IT help desk technicians often work in call centers, corporate offices, or remotely, and they serve as the first point of contact for IT-related inquiries. The role is ideal for those starting their careers in information technology and provides valuable experience in customer service and technical problem-solving.

What is the difference between Entry Level It Help Desk vs Help Desk Technician?

AspectEntry Level It Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (preferred)
Work EnvironmentHelp desk support, remote or on-site, basic troubleshootingTechnical support, troubleshooting hardware/software issues
Employer UsageIT departments, MSPs, corporate supportIT support teams, service providers, corporate environments

Both roles involve providing technical support and troubleshooting, often requiring similar certifications like CompTIA A+. The main difference is that 'Help Desk Technician' may imply a slightly more experienced or specialized position, but both are entry-level roles focused on assisting users with IT issues in similar environments.

Can you do an entry level IT help desk with no experience?

Entry level IT Help Desk positions often do not require prior experience and focus on basic technical skills, customer service, and problem-solving abilities. Candidates typically need familiarity with operating systems, troubleshooting tools, and may benefit from certifications like CompTIA A+; on-the-job training is common. Having some technical knowledge or related coursework can improve chances of securing such roles.

What skills and qualifications are needed for an entry level IT help desk professional?

To thrive as an Entry Level IT Help Desk professional, you need a basic understanding of computer systems, troubleshooting skills, and a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and Microsoft Office Suite is commonly required. Strong communication, patience, and problem-solving abilities help you assist users effectively and manage multiple requests. These skills and qualities are crucial for ensuring efficient technical support and high user satisfaction in IT environments.

How do I start an entry level IT help desk career?

To start an entry-level IT Help Desk career, gain foundational knowledge of computer hardware, software, and networking through courses or certifications like CompTIA A+; develop strong communication and problem-solving skills; and seek internships or entry-level positions to gain practical experience in technical support environments.

What are common challenges faced by entry level IT help desk professionals, and how can they be addressed?

Entry level IT Help Desk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on experience. Additionally, improving your customer service skills will help you explain solutions clearly and build positive relationships with users.

What are the most commonly searched types of It Help Desk jobs in Highlands Ranch, CO?

The most popular types of It Help Desk jobs in Highlands Ranch, CO are:

What are popular job titles related to Entry Level It Help Desk jobs in Highlands Ranch, CO?

For Entry Level It Help Desk jobs in Highlands Ranch, CO, the most frequently searched job titles are:

What job categories do people searching Entry Level It Help Desk jobs in Highlands Ranch, CO look for?

The top searched job categories for Entry Level It Help Desk jobs in Highlands Ranch, CO are:

What cities near Highlands Ranch, CO are hiring for Entry Level It Help Desk jobs?

Cities near Highlands Ranch, CO with the most Entry Level It Help Desk job openings:

Entry Level It Help Desk jobs near you
Infographic showing various Entry Level It Help Desk job openings in Highlands Ranch, CO as of August 2026, with employment types broken down into 53% Full Time, 18% Part Time, and 29% Contract. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $50,543 per year, or $24.3 per hour.

IT Help Desk Specialist

Mcdonald Automotive

Littleton, CO • On-site

$21 - $26/hr

Full-time

Posted 16 days ago

Job description

McDonald Automotive is hiring an IT Support Specialist In-Person for our main campus in Littleton. This is a hands-on role for someone who likes solving problems in person. You will spend part of your day in our ticket queue and the rest of it moving between our offices, showrooms, and service drives supporting our teams.

We support rooftops across the Front Range with a small in-house IT team. You will not be siloed into one narrow task and this is a great place to learn and grow.

What you will do

  • Provide first-level support for end users in person, by phone, email, and remote tools.
  • Work our ticket queue. Triage what comes in, resolve what you can, document clearly, and escalate what needs a senior tech.
  • Troubleshoot hardware, software, printers, peripherals, and connectivity issues.
  • Handle account tasks in Microsoft 365 and Active Directory. Password resets, lockouts, moves, adds, and changes.
  • Set up and deploy PCs and iPads. Imaging, configuration, asset tagging, and new hire hardware prep.
  • Keep printers and consumables running across sites, including inventory and proactive replacement.
  • Assist with VPN setup and remote access troubleshooting.
  • Monitor and resolve IT alerts promptly.
  • Travel to nearby stores for hands-on work that cannot be handled remotely.

  • Educate users on applications and best practices, and document fixes so the next technician can review.

What we are looking for

  • Prior hands-on IT support experience is preferred, but we will train the right person. What matters more is that you learn fast, have the attitude, and take initiative.

  • Comfort with hardware and physical work. You should not be put off by computer replacements, running cable, or crawling under a desk.
  • Ability to prioritize multiple tickets at once without losing track of any of them.

  • Strong communication and a customer-focused attitude. Many people you help sell cars or fix them, and they need you to explain things at their level.

  • Detail-oriented and organized, with clear documentation habits.
  • Interest in the Microsoft ecosystem (Teams, Power BI, Power Automate, AI and Copilot) and in security, infrastructure, and automation.
  • Valid driver's license, clean driving record, and reliable transportation for travel between stores.
  • Authorized to work in the U.S.

Nice to have

  • CompTIA A+, Network+ or similar certification.

  • Exposure to Intune, RMM tools, mobile device management, or endpoint security.
  • Networking basics. Patching, switch ports, Wi-Fi troubleshooting.

  • Dealership experience or familiarity with automotive tools.

Compensation

$21.00 to $26.00 per hour, depending on experience and certifications.