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Remote Help Desk Analyst Jobs in Highlands Ranch, CO

Help Desk Analyst

Denver, CO · Remote

$20 - $25/hr

IT Support Consultant (Remote - Denver, CO Residents Only) Qualifications * Bachelor's degree or ... Help Desk / IT Support * Customer Support & Customer Service * Active Directory * Computer ...

Deal Desk Analyst

Denver, CO · Remote

$107K - $133K/yr

You'll help accelerate deal velocity, support our growth, and empower the sales team to win. Key ... No contact from recruitment agencies, thank you #LI-REMOTE #LI-GP1

Tier II Helpdesk Specialist

Denver, CO · Remote

$18 - $22.50/hr

Monitor service desk system for incoming requests and resolve or escalate accordingly. * Provide ... Perform remote or in-person fixes including installing and upgrading software, installing hardware ...

... Desk organization, you will be based in Denver, CO or Phoenix, AZ. Location: Remote (Must be close ... Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future.

... Service Desk organization, you will be based in Denver, CO. Location: Remote (Must be close to ... Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future.

At NuView Analytics we help companies accelerate the time to insights from their data. We do this ... Salary: $80k100K + bonus + benefits Location: 100% remote for US-based candidates Responsibilities:

Senior Data Analyst (Remote)

Denver, CO · Remote

$88K - $111K/yr

100% Remote Full-time Senior Analyst At NuView Analytics we help companies accelerate the time to insights from their data. We do this in three ways data analytics, data diligence, and fractional ...

Senior Full Stack Engineer

Denver, CO · Remote

$130K - $185K/yr

Remote Terms: Full-time Salary Range: $130K-185k DOE Clearance: Qualified candidates must be US ... Periodically assist with Help Desk support to troubleshoot and resolve end-user issues.

Remote Terms: Full-time Salary Range: $110-160k DOE Clearance: Qualified candidates must be US ... Periodically assist with Help Desk support to troubleshoot and resolve end-user issues.

Senior Data Analyst

Denver, CO · On-site +1

$90K - $120K/yr

100% Remote Full-time Senior Analyst At NuView Analytics - we help companies accelerate the time to insights from their data. We do this in three ways - data analytics, data diligence, and fractional ...

Full Desk Recruiter

Denver, CO · On-site +1

$75K - $110K/yr

That's why we're always looking for high-potential teammates--both in-office and remote--who are ... Help Your Teammates * Results, Not Excuses * Be a Student of Your Profession We take the work ...

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Remote Help Desk Analyst information

See Highlands Ranch, CO salary details

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$37

How much do remote help desk analyst jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for remote help desk analyst in Highlands Ranch, CO is $25.28, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.27 per hour, depending on experience, location, and employer.

What is a remote help desk analyst?

A Remote Help Desk Analyst is an IT professional who provides technical support and troubleshooting services to users, typically over the phone, email, or through remote access software. They assist with issues related to computer hardware, software, networks, and other technology systems. Working remotely, they diagnose problems, guide users through solutions, and may escalate complex issues to higher-level support. Their goal is to ensure users can effectively use their technology and minimize downtime. This role is essential for organizations with distributed teams or remote employees.

What are the key skills and qualifications needed to thrive as a remote help desk analyst, and why are they important?

To thrive as a Remote Help Desk Analyst, you need solid troubleshooting abilities, knowledge of operating systems and networks, and typically an associate’s degree in IT or a related field. Familiarity with ticketing systems like ServiceNow or Zendesk, remote desktop tools, and certifications such as CompTIA A+ are highly valued. Strong communication, patience, and problem-solving skills help analysts effectively assist users and de-escalate technical frustrations. These competencies ensure quick resolution of technical issues and a positive user experience, which are crucial for organizational productivity and customer satisfaction.

What are some common challenges faced by remote help desk analysts, and how can they overcome them?

Remote Help Desk Analysts often encounter challenges such as troubleshooting complex technical issues without physical access to the user's device, managing high ticket volumes, and maintaining effective communication with users from diverse technical backgrounds. To overcome these obstacles, analysts rely on strong problem-solving skills, remote diagnostic tools, and clear, empathetic communication. Building a knowledge base and collaborating closely with team members through chat or video calls can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Remote Help Desk Analyst vs Remote IT Support Specialist?

AspectRemote Help Desk AnalystRemote IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, support centers, remoteTechnical support, troubleshooting, remote
Industry UsageIT services, tech companies, MSPsIT services, tech companies, MSPs
Common Search IntentCustomer support, troubleshootingTechnical support, system maintenance

The Remote Help Desk Analyst and Remote IT Support Specialist roles share similar certifications and work environments, often working remotely within IT service industries. While both provide technical support, the Help Desk Analyst typically handles initial customer inquiries and basic troubleshooting, whereas the IT Support Specialist may perform more advanced system maintenance and technical tasks. Understanding these distinctions helps job seekers target the right roles based on their skills and career goals.

What are the most commonly searched types of Help Desk Analyst jobs in Highlands Ranch, CO?

The most popular types of Help Desk Analyst jobs in Highlands Ranch, CO are:

What are popular job titles related to Remote Help Desk Analyst jobs in Highlands Ranch, CO?

For Remote Help Desk Analyst jobs in Highlands Ranch, CO, the most frequently searched job titles are:

What job categories do people searching Remote Help Desk Analyst jobs in Highlands Ranch, CO look for?

The top searched job categories for Remote Help Desk Analyst jobs in Highlands Ranch, CO are:

What cities near Highlands Ranch, CO are hiring for Remote Help Desk Analyst jobs?

Cities near Highlands Ranch, CO with the most Remote Help Desk Analyst job openings:

Infographic showing various Remote Help Desk Analyst job openings in Highlands Ranch, CO as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, 1% Temporary, and 3% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $52,592 per year, or $25.3 per hour.

Help Desk Analyst

Denver, CO • Remote

Instant Serve LLC
Recruiting and Staffing Services • 11 - 50 employees

$20 - $25/hr

Contractor

Re-posted 13 days ago


Job description

IT Support Consultant (Remote – Denver, CO Residents Only)Qualifications
  • Bachelor’s degree or equivalent professional experience

  • Strong background in:

    • Help Desk / IT Support

    • Customer Support & Customer Service

    • Active Directory

    • Computer Networking

    • Troubleshooting & Analytical Skills

  • Experience with imaging, deployment, and desktop support

  • GHOST 8.0+ experience required; FOG experience is a plus


Position Summary

This role supports the Information Technology Services (ITS) team and is responsible for providing high-quality technical support for hardware, software, and networking issues. The consultant will interact with customers and vendors both over the phone and in-person to resolve a wide range of technical problems.

The position includes statewide support for:

  • 2,800+ desktops

  • 100+ laptops

  • 400+ networked multifunction devices and printers
    across multiple Colorado locations.


Duties & ResponsibilitiesDesktop Support & Imaging
  • Perform extensive imaging and deployment of desktops and laptops

  • Utilize GHOST 8.0 or higher (required) and optionally FOG for imaging

  • Diagnose and resolve PC hardware/software issues using a variety of diagnostic tools

  • Rebuild systems and reconfigure user-specific settings

Software & System Support
  • Install, update, and maintain software of moderate complexity

  • Configure and install terminal emulation tools for host system access

Networking & Infrastructure Support
  • Assist with installation, modification, and maintenance of network components

  • Support LAN environments and troubleshoot basic networking issues

  • Support system hardware/software upgrades and enhancements

Customer & Vendor Interaction
  • Provide exceptional customer service while troubleshooting issues

  • Communicate and coordinate with vendors to resolve technical problems

  • Respond to technical concerns both remotely and on-site as needed


InstantServe is Proud to be an EOE and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law.   Applicants with disabilities that require accommodation or assistance in a position please call 202-701-1667 or email  contact@iserveworld.com. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. 


InstantServe logo

About InstantServe

Sourced by ZipRecruiter

InstantServe provides a one-stop solution to all Healthcare, IT/Non-IT Staffing needs. Established in 2016, InstantServe is a strong workforce of over 100+ go-getters with a demonstrated background in IT/Non-IT service. We are a nationally certified SBE from the Department of Administration (State of PA). As a proud Minority Woman Owned Small Business Enterprise (M/WBE), InstantServe boasts of a strong team of professionals who have extensive experience catering to several Federal, Public, Commercial, and Healthcare Clients which includes 26 States and 46 government agencies. InstantServe is a client-centric organization that offers cost-effective and reliable solutions. Client satisfaction is sacrosanct! Our team strives to provide the best staffing and IT solutions to take your business to the next level.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Wayne, PA, US

Year founded

2016

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