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Help Desk Jobs in Highlands Ranch, CO (NOW HIRING)

Centstone

Help Desk Support

Denver, CO · On-site

$21 - $28.75/hr

Help Desk Support II (Salesforce/Jira) Location: Denver, Colorado (Remote) Job Type: Contract Experience: Minimum 3 years About the Role We are seeking an experienced Help Desk Support II ...

STI

Help Desk Technician

Golden, CO · On-site

$20.75 - $28/hr

Help Desk Technician Golden, CO 12+ Months NOTE: This is 100% on site, with 5-8hr days to start, and then move to 4-10's after a month or 2 of training. Please DO NOT submit a candidate that is not ...

Fortidia US

Help Desk Specialist

Denver, CO · On-site

$25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Help Desk Support Specialist acts as a key technical resource for our franchise network and corporate teams, delivering exceptional support while serving as a subject matter expert on our print ...

US IT Solutions Inc

Help Desk Support

Denver, CO

$21 - $28.75/hr

Help Desk Support * Location: Denver, CO Short Description: Seeking a Helpdesk Analyst who will be responsible for assisting in the day-to-day activities surrounding break-fix activities.

nLeague Services Inc

Help Desk Analyst

Denver, CO · On-site

$21 - $28.75/hr

Help Desk Analyst Department: CO OIT Location: 601 East 18th Avenue Suite 250 Denver, Colorado 80203-0000 (Remote) Duration: 6+ Months 100% Remote Job * QUALIFICATIONS: Bachelor's degree or ...

SI Solutions, LLC

Help Desk Analyst

Englewood, CO · On-site

$64K - $71K/yr

The Help Desk Analyst is the first point of contact for employees requiring technical assistance and support across Structural Integrity Associates and its subsidiaries. This role is responsible for ...

Infojini Inc

Help Desk Support

Lakewood, CO

$20 - $27/hr

... Desk. Ensures all calls are correctly recorded, classified, assigned the correct priority and ... Share information and ideas, communicate constructively about issues and problems, and help to ...

Instant Serve LLC

Help Desk Analyst

Denver, CO · Remote

$20 - $25/hr

Help Desk / IT Support * Customer Support & Customer Service * Active Directory * Computer Networking * Troubleshooting & Analytical Skills * Experience with imaging, deployment, and desktop support

Crowdstaffing

Help Desk Support

Denver, CO

$20.50 - $27.75/hr

... CA Service Desk, and Mainframe. Due to the importance of this position, it is expected that a person supporting IAM has basic troubleshooting skills with networking and computer systems, can ...

FHR

A48-Help Desk Technician 48

Golden, CO · On-site

$20.75 - $28/hr

Our direct client has an opening for a Help Desk Technician 48 This position is 14 months with the option of extension, and the client is in Golden, Colorado 80401 The NOC Technician will be an ...

KPA

Help Desk Technician

Lafayette, CO

$20.75 - $28/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a member of the Information Technology team, the Help Desk Technician supports company-managed devices - Windows desktops and laptops, macOS, Android, and iOS - along with the applications and ...

KPA

Help Desk Technician

Lafayette, CO · On-site

$20.75 - $28/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a member of the Information Technology team, the Help Desk Technician supports company-managed devices - Windows desktops and laptops, macOS, Android, and iOS - along with the applications and ...

KPA

Help Desk Technician

Lafayette, CO · On-site

$20.75 - $28/hr

As a member of the Information Technology team, the Help Desk Technician supports company-managed devices -- Windows desktops and laptops, macOS, Android, and iOS -- along with the applications and ...

Ask IT consulting

Help Desk Support I

Denver, CO

$20.50 - $27.75/hr

Help Desk Support I Client: OIT Location: Denver, Colorado 8020 REQ ID: RQS2017-7111 Duration: 2 + Months Complete Description: Provides support to end users on a variety of issues. Identifies ...

Ask IT consulting

Help desk Technician

Denver, CO

$20.50 - $27.75/hr

The Help Desk Support Support Technician I position delivers support to end users to assist in their ability to utilize ITS programs efficiently and effectively in fulfilling business objectives.

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All JobsHelp Desk JobsHelp Desk Jobs in Highlands Ranch, CO

Help Desk information

See Highlands Ranch, CO salary details

$13

$24

$35

How much do help desk jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for help desk in Highlands Ranch, CO is $24.30, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $27.26 per hour, depending on experience, location, and employer.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

Is help desk a stressful job?

Help desk jobs can be stressful due to high customer expectations, tight deadlines, and the need to troubleshoot technical issues quickly. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
More about Help Desk jobs

What are the most commonly searched types of Help Desk jobs in Highlands Ranch, CO?

The most popular types of Help Desk jobs in Highlands Ranch, CO are:

What are popular job titles related to Help Desk jobs in Highlands Ranch, CO?

For Help Desk jobs in Highlands Ranch, CO, the most frequently searched job titles are:

What job categories do people searching Help Desk jobs in Highlands Ranch, CO look for?

The top searched job categories for Help Desk jobs in Highlands Ranch, CO are:

What cities near Highlands Ranch, CO are hiring for Help Desk jobs?

Cities near Highlands Ranch, CO with the most Help Desk job openings:

Help Desk jobs near you
Infographic showing various Help Desk job openings in Highlands Ranch, CO as of August 2026, with employment types broken down into 69% Full Time, and 31% Contract. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $50,543 per year, or $24.3 per hour.

Help Desk Support

Centstone

Denver, CO • On-site

$21 - $28.75/hr

Contractor

Re-posted 17 days ago

Job description

Job Title: Help Desk Support II (Salesforce/Jira)

Location: Denver, Colorado (Remote)

Job Type: Contract 

Experience: Minimum 3 years

About the Role

We are seeking an experienced Help Desk Support II professional to provide technical support for Salesforce CRM and enterprise applications. This fully remote role involves troubleshooting application issues, managing incidents through Jira, and delivering excellent end-user support in a fast-paced technology environment.

Responsibilities

  • Provide technical support for Salesforce CRM and integrated third-party applications.

  • Respond to support requests via email, phone, and virtual meetings.

  • Troubleshoot and resolve application and technical issues.

  • Log, track, and manage incidents using Salesforce Help Desk and Jira.

  • Prioritize, categorize, and assign incidents based on business impact.

  • Escalate complex issues to appropriate technical teams.

  • Validate reported bugs and assist with root cause analysis.

  • Document issues, resolutions, and troubleshooting steps.

  • Keep users updated throughout the incident resolution process.

Requirements

  • Minimum 3 years of Help Desk, Technical Support, or Application Support experience.

  • Hands-on experience supporting Salesforce CRM applications.

  • Experience with Jira or similar ticketing/incident management tools.

  • Strong troubleshooting and analytical skills.

  • Proficiency with Microsoft Office and Google Workspace.

  • Excellent written and verbal communication skills.

  • Ability to work independently in a remote environment.

Preferred Qualifications

  • Salesforce Administrator Certification (completed or in progress).

  • Experience supporting enterprise SaaS applications.

  • Familiarity with Salesforce Service Cloud or Help Desk environments.

Centstone logo

About Centstone

Sourced by ZipRecruiter

In the dynamic landscape of today’s business environment, flexibility is key. At Centstone, we understand the unique demands of your industry and offer tailored Contract Hiring solutions to empower your organization with the right talent when you need it most.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Hazlet, NJ, US

Year founded

2022

Social media

Facebook

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